Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Chase is a subsidiary of JPMorgan Chase & Co., which was established in 1824. Chase merged with JPMorgan in 2000. Chase Bank offers travel rewards cards, debit cards, car buying and loans, savings accounts and CDs, business and private client services, investing, checking accounts, and home lending.

Chase home lending products include fixed-rate loans, adjustable-rate mortgages, refinance services, and Chase DreaMaker® Mortgages.  

Top Ranked Companies

company logo
#1 NBKC Bank chevron_right
9.2 Overall Score
4.9
starstarstarstarstar_half
(94)
company logo
#2 Quicken Loans chevron_right
7.7 Overall Score
3.8
starstarstarstar_halfstar_border
(76)
company logo
#3 Wells Fargo chevron_right
7.3 Overall Score
3.8
starstarstarstar_halfstar_border
(160)

The Good

  • Interest Rates 
  • Mortgage Types 
  • Convenience 
  • Consumer Education 

Interest Rates 

As of October 2018, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Chase, the interest rate comes out to be 4.875 percent, which is competitive among interest rates offered by other top mortgage lenders. 

Mortgage Types

Chase offers a variety of loan options for borrowers to choose from, including fixed rate mortgages, adjusted-rate mortgages, jumbo loans for amounts between $417,000 and $2 million, DreaMaker® mortgages for borrowers with less-than-ideal credit, FHA loans, VA loans, and refinance services.  

Convenience 

Chase mortgages can be managed through online accounts and via the Chase mobile app, which is compatible with and highly-rated for both Apple and Android devices. This app allows borrowers to stay on top of home loan details on the go. 

Online account access includes making mortgage payments, getting information on your escrow, submitting an insurance claim, and requesting a payoff quote. Chase home equity services are managed on a separate home equity account. 

You can also enroll in an automatic payment service so you don’t have to worry about remembering to pay each month. 

Consumer Education 

Chase’s mortgage learning center includes all necessary tools and information relevant to shopping for a mortgage, including: 

  • Affordability tool (price range for a new home) 
  • Mortgage calculator (rate and payment details) 
  • Home value estimator 
  • Home buyer’s checklist 
  • Sample mortgage application 
  • Credit report guide 
  • Home inspection guide 
  • Moving timeline 
  • Understanding your escrow statement 

The Bad

  • Some Details Unclear

Some Details Unclear

It is unclear how frequently Chase loan officers communicate with customers throughout the mortgage application process. Presumably, the process is done mostly online, but Chase does have branch locations across the U.S. 

Origination fees, closing costs, and credit score requirements are not disclosed on the company’s corporate website. We do know that down payments can be as low as 3% and in some cases you can apply up to $3,000 of your down payment to closing costs. 

The Bottom Line

Chase is a trusted lender with which to secure a mortgage. Consumer reviews are overwhelmingly positive and recurring themes include the ease of payment and a high quality of customer service. 

Chase’s interest rates are competitive and if you have a credit card account with Chase Bank, borrowing from the company for a home loan is especially convenient. Finally, Chase’s flagship DreaMaker® loan program is worth looking into if your credit isn’t good, requiring only 3% for a down payment (all of which can originate from an eligible grant or gift). 

View Best Home Loans Companies

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.3
starstarstarstarstar_half

73 Reviews

Review Breakdown

5 star
52%
4 star
32%
3 star
8%
2 star
8%
1 star
0%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border
Barbara Clayton
May 15th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have used Chase banking for about 5 years and are very happy with it. We started with receiving the bonus money for tranferring a certain amount into our accont. We moved from one state to another and it was great to have Chase in both places. It made the move and selling and buying our houses easier. We like having a Chase in Wal-Mart, which has veen convenient.

starstarstarstarstar_border
Reese
May 10th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase bank had great rates, they made the process fast and there weren't too many steps and hoops to jump through. I have confidence in the overall risk of my loan because the bank has such a good reputation.

starstarstarstarstar
Ashley
May 7th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

If you are looking for stability in a lender then look no further than Chase Bank. They have really great Mortgage rates right now. We are looking to purchase a second home in southern Utah and for a fixed rate right now it is unbelievable! The best thing about Chase is that it is a massive financial institution in the U.S. and wherever we move I know I can find help and trust that this is a solid bank that can help.

starstarstarstarstar_border
wayne sanders
February 13th, 2019 Valley Center, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

several years ago our home loan was with Chase. we chose to go with Chase because we felt that the terms of our loan were were fair and what we could work with. our agent was nice and explained everything clearly and took the time to answer any questions we had.

starstarstarstarstar_border
Cristiana
February 13th, 2019 Orem, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have an account in Chase and I can not complain about it. My husband and I transferred our Home Loans to Chase two years ago as we found out that we should pay less interest if we moved to Chase.

starstarstarstarstar
Brian Scott
February 13th, 2019 Provo, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I can't say enough good things about Chase Mortgage. They offer competitive rates and have a variety of home loan options. When I had questions about my loan, their customer service representatives were courteous, patient, and knowledgeable.

starstarstarstarstar
Brandie Rudy
February 12th, 2019 West Jordan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase Mortgage has carried our home loan and I couldn't be happier. We are also bank and credit card customers. The website is safe and secure, easy to navigate and use to access statements, refinancing options, and even help with payments.

starstarstarstarstar_border
Charlene Mackay
February 11th, 2019 Orem, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We were really excited when our home loan was transferred to Chase. Their online service is much better than our previous company. We’ve been with Chase for only a few months, but so far so good!

starstarstarstarstar
Sunny Perry
February 6th, 2019 Springville, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Very happy with customer service. Had a problem with payment one month and they worked with me. Would recommend

starstarstarstarstar_border
Ann Bailey
February 6th, 2019 Lehi, UT DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I don't call Chase very often, but the few times I had, I was a little disappointed in their Customer Service. I felt like they brushed off my complaint, and didn't get it resolved in the phone call as I had hoped.

starstarstarstarstar_border
Kent
February 5th, 2019 Lehi, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I have had several credit cards and loans with Chase. They are easy to deal with and have great products.

starstarstarstarstar
Keri Christensen
February 5th, 2019 Lehi, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our mortgage just got switched over to chase and I couldn’t be happier. I was not aware that it was switching and so out mortgage was 2 months past due. They called us up and we got it all straightened out and they were extremely helpful. No late charges and no negative reports to the credit companies.

starstarstarstarstar_border
Leslee Muramoto
January 31st, 2019 Draper, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The rates and fees were comparable to the other companies we compared with at the time of the loan. We have autopay and so far haven’t had any issues in the 4 years we’ve been with them. We almost switched last year to a company with lower rates and I was surprised at how little Chase did to try to retain us as a customer. We tried to see if they’d give us a similar rate at a no cost refinance and they wouldn’t even call us back until the other lender was getting information from them. We stayed with Chase because the cost wasn’t worth it to switch the loan. So I guess they’re great as long as you don’t want to feel like a valued customer?

starstarstarstarstar
holly parker
November 19th, 2018 Gilbert, AZ

the people are always really nice and the rates seem reasonable. it’s easy to navigate too

starstarstarstarstar
Melanie Kinslow
November 1st, 2018 Buda, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase is one of the absolute best banks. They are trustworthy, reliable, customer service friendly, helpful, and constantly monitor our accounts and credit cards. They call whenever there is any suspicious activity and we truly appreciate that. Getting a loan with them has been an easy process, and they provide all kinds of services for free like a notary public, money orders and currency exchanges.

starstarstarstarstar
Mary
October 30th, 2018 West Jordan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase bank has handled two of our home loans and they've always been easy to deal with. Setting up automatic payments online was very easy without any issues.

starstarstarstarstar
oallred
October 25th, 2018 Gilbert, AZ

Chase is reliable and I feel that my money is safe. Their customer service is excellent and I always feel I get the help I need quickly.

starstarstarstarstar_border
Bob Hiatt
October 22nd, 2018 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have my mortgage here. They have always been great. I love the online services. Very convenient and always available. Never had a problem.

starstarstarstar_borderstar_border
Ken Curtis
October 22nd, 2018 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Had my mortgage transferred th Chase. Was not happy with that and found dealing with corporate office a pain and not helpful. However, when I went to the local folks in Idaho they were great.

starstarstarstarstar
Sri
September 21st, 2018 North Salt Lake, UT

Best Bank ever. Been with them for over 5 years and very happy with the service.

starstarstarstarstar
deb
August 29th, 2018 Midvale, UT

Easy to work with, paying bill online is easy.

starstarstarstar_borderstar_border
Kristiane R Durfey
August 28th, 2018 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They are a typical credit card company who will charge ridiculous amounts for a late payment but they did have a competitive rate and the process was typical for a home loan.

starstarstarstarstar_border
L Fowler
August 28th, 2018 Pleasant Grove, UT

We have a home loan through Chase and they have been great to work with. When we refinanced they offered us a lower interest rate than what we currently had and it lowered our monthly payment.

starstarstarstarstar
J Paul Wright
August 27th, 2018 Central, UT

Chase is my current mortgage provider. It was the third change on my current home. They have been easy to deal with and their online payment and account management is excellent. Probably the easiest company I have had to deal with as for as mortgages go. It doesn't hurt that I also have a credit card with them, so it automatically tied to my account.

starstarstarstarstar
Thomas Hullinger
August 27th, 2018 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I got a loan with Chase and they were very professional. They helped me through all of the steps and made the process easy for me. They pre-approved me and I was ready to go house shopping and then when I found the right one it was a quick closing.

starstarstarstarstar
Lesa Burgess
August 24th, 2018 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Chase. We use Chase for many things including a home loan. I love their customer service and their app is my favorite. When we got a home loan we first decided to see what we could afford and then got a loan for that amount, we didn't go so how much of a loan we could get first. I felt this was smarter.

starstarstarstarstar
Kris
August 23rd, 2018 Pleasant Grove, UT

Our first home loan was through Chase. A very reliable company with competitive interest rates. I would highly recommend getting your home loan through Chase.

starstarstarstarstar_border
Bella Houtz
August 21st, 2018 South Jordan, UT

Chase has good, fair internet rates. They are very easy to work with and after i got the loan they sold it immediately so I no longer have it. But i was happy with them and the process of getting my loan.

starstarstar_borderstar_borderstar_border
Cheryl Linden
August 1st, 2018 Cave Creek, AZ

very harsh; easy to get $$ but very high interest rates

starstarstarstarstar
Jennifer Hargrave
July 30th, 2018 Gilbert, AZ

I am a long time customer of Chase Banking and have had nothing but great experiences with both our personal and business accounts. We have had two incidents where out credit card was fraudulently used and both times Chase denied the purchases, contacted us immediately and had new cards issued that day. I always feel protected using Chase.

starstarstarstarstar
James B nelson
July 23rd, 2018 Las Vegas, NV

Chase moved quickly to take over my mortgage once initiated. They have been excellent for the billing and helpful in their reporting. I have no complaints. OF course I have been a perfect customer so they have had no need for an exception.

starstarstarstarstar
Karen Nelson
July 16th, 2018 Alpine, UT

I have banked with Chase for years. They have always been very helpful and their online banking is extremely user friendly.

starstarstarstarstar
Kaleb Herbert
July 9th, 2018 Gilbert, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I absolutely love this bank. They are easily accessible as they are on every corner. They staff is friendly and knowledgable. I have been banking with them for over 10 years. When there has been an issue they are always willing to work with me to resolve it. I have a 2nd mortgage with them, which was signed and closed over the phone and by mail.

starstarstarstarstar
Jess Root
July 6th, 2018 Gilbert, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Our experience with Chase was pleasant. The rate was low, the communication was great and everything went smoothly.

starstarstarstarstar_border
James Winnie
July 6th, 2018 Gilbert, AZ

This process is never fun, but my experience with Chase was as straight-forward as it gets. They told me exactly what I needed, what not to do (get new lines of credit and stuff), and we just waited for underwriting to finish. Their rates are reasonable, and they have never sold my loan to a different carrier. Service has always been there when I've needed it. Payment terms are well advertised, including penalty date.

starstarstarstarstar
michelle l pierce
June 26th, 2018 Gilbert, AZ

I have family that have used them for home loans, Good rates and service

starstarstarstarstar
Taylor Siren
June 21st, 2018 Gilbert, AZ

Chase bank helps you receive the loan you need to accomplish your dreams and progress in life.

starstarstarstarstar_border
Scott J Fruchter
June 4th, 2018 San Bernardino, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

excellent customer service, sometimes slow follow up

starstarstarstarstar
Bella Houtz
May 31st, 2018 South Jordan, UT

We've banked with Chase for years. Customer service is very helpful and are always friendly and eager to answer any questions.

starstarstarstarstar_border
Lynette Fowler
May 31st, 2018 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They have been great to work with on our rental loan.

starstarstarstarstar
Jackie Landman
May 25th, 2018 Valley Cottage, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

always easy to deal with , like the people at the branch who are always helpful

starstarstarstarstar
Eugenia Lee
May 25th, 2018 Tucson, AZ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

they are there when we need them. Good customer service

starstarstarstarstar_border
Lisa Sitze
May 3rd, 2018 Round Rock, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have a credit card with Chase and I have never had trouble with them. When I have an issue they resolve it quickly!

starstarstarstarstar
sandra timmons
May 2nd, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Been my husband's for many years any never an issue-When he has ?'s we call and they answer we all the facts and when I hang up my husband knows where he stands-One terrific company to have on your side side

starstarstarstarstar_border
Thomas Hansen
May 1st, 2018 Palo Alto, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Chase is a nice bank with a good website and clean app, but you need to watch out for their fees.

starstarstarstarstar_border
teddy luszcz
April 25th, 2018 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I'll give them a benefit of a doubt since we had very little interaction with them. Every month we made the payment and that was it.

starstarstarstarstar
John Bilas
April 25th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Been a customer for over 30 years and have always had positive experiences with Chase

starstarstarstarstar
Leslie
February 21st, 2018 Girard, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Best that I've used and offers a reward back.

starstarstarstar_borderstar_border
Dave
February 12th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Lots of hurdles to get things done and no looking at the big picture.

starstarstarstarstar
Nestor F
February 12th, 2018 Livermore, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Their technology is cutting edge and updated and making their service responsive and timely to customers