7.3

Overall Score

53 User Reviews

23 days ago

Chase

verified
Chase charges an interest rate of 4.50 percent

Chase is a subsidiary of JPMorgan Chase & Co., which was established in 1824. Chase merged with JPMorgan in 2000.

The Good

  • Loan Options
  • Interest Rates
  • Mobile App

Loan Options

Chase offers a variety of loan options for borrowers to choose from, including fixed rate mortgages, adjusted rate mortgages, jumbo loans for amounts between $417,000 and $2 million, DreaMaker mortgages for borrowers with less-than-ideal credit, FHA loans, and VA loans.

Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Chase, the interest rate comes out to be 4.50 percent, which is competitive among interest rates offered by other top companies in the industry.

Mobile App

Chase provides its borrowers with a mobile app that is compatible with and highly-rated for both Apple and Android devices. This app can help customers to stay on top of their home loan on the go.

The Bad

  • Lack of Transparency

Lack of Transparency

Chase is not transparent about closing costs, minimum credit score, or customer communication frequency. None of these things are disclosed on the company's corporate website.

The Bottom Line

Chase offers several loan options, competitive interest rates, and a highly-rated mobile app. However, the company has not disclosed closing costs, minimum credit score requirements, or customer communication frequency on its website.

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User Reviews

4.2

53 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
deb
August 29th, 2018 Midvale, UT

Easy to work with, paying bill online is easy.

Helpful?
Kristiane R Durfey
August 28th, 2018 Pleasant Grove, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They are a typical credit card company who will charge ridiculous amounts for a late payment but they did have a competitive rate and the process was typical for a home loan.

Helpful?
L Fowler
August 28th, 2018 Pleasant Grove, UT

We have a home loan through Chase and they have been great to work with. When we refinanced they offered us a lower interest rate than what we currently had and it lowered our monthly payment.

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J Paul Wright
August 27th, 2018 Central, UT

Chase is my current mortgage provider. It was the third change on my current home. They have been easy to deal with and their online payment and account management is excellent. Probably the easiest company I have had to deal with as for as mortgages go. It doesn't hurt that I also have a credit card with them, so it automatically tied to my account.

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Thomas Hullinger
August 27th, 2018 Pleasant Grove, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I got a loan with Chase and they were very professional. They helped me through all of the steps and made the process easy for me. They pre-approved me and I was ready to go house shopping and then when I found the right one it was a quick closing.

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Lesa Burgess
August 24th, 2018 Pleasant Grove, UT DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

I love Chase. We use Chase for many things including a home loan. I love their customer service and their app is my favorite. When we got a home loan we first decided to see what we could afford and then got a loan for that amount, we didn't go so how much of a loan we could get first. I felt this was smarter.

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Kris
August 23rd, 2018 Pleasant Grove, UT

Our first home loan was through Chase. A very reliable company with competitive interest rates. I would highly recommend getting your home loan through Chase.

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Bella Houtz
August 21st, 2018 South Jordan, UT

Chase has good, fair internet rates. They are very easy to work with and after i got the loan they sold it immediately so I no longer have it. But i was happy with them and the process of getting my loan.

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Cheryl Linden
August 1st, 2018 Cave Creek, AZ

very harsh; easy to get $$ but very high interest rates

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Jennifer Hargrave
July 30th, 2018 Gilbert, AZ

I am a long time customer of Chase Banking and have had nothing but great experiences with both our personal and business accounts. We have had two incidents where out credit card was fraudulently used and both times Chase denied the purchases, contacted us immediately and had new cards issued that day. I always feel protected using Chase.

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James B nelson
July 23rd, 2018 Las Vegas, NV

Chase moved quickly to take over my mortgage once initiated. They have been excellent for the billing and helpful in their reporting. I have no complaints. OF course I have been a perfect customer so they have had no need for an exception.

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Karen Nelson
July 16th, 2018 Alpine, UT

I have banked with Chase for years. They have always been very helpful and their online banking is extremely user friendly.

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Kaleb Herbert
July 9th, 2018 Gilbert, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I absolutely love this bank. They are easily accessible as they are on every corner. They staff is friendly and knowledgable. I have been banking with them for over 10 years. When there has been an issue they are always willing to work with me to resolve it. I have a 2nd mortgage with them, which was signed and closed over the phone and by mail.

Helpful?
James Winnie
July 6th, 2018 Gilbert, AZ

This process is never fun, but my experience with Chase was as straight-forward as it gets. They told me exactly what I needed, what not to do (get new lines of credit and stuff), and we just waited for underwriting to finish. Their rates are reasonable, and they have never sold my loan to a different carrier. Service has always been there when I've needed it. Payment terms are well advertised, including penalty date.

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Jess Root
July 6th, 2018 Gilbert, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Our experience with Chase was pleasant. The rate was low, the communication was great and everything went smoothly.

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michelle l pierce
June 26th, 2018 Gilbert, AZ

I have family that have used them for home loans, Good rates and service

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Taylor Siren
June 21st, 2018 Gilbert, AZ

Chase bank helps you receive the loan you need to accomplish your dreams and progress in life.

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Scott J Fruchter
June 4th, 2018 San Bernardino, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

excellent customer service, sometimes slow follow up

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Lynette Fowler
May 31st, 2018 Pleasant Grove, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They have been great to work with on our rental loan.

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Bella Houtz
May 31st, 2018 South Jordan, UT

We've banked with Chase for years. Customer service is very helpful and are always friendly and eager to answer any questions.

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Jackie Landman
May 25th, 2018 Valley Cottage, NY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

always easy to deal with , like the people at the branch who are always helpful

Helpful?
Eugenia Lee
May 25th, 2018 Tucson, AZ DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

they are there when we need them. Good customer service

Helpful?
Lisa Sitze
May 3rd, 2018 Round Rock, TX DETAILS
Value for your money
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Customer service
Company trustworthiness

I have a credit card with Chase and I have never had trouble with them. When I have an issue they resolve it quickly!

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sandra timmons
May 2nd, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Been my husband's for many years any never an issue-When he has ?'s we call and they answer we all the facts and when I hang up my husband knows where he stands-One terrific company to have on your side side

Helpful?
Thomas Hansen
May 1st, 2018 Palo Alto, CA DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Chase is a nice bank with a good website and clean app, but you need to watch out for their fees.

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teddy luszcz
April 25th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I'll give them a benefit of a doubt since we had very little interaction with them. Every month we made the payment and that was it.

Helpful?
John Bilas
April 25th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Been a customer for over 30 years and have always had positive experiences with Chase

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Leslie
February 21st, 2018 Girard, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Best that I've used and offers a reward back.

Helpful?
Nestor F
February 12th, 2018 Livermore, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Their technology is cutting edge and updated and making their service responsive and timely to customers

Helpful?
Peter Burkholder
February 12th, 2018 Phoenix, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Good experience with Chase in the past. Since, switched to another bank for a HELOC with a more competative rate.mpetative rate

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Dave
February 12th, 2018 DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Lots of hurdles to get things done and no looking at the big picture.

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abb
February 5th, 2018 Lancaster, PA DETAILS
Value for your money
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Company trustworthiness

they bought the mortgage from another company; difficult to deal with; poor customer service

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Christina Amato
February 5th, 2018 Hayward, CA DETAILS
Value for your money
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Customer service
Company trustworthiness

They are an excellent company. Was not very happy when they sold my mortgage after 10 years

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Rosemary Lesser
February 5th, 2018 San Pablo, CA DETAILS
Value for your money
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Company trustworthiness

Excellent rates, user friendly website, mortgages serviced by Chase for past 17 years.

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Stephen Bookbinder
February 5th, 2018 Mount Vernon, NY DETAILS
Value for your money
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Company trustworthiness

poor customer service - hard to deal with

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Gertrude Whelan
February 5th, 2018 Melbourne Beach, FL DETAILS
Value for your money
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Customer service
Company trustworthiness

at times frustrating to deal with, for example in process of updating insurance coverage info.

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Greg Newkirk
January 26th, 2018 DETAILS
Value for your money
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Company trustworthiness

Their service of my mortgage and associated accounts is accurate and timely

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Don Chambers
January 26th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Chase does an adequate job. Fairly easy to deal with, posting accurately

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David
January 22nd, 2018 DETAILS
Value for your money
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Company trustworthiness

It took six or seven weeks to process our mortgage. Slowest and most cumbersome I have ever experienced. Too much bureaucracy.

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Catrina L. Smith
January 15th, 2018 DETAILS
Value for your money
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Company trustworthiness

Chase provides great customer service. They are flexible, reasonable, and understanding.

Helpful?