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Chase is a subsidiary of JPMorgan Chase & Co., which was established in 1824. Chase merged with JPMorgan in 2000.
Chase offers a variety of loan options for borrowers to choose from, including fixed rate mortgages, adjusted rate mortgages, jumbo loans for amounts between $417,000 and $2 million, DreaMaker mortgages for borrowers with less-than-ideal credit, FHA loans, and VA loans.
As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Chase, the interest rate comes out to be 4.50 percent, which is competitive among interest rates offered by other top companies in the industry.
Chase provides its borrowers with a mobile app that is compatible with and highly-rated for both Apple and Android devices. This app can help customers to stay on top of their home loan on the go.
Chase is not transparent about closing costs, minimum credit score, or customer communication frequency. None of these things are disclosed on the company's corporate website.
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I have banked with Chase for years. They have always been very helpful and their online banking is extremely user friendly.
I absolutely love this bank. They are easily accessible as they are on every corner. They staff is friendly and knowledgable. I have been banking with them for over 10 years. When there has been an issue they are always willing to work with me to resolve it. I have a 2nd mortgage with them, which was signed and closed over the phone and by mail.
This process is never fun, but my experience with Chase was as straight-forward as it gets. They told me exactly what I needed, what not to do (get new lines of credit and stuff), and we just waited for underwriting to finish. Their rates are reasonable, and they have never sold my loan to a different carrier. Service has always been there when I've needed it. Payment terms are well advertised, including penalty date.
Our experience with Chase was pleasant. The rate was low, the communication was great and everything went smoothly.
I have family that have used them for home loans, Good rates and service
Chase bank helps you receive the loan you need to accomplish your dreams and progress in life.
excellent customer service, sometimes slow follow up
They have been great to work with on our rental loan.
We've banked with Chase for years. Customer service is very helpful and are always friendly and eager to answer any questions.
always easy to deal with , like the people at the branch who are always helpful
they are there when we need them. Good customer service
I have a credit card with Chase and I have never had trouble with them. When I have an issue they resolve it quickly!
Been my husband's for many years any never an issue-When he has ?'s we call and they answer we all the facts and when I hang up my husband knows where he stands-One terrific company to have on your side side
Chase is a nice bank with a good website and clean app, but you need to watch out for their fees.
I'll give them a benefit of a doubt since we had very little interaction with them. Every month we made the payment and that was it.
Been a customer for over 30 years and have always had positive experiences with Chase
Best that I've used and offers a reward back.
Their technology is cutting edge and updated and making their service responsive and timely to customers
Good experience with Chase in the past. Since, switched to another bank for a HELOC with a more competative rate.mpetative rate
Lots of hurdles to get things done and no looking at the big picture.
they bought the mortgage from another company; difficult to deal with; poor customer service
They are an excellent company. Was not very happy when they sold my mortgage after 10 years
Excellent rates, user friendly website, mortgages serviced by Chase for past 17 years.
poor customer service - hard to deal with
at times frustrating to deal with, for example in process of updating insurance coverage info.
Their service of my mortgage and associated accounts is accurate and timely
Chase does an adequate job. Fairly easy to deal with, posting accurately
It took six or seven weeks to process our mortgage. Slowest and most cumbersome I have ever experienced. Too much bureaucracy.
Chase provides great customer service. They are flexible, reasonable, and understanding.
Great customer service. Deliver what they promised.
good service, good customer support -- even though I am with them because theyu bought my re-fe mortgage
They can be rude at times. Have called them a few times, was not happy with who i dealt with.
Good services, communications are good and on time.
They have been good.on all occasions like correcting late payments paying online,
Extremely cumbersome beaurocratic long application process.
Been with chase for years no problems with loans they are very honest.
Customer service is SO frustrating and they do audits of my account in OCTOBER before our city releases the proposed taxes for the next year so I'm always under or over in my escrow...the website is easy to use/get info from
Great interest rate, good customer service
Accurate and fair assessment of value of property.
Been trying refinance and they dropped the ball.