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Better.com

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8.1

Overall Score

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Heather

Customer support was very responsive. We god complete answers very quickly. It was seamless and easy online.

1 year ago

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David

Very easy to use. I am glad I did it. Anything that popped up, customer service would help right away.

1 year ago

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Stuart

Providing documentation was easy. The staff was extremely helpful. They were always available and attentive to my needs.

1 year ago

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Luis

They’re doing a great job. It is simple and the rate is competitive. Somebody always picks up the phone.

1 year ago

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Charvel

Everything was right on track. They walked me through every step of what I needed to do. They were professional.

1 year ago

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Luke Swierczynski Troy, MI

Was curious how the experience would be given all the advertisements they had. When purchasing our current home I did get a quote from Better.com but despite advertising zero commission or lender fees they still cost more than the company I ultimately used for my mortgage. I wouldn't recommend them purely based on the cost involved. I personally wouldn't use them but for a certain type of borrower it might make sense. It just didn't click for me.

10 months ago

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venkat kadari Edison, NJ

overall process is very smooth. online application access is fabulous.

10 months ago

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SenN Bayonne, NJ

Seamless process. Good interest rates. But the appraisal seem to be below market

10 months ago

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Peter Bergstrom Leesburg, VA

Best (lowest) rate, lowest fees, streamlined process, friendly and honest staff

10 months ago

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Aliya Windham, NH

Very efficient process and staff are with good knowledge and quality

10 months ago

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Ann Kim Glendale, CA

Easy processing, nice on line layout, good customer service

10 months ago

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Karen Tilden Tucson, AZ

Easiest Refi ever. - so good, I refi'd with Better.com twice!

10 months ago

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KIRAN GADDAM Eden Prairie, MN

easy website. The process is all online and prompt communication.

10 months ago

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A Asthana Lansdale, PA

Very responsive with attention to detail. Like their name they simply better!

10 months ago

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STEVE A SILVERS Midlothian, TX

The entire refi process was simple and easy using the website tools available.

10 months ago

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Steven Carvellas Asbury Park, NJ

Absolutely amazing customer experience, quick home closing, great prices

10 months ago

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James

It was easy. I didn't even need to use the customer support.

11 months ago

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Sateesh

They're responsive and always available. It was easy to choose the terms of the loan.

11 months ago

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Andrey

The process was very easy and straightforward. The support is good too.

11 months ago

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Anonymous

There were some issues closing on time but someone was always available to call.

11 months ago

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Robert

They were easy to get in touch with, and the process was simple and easy.

11 months ago

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Mike Turpin Noblesville, IN

The process was good, but am still waiting on an electronic copy of my signed documents to be uploaded to my account.

11 months ago

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Graham Spring Hill, TN

Quick. Clear info. No weird sales push. The automated system worked well. Easy to use.

11 months ago

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Pam Richardson Haddonfield, NJ

Very smooth process. No hiccups. No surprises. Super quick closing.

11 months ago

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Mark Martin Port Charlotte, FL

Very responsive to questions, or problems and competitive rates!

11 months ago

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star star star star star

Ransom Holbrook Georgetown, KY

Extremely easy to submit paper work and communicate on my terms.

11 months ago

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Ashish Portland, OR

My previous experience with backend processor is great. I struggle with competitive rates.

11 months ago

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Albert Talley jr. Rosharon, TX

Tried to refinance 2nd home, after being approved without having to sell it and was told I didn't qualify.

11 months ago

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Lynn Wilkison Leesburg, VA

Very professional, communication clear, responses were prompt

11 months ago

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Manny Duero Concord, CA

Very responsive. Staff are very knowledgeable. Very easy to use website.

11 months ago

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star star star star star

Steven Wexler Mission Viejo, CA

excellent rate, great online system, constant communication, quick closing

11 months ago

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Benjamin

Customer service was quick to answer and the rest was simple and easy to use.

11 months ago

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Tarek

They are very trustworthy. The program software is good as are the rates.

11 months ago

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James

They did a good job. It was an easy transaction. I am glad I did it.

11 months ago

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Rajendra

The process was pretty smooth. It is a good rate. I am happy with them.

11 months ago

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Jane

My guy was great. I got great support. It is an awesome deal. I am very happy.

11 months ago

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Rodney

I am glad I chose better because they were prompt and responded to my questions.

11 months ago

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Scott

Not very confusing and it was easy. The process is straightforward. It is good.

11 months ago

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Otis

Customer Review Video

1 year ago

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Shahid

Its very helpful, agents are always available. I like that it's mostly through the website.

1 year ago

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Mark Milford, CT

Good experience working with company and everything was on time and understand my needs

1 year ago

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Zach Zientek Austin, TX

The entire process was quick and smooth. Action items were easy to find, understand, and complete.

1 year ago

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Joel Martin Mineral Bluff, GA

Company was very responsive to my needs! All representatives were very friendly and knowledgeable

1 year ago

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Matthew Serra Huntersville, NC

They misled me into spending thousands of dollars, no one knows what they’re talking about with regards to what’s needed to make a mortgage close, and communication is absolutely horrendous.

1 year ago

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Lavar Buckmon Fort Worth, TX

The process was so easy, everything was done electronically and it was a very quick transaction.

1 year ago

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Brian J Boyers Ramseur, NC

Staff was good, especially Branyn B. The promised timeframe was met successfully.

1 year ago

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Kristie Itasca, IL

They made my refi quick and easy. There was always a person available if I had a question.

1 year ago

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Brendan McKeon Rockville, MD

The requests for paperwork seemed to just keep going on and often I had already handed in what was being requested.

1 year ago

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Fayez El-Far Easton, CT

Sell call was awesome. Rates were good. Process was dismal and made me want to switch to to a real agent. Big problem with dealing with immigrants. Very long response times.

1 year ago

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sandy page Pompano Beach, FL

The website was easy to use and the service was very prompt. The process was better than expected.

1 year ago