Name: Better.com
Rating: 4.7

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Verified Customer

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Thomas Wonica

They were great up until i got my closing specialist then there were definitely disconnects. I had to fix some things that didn't make sense. Leading up to that and then minus some hickups at closing they were fine. I did already recommend better.com to a friend who is already going through the process I think.

3 years ago

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Verified Customer

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Joel Christensen Springfield, OR

They had the best rates, they were friendly and very easy to work with, even on my busy schedule. I plan to use Better for every mortgage I have from now on. Highly recommended!

3 years ago

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Polly Cortez Delhi, CA

They did everything they said they would, of course I had to supply documentation for various different things. That made as simple as possible. I am very grateful for that.

3 years ago

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Verified Customer

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shelley grajdea Rancho Cordova, CA

The communicated with me consistently and kept me in the loop. Their website was up-to-date and always provided a current status. If I contacted them with a question, they were quick to respond.

3 years ago

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Yuri Caldwell, NJ

Overall experience was good. However, there were some communication lapses during underwriting, and unresponsiveness close to the closing date. Also, the team wasn't willing to work with me to adjust the rate even though the rates dropped after being locked.

3 years ago

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Verified Customer

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Aaron Absulio Charlotte, NC

They were so easy to work with, the UI was simple and effective, and their communication was top notch. I was never lost in the whole process. Also, they helped save a lot of money.

3 years ago

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Verified Customer

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Brett B. Alexandria, VA

Impressively fast and easy through tech streamlining, competitive rates, with very helpful and personable customer service. I've recommended Better.com to several people already.

3 years ago

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Alan Nampa, ID

The process and the website were great. I was disappointed that my loan was then transferred to servicing and sold to a different company. I'm not naive; I know that's how it works. But I'm still not happy about it because I liked the Better process and service and am now stuck with generic companies that don't care at all.

3 years ago

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Jennifer Pierce Charlotte, NC

The Closing part was not helpful at all, the notifying lady was unprofessional, no patience at all, just want done ASAP even she came late half hour, I mentioned her I have 2 hours to finish after she got agitated, only spent one hour to let me sign, no explanation for my questions.

3 years ago

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Verified Customer

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Richard Sidwell Bend, OR

Better was on the process all the way. The team was always right on top of each step. We previously used Rocket Mortgage and they were terrible. Rocket is 90% a marketing company and only 10% executing for their clients.

3 years ago

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Verified Customer

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Anonymous

The most competitive interest rate available. I like that the whole process was laid and easy to do. Everyone I worked with was helpful. I am glad I did it and I would have no hesitation recommending someone else use it.

3 years ago

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Anonymous

Actually really enjoyed working with them. The representative was knowledgeable and they were very efficient. They were very patient. The online process is well organized. They were easy to work with.

3 years ago

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David

It is basically the same as everyone else but with much better rates. The process is very smooth and super easy. I love that you can drop files and they keep you updated as opposed to sending a bunch of emails. Everyone I worked with was great.

3 years ago

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Verified Customer

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Anonymous

Pretty swift since everything is done online. I got a loan to my liking in about twenty days fully approved. In general customer service is fine though there were times when I couldn?t get a hold of someone directly.

3 years ago

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Jonathan

All the forms were super intuitive. The site was super intuitive. Things I needed to upload were clear. The only negative thing is that it is not communicated when the loan is transferred to another servicer but everything else is great.

3 years ago

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Joseph

Better keep it up because they do great work. Everything was streamlined. I could do everything online. If I had questions, they answered them in an hour or two. It was approved quickly.

3 years ago

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Verified Customer

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Seth

We were in constant communication about the process with them which made it easy. They kept our realtors and title company updated. Everyone was polite and responded quickly if we had a question.

3 years ago

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Matthew

All of the documents go up online. Nothing got lost during the process. It was reviewed promptly. My only feedback is it is unclear what the next stage is after the loan process is finished.

3 years ago

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Verified Customer

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Kimberly

All the folks who worked with us on our loan was incredibly timely and incredibly professional. It was the quickest turnaround we could have ever hoped for. They were very helpful through every step of the process.

3 years ago

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Verified Customer

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Anonymous

When I call someone is always available. The 24 hour coverage is really helpful. They have a simple way of communicating back and forth. They are doing a great job. I wouldn’t change anything.

3 years ago

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Anonymous

I got the best rate on Better.com. I glad I used Better.com. It is convenient. Most of the stuff is done through mobile phone or email or on the website. There were a couple of times I had to go back and forth with customer service and there was some lag with some responses.

3 years ago

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Verified Customer

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Monique

Overall I am glad I did it. The only thing that wasn’t great was I had to do a quite a bit of leg work to get some paperwork and I don’t think that should have been my responsibility but overall they were very responsive.

3 years ago

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Verified Customer

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Anonymous

I had a very positive experience with better.com. They were incredibly easy to deal with. I was able to control quickly the process went because I uploaded my own documents. I enjoyed the process very much.

3 years ago

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Matthew

Better.com should probably do a little more research on who they use as their finance partners. We had some issues with the mortgage servicer they chose. For the most part we are glad we did it. They were good at communicating. The process was easy.

3 years ago

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Verified Customer

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Osvaldo

Keep up the good work. I like the convenience of the process. I like the detailed information. I like the simplicity of the upload. The people get answers to you in a timely fashion. I would highly recommend them.

3 years ago

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Verified Customer

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Wendy

It was a pleasure to work with them. They were able to get things done quickly without any bumps in the road like with others. There are no hidden costs and they have the best rate I could get.

3 years ago

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Verified Customer

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Sherri

This was my first time using an internet mortgage process it was much easier than I thought it would be. It is convenient. The people were prompt and courteous. Everyone did exactly what they said they were going to do.

3 years ago

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Verified Customer

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Anthony

It was convenient and easy so I am glad I did it. The step by step process was easily explained on the web application and it you need help, you can reach out to anybody if you want to.

3 years ago

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Verified Customer

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Emma

I don’t think it could have gone any better. They were very professional and worked really hard through the process. If I had a question, they answered it immediately. I am extremely happy with it.

3 years ago

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Verified Customer

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Shane

Everything went okay. It was pretty seamless and moved at a good pave. At times I thought they were a little bit short but that might be because a lot of people are buying homes right now.

3 years ago

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Verified Customer

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Anonymous

It was very easy to follow the clearly laid out instructions. I was surprised when I had to recomplete the application when I decided to move after roughly eight weeks. I thought they could recycle my existing application.

3 years ago

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John

The details they provided in the beginning were honest and better than what other provide. They were able to make the experience as near perfect as possible. I didn’t know they were not going to be a long term service as my loan as changed twice who I pay so that could be better.

3 years ago

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Verified Customer

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Anonymous

Better is great with communication. They would let me know what was needed when I it was needed and when they received it, they would send me a confirmation email. It made it easy to understand where I was in the process.

3 years ago

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Verified Customer

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Roberto

Everything they outlines actually happened in a timely manner. It is transparent with it’s cost estimates. We only had one instance where I had an issue and it was quickly resolved. It is all good.

3 years ago

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Verified Customer

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Anonymous

Better.com is easy to use and has a better rate. The results have been favorable. It has worked out very well. Customer service was friendly and patient and walked me through the process.

3 years ago

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Verified Customer

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Pramod

The salesperson wasn’t pushy trying to pressure me into signing up. It was nice when I had a question, I would leave a message on the portal and somebody was contact me immediately and everything went smoothly.

3 years ago

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David

Overall the experience was very positive. There were a couple of questions they could have handled better but nothing is ever perfect. It was as good as I expected. I have nothing to complain about but it also was nothing spectacular.

3 years ago

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Sudhir

I am very happy with them. They have a better rate than other lenders and doing it all online is very easy and quick. All my concerns were taken care of. Everything was closed on time.

3 years ago

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Gurjeet

They’re pretty good. It was easy to upload documents online. There was less hassle. It was easy to schedule someone to talk to. They would call you right on the scheduled time. It was good that they were always reminding you of things.

3 years ago

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Verified Customer

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Melissa

There were some issues with some of the paperwork. I thought it could have been handled better but other than that I am satisfied. They were very helpful. I would still be likely to refer someone to them.

3 years ago

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Verified Customer

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Geoffrey

The process was easier than I imagined. I would highly recommend that anyone use them they are better than anyone else. They have the best rate. Everything is online. The team is very professional and knowledgeable.

3 years ago Edited September 14, 2021

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Paul

Didn’t like that I wasn’t able to call anybody on a direct line when I needed someone. It wasn’t easy to get a hold of someone. You have to schedule something instead of picking up the phone to call them. Other than that it was pretty easy.

3 years ago

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Verified Customer

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Anonymous

Just an awesome experience. It was really convenient. They respond really quick and are there to help you. Best interest rate I could find, so I'm really happy with the process.

3 years ago

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Verified Customer

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Amy

Everyone is very helpful and it was very easy. I was always notified if something was needed and it was not hard at all and it didn't take much time to do. I chose them because they have the best rate.

3 years ago

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Amber Colorado Springs, CO

The individuals I worked with to secure the loan were phenomenal and went above and beyond to the loan done. The amount of tasks and paperwork involved, however, was sometimes redundant and confusing.

2 years ago

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Pam Morden Albuquerque, NM

Very clear information & process, easy to navigate website, useful tools like "trying on" different mortgage scenario, personal help available when needed

2 years ago

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Verified Customer

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Charles Middle River, MD

With better.com I was able to refinance my house with a satisfying Interest rate, shortened the term to half, everything on-line, easy and helpful team!

2 years ago

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Robert Kudler Merrick, NY

They have higher rates than competitors. Loan officers are often very young. I closed one loan with them but then they couldn't refi another house I own because they said they can't include the rental income from the property which makes no sense. This was weeks after I initially applied and I had a high interest loan so I wasted thousands waiting on them to eventually tell me they can't help me.

2 years ago

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Alex Dease Ashburn, VA

Super quick, great service, best rates. Anytime I had an issue or question, it was very easy to get a detailed explanation from their team in a short amount of time.

2 years ago

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Michael

They're always responsive and they were excellent in what they did. Better.com was very easy. They just did a fantastic job and I might be back shortly for another one.

3 years ago