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Better.com

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522 User Reviews

8.1

Overall Score

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Liam Winters Eatontown, NJ

My refiance was very easy to go through. The Better team members assinged to my loan guided me through

10 months ago

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Aaron T Konkol Milwaukee, WI

The user experience was great. I'm not happy that my information was shared with marketers who sent me tons of mail soliciting my business on insurance and other services.

10 months ago

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David Colvin Chandler, AZ

The process was easy and efficient. If it weren't for one person who never replied to any of my emails, this would have easily been 5-stars.

10 months ago

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Christopher Summers Bel Air, MD

Great rate, wonderful service, smooth process, low closing costs. You can't get much better than that!

10 months ago

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Srinivas Sakhamuri Cary, NC

People I interacted and the website, it is very transparent and gives information for everything anytime you want

10 months ago

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Polly Moon Brandon, MS

Very, very easy to do business with. Super fast and accurate information provided all the way through the process.

10 months ago

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TERRANCE WILSON Chicago, IL

Better was excellent to work with and helped me greatly through each phase of the process quickly and proficiently.

10 months ago

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Vasant

It is a very streamlined process. It is really easy to navigate better.com. All my answers were answered clearly.

11 months ago

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Dawn

Everything was okay. It is a pretty good choice. Sometimes I couldn?t get through to customer service but overall it was fine.

11 months ago

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Daniel

It was very quick. I got the best rated possible. They answered all my questions in a timely manner.

11 months ago

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Kenneth

It is simple and straightforward. It got the job done so I am glad I listened to my friends referral to them.

11 months ago

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Jan

Customer support was responsive and it was fast and convenient since everything was online. I am glad I did it.

11 months ago

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Guilherme

Everything was online and super simple. Everyone I dealt was awesome and responsive. I am very happy with it.

11 months ago

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Anonymous

I got the lowest rate and the process was pretty quick because everything is online so I am pretty satisfied with it.

11 months ago

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Serhat

I chose it for the good rate and I am glad I did it. I didn’t have any issues. Everything was very smooth.

11 months ago

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Robert

Best rates and I am happy with the service I received and the process it took to get my loan handled.

11 months ago

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Jonathan

User friendly and easy to use. They are super helpful and respond quickly. The whole process is streamlined.

11 months ago

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Robert

So much easier than any other as far as organizing all the documents. We were able to do most of the work ourselves.

11 months ago

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Anonymous

Sometimes it can take a long time to load up. There are limited calls. I was glad that it was an internet company.

11 months ago

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Anonymous

The best deal and the person who took care of us was very thorough. It was very good. I would recommend.

11 months ago

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Heather

Customer support was very responsive. We god complete answers very quickly. It was seamless and easy online.

11 months ago

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David

Very easy to use. I am glad I did it. Anything that popped up, customer service would help right away.

11 months ago

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Stuart

Providing documentation was easy. The staff was extremely helpful. They were always available and attentive to my needs.

11 months ago

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Luis

They’re doing a great job. It is simple and the rate is competitive. Somebody always picks up the phone.

11 months ago

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Charvel

Everything was right on track. They walked me through every step of what I needed to do. They were professional.

11 months ago

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venkat kadari Edison, NJ

overall process is very smooth. online application access is fabulous.

8 months ago

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SenN Bayonne, NJ

Seamless process. Good interest rates. But the appraisal seem to be below market

8 months ago

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Peter Bergstrom Leesburg, VA

Best (lowest) rate, lowest fees, streamlined process, friendly and honest staff

8 months ago

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Aliya Windham, NH

Very efficient process and staff are with good knowledge and quality

8 months ago

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Ann Kim Glendale, CA

Easy processing, nice on line layout, good customer service

8 months ago

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Karen Tilden Tucson, AZ

Easiest Refi ever. - so good, I refi'd with Better.com twice!

8 months ago

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KIRAN GADDAM Eden Prairie, MN

easy website. The process is all online and prompt communication.

8 months ago

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A Asthana Lansdale, PA

Very responsive with attention to detail. Like their name they simply better!

8 months ago

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Christian Pereyda Birmingham, AL

Excellent customer support and easy website interface for tech-comfortable customers.

9 months ago

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Gregory Kositzke Greenville, WI

They made things very easy and didn't feel like I was getting scammed buy some online company.

9 months ago

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Matt Kuznicki Chicago, IL

Very smooth process, easy to talk to people when needed, most everything able to do online.

9 months ago

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Derek

It was just easy. People were easy to get a hold of and just eager to work with.

9 months ago

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David

There are a lot of repetitive tasks but it is easy and they are easy to get a hold of. I am happy I did it.

9 months ago

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Ana

Lower your closing cost. It is the lowest interest rate and the easiest process. They were responsive too.

9 months ago

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Edwin

It is the best rate available. I am glad I did it. Support was very responsive to questions.

9 months ago

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Michael

It was super easy and the rate was low. I love that it was online and everything was digital, that was huge for me. I didn't like how long it took.

9 months ago

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Sophia

It was easy and there's no pressure. Customer service always got right back to me.

9 months ago

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Mary Schleiff Saint Louis, MO

I had almost no problems using the Better site and the service throughout the process was superb.

9 months ago

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Kevin Aurora, CO

Easy to work with. Very friendly service. Closed very quickly, with no hassles.

9 months ago

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Mary Burford Mission Viejo, CA

Best part of Better was the website - the user experience was simple and straightforward.

9 months ago

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Michael Welsh Cordova, MD

Better made the Refi process incredibly simple and kept me update every step of the way.

9 months ago

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C Mark Powles Irving, TX

The process was efficient and the entire re-financing only took a little over 15 days.

9 months ago

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Susanne Salem, SC

An awesome experience start to finish ! Great rates, easy to upload documents, good communication

9 months ago

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Whitney Madrid Miami, FL

Great customer experience - love being able to book a time to talk to someone. Great UI/UX

9 months ago

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Jonathan mizrahi Pacifica, CA

It was a very good web portal. Also the notary person was very nice and accommodating

9 months ago