Name: Better.com
Rating: 4.7

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Sirdriz77 Fairfield, CT

I refinanced with Better, and I was very impressed with how easy the process was. Almost everything was done online, and both the website and email notification system were easy to understand and use. I was able to easily upload all of my documents and see when they were reviewed. I've been through the mortgage/refinance process a few times now, and this was by far the easiest. They sent a notary to our home for the closing, and we were able to sign the documents outside.

2 years ago

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Verified Customer

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Eleanor Robinson Sacramento, CA

Great website that kept me up to date through the entire process and was easy to submit paperwork through

2 years ago

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Verified Customer

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Scot Frank Jay, NY

2 years ago

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Verified Customer

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barry richardson Maggie Valley, NC

Excellent communication and follow through every step of the way. Made a difficult task for me much easier.

2 years ago

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Verified Customer

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Javier Ochoa Sewickley, PA

extremely easy to engage with the loan officer and track the status. Excellent guided system to handle the process.

2 years ago

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Verified Customer

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Doreen Bowie, MD

Efficiency, communication and personalized customer service. They make a complicated and tedious process seamless.

2 years ago

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Verified Customer

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Robert Sorenson Charleston, SC

So easy, 2nd time using them without any issues. Things got cheaper the closer we got to closing, no surprises!

2 years ago

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Verified Customer

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Dayne Topkin Asheville, NC

Better.com were almost the reason my home purchase fell through. We missed countless deadlines in the process. My loan processor never communicated important details about the loan with me. And their communication was completely unacceptable, I ended up having to call every day to find out where we were in the process.

2 years ago

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Verified Customer

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Gary Radcliff, KY

The whole process was fairly easy, quick, and all the associates were very helpful as well as friendly.

2 years ago

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Verified Customer

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Vetrimani

It was very easy to provide various documentation as my company has most things available. They are very prompt

2 years ago

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Verified Customer

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Belhassen

I got all the help I needed right away and all my questions were answered. I am glad I chose them for their better rates.

2 years ago

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Verified Customer

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Colleen

Overall the process is really easy and the people were helpful. I was very happy. The only thing that wasn't great was the urgency.

2 years ago

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Verified Customer

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Shashank East Brunswick, NJ

There was no upselling. For my situation they offered me appraisal waiver. I could do everything myself and online so it all worked out.

2 years ago Edited November 10, 2021

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Verified Customer

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Rio Wibowo Moseley, VA

I used to work for a student loan company and I am very impressed with better.com interface and user experience

2 years ago

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Verified Customer

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Chander Malik Wayne, PA

It was very easy and guided process. Being first time buyer it took away most of concerns and was smooth.

2 years ago

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Verified Customer

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Dara Fritz Doylestown, PA

Customer service has been wonderful. Only complaint is that some of the communications could be streamlined a bit better.

2 years ago

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Verified Customer

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Ralph Hegedus Candler, NC

It was super easy to go through the process and they could not have been more helpful along the way!

2 years ago

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Verified Customer

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David Tamés Jupiter, FL

Every stage of the mortgage process was a good experience..easy process, platform to use, knowledgeable staff

2 years ago

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Verified Customer

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Jesn Centreville, VA

Excellent customer service , best in Mortgage servicing. And very fast in getting everything accomplished

2 years ago

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Verified Customer

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Hiral Master Antioch, TN

they understood my needs and address them efficiently. Also, their customer service/response is awesome.

2 years ago

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Verified Customer

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Justin Fierman Morgan Hill, CA

This is how lending should be. I will never look at a traditional bank/lender again. Such a seamless process.

2 years ago

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Verified Customer

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Matthew

It's good though some of the old ways would have bene better to handle some situations. I always got called back and so I am glad I did it.

2 years ago

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Verified Customer

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Omar

Better had competitive rates. The structure of providing documentation could be better but the online process was pretty simple.

2 years ago

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Verified Customer

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Rafael

Their support team is very active and they are good at communicating ever time I had questions about the loan.

2 years ago

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Verified Customer

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Robert

Definitely recommend better.com. They are efficient and also helpful. I was always able to reach out to someone.

2 years ago

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Verified Customer

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Benjamin

They gave me twenty five hundred dollars on my credit card. It was easy. I didn't have to use any of their support.

2 years ago

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Verified Customer

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Claire

My sister recommended better to me and I am glad she did. They have been really great and responsive. It is very easy.

2 years ago

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Verified Customer

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Todd

Found them because they have good rates. It was great. They follow through with everything and respond to things.

2 years ago

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Verified Customer

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Niranjan

It gave me the lowest interest rate. It takes time to hear back from people from different departments.

2 years ago

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Verified Customer

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Jeffrey

Everyone was easy to access and contact. They were very helpful. They were able to process our information.

2 years ago

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Verified Customer

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Karen

Simple and easy to use for me, the customer. I am satisfied and I would be very likely to recommend them.

2 years ago

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Verified Customer

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Frank

Everybody was attentive and responsive and easy to deal with. We felt engages the whole way. They have the lowest cost.

2 years ago

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Verified Customer

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Fitsum

It's not a bad experience but it is very slow but they have a really low interest rate and they responded right away.

2 years ago

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Verified Customer

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Gregory

It was fairly easy. Customer service was always reliable if I needed to ask a question. It had been a great experience.

2 years ago

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Verified Customer

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James

2 years ago

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Verified Customer

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Don McKee Dayton, OH

Great support staff. Really good mortgage rate and a relatively easy process from start to closing.

2 years ago

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Verified Customer

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Sandeep Kumar Kondapalli Mason, OH

Excellent, transparent and fast service. I needed this done in 2 weeks and it was done before we hit the 2 week mark.

2 years ago

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Verified Customer

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Marcus Reynolds Charleston, WV

Easy to work with and no gimmicks. . Following the tasks and information asked was very easy and straightforward.

2 years ago

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Verified Customer

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Gregorio Cruz Charlotte, NC

The team that helped me obtain the refinance of my home were all professional and guided me to get my loan applroved.

2 years ago

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Verified Customer

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Camille Tacoma, WA

Worst experience dealing with Paige D, her inexperience or lack of knowledge/care created so many avoidable issues. Escrow company was terrible in communication as well, not sure if this was due to Paige holding our account or not. I would caution anyone to stay away from Better.com

2 years ago

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Verified Customer

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Randy Varner Shippensburg, PA

I believe everything was handled professionally and with good communication, but I don't know if all of the financials were handled properly.

2 years ago

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Verified Customer

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Michael Mangus Mc Kinney, TX

Friendly and efficient. I have used Better for a new mortgage and a refinance and both were a pleasing experience.

2 years ago

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Verified Customer

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Liam Winters Eatontown, NJ

My refiance was very easy to go through. The Better team members assinged to my loan guided me through

2 years ago

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Verified Customer

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Aaron T Konkol Milwaukee, WI

The user experience was great. I'm not happy that my information was shared with marketers who sent me tons of mail soliciting my business on insurance and other services.

2 years ago

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Verified Customer

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David Colvin Chandler, AZ

The process was easy and efficient. If it weren't for one person who never replied to any of my emails, this would have easily been 5-stars.

2 years ago

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Verified Customer

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Christopher Summers Bel Air, MD

Great rate, wonderful service, smooth process, low closing costs. You can't get much better than that!

2 years ago

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Verified Customer

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Srinivas Sakhamuri Cary, NC

People I interacted and the website, it is very transparent and gives information for everything anytime you want

2 years ago

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Verified Customer

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Polly Moon Brandon, MS

Very, very easy to do business with. Super fast and accurate information provided all the way through the process.

2 years ago

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Verified Customer

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TERRANCE WILSON Chicago, IL

Better was excellent to work with and helped me greatly through each phase of the process quickly and proficiently.

2 years ago

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Verified Customer

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Vasant

It is a very streamlined process. It is really easy to navigate better.com. All my answers were answered clearly.

2 years ago