They were great to work with. No problems.

Supe reasy to apply. Customer service was good throughout the entire process. Never have had an issue. Very happy with the rate.

I have had a great experience with B of A. There customer service is helpful and knowledgeable. We have had our home loan with them for 12 years, and did a bond loan . Our interest has stayed very low this whole time. Grateful the loan officer new that would be the best option for us.

We had a home loan and home equity loan through Bank of America. The costs were reasonable and the timeline for closing was good. Using the online acct services and the mobile app make it easy to navigate.

BofA's customer service on home loan issues has been exemplary. The agents are helpful and informative and do what is necessary to answer questions I may have.

The worst. Terrible experiences with a home loan. My mortgage loan was sold to B of A and I spent the next year on the phone with them because they constantly lost/missapplied/processed double payments each month. Also they don’t protect data very well and replace my debit card involuntarily at least every 14-18 months. Total nightmare.

Our Bank of America home loan was the easiest loan process of I have ever been through. We did a cash out refinance so we could do some home improvements and everything worked like clockwork. They even sent the notary to our home! Very convenient. We got a great rate and exactly what we needed without all the shenanigans.

Had a loan with them before, not great service, and hard to get the answers you need.

Bank of America provide easy access to loan money for your future dreams and plans.

I never had a problem with them. All my payments were on time and processed immediately. I was very happy with their service.

Ease of paying online and an actual brick and mortar building for any questions

They are typical of any company. Friendly and good customer service.

They did a very good job in all respects

They suck.. I have my banking needs with them so was excited when they bought my mortgage.. then they sold it before I even made my first payment so much for keeping your customers happy.

Very Reasonable rates and easy to work with on refinacing properties.

A good option for a bank. We belong to a credit union.

I had my home mortgage through them. I was pleased with their service.

They made it possible to lower the interest rate without paying a bunch of closing costs to refinance.

Though they may not be the best back around, I have been with them for almost 20 years and have had few issues that couldn't be resolved with a quick phone call.

Payments went up when B of A took over the mortgage. Poor communication, very "bound" by company policies and procedures.

The whole loan process was very easy from start to finish. I got a great fixed rate, and their online services are top notch

They are fairly good when it comes to home loans. When we finished paying of the home loan, however it took them 2 months to get our paperwork to us.

We had negotiated a payment plan with a previous lender and Bank of America bought the company and informed us they would not honor the negotiated plans then foreclosing on our home

well bank services wasn't that great they charge you to pay your home loan with them even at the bank walmart rates were cheaper

Terrible service, unreasonable repayment demands, lawsuits for late payments.

Bank of America is a large bank with plenty of resources. They try to be good at customer service but have a hard time with their own bureaucracy. Not a customer friendly bank. I have had a mortgage with them where the first payment was not credited right. It took nearly 3 years to resolve.

Excellent customer service! Love BofA! Great company

I had a home loan through them. This was in 2012 when the housing market was still trying to recover ftom the housing crunch. I got behind on my payments and tryed to use the goverment programs to reaferm my lian and help get caught up. Even though i qualified for the federal housing assistance program the loan office at Bank Of America stonwalled my aplication, list my aplication, drug their feet and did everything possible to fight me keeping my house. In the end they forclosed on my home and i lost everything.

I had a lot of problems with them. Constantly had issues with them placing their insurance on my property when I had insurance and had probvided proof of coverage

We never had a problem with them and paid off the mortgage when we sold the house.

They are horrible, dont work with the customers. Make everything very difficult

Hidden fees and not so great customer service.

Their idea of a modification is to add ten years to the mortgage. I will be 99 by then.

All my accounts are with them including my investments with Meryl Lynch through Bank of America. Ease of finding banks in most area in state and out of state including overseas. I found it handy when I traveled overseas to find one there. When I have a question the ease of a phone call to customer service.

They were the cause of me losing my house. Very poor management and service and they give you the run around until its to late to do anything about it. I had to sell my home because of them.

They suck.. I have my banking needs with them so was excited when they bought my mortgage.. then they sold it before I even made my first payment so much for keeping your customers happy.

They have found ways to reduce payments - and always have end of year tax figures early

We have never had any issue with them. I would like to explore refinancing the loan to lower the payment since my dad will be retiring soon,

They lost VERY important documents and tried to make me start my process over. VERY distrusting people. Every time I would call with a problem all I ever got was the "run around". Transferred over and over again and never did get the problem taken care of. Lucky for me I sold my house and that was the end of that!!!

Burocracy. They just think about money, not about people.