Mortgage Lenders Blog and Resources

September 2022 — Best Company announces the top 10 mortgage lenders in Texas. Best mortgage lenders in Texas Companies are listed in their ranked order for the state of Texas, as listed on BestCompany.com. AmeriSave Mortgage {%company-card vertical="mortgages" company="amerisave"%} AmeriSave Mortgage is an online lender, and homeowners typically close on their AmeriSave mortgage loan in 25 days or less. On Best Company, AmeriSave has over 1,700 reviews and a 4.6 out of 5 star rating. Customers praise the company's patience and timeliness of service. New American Funding {%company-card vertical="mortgages" company="new-american-funding"%} New American Funding is based in California and was founded in 2002. The company offers a variety of loan types and a mobile app. According to customer reviews, New American Funding is nearly flawless. The company has over 500 reviews on Best Company and still maintains an impressive 4.9 out of 5 star average. Quicken Loans {%company-card vertical="mortgages" company="quicken-loans"%} Quicken Loans is the largest mortgage lender in the United States, and now goes by Rocket Mortgage. It offers services nationwide. According to reviews on BestCompany.com, Quicken Loans/Rocket Mortgage generally pleases its customers and offers top-notch customer service. Better.com {%company-card vertical="mortgages" company="better-com"%} Better.com offers online mortgage loans to its clientele and seeks to streamline the mortgage process by eliminating commission and lender fees. The company is based in New York. On Best Company, Better.com ranks 4.5 out of 5 stars in each of the following categories: quality, value, service, and trustworthiness. Zillow Home Loans {%company-card vertical="mortgages" company="zillow-home-loans"%} Zillow offers a variety of mortgage loan agreements and a helpful mortgage calculator. The company is based in Kansas and has been in business for over 20 years. Positive Zillow Home Loans reviews highlight the company's professionalism and competitive rates. Chase {%company-card vertical="mortgages" company="chase"%} Chase Bank offers mortgage loans as one of its many offerings, making for a highly convenient experience for customers already familiar with or using Chase's other bank or loan services. Chase mortgage loans only has about 130 reviews on Best Company, but the majority of these reviews are 4 or 5 stars. nkbc bank {%company-card vertical="mortgages" company="nbkc-bank"%} nkbc bank (National Bank of Kansas City) has been in business for nearly 25 years and offers nationwide services. The mortgage lender offers a streamlined, simple online application process. On Best Company, nkbc bank has incredibly positive reviews, with 98 percent of customers giving the bank 4 or 5 stars. Wells Fargo {%company-card vertical="mortgages" company="wells-fargo"%} Wells Fargo is a national bank that offers financing options for home buying and building in addition to its traditional banking and loan services. The company is one of the oldest in the industry, with over 160 years in business. Wells Fargo mortgage reviews on Best Company are somewhat mixed; 45 percent of reviews are 5 stars, while about 30 percent of reviews are 3 stars or fewer. Innovative Mortgage Alliance {%company-card vertical="mortgages" company="innovative-mortgage-alliance"%} Innovative Mortgage Alliance offers services in 16 states and an impressive three-week closing guarantee. The company is based in Utah. Customers of Innovative Mortgage Alliance praise the company for its responsive and knowledgeable staff. With only 1 review that isn't 5 stars, the company basically has a perfect rating on Best Company. WesLend Financial {%company-card vertical="mortgages" company="weslend-financial"%} WesLend Financial offers a variety of loan types and lower rates than you might see with other mortgage lenders. The company is based in California and services 36 states. On Best Company, WesLend Financial has a perfect 5 star rating with 28 reviews. Customers love the helpful staff and low rates. How we rank Company scores and rankings on Best Company are calculated through our Best Rank Algorithm. This algorithm is composed of the following factors and weights: Average score of reviews — 72.5% Volume of reviews — 22.5% Responsiveness to reviews — 5% To receive a score, a company must have at least 10 customer reviews left on its profile, and recent reviews carry more weight than older reviews.  We do have partnerships with some companies on our site, through which we receive compensation. However, this compensation does not affect rankings or review scores.

September 2022 — Best Company recently announced 2022's Top 5 Mortgage Lenders. Top 5 mortgage lenders Based on our ranking criteria, the following five mortgage lenders are our 2022 "Top 5": AmeriSave Mortgage CapCenter Evergreen Home Loans Better.com Zillow Home Loans AmeriSave Mortgage Overview Overall Score — 9.9 Best Company User Star Rating — 4.6/5 (based on 1,600+ user reviews) Loan Types — Purchase, Refinance, Fixed, Adjustable, FHA, VA, USDA Average Time to Closing — 25 days States Serviced — 50 Founding Year — 2001 AmeriSave Mortgage Reviews On BestCompany.com, 91 percent of AmeriSave Mortgage reviews are 4 or 5 star. The majority of AmeriSave customers are pleased with their experience with the lender and are quick to praise the following most often: Responsive customer service reps Attentive loan officers A quick and easy loan process (from application to close) Competitive rates and pricing AmeriSave further proves its commitment to a great customer experience by typically replying to all reviews left on BestCompany.com AmeriSave complaints are limited, but some customers indicate bad experiences with customer service and a delayed closing time. Learn More About AmeriSave Mortgage Learn more about AmeriSave Mortgage, what it offers, and what customers are saying about this mortgage lender. Learn More CapCenter Overview Overall Score — 9.3 Best Company User Star Rating — 4.9/5 (based on 10 user reviews) Loan Types — Purchase, Refinance, Fixed, Adjustable, FHA, VA Average Time to Closing — 21 days States Serviced — 5 Founding Year — 1997 CapCenter Reviews On BestCompany.com, 100% of CapCenter reviews are 4 or 5 star. However, it is important to note that CapCenter reviews are extremely limited in comparison to other mortgage lenders. Satisfied CapCenter customers most frequently highlight the following in reviews: Smooth loan process Reliable and professional loan officers No closing costs Learn More About CapCenter Learn more about CapCenter, what it offers, and what customers are saying about this mortgage lender. Learn More Evergreen Home Loans Overview Overall Score — 8.4 Best Company User Star Rating — 4.8/5 (based on 100+ user reviews) Loan Types — Purchase, Refinance, Fixed, Adjustable, FHA, VA, USDA Average Time to Closing — Undisclosed States Serviced — 6 Founding Year — 1987 Evergreen Home Loans Reviews On BestCompany.com, 93 percent of Evergreen Home Loans reviews are 4 or 5 star. Satisfied Evergreen customers are quick to mention the following in reviews of their experience with the company: Courteous and reliable customer service staff Easy and straightforward application process Quick closing time (often within 2–3 weeks) In addition to the following points above, many customers mention that they would recommend Evergreen Home Loans to their friends and family. Learn More About Evergreen Home Loans Learn more about Evergreen Home Loans, what it offers, and what customers are saying about this mortgage lender. Learn More Better.com Overview Overall Score — 8.1 Best Company User Star Rating — 4.7/5 (based on 520+ user reviews) Loan Types — Purchase, Refinance, Fixed, Adjustable, Jumbo, FHA Average Time to Closing — 20–30 days States Serviced — 47 Founding Year — 2014 Better.com Reviews On BestCompany.com, 96 percent of Better.com reviews are 4 or 5 star. As a newer company in the mortgage lending space, especially in comparison to many other top-rated lenders, Better.com has become a reliable mortgage choice for homebuyers. Satisfied Better.com mortgage customers are quick to highlight the following in their experience with the company: Low interest rates Reliable loan officers who keep customers updated at all points in the mortgage process Quick and easy application process Learn More About Better.com Learn more about Better.com, what it offers, and what customers are saying about this mortgage lender. Learn More Zillow Home Loans Overview Overall Score — 8.1 Best Company User Star Rating — 4.8/5 (based on 50+ user reviews) Loan Types — Purchase, Refinance, Fixed, Adjustable, Jumbo, FHA, VA Average Time to Closing — Undisclosed States Serviced — 50 Founding Year — 2000 Zillow Home Loans Reviews On BestCompany.com, 93 percent of Zillow Home Loans reviews are 4 or 5 star. Satisfied customers are quick to mention the following about their experience with the mortgage lender: Attentive loan officers (often mentioned by name) On-time closing Competitive rates and reasonable fees Zillow Home Loans is also responsive to all customer reviews on BestCompany.com, further demonstrating its commitment to its customers. Learn More About Zillow Home Loans Learn more about Zillow Home Loans, what it offers, and what customers are saying about this mortgage lender. Learn More How we rank The top five companies in any industry on BestCompany.com are determined by our "Best Rank" Algorithm, which is comprised of the following three consumer review criteria and their respective weights: Average Score of Reviews (72.5%) — The average 1–5 star score of a company's published consumer reviews. Volume of Reviews (22.5%) — The total number of a company's published consumer reviews. Responsiveness to Reviews (5%) — The company's rate of response to consumer reviews with a star rating of 3 or lower. Company rankings are updated on the 1st and 16th of each month to account for new reviews that a company will receive.

June 2022 — Best Company recently announced the seven mortgage lenders that earned the Great Customer Service Award in 2022. About this award The Great Customer Service Award is presented to companies that have a 4+ average service sentiment rating and a minimum of 50 user reviews on Best Company. Companies did not have to apply for this award. Rather, companies were selected based upon positive customer reviews, specifically highlighting customer service. Award recipients The mortgage lenders listed below are the recipients of the 2022 Great Customer Service Award. Lenders are not listed in any particular order. {%company-card vertical="mortgages" company="better-com"%} Better.com, founded in 2016, is an online direct mortgage lender that offers a fast and simple homeownership process. The lender sets itself apart with zero lender fees and non-commission loan officers. {%company-card vertical="mortgages" company="innovative-mortgage-alliance"%} Innovative Mortgage Alliance, headquartered in Salt Lake City, Utah, only serves 16 states. The lender offers a three-week closing guarantee and rate monitoring alerts. {%company-card vertical="mortgages" company="amerisave"%} AmeriSave Mortgage is an online, direct lender that has funded over $115 million in home loans. Borrowers can prequalify with no impact to their credit score and the lender prides itself on getting nearly 25 percent of customers to closing in 25 days or less. {%company-card vertical="mortgages" company="new-american-funding"%} New American Funding is a well-known mortgage lender, providing a variety of loan types with an on-time closing guarantee. The lender also offers a mobile app you can use to make payments and easily manage your mortgage. {%company-card vertical="mortgages" company="easyknock"%} EasyKnock is not a mortgage lender, but specializes in non-loan alternatives to convert equity to cash. One of the company's notable programs is the Sell & Stay Program which allows homeowners to convert their equity into cash without leaving their homes. {%company-card vertical="mortgages" company="acopia-home-loans"%} Acopia Home Loans, founded in 2007, offers its mortgage loan services across 20 states with a simplified loan process. Through the lender's mobile app, AcopiaGO, you can manage your mortgage, including completing the pre-qualification process and uploading documents. {%company-card vertical="mortgages" company="nbkc-bank"%} NBKC Bank is a full-service bank and well-known mortgage lender. With high customer ratings, NBKC offers basic loan options with a discount option for existing Costco customers through the Costco Mortgage Program. {%company-card vertical="mortgages" company="evergreen-home-loans"%} Evergreen Home Loans is a full-service mortgage lender licensed to lend in Alaska, Arizona, California, Idaho, Nevada, Oregon, and Washington. In addition to traditional mortgage products, the lender also offers home construction and renovation loans. A note on customer service Loan types, rates, and fees are typically similar across mortgage lenders. Experts recommend doing thorough research on the customer experience with a mortgage lender because this is what will set one lender apart from the others. One of the best ways to learn about a company's customer service is by reading reviews from past and existing customers.  Based on existing customer reviews on Best Company, we would recommend any of the mortgage lenders listed above based on customer service sentiment.

May 2022 — Best Company recently announced the seven mortgage lenders that earned the Customers Love Us Award in 2022. About this award The Customers Love Us Award is presented to companies that have 50+ 5-star reviews on BestCompany.com. Companies did not apply for this award. Qualification is based on the number of 5-star reviews that a company has received from past or present clients. Award recipients The following companies have received the 2022 Customers Love Us Award. Companies are not listed in a particular order. {%company-card vertical="mortgages" company="better-com"%} Founded in 2016, Better.com is a direct online mortgage lender offering a variety of loan types and a streamlined mortgage process that can get you to closing quickly. {%company-card vertical="mortgages" company="innovative-mortgage-alliance"%} Innovative Mortgage Alliance, founded in 2009 in Salt Lake City, Utah, specializes in residential financing and refinancing in 17 states. With a team of qualified loan originators, the lender offers a simplified loan process. {%company-card vertical="mortgages" company="amerisave"%} AmeriSave Mortgage is a direct mortgage lender that has funded over $115 billion in home loans and financed over 664,000 homes. A variety of loan types are available to finance or refinance a home purchase. {%company-card vertical="mortgages" company="new-american-funding"%} New American Funding, founded in 2002, is a well-known mortgage lender, offering a variety of loan types. The lender provides daily updated mortgage rates on its website.  {%company-card vertical="mortgages" company="quicken-loans"%} Quicken Loans (Rocket Mortgage) is the largest mortgage lender in the United States. It was founded in 1985 in Detroit and offers a variety of loan types and tools to make the mortgage process simple and convenient. {%company-card vertical="mortgages" company="acopia-home-loans"%} Acopia Home Loans services mortgages in 20 states. Founded in 2007, it is headquarterd in Goodlettsville, Tennessee. {%company-card vertical="mortgages" company="nbkc-bank"%} NBKC Bank is a full-service bank that is a Fannie Mae and Freddie Mac approved lender. The lender is part of the Costco Mortgage Program, offering homebuyers discounts on lender fees. A note on this award The Customers Love Us Award is based on the number of 5-star reviews that a company has received from customers. Mortgage experts recommend reading reviews while researching mortgage lenders. Customer reviews will provide you with greater insight on the customer service that a company provides, which can be more important to consider than rates and fees that are typically similar across mortgage lenders. Based on reviews, we would recommend each of the mortgage lenders outlined above.