Mortgage Lenders Blog and Resources

June 2022 — Best Company recently announced the seven mortgage lenders that earned the Great Customer Service Award in 2022. About this award The Great Customer Service Award is presented to companies that have a 4+ average service sentiment rating and a minimum of 50 user reviews on Best Company. Companies did not have to apply for this award. Rather, companies were selected based upon positive customer reviews, specifically highlighting customer service. Award recipients The mortgage lenders listed below are the recipients of the 2022 Great Customer Service Award. Lenders are not listed in any particular order. {%company-card vertical="mortgages" company="better-com"%} Better.com, founded in 2016, is an online direct mortgage lender that offers a fast and simple homeownership process. The lender sets itself apart with zero lender fees and non-commission loan officers. {%company-card vertical="mortgages" company="innovative-mortgage-alliance"%} Innovative Mortgage Alliance, headquartered in Salt Lake City, Utah, only serves 16 states. The lender offers a three-week closing guarantee and rate monitoring alerts. {%company-card vertical="mortgages" company="amerisave"%} AmeriSave Mortgage is an online, direct lender that has funded over $115 million in home loans. Borrowers can prequalify with no impact to their credit score and the lender prides itself on getting nearly 25 percent of customers to closing in 25 days or less. {%company-card vertical="mortgages" company="new-american-funding"%} New American Funding is a well-known mortgage lender, providing a variety of loan types with an on-time closing guarantee. The lender also offers a mobile app you can use to make payments and easily manage your mortgage. {%company-card vertical="mortgages" company="easyknock"%} EasyKnock is not a mortgage lender, but specializes in non-loan alternatives to convert equity to cash. One of the company's notable programs is the Sell & Stay Program which allows homeowners to convert their equity into cash without leaving their homes. {%company-card vertical="mortgages" company="acopia-home-loans"%} Acopia Home Loans, founded in 2007, offers its mortgage loan services across 20 states with a simplified loan process. Through the lender's mobile app, AcopiaGO, you can manage your mortgage, including completing the pre-qualification process and uploading documents. {%company-card vertical="mortgages" company="nbkc-bank"%} NBKC Bank is a full-service bank and well-known mortgage lender. With high customer ratings, NBKC offers basic loan options with a discount option for existing Costco customers through the Costco Mortgage Program. {%company-card vertical="mortgages" company="evergreen-home-loans"%} Evergreen Home Loans is a full-service mortgage lender licensed to lend in Alaska, Arizona, California, Idaho, Nevada, Oregon, and Washington. In addition to traditional mortgage products, the lender also offers home construction and renovation loans. A note on customer service Loan types, rates, and fees are typically similar across mortgage lenders. Experts recommend doing thorough research on the customer experience with a mortgage lender because this is what will set one lender apart from the others. One of the best ways to learn about a company's customer service is by reading reviews from past and existing customers.  Based on existing customer reviews on Best Company, we would recommend any of the mortgage lenders listed above based on customer service sentiment.

May 2022 — Best Company recently announced the seven mortgage lenders that earned the Customers Love Us Award in 2022. About this award The Customers Love Us Award is presented to companies that have 50+ 5-star reviews on BestCompany.com. Companies did not apply for this award. Qualification is based on the number of 5-star reviews that a company has received from past or present clients. Award recipients The following companies have received the 2022 Customers Love Us Award. Companies are not listed in a particular order. {%company-card vertical="mortgages" company="better-com"%} Founded in 2016, Better.com is a direct online mortgage lender offering a variety of loan types and a streamlined mortgage process that can get you to closing quickly. {%company-card vertical="mortgages" company="innovative-mortgage-alliance"%} Innovative Mortgage Alliance, founded in 2009 in Salt Lake City, Utah, specializes in residential financing and refinancing in 17 states. With a team of qualified loan originators, the lender offers a simplified loan process. {%company-card vertical="mortgages" company="amerisave"%} AmeriSave Mortgage is a direct mortgage lender that has funded over $115 billion in home loans and financed over 664,000 homes. A variety of loan types are available to finance or refinance a home purchase. {%company-card vertical="mortgages" company="new-american-funding"%} New American Funding, founded in 2002, is a well-known mortgage lender, offering a variety of loan types. The lender provides daily updated mortgage rates on its website.  {%company-card vertical="mortgages" company="quicken-loans"%} Quicken Loans (Rocket Mortgage) is the largest mortgage lender in the United States. It was founded in 1985 in Detroit and offers a variety of loan types and tools to make the mortgage process simple and convenient. {%company-card vertical="mortgages" company="acopia-home-loans"%} Acopia Home Loans services mortgages in 20 states. Founded in 2007, it is headquarterd in Goodlettsville, Tennessee. {%company-card vertical="mortgages" company="nbkc-bank"%} NBKC Bank is a full-service bank that is a Fannie Mae and Freddie Mac approved lender. The lender is part of the Costco Mortgage Program, offering homebuyers discounts on lender fees. A note on this award The Customers Love Us Award is based on the number of 5-star reviews that a company has received from customers. Mortgage experts recommend reading reviews while researching mortgage lenders. Customer reviews will provide you with greater insight on the customer service that a company provides, which can be more important to consider than rates and fees that are typically similar across mortgage lenders. Based on reviews, we would recommend each of the mortgage lenders outlined above.