1.1
2.9
Overall Score
Author: Kaitlyn Short
Founded in 2009, Stripe provides merchant services specializing in the technical, fraud prevention and banking infrastructure needed to accept online payments for online business.
Stripe can be easily integrated into a website without having to register and maintain a merchant account. It also supports credit card payments and nearly every standard payment type including Apple Pay, Visa, Mastercard, Discover, and Google Pay in more than 135 currencies.
Stripe offers transaction fees of 2.9% + $0.30 per successful charge; however, if you process over $80,000 per month or more than 10,000 transactions per year, you may qualify for a lower rate.
Continue reading our Stripe review for the pros and cons of the merchant account company or jump straight to Stripe reviews from past and current customers.
Companies of all sizes can use Stripe, from startups to Fortune 500 companies. Stripe services online retailers, in-person retailers, subscription businesses, software platforms, software marketplaces, and other business types.
Stripe’s software and APIs (application programming interfaces) allow merchants to accept payments, send payouts, and manage other aspects of business transactions including the following:
Integrated per-transaction payment Stripe fees start at 2.9% + $0.30 per successful card charge.
Stripe’s infrastructure is secure with AES encryption to detect fraudulent transactions. In addition, Stripe’s infrastructure for storing, decrypting, and transmitting credit card data runs in a separate hosting infrastructure.
The company boasts a 99.9%+ uptime.
Stripe's in-person point of sale terminal product includes a pre-certified card reader with the following features:
You can manage all of your Stripe card readers from the Stripe Dashboard, where you can register your hardware, monitor device status, and order additional card readers.
Stripe has a tool called Connect that allows clients with marketplaces or other Stripe payment platforms to give users a seamless payment process. Connect will verify the identity of the sellers and make sure they are compliant with local laws and it also pays those sellers.
Another unique feature is that Stripe allows for one-time payments, recurring payments at various intervals, and trial periods with recurring payments immediately after the trial period ends. Plus, coupons can be issued in a variety of methods.
Other products include the following:
Stripe releases hundreds of new features and improvements at every level of the each year so it can be continually improving the power and ease-of-use of its APIs. It operates on and optimizes at every level of the financial stack and has direct integrations with card networks and banks.
Stripe payment processor services make everything digital as flexible as possible. It offers client and server libraries in React, PHP, .NET, iOS, and other developer platforms as well as pre built integrations for ecommerce software like Shopify, WooCommerce, and NetSuite. Its back-end API supports Go, Java, Node.js, PHP, Python, and Ruby. Additionally, it has an SDK for .Net and other platforms that connect to its Rest API. And its checkout product allows for an embeddable payment form that can be integrated into the website without extensive technical implementations.
Stripe integration for mobile payments include Lyft, Postmates, Order Ahead, Instacart, and thousands of other types of mobile applications using its native iOS and Android libraries so you can charge on the go. You can even collect cards upfront and bill your customers later.
Stripe doesn't appear to use any deceptive marketing practices and it doesn't use independent resellers to grow its business. This is a good thing because generally when a merchant services provider uses resellers it creates unnecessary complaints due to unscrupulous resellers who aren't necessarily advertising in the most transparent manner. Stripe does have some freebies which include:
Stripe does not charge monthly fees for monthly minimums like other merchant services providers and your earnings are transferred to your bank account on a 2-day rolling basis. It accepts major international debit cards or credit cards, such as: Visa, MasterCard, American Express, Discover, Diners Club, and JCB, and it accepts payments in 100+ different currencies for the same fee (conversion incurs and additional 2% on top of the market exchange rates).
Managed accounts are just 0.5% of funds paid out and that includes international accounts, ID verification, and 1099-Ks. Bitcoin is another option at just 0.5% per successful Bitcoin transaction. It also supports Alipay, which might be of interest to so. Stripe doesn't offer phone support; however, it does offer email-based customer support along with Facebook and Twitter and it has an extensive knowledge base as well.
While Stripe does not charge a setup fee, monthly fee, or hidden fees, there is a list of processing fees associated with Stripe Payment besides the integrated per successful charge rate. There are Stripe fees for the following services:
Also, be aware that some pricing information is only available through the sales team, including volume discounts, country-specific rates, multi-product discounts, and interchange pricing. So if you’re designing a custom package for your business, be prepared to share your needs with Stripe and they can get you a quote.
As of the most recent company update, Stripe reviews are overwhelmingly negative. Some common complaints include the following:
Many complaints are due to Stripe’s lack of cash reserve explanations and its undisclosed account cancellation policies. Additionally, there are complaints of sudden payment reversals without notice or explanation, which is common with instant-access payment providers due to their fraud prevention measures. Therefore, you will need to be particularly cautious if your business is considered to be in a high-risk category.
Complaints consisting of Stripe support difficulties and an unresponsive customer service staff are especially apparent in dealing with resolving difficult issues such as funds withholding and sudden account cancellations.
Additionally, Stripe has several complaints regarding chargeback issues; however, chargebacks are not Stripe's fault. That being said, Stripe is responsible for returning the customer's money and therefore they must charge your account to get the money until the issue can be investigated. Stripe does charge a $15 chargeback fee, but that fee will be refunded if Stripe resolves the issue in your favor.
All of this considered, it’s worth noting that the company has responded to several of these complaints in an attempt to resolve each customer’s concern, which is a sign of company accountability in the face of unhappy customers.
Stripe’s product and rates are in line with similar payment processors in the industry and Stripe's API integrations included are impressive. Rates and fees are transparent for the integrated plan and there are volume discounts and multi-product discounts for customized payment plans.
However, the patterns of negative feedback from clients within the Stripe reviews below should give prospective customers reason to consider alternate an alternate payment solution. Before signing an agreement with Stripe or any other provider, make sure you read over the contract thoroughly.
Filter by:
Sort by:
Michael Ryder
6 years ago
Chase H Provo, UT
7 years ago
Michael Crompton
6 years ago
Patrice CH Hunenberg, ZG
2 years ago
Reply from Stripe
Jul. 9th, 2022
Tsarly Whittier, CA
3 years ago
Reply from Stripe
Dec. 14th, 2021
Colin Yu Sacramento, CA
4 years ago
Reply from Stripe
Dec. 15th, 2021
Bjarki Gunnarsson Strong, ME
4 years ago
Reply from Stripe
May. 6th, 2021
Rose Oliveira Imlay City, MI
4 years ago
Reply from Stripe
May. 6th, 2021
Saad H. Cairo, C
4 years ago
Reply from Stripe
Mar. 10th, 2021
Dr. Nalani Valentine Kissimmee, FL
4 years ago
Reply from Stripe
Mar. 10th, 2021
TULAY ORDU YILDIRIM Ixelles-Elsene, BRU
4 years ago
Reply from Stripe
Mar. 10th, 2021
Smacinnis Trenton, NJ
4 years ago
Reply from Stripe
Aug. 21st, 2020
Denise Grandison Marietta, GA
5 years ago
Reply from Stripe
May. 13th, 2020
Hannah Atlanta, GA
5 years ago
Ghassan El.Hakim Beirut, BA
5 years ago
Reply from Stripe
Feb. 11th, 2020
Matiss Eglitis Riga, RIX
5 years ago
Reply from Stripe
Feb. 11th, 2020
D Lawrence Barksdale Davenport, IA
5 years ago
Reply from Stripe
Nov. 26th, 2019
Westcoastvisualfx Henderson, NV
5 years ago
Reply from Stripe
Nov. 26th, 2019
Aaron Los Angeles, CA
5 years ago
Reply from Stripe
Nov. 27th, 2019
Annika Chesterton, IN
5 years ago
Reply from Stripe
Aug. 14th, 2019
Bronwyn
5 years ago
Reply from Stripe
Jul. 25th, 2019
Peter Williams
6 years ago
Sam
6 years ago
Vaughan
6 years ago
Darren Taylor Sherwood, AR
6 years ago
Carlos Coral Gables, FL
6 years ago
Melinda Moore
6 years ago
Jake McCann Pataskala, OH
6 years ago
Qian Wang
6 years ago
Trinity Indianapolis, IN
6 years ago
Tracy Robbison Sarasota, FL
6 years ago
Mitch Smith
6 years ago
Nest apartments
6 years ago
Karl Badalian Nixa, MO
7 years ago
Kayla Rivers Las Vegas, NV
7 years ago
yan Houston, TX
7 years ago
W H Noles
8 years ago
Michael Rademacher
8 years ago
Luciano
8 years ago
shambo
8 years ago
John
9 years ago
Peggy Binzel Washington, DC
2 years ago
Reply from Stripe
Jul. 9th, 2022
conor corcoran Champigny-sur-Marne, 94
4 years ago
Reply from Stripe
May. 6th, 2021
Samuel Oberlin Grand Rapids, MI
4 years ago
Reply from Stripe
Mar. 10th, 2021
Silas Compton Park Hills, MO
4 years ago
Reply from Stripe
Mar. 10th, 2021
Leisa Wahlin Sydney, NSW
5 years ago
Reply from Stripe
Apr. 23rd, 2020
Blake Aldridge Blacksburg, VA
5 years ago
Reply from Stripe
Apr. 23rd, 2020
Dwelet Fas Wentzville, MO
5 years ago
Reply from Stripe
Mar. 19th, 2020
Tom Miami, FL
5 years ago
Reply from Stripe
Nov. 26th, 2019
William J Rutledge New York, NY
5 years ago
Reply from Stripe
Aug. 21st, 2019
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2025 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information