Founded in 2009, Stripe provides merchant services specializing in the technical, fraud prevention and banking infrastructure needed to accept online payments for online business.

Stripe can be easily integrated into a website without having to register and maintain a merchant account. It also supports credit card payments and nearly every standard payment type including Apple Pay, Visa, Mastercard, Discover, and Google Pay in more than 135 currencies.

Stripe offers transaction fees of 2.9% + $0.30 per successful charge; however, if you process over $80,000 per month or more than 10,000 transactions per year, you may qualify for a lower rate.

Continue reading our Stripe review for the pros and cons of the merchant account company or jump straight to Stripe reviews from past and current customers.

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The Good

Capabilities
Unique Products
Developer Flexibility
Transparency

Capabilities

Companies of all sizes can use Stripe, from startups to Fortune 500 companies. Stripe services online retailers, in-person retailers, subscription businesses, software platforms, software marketplaces, and other business types.

Stripe’s software and APIs (application programming interfaces) allow merchants to accept payments, send payouts, and manage other aspects of business transactions including the following:

Managing business spend
Obtaining financing
Sending invoices
Issuing virtual and physical cards

Integrated per-transaction payment Stripe fees start at 2.9% + $0.30 per successful card charge.

Stripe’s infrastructure is secure with AES encryption to detect fraudulent transactions. In addition, Stripe’s infrastructure for storing, decrypting, and transmitting credit card data runs in a separate hosting infrastructure.

The company boasts a 99.9%+ uptime.

Unique Products

Stripe's in-person point of sale terminal product includes a pre-certified card reader with the following features:

Europay, MasterCard, and VISA (EMV) level 1, 2, or 3
End-to-end encryption
Contactless payment option for Apple Pay and Google Pay

You can manage all of your Stripe card readers from the Stripe Dashboard, where you can register your hardware, monitor device status, and order additional card readers.

Stripe has a tool called Connect that allows clients with marketplaces or other Stripe payment platforms to give users a seamless payment process. Connect will verify the identity of the sellers and make sure they are compliant with local laws and it also pays those sellers.

Another unique feature is that Stripe allows for one-time payments, recurring payments at various intervals, and trial periods with recurring payments immediately after the trial period ends. Plus, coupons can be issued in a variety of methods.

Other products include the following:

Stripe Atlas
Stripe Radar
Stripe Terminal
Stripe Capital
Stripe Treasury

Developer Flexibility

Stripe releases hundreds of new features and improvements at every level of the each year so it can be continually improving the power and ease-of-use of its APIs. It operates on and optimizes at every level of the financial stack and has direct integrations with card networks and banks.

Stripe payment processor services make everything digital as flexible as possible. It offers client and server libraries in React, PHP, .NET, iOS, and other developer platforms as well as pre built integrations for ecommerce software like Shopify, WooCommerce, and NetSuite. Its back-end API supports Go, Java, Node.js, PHP, Python, and Ruby. Additionally, it has an SDK for .Net and other platforms that connect to its Rest API. And its checkout product allows for an embeddable payment form that can be integrated into the website without extensive technical implementations.

Stripe integration for mobile payments include Lyft, Postmates, Order Ahead, Instacart, and thousands of other types of mobile applications using its native iOS and Android libraries so you can charge on the go. You can even collect cards upfront and bill your customers later.

Transparency

Stripe doesn't appear to use any deceptive marketing practices and it doesn't use independent resellers to grow its business. This is a good thing because generally when a merchant services provider uses resellers it creates unnecessary complaints due to unscrupulous resellers who aren't necessarily advertising in the most transparent manner. Stripe does have some freebies which include:

No monthly fees, hidden fees, setup fees, or card storage fees
No refund costs
No charges for failed transactions or updating cards
No charge for recurring payments
No early termination fees

Stripe does not charge monthly fees for monthly minimums like other merchant services providers and your earnings are transferred to your bank account on a 2-day rolling basis. It accepts major international debit cards or credit cards, such as: Visa, MasterCard, American Express, Discover, Diners Club, and JCB, and it accepts payments in 100+ different currencies for the same fee (conversion incurs and additional 2% on top of the market exchange rates).

Managed accounts are just 0.5% of funds paid out and that includes international accounts, ID verification, and 1099-Ks. Bitcoin is another option at just 0.5% per successful Bitcoin transaction. It also supports Alipay, which might be of interest to so. Stripe doesn't offer phone support; however, it does offer email-based customer support along with Facebook and Twitter and it has an extensive knowledge base as well.

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The Bad

Additional Payment Fees
Negative Reviews

Additional Payment Fees

While Stripe does not charge a setup fee, monthly fee, or hidden fees, there is a list of processing fees associated with Stripe Payment besides the integrated per successful charge rate. There are Stripe fees for the following services:

Domestic bank transfers
Additional payment methods
3D secure authentication (included with default plan, a charge for custom packages)
Card account updater (included with default plan, a charge for custom packages)
Adaptive acceptance
Instant payouts

Also, be aware that some pricing information is only available through the sales team, including volume discounts, country-specific rates, multi-product discounts, and interchange pricing. So if you’re designing a custom package for your business, be prepared to share your needs with Stripe and they can get you a quote.

Negative Reviews

As of the most recent company update, Stripe reviews are overwhelmingly negative. Some common complaints include the following:

Unresponsive customer service
Lost access to payments due
Sudden account closure
Client deemed fraudulent or too high-risk for services

Many complaints are due to Stripe’s lack of cash reserve explanations and its undisclosed account cancellation policies. Additionally, there are complaints of sudden payment reversals without notice or explanation, which is common with instant-access payment providers due to their fraud prevention measures. Therefore, you will need to be particularly cautious if your business is considered to be in a high-risk category.

Complaints consisting of Stripe support difficulties and an unresponsive customer service staff are especially apparent in dealing with resolving difficult issues such as funds withholding and sudden account cancellations.

Additionally, Stripe has several complaints regarding chargeback issues; however, chargebacks are not Stripe's fault. That being said, Stripe is responsible for returning the customer's money and therefore they must charge your account to get the money until the issue can be investigated. Stripe does charge a $15 chargeback fee, but that fee will be refunded if Stripe resolves the issue in your favor.

All of this considered, it’s worth noting that the company has responded to several of these complaints in an attempt to resolve each customer’s concern, which is a sign of company accountability in the face of unhappy customers.

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The Bottom Line

Stripe’s product and rates are in line with similar payment processors in the industry and Stripe's API integrations included are impressive. Rates and fees are transparent for the integrated plan and there are volume discounts and multi-product discounts for customized payment plans.

However, the patterns of negative feedback from clients within the Stripe reviews below should give prospective customers reason to consider alternate an alternate payment solution. Before signing an agreement with Stripe or any other provider, make sure you read over the contract thoroughly.

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User Reviews

Star Rating

1.1

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74 Reviews

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Michael Ryder

As a payment platform Stripe performs well. Its charging structure suits us and we have encountered no particular problems with the basic service. Customer service has been a different matter, however. When payments were recently interrupted between Stripe and our bank, Stripe claimed that this was a result of the bank's action, which the bank denied. Stripe then reinstated the payments authorisation without any further specific authority or action from us or our bank. Stripe customer service have been unable to explain what happened, referring me to a Google search! As this issue potentially involves defects in Stripe's authorisation process I will be pursuing it further. But at the very least it demonstrates a worrying lack of knowledge from their Customer Service.

6 years ago

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Chase H Provo, UT

I managed company financials for a time, and we used Stripe. I would highly recommend it. Stripe is very popular and has an awesome interface. It is very easy to export data on transactions and filter results. You can also see trends and refund customer payments. Overall, a great tool for a business owner looking to get the job done and have capabilities to analyze data.

7 years ago

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Michael Crompton

We have been with Stripe for two years now and found them excellent. No issues and always available to answer queries. We are an online multi - currency recurring payment merchant which can lead to complications, but they have handled everything superbly.

6 years ago

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Patrice CH Hunenberg, ZG

HORRIBLE !! I have a business of selling mystery boxes (gift boxes that we send to our customers). I've been working with Stripe for 8 months, and for 2 months it's been HELL. It’s blockage after blockage… Checking stock, checking supplier invoices, checking shipments, checking website ownership, then re-checking stock ☹… and we start the loop again! Each time blockages that last 10 days. As if : 1/ It took 10 days to validate a photo of the stock or delivery tracking… 2/ Couldn't they ask for these things at the same time rather than blocking business and payouts every 15 days and putting crazy stress? 3/What is the logic of asking for exactly the same thing every 4 weeks? So already be warned, as soon as your business starts to work, STRIPE will make you drool… with completely stupid requests, made by robots, an equally lame help desk that copies and pastes meaningless answers, no logic. It's to cry... But that was the appetizer. Today the DISASTER. I receive an email, with a title: Closing your Stripe account, with a delusional text: "Our systems have recently identified payments that do not appear to have been authorized by the customer. In other words, the cardholder or bank account has not consented to these payments, so unfortunately we will no longer be able to accept payments..." They tell us that the account is therefore blocked, that is to say that they block all payments, but also all our customers' subscriptions, and all payouts! In short, this is the end. And no notice, no real argument. All because it “seems”… And icing on the cake: they decide unilaterally to refund all our customers!!! By what right, which customers, why??? We paid (expensive) for our campaigns to have these customers, we delivered the products to them, … and Stripe will use our money to do anything: reimburse customers who have been delivered and who are happy … Even by looking carefully it's downright stupid! Well done Stripe! In short, summary of the collaboration with Stripe: We have a business that is dead. We trash 100K EUR of customer recruitment campaign, technical integration, we lay off 3 people, and so on...! It's a lot of money invested to finally discover that STRIPE only works with very imperfect algorithms, full of bugs and that these robots will always find you something to block you and ultimately kill your Business. You will pay the piper. They will take their com well and you won't even have the right to talk to someone for that price. Because, just for fun, read the logic and the pettiness carefully: when they block you or suspend your account… They deactivate at the same time (and very discreetly) the support functions by Chat or telephone! While this is precisely where we absolutely need to talk to someone rather than a robot running in a loop!!! I share this experience with a little detail because I realized that many entrepreneurs have experienced the same thing with STRIPE. Going to the UK and USA forums on Stripe is crazy. This box treats its customers like sh*t. And I will post this opinion also on all Internet entrepreneur forums, because it is scandalous and it must be known! AVOID ABSOLUTELY PS: I have all the emails and screenshots for those who want to know more and avoid being fooled like us… account: acct_1JNe0SHVFKmJTOPB

3 years ago

Reply from Stripe

Hi Patrice—we understand that this may not be the resolution you had hoped for, and we assure you that all account reviews are conducted thoroughly. Unfortunately, we cannot provide more details into account closure decisions. There are several reasons why an account may become unsupportable on Stripe, and we are sorry that we cannot provide further help.

Jul. 9th, 2022

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Tsarly Whittier, CA

Horrible company…Credit card processing company Stripe wasted over 11 hours of my time and refused to give me $240.57 USD only and specifically because of an internal issue between Stripe and the credit card holder’s bank. Stripe apologized 100 times and acknowledged the problem with purely an internal one between them and the bank…nothing to do with me or the person who paid by credit card. Nonetheless, Stripe would not give me the money despite an email from Stripe saying I would receive the money within so many days. So basically, there was an internal issue and rather than give me the money as they promised via email, instead they gave me the run-around for weeks saying they would try to resolve the internal issue and get back to me. Don’t bother with Stripe. Horrible…

3 years ago

Reply from Stripe

Hey there—we're sorry to hear about your experience with our services. Feel free to reach out to us at heretohelp@stripe.com and we'd be happy to take a closer look into this for you.

Dec. 14th, 2021

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Colin Yu Sacramento, CA

It is good company and has good product, but the nightmare is starting from support. After a few week, there is email from stripe to ask verification, but in my junk folder. When we saw it, it is too late. Stripe suspended our account. Even later on we finished the verification and try to reach to strip.com to reopen the account, then we found out that there is no phone support or online chat method what we can use, even they wrote on their website saying they do have these support, but not available this moment (never see it is available). Only way is by sending email and they said the feedback will be 24 hours. Now it had been week, and I sent 5 emails. Just like the email will travel a few years before it can reach to the support mailbox. Our business had been impacted for a week. You know what, now it works because I switched to squareup. The only issue is we CAN NOT get our $$$ back in strip account. They didn't return the $$$ belongs to us. BAD company and BAD support. Never touch it, otherwise you will be in the same nightmare like me. Working a company in the cloud is a nightmare early or late since you don't know where they are. Bad experience for me life and good experience for the future.

4 years ago

Reply from Stripe

Hey there Colin—we're sorry to hear about your negative experience with our support. We strive to make every interaction easy and seamless for our customers, so feel free to reach out to us at heretohelp@stripe.com and we'll take a closer look.

Dec. 15th, 2021

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Bjarki Gunnarsson Strong, ME

I used stripe for my online woocommerce store. Everything was okay for the first few months. But after receiving a fraudulent transaction in our store, it quickly became apparent that stripe does NOTHING TO PROTECT THEIR CUSTOMERS! They simply took money out of my account, and charged me a $15 service fee, despite that I submitted all sorts of evidence proving that I was 100% correct. I emailed, called, and did everything possible, and stripe simply told me this situation was out of their control. I can't risk doing online business with a payment processor that won't fight for me in a dispute. They just rolled over and said its not their problem. DO NOT USE STRIPE AS YOUR PAYMENT PROCESSOR! THEY WILL NOT BACK YOU UP IN A DISPUTE!!!

4 years ago

Reply from Stripe

We're so sorry to hear that you've had to deal with a dispute! If you reach out via support.stripe. com/contact, we can help with next steps.

May. 6th, 2021

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Rose Oliveira Imlay City, MI

If you are not white, Women and Immigrant, Stripe is not for you. But for White Male Owned American Business will probably work and maybe they will even reply to your emails. They don't investigate the facts and if you are having charges of $5 it is okay for almost 2 years, but as a minority don't try grow your business, or you will get suspended and the funds, will stay on Limbo without any additional information despite a debit on my account of $103 without explanation. My daily emails for the support (yes, email because Stripe advertise that has support by phone and chat but this is still not a reality) still get unanswered. Well done Stripe in ignoring my emails and my case, well done in helping minorities strive.

4 years ago

Reply from Stripe

Mind reaching out via heretohelp@stripe.com so that we can take a look?

May. 6th, 2021

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Saad H. Cairo, C

Hello, I had a very bad experience with Stripe.com Payment Processor for my ecommerce business and would like to share it. I started using Stripe as a payment processor for my ecommerce website On July 2020, and I made about $20K through their payment processor. I have been providing them with all required tracking numbers and was handling customer service very well and all of a sudden they decided to deactivate my account and put a hold on %100 of my money for 4 months. So, I waited 4 months to get my money back which was supposed to be at December 2nd. 2020. Since then, they've been postponing withdrawl EVERYDAY and I have been contacting them several times over email and they always get back with the automated replies!! I changed my payment from automatic to manual, and whenever I click "Pay out to bank" they show a warning sign "Can not create payouts" and I have to contact support!!! I will keep emailing them till I get my money back. But, hope you guys stay away from them. I don't recommend Stripe at all. Thanks. Kind regards

4 years ago

Reply from Stripe

Mind sharing more details via heretohelp@stripe.com?

Mar. 10th, 2021

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Dr. Nalani Valentine Kissimmee, FL

I used Stripe for a webinar with GoToWebinar.com. Customers were registering without any issues until abruptly, registration closed. We received an additional request for verification, which was weird to have occurred weeks after the fact. We were then informed that Stripe did not like our website, and decided we were at high risk for disputes; nothing can be further from the truth. Stripe froze our account without giving us access to $10, 000 in payments due to us. Whenever I requested an explanation, I got none. Now my account says "Your account isn’t eligible Unfortunately, your business isn’t eligible to use Stripe because it doesn't meet our Terms of Service. If you think this may be a mistake, please contact us.", which is almost a joke, because the system doesn't allow me to contact anyone, except for ineffective emails. It's been 5 months, and I have yet to receive a call or email with a solution. There is no 0 star rating, so I'm compelled to leave 1 star, which they do not deserve.

4 years ago

Reply from Stripe

Mind sending over more details via heretohelp@stripe.com?

Mar. 10th, 2021

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TULAY ORDU YILDIRIM Ixelles-Elsene, BRU

Do not never trust this company. Stripe is a payment provider that never protects you. Sales were made from our online shop with Calinti credit card. He realized that this card was stolen 1 day later. That's why he made me lose money. It never solved my problem. He also punished me and blocked all collections in my account. He treated me like a Cheater . Actually I got cheated because it didn't activate Stripe 3d and did not do enough Fraud analysis. He just sent me an e-mail stating that he cannot work with me because I am in a high-risk industry. LIKE A JOKE. He has his own security weaknesses . He cannot protect his Vendors because he cannot trust himself about security. They're not fair at all. Do not never choice this company for payment providers.

4 years ago

Reply from Stripe

We're sorry to hear that you've had to deal with a dispute! We can help with this if you reach out via support@stripe.com.

Mar. 10th, 2021

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Smacinnis Trenton, NJ

They have been holding $3100 of mine for over 90 days. I got stranded In Asia while on holiday, and had charged twice with their system. Now that I am home, I'm nearly broke and trying to get my business back on it's feet. I'm thinking on legal action to get my money, or have my customer do a charge back, and then use a different card processor to get the payment. I'm out of money and stripe might be single handed responsible for destroying my New small business. I wish I had searched for reviews before I had signed up. STAY AWAY, I can't believe that they stay in business, when they seem to have no good reviews! Steven MacInnis North Shore Scientific LLC 857-928-6759

4 years ago

Reply from Stripe

Looks like you were able to resolve this with our support team but please do let us know if anything else comes up!

Aug. 21st, 2020

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Denise Grandison Marietta, GA

I only chose the the one star because there isn't a negative star option. Only use this service if you have no other option and even then use cash app or zell walmart to walmart anything but this horrible company. The people who runs this company are soulless and unconscionable. I signed up they accepted over 4000 then told me I was denied then refunded customers the money then charged me fees and overdraft my accounts. Only robots answer your email and tone deaf individuals who cares very little about the actual customer. The only care about money and will go into your account . I do business online and in person and I cannot emphasize enough. Do not use this company they are horrible with customer service, a conscience and overall human decency . DO NOT USE THIS COMPANY

5 years ago

Reply from Stripe

Mind reaching out via heretohelp@stripe.com and we can take a look at your account with you?

May. 13th, 2020

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Hannah Atlanta, GA

I was recently told I needed to update my bank account information on Stripe, because my previous account had been closed due to fraud and they did not have an up-to-date payment method for me. When my account failed to let me update this payment, I reached out to customer service at Stripe, where the worst customer service experience of my life began. I worked with three men named Duncan, Chris and Gary, NONE of which were helpful whatsoever. The first I spoke to, Duncan, told me that I needed to provide additional verification to ensure that I was the owner of the account as I said I was. Happy to do so, I provided several documents showing recent Stripe transactions to my account, multiple forms of photo I.D. He told me this wasn’t enough and that we would need to do a phone verification. They demanded bank statements for an account that, as I mentioned, was closed to due to fraud and I had no way of accessing. This was after I had provided an upwards of ten documents (total of 13) that clearly verified I was who I said I was and I was also the owner of this account/domain. They continued to ask for personal information, including bank account information I really wasn’t comfortable providing over email. The amount of documents I provided them already would’ve made it very easy for someone to steal my identity or information, had it fallen into the wrong hands. Duncan passed me onto Gary to help, who sent me a generic response that made it clear to me he did not even read the prior emails to familiarize himself with the issue at hand. When I responded to this generic email to clarify why this information wasn’t helpful to me and that I couldn’t access bank statements from a closed account, he never even responded. I sent him four different emails over a full week trying to get in touch and get his help, and he never ever contact me back. Nobody ever reached back out to me regarding this issue whatsoever, and there was no phone number listed on the website I could even call. I ended up resolving the matter by myself, without help from anyone at Stripe. I am absolutely appalled by this terrible customer experience. If I could rate it negative stars, I would.

5 years ago

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Ghassan El.Hakim Beirut, BA

I set up Stripe as a payments solution for my online store and my brother and I made few transactions from our own cards to make sure that the cycle is smooth. After receiving few payments from customers we noticed that Stripe made auto refund for 9 transactions without prior notice to customers they already received their orders including including 3 payments I personally made 1 month ago. and i contacted stripe support and provided them with the conversation held between me and the customers and the evidence that they received their order. We contacted the support their feedback was those "charges were processed without consent of the cardholder". i asked the "Whitney" (Worst Operator) Can you verify how Stripe made refund to "charges that were processed without consent of the cardholder" and those charges was made by me for testing purpose and i did approve the transaction? And all i get a robot answer as usual: "Stripe may need to reverse charges that were processed without consent of the cardholder". HOW IS THAT LOGIC!!! I Made those payments for testing purpose and my name/email/phone number are available, and when i contacted my bank their feedback was those transaction were authorized by you!!! In addition, they still owe me funds that they refuse to transfer to my bank account, and every time i contact the Support they reply with 1 automated answer: "Stripe's final response is firm here". WORST CHOICE, STAY AWAY FROM STRIPE, don't get in the trap as i did.

5 years ago

Reply from Stripe

Stripe has rereviewed your account as a result of both your complaint and this review and, as previously stated, our response must remain firm here. We are unable to reopen your account.

Feb. 11th, 2020

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Matiss Eglitis Riga, RIX

Terrible experience with custuomer service. Opened account with them for interenet shop. First 200USD came in and stripe required proof of adress. Specificly for that statement from bank was asked. It contained everything they need Name, Adress, Reg number, Recent date, Readable, correct file format pdf. It was declined 3 times. We called 3 times to support. Support is outsourced somewhere in Bangladesh probably. They couldn't answer anything about documents, and address confirmation answer was forwarded to someone in Stripe. They answer with copy paste from webpage whats required and not refering in any specific way to the document provide. 3 times several days. We just can not do business with such a company. Sorry

5 years ago

Reply from Stripe

We're so sorry to hear about this experience! If this has not yet been resolved for you, please reach out via and we can take a look.

Feb. 11th, 2020

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D Lawrence Barksdale Davenport, IA

stripe has got to be one of the most dishonest, unethical, sleazy credit card processors out there. They advertise a "2-day" remittance into your bank account, but regularly break that for no reason. Example: I deposited a sum on Saturday, and the funds were collected from my client on SATURDAY. Not Monday. On Tuesday, when the funds were supposed to be deposited into my account, their site said "expected today." A customer service rep told me that the funds were still sitting in Stripe's account Tuesday, and had not been deposited into my account, even though the dashboard said "expected today." No, those funds won't be paid until Wed... 5 days after they collected the funds from my client. Don't trust this company. They'll screw you over in a heartbeat just to get an extra couple of days of float.

5 years ago

Reply from Stripe

So sorry for any confusion here but funds are paid out to you on a two business day schedule. As weekends are not business days, they would not be included in that two business day schedule! Hope that helps but if you'd like more info, we suggest taking a look here:

Nov. 26th, 2019

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Westcoastvisualfx Henderson, NV

I opened my account to charge a card, they took 100 dollars from a 2500 payment. That includes a 25 dollar registration fee? I understood that first charge, still a lot though. I finally received the money 10 days later. Charge the same client 2500 and they took another 100 including the registration fee again. Said it would be on hold for another 10 days. WTH. I gave a refund to my client after speaking with chat. During the conversation they told me because my account is not a US account. I asked what they meant because I am in the US, my client is in the US. They could not explain it. I am now being charged the same fee 97.80 even though I refunded it. They are steeling money from me. Wow! I beg anyone who reads this never to use stripe, ever.

5 years ago

Reply from Stripe

Apologies for any confusion—our pricing is outlined in full here:

While we don't charge a separate fee for refunds, we don't return the fee associated with refunds. Hope that helps!

Nov. 26th, 2019

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Aaron Los Angeles, CA

What stripe put us through and how we lost because of their actions. I informed the customer that our payment processor quit and refused to finish the job that they originally accepted and that we need our product back. So even if we get it back it is now no longer new and we woukd be lucky to ever get a sale on it again. So thanks for taking away the little income we have had and putting us upside down now. I know you guys dont care that you are screwing over small businesses. To lead people on with reporting no issues and informing them everything is fine and wasting their time and money and effort only to be blindsided when it times come for stripe to payout is terrible. Not every company has billions like stripe and your current policies and way you operate is putting the businesses you service at a lot of risk. If you would of denied us to begin with or raised cause for concern throughout any of this process it could of saved us from ending up taking a huge loss simply because we chose stripe over other companies. I do not wish bad on your company but i do pray that you change how you give your customers information and possible issues. Deciding on stripe was our worst decision we have made and thanks for leading us to believe one thing and then slamming it shut. This message probably wont even be read based on the response and answers i have gotten back in regards to this issue

5 years ago

Reply from Stripe

Apologies for the trouble here—if you send us more info at , we can take a look!

Nov. 27th, 2019

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Annika Chesterton, IN

Charged us $374 in fees for a refunded purchase, human error caused one too many zeros when putting a card through. We refunded it to the customer immediately but we were still charged an insane fee for money we didn't even make. Several phone calls and emails later and we just keep getting the same 2 lame (and conflicting) answers. "They changed the policy a years ago, if we had been there longer we wouldn't be charged the fee". And "there's no way to avoid this fee because it cost them so much to process the charge". If you are human and may ever possibly type something incorrectly, AVOID THIS COMPANY! Use SQUARE instead. Same price, much better customer service and no fee on refunded charges.

5 years ago

Reply from Stripe

We're sorry for any confusion but we do not return fees associated with refunds. This is outlined on both our pricing page and our documentation:

Aug. 14th, 2019

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Bronwyn

We are a small business. A payment was made to our bank account via Stripe which turned out to be fraudulent. We tried to contact payer with no result and then contacted Stripe to ask how to return the payment. We were not assisted by them. Finally we received an email stating the payment was deemed fraudulent and that it would be taken from our account. We were ok with this. BUT the amount taken was approx $30 more than deposited. When we queried with Stripe we were advised it was Stripe fees and govt charges which we were responsible for. After many emails with Stripe we are still out of pocket this amount even though we are an innocent party to this transaction. DO NOT DEAL WITH THIS COMPANY

5 years ago

Reply from Stripe

Hi Bronwyn—after emailing with you more, we returned the fee. You should have seen that fee credited to your bank account on July 23. If you didn't, can you please follow up with our last email and we can help?

Jul. 25th, 2019

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Peter Williams

50% reserve policy for new users + improper collection of identification I joined Stripe thinking that they'd offer a similar service to Paypal. Within one week of using Stripe , having transacted about $100 - they email me that they'll be "reserving" 50% of my funds for 3+ months. Secondly , after attempting to upload my driver's licence and passport - their system shows failed within 1 minute whenever trying to upload photo ID's. I'm currently reaching out to the NAB Bank of Australia in regards to their "50% reserve" policy for new accounts and the fact they are not properly collecting identifications for new users.

6 years ago

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Sam

Stripe is a total SCAM, and if you use Stripe and don't think they are just waiting until something needs real attention. Stripe will NOT support their merchants. There is no such thing as customer service, Stripe is not trustworthy or loyal to their merchants. They will unlawfully without your payments if you don't meet whatever guidelines they want for the day. They will then refuse to communicate with you and they will withhold your financial information hostage. Did I mention they will also seize your funds for a least 90 days without warning? they will do that as well. Before you choose Stripe or even stay with Strip, look at some other sites, they have screwed a lot of merchants, some putting them out of business. Stipe should be call STRIP or RIP because they will strip your bank account and rip you off! They SUCK! they charge your bank account without your permissions, BE AWARE OF THIS SCAM COMPANY they are not located in Australia, so you cant lodge any complaint against them.

6 years ago

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Vaughan

Stripe has been the worst payment handling system I have used. On my first transaction using their platform we had a client lodge a dispute, they subsequently cancelled it upon receiving the item. Stripe claimed that the client bank had ruled in the client's favour, although the dispute had been cancelled and the client hadn't been given the funds back. It 6 months and threats to get the $600 USD we were owed, in the end, I had to get the client to send me a copy of a letter from their bank confirming the dispute was cancelled. As far as I can tell this is a pretty regular ploy from this company, claiming disputes have been lodged, then keeping the money. I would steer well clear of them, I even stopped using Wix as this is their provider for credit card transactions.

6 years ago

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Darren Taylor Sherwood, AR

Stripe is a total SCAM, and if you use Stripe and don't think they are just waiting until something needs real attention. Stripe will NOT support their merchants. There is no such thing as customer service, and don't dare ask to speak to someone in person. Stripe is not trustworthy or loyal to their merchants. They will unlawfully without your payments if you don't meet whatever guidelines they want for the day. They will then refuse to communicate with you and they will withhold your financial information hostage. Did I mention they will also seize your funds for a least 90 days without warning? Oh ya, they will do that as well. Before you choose Stripe or even stay with Strip, look at some other sites, they have screwed a lot of merchants, some putting them out of business. Stipe should be call STRIP or RIP because they will strip your bank account and rip you off! They SUCK!

6 years ago

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Carlos Coral Gables, FL

DO NOT ENGAGE THIS COMPANY!! Stripe was solicited through WIX, granted we have multiple webpages and have been quite successful using Chase Paymentech, PayPal, and Square with minimal or no adverse events. Partners wanted to try out Stripe on a website relaunch. Within hours of launching, immediately received over 100 fraudulent attempts to purchase. 90% from the same address utilizing variances of different names, and they still approved numerous sales!! Within 1 week we shut down stripe and moved to Square, and have not had 1 single fraudulent attempt. Stripe then sends email stating that they are holding funds, and will release in 120 days. We let them know that they should return every single penny, as we did not have any funds, and were not going to accept any from their clearing house. Our letter to them Thank you for responding, but can not ascertain how your clearing house operates. I reached out 2 days ago!! I'm extremely disappointed and quite taken back by the fact that you do not have a contact phone number for your company. An oversight on our part, otherwise we would not have engaged. 1. All the charges on the Dashboard are fraudulent. Every single one. So there are no funds to hold, as your company is well aware of , there are no legitimate transactions. 2. Almost all the charges are from the same addresses previously rejected on 40+ other attempts. If your company can not ascertain the simplicity of an algorithm of multiple attempts from the same address, then you might need new programmers. 3. Those funds are in Stripes financial account, I can not return what is not in our possession. 4. We are not financially responsible for Stripe's incompetence. They want to charge a percentage of the sale amount to process the returns, saying the fraud falls upon our shoulders. Incredible, incompetence.

6 years ago

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Melinda Moore

I get paid for my Graphic Design services from a client through Stripe. It usually gets deposited straight into my checking account. I have not received my last 3 checks from Stripe, even though my client sent them. I also got a notice from Wells Fargo that Stripe is trying to take money OUT of my checking account. My account has clearly been hacked (either by Stripe or someone else) and I cannot login to get any of my account information or to see what is going on. I have emailed their Customer Service email at least 10 times, and the auto reply keeps saying to "login" for help. I CAN"T LOG IN!! ...and they have no customer service number. What legitimate business doesn't have a customer service number?? Help!!!

6 years ago

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Jake McCann Pataskala, OH

Our account is under baseless review. They are equating us with remote india-based technical scam companies like iYogi. No charge-backs and no complaints. They are threatening to shut us down in 5 days. We have hundreds of customer entries and cards on file. This will take a month for proper migration to another system. Stay away. Worst customer service experience ever. Dishonest. Unprofessional. We will likely sue for damages in this baseless expedition. They claim to have phone support---another lie. Even when you're logged in, you're stuck with a submission form and no one gets back with you in a timely manner. Waste. Go to spot on!

6 years ago

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Qian Wang

Like many others, I tried to use Stripe to process payments for my short term rental business. After one failed payment that was declined due to the customer having insufficient funds, instead of waiting for me to resolve it, Stripe decided to immediately lock out services on my account. I contacted Stripe support multiple times, explaining in detail what happened from my point of view, and each time they responded with a generic copy-and-paste that did not relate to any of my specifics, and insisted that my business was too "high risk" for them to provide services. I call shenanigans on that as I know for a fact numerous other short term rentals use Stripe and they've partnered with multiple channel managers. On my most recent communication with Stripe, I asked that even if they couldn't restore services to my account, at least GIVE ME AN EXPLANATION why they've locked me out. But no, their response to that was word for word the same generic tripe they used previously, and completely ignored my requests. They couldn't be bothered with my problem and decided it's easier to cut me off. Your mileage may vary, and you may never run into the problems I did, and if so that's great, but I would caution any new users that your experience with Stripe might come to a grinding halt at any moment with you none the wiser about what you did wrong.

6 years ago

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Trinity Indianapolis, IN

This has been the worst company experience that I have ever endured. This company is holding thousands of dollars for a consecutive amount of months. We have contacted stripe via email over 10 times, only receiving one semi helpful response, that still did not solve the issue of the funds that they are withholding from us. I was told I would get a helpful response within 24-48 hours. It has now been 120 hours and the funds are STILL ON HOLD. I have also called this company several times, receiving the same scripted response from their team. I asked to speak to manager and was given a horrible attitude and no help. They have now blocked their customer service reps from accessing our account, so they are unable to help us over the phone. DO NOT USE THE STRIPE PLATFORM!!! THEY WILL HOLD YOUR MONEY AND SEND YOU ON A GOOSE CHASE TO FURTHER HOLD YOUR FUNDS. If I could leave 0 stars, I would.

6 years ago

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Tracy Robbison Sarasota, FL

Our business was using PaySimple for our processing but moved our processing to Stripe because we built 10 membership websites and we integrated the payments with Stripe. There is no onboarding assistance and they have no problem withholding funds from your business bank account. We had clients making monthly payments and we had already been with Stripe for over 6 months when today I found out that for no reason we stopped receiving our payouts. I spent endless hours emailing and talking to support with no resolution. We sent in all our legal documents. We submitted EIN, websites, support information and snapshots of all the payments we had already processed. They were the same clients, same monthly subscription and all the documentation had been verified. Be very wary of using Stripe. If you are not a web developer or do not know code then definitely don't use Stripe. Make sure when you open your account that they have all the information. The dashboard is very confusing. The process is even worse. I have been in online business for over 12 years and processing payments online. Never has a company withheld my funds and worked so poorly at a resolution. The worst part is all of our business information in the dashboard is verified with a green check mark. I can't risk recommending Stripe to all our affiliates. So I won't be recommending them.

6 years ago

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Mitch Smith

Do not trust Stripe with your business. We chose Stripe because it was a popular choice among our competitors. With no prior warning, we received notice that our account will be closed permanently in 5 days due to operating in a "high risk" industry. This is despite the fact they advertise multiple companies on their website as their customers who operate in exactly the same space. The 5 days we have been given fall on a weekend, giving us only 3 business days to choose a new provider and integrate it within our system. This is a ludicrously short amount of time and simply isn't possible. Implementing Stripe into our system was expensive use of development time, which we trusted Stripe to maintain. We are now forced to repeat this process with another provider. We have been in contact with their support but have received no explanation. We have received nothing but canned replies. We offered to increase fraud detection checks on both our website and Stripe as well as a delayed payout or increased holdings on our account, but Stripe will not assist us. Our questions have been avoided and they have been unwilling to look into the case. We've been in business for over 5 years and have a very low chargeback rate. We provide server hosting, like thousands of other companies using Stripe, including customers they advertise on their own website (DigitalOcean & RackSpace). Using Stripe is a game of Russian roulette. If Stripe will do this to us, they can do it to you as well. It is not worth the risk of trusting Stripe with your business.

6 years ago

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Nest apartments

Very bad service, surface try to pretend help you. but did nothing. We accidentally click on the button without confirmation, and it was charged $6600, and it was mistake, and I did refund immediately, but they refused to refund any cent back to us. it was charged $192 for this wrong button click which was no confirm at all. Please use other company with the fees refunded service. they were not helpful from customer service. very disappointed at all. not recommended. it said no refund fees, but you will paid the service fees when it charge and they did not refund it back to you. That's why no refund fees.

6 years ago

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Karl Badalian Nixa, MO

The lack of customer support is appalling. On April 10th 2018 we found out that funds totaling over $70,000 from our online store had been going into someone else's bank account. This was due to a wrong bank account being inputted into the system either by our staff or theirs. My complaint is twofold. First is that this problem should have taken 2 or 3 business days to rectify. We are currently over 10 days into this process without any resolution. Secondly, most troubling, is the lack of communication from any one working on this problem on Stripe's end. As of today, April 20th, we still have no idea what stripe is doing to fix the problem. And request for phone calls from them have been largely ignored. We will be looking into other businesses to handle our money and recommend that you do the same.

7 years ago

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Kayla Rivers Las Vegas, NV

Don’t download this app their a SCAM !!!! So they emailed me saying they will shut down my account and give me 5 days to find a new account ... COOL! So the payments i received in those 5 days TOTALLY WENT BACK TO ALL MY CUSTOMERS AFTER IVE SHIPPED EVERYTHING OFF !!! So not only they had their items THEY HAD THEIR MONEY BACK AS WELL!!! And stripe didn’t say nothing about it No email reply nothing ! So i was supposed to receive $1,558 on June 28th now i would be receiving $120 dollars on June 28th literally ROBBED ME FROM MY MONEY i hate this app, hate the customer service, hate the support from stripe, HATE EVERYTHING !

7 years ago

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yan Houston, TX

Im a business owner from Texas, recently i discovered that unlike other processors stripe can do noting and will do noting if some bank or card provider is stealing money out of your stripe account, i had a guest who disputed his charge stating it a fraud charge, i presented all the evidence including ID card de tails reservation contract emails and what ever was on the list stripe recommended, after 2 months the guest card provider who reviewed it decided that its a fraud, now if it was i wouldn't bother writing this review wouldn't i, i just want to warn you that even if you have all the necessary evidence your money is not safe and stripe will do noting to help you.

7 years ago

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W H Noles

I have utilised 'STRIPE' due to the collection of credit card payments via 'WAVE' and it has been a debacle!!! For months now I have not been able to receive the thousands of dollars in credit card payment into my bank account! For the multiple emails sent between 'STRIPE', 'WAVE' and my bank the issue still has not been resolved! With no phone contact and the ability to talk to someone has been a bane; though for this company to hold onto my funds, earn interest and not make the payment has been exceedingly underhanded and purely unprofessional. There is no way in the world that I would recommend this organization to handle anyone's finances! Look else where and be careful!!!

8 years ago

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Michael Rademacher

I can fully agree "I really like the idea of your services, but thanks to you I'm going to get sued and bankrupt by my clients, because you guy are holding the funds that was transferred to my account" Anyone using Stripe should be fully aware before considering this kind of "Payment System" of one clause in their Terms and conditions which is the most important one and the only one which really count. "Stripe can hold funds for any reason" Anyone would agree that giving money to a stranger who does not give you a phone number or any physical address is just stupid, yet many business owners considering using stripe doing exactly that. And i do understand first hand why Stripe does not offer those details to their customers. A few reviews to consider before using stripe https://uk.trustpilot.com/review/stripe.com https://bestcompany.com/merchant-services/company/stripe/ https://www.sitejabber.com/reviews/www.stripe.com i could list more but who still use stripe now should not complain to getting in trouble.

8 years ago

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Luciano

Stay Way they are just like PayPal or Worst. You better stick to Australian Banks or a Australian Gateway Payment company based in Australia Stripe is a US company who has offices in Sydney they do have a ABN number in Australia and you can however file a case on the Financial Ombudsman Services against them just like you do against PayPal if they freeze your funds illegally. 4 Stars ???????? lol Can't really trust on a company who has absolutely no customer service at all not even a phone number. I can't believe how stupid I was when I decide to use this company on my website.They will freeze your funds just like PayPal for no concrete reason illegally and in a predatory way. Our company was just 3 months old and we were doing good sales as Parallel importers out no where and against their terms we were forced to provided authorization for selling the goods we are selling. Now I ask when do Stripe has any authority to ask us to do that ? There's nothing in their terms and I did check that because moving from PayPal this was my main issue. Perhaps they don't know the Australian Government policy was developed to allow parallel importation, so brands could not get away with huge price discrepancies between markets, and therefore consumers could enjoy prices comparable with overseas markets.Is completely unacceptable when they are not the trademark owner and when we have a clear disclaimer in place saying we are no authorize and we follow the ACCC guidelines of Parallel importation providing all warranty and support ourselves. We are in the process of closing our account and I am alerting anyone who uses this company to move way as quickly as possible.

8 years ago

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shambo

I have been using Stripe for my online Shopify site. Two weeks ago, Shopify stopped paying out the money my customers were giving them. They gave no notice – and no explanation. Two weeks of constant online chats and emails provided no answers. Shopify said it was Stripes fault. Stripe said it was Shopify. After initiating legal action to get back the $52000 from Shopify, they suddenly 'found' the 52K. Apparently Stripe had frozen my account for 'review' without informing me and without admitting they had done so. We had done nothing wrong. This sort of action could break a small business (and nearly did.) Apparently this happens a lot.

8 years ago

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John

Worst company ever who doesn't even have their act straight. Don't even know how they can be in this business. No customer service at all. So I signed up for an account with them. Spent money having a gateway developed around stripe for my website. Was still in the testing phase with their sandbox and then tried it live with one test payment. It didn't go through. So it didn't work or so I thought. A few days later they closed my account saying I violated their TOS. I looked at their TOS and I didn't violate anything, so I contacted them. They were quite rude, but after a few emails after asking them to explain, it was discovered that they think I was doing a prohibited business. My business doesn't even do that and doesn't even use stripe. They apparently looked at another one of my website, and saw something that was on there and indiscriminately closed the account without looking further. The TOS says that we wouldn't USE Stripe to accept payments for any prohibited business. First, that site didn't USE stripe at all which they didn't check. Second, that site doesn't even Sell the item, it was an affiliate link to the seller, who doesn't even use Stripe. Because of that, they closed the account, and the other site I have using stripe can't use it anymore. I've wasted money all for nothing. I guess this can be a blessing in disguise as I don't have to lose much more when customers start buying things like others have. Because, if I have a balance and then they decide to close my account, I'd be in worse off shape. STAY CLEAR OF STRIPE. They will close your account for NO REASON and you don't have any recourse. You can't contact them and they won't care what you say at all. Save yourself the trouble and find another company to work with.

9 years ago

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Peggy Binzel Washington, DC

Absolutely no legitimate customer service. You work with the Merry-Go-Round of people. Never the same. No number to reach out to and no individual to help you with your case. Instead you get one person after the other none of them have read the prior information you presented. I have never seen a worst customer service company in my entire business life. And that is been 30 years

3 years ago

Reply from Stripe

Hi Peggy, we're very sorry to hear this. We would like to look into this for you. Please email us at heretohelp@stripe.com, and we will investigate further.

Jul. 9th, 2022

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conor corcoran Champigny-sur-Marne, 94

stripe blocked our funds. asked to talk to a human no customer service no available. no refunds no problems accounts blocked. this company should come with a health warning. 5 different customer service agents asking the same questions. all licences and registrations coreect for the territory we work in. very disappointed. very shady way to do business. pick another company start ups.

4 years ago

Reply from Stripe

Please reach out via heretohelp@stripe.com and we can take a look.

May. 6th, 2021

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Samuel Oberlin Grand Rapids, MI

Stripe shut down our account after 1 dispute in 2021. The first e-mail said we were being shut down for "a high dispute rate" which was well below 1%. Had about 150k in sales and $1,200 in disputes (1 customer who didn't read the cancellation policy). After I called them out on social media, they changed their response to a "potential for disputes in the future". So Minority Report for chargebacks apparently. They are holding 100% of the funds in the account for 90 days. This all happened "coincidentally" 1 week after Twitter closed our account with no explanation. AVOID AT ALL COSTS.

4 years ago

Reply from Stripe

We can dig into this with you if you reach out via heretohelp@stripe.com!

Mar. 10th, 2021

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Silas Compton Park Hills, MO

We have used stripe for our business for quite awhile now. We did not have any issues with them until they stopped the payouts on October 26, 2020. We have done jobs and are not getting paid. We have tried to sign-in to our account and I cant get pass the username and password. We are being hit hard right now because it is our only source of income, Christmas is almost here, and it is harder to provide food. I do not reccomand this company at the moment.

4 years ago

Reply from Stripe

We can help if you reach out via heretohelp@stripe.com!

Mar. 10th, 2021

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Leisa Wahlin Sydney, NSW

Can I give zero stars? Because I have been offered zero solutions to my ongoing problem that I have dealt with about 8 different people over the course of 3-4 weeks about, including "Hi my name is Adam and I'm a manager here at Stripe". What a useless POS company. Good when everything is working, absolutely useless when there's an issue (that's on THEIR end).

5 years ago

Reply from Stripe

It looks like we were able to sort this out with you via email earlier today but please let us know if anything else comes up!

Apr. 23rd, 2020

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Blake Aldridge Blacksburg, VA

I've spent 3 days talking with 6 different people at Stripe, Ship Early and my distributor trying to get funds released to my account. Nobody is competent at Stripe and able to resolve our issue. The app will give you an unidentified error and it's really, really unidentifiable. Even to Stripe. I would suggest businesses get with a more stable and reputable company to handle their money than these amateurs.

5 years ago

Reply from Stripe

If you're still running into problems, mind reaching out via heretohelp@stripe .com?

Apr. 23rd, 2020

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Dwelet Fas Wentzville, MO

The clan at Strip is all scammers. They are not a legitimate company and should be shut down. The closed our account and told us that they are holding funds for 90 days to cover for any potential disputes. Now that 90 days are over, they are trying to refund whatever they were withholding. I hope corona gets them and they drown in their own vomit

5 years ago

Reply from Stripe

Mind reaching out via heretohelp@stripe. com and we can take a look?

Mar. 19th, 2020

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Tom Miami, FL

Run for your life, like for real, do not trust that company even if they seam big and trustful. They are thieves and they will literally make you going out of business. They decided that I was a high risk customer for them (because of refunds done to my customers) So they just closed my account and kept all my money in it as sort of safety deposit for 5 months. And I am not talking about 200$ but 11k$ I suggest you use different other solutions for your online payment. again, you pay for what you got... Good luck

5 years ago

Reply from Stripe

Hi Tom—if you reach out via , we'd be happy to look into what's going on here!

Nov. 26th, 2019

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William J Rutledge New York, NY

Watch out! I signed on with Stripe so I could accept Euro payments for a conference we're producing in Brussels. After 2 months, without warning, they cancelled the service claiming that they had reviewed our business and decided it was too high risk. I've been accepting credit cards for six years without problem. Going back to Authorize.net for now.

5 years ago

Reply from Stripe

As of this time, your service is not cancelled. Please reference our email from August 20, 2019.

Aug. 21st, 2019