First Data
Is This Your Business?1.7
2.9
Overall Score
Author: Kaitlyn Short
First Data is considered a world leader in card processing services. They were incorporated in 1971 and currently support over six million merchants around the globe. First Data is also the largest services provider in the payments industry. They process more than one trillion transactions each year in all types of credit services, such as credit, debit and prepaid gift cards. That equates to about three out of every four credit card sales in the United States. In addition to card services, the First Data Independent Sales division provides business process consulting and solutions without regard to any particular vertical. And they have tailor made solutions to fit any of your specific business needs. The goal of First Data is to develop and implement solutions that make each transaction simpler, faster and more rewarding. Payment processing has become more universal. Each transaction, whether it's in-store, eCommerce or mobile, needs to deliver a seamless, integrated buying experience at any time of the day and on any device that is being used.
Top Ranked Companies
The Good
- Customer support
- Financial institutions
- Government services
Customer Support
They also offer easy to reach customer service support, a dedicated business consultant, a toll-free customer service line and live chat on their website.
Financial Institutions
First Data offers more personalized services to bank customers with easy to use banking solutions that are convenient, and due to their TransArmor Security Solutions, are more secure. The First Data offerings allow financial institutions to deliver faster, safer and easier electronic processing. They also offer account screening and collection services, card production solutions, consumer lending, credit processing and commercial payment solutions, as well as customer communication options, debit processing, ATM and STAR Network. Their system also includes information, analytics and reporting, marketing and prepaid options, merchant acquiring referral programs, mobile commerce solutions, online banking options, security and fraud protection and vision payment solutions. That is quite a lengthy list of features and benefits and is truly a one-stop shop, which is convenient for business owners who want to keep everything in one place.
Government Services
There is a huge demand for more convenient access to government services. First Data assists federal, state and local agencies in helping to provide the same level of service as private industry. First Data helps governments with planning, procuring and managing IT projects for each of their wide range of services using safe, secure and reliable solutions all while controlling costs.
The Bad
- Complete lack of info
No information
It's possible that First Data offers quality services and adequate pricing, but according to our research at BestCompany, we could find no information on their website regarding these criteria, so we can't adequately score them. First Data would do well to be more transparent in offering information to their potential customers. Many industry competitors are upfront regarding interest rates and monthly fees, which will give them an edge over First Data. In order to get pricing and service information, potential customers must personally contact First Data.The Bottom Line
First Data offers solutions for financial institutions and government entities, which is favorable. However, here at BestCompany, it's difficult for us to gauge what First Data succeeds and fails at because they offer little to no information on their website regarding our ranking criteria. We recommend looking into top industry competitors before considering First Data.
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Gabriela Velasco
7 years ago
