First Data

All of these other reviews are written by folks who are simply misinformed. First Data and Vantiv are competotors - they do not work together. Three day funding does not exist except for over weekends when the Fed is closed. Bank funding IS NOT governed by First Data - it is governed by the agreements they have with their bank alliances. I have been with First Data for 10 years and have always had 2 day funding. There is NO extra cost for faster funding to the client - that option is a myth. A for what is said by a rep and what is done - WATCH AND READ WHAT YOU SIGN. There is not a credit card processor out there that does NOT HAVE dishonest reps. Unfortunate, but it is reality. I have had 7 different processors over the last 30 years. Some reps were honest, others were not. Again, READ your application before you sign it. I learned that the hard way - you may have to also. First Data processes for the largest companies in the US - WalMart, Starbucks, McDionalds....they must be doing something right.

I own a small environmental company and decided to try the service so I could process credit cards on site for those customers who so desired. I got an limited offer for a low processing rate and only had to pay a S&H fee on getting the card reader for my android phone. The S&H fee was $19.95 which seemed very high for the small device but I agreed. Before I had a customer request to pay with a credit card weeks later, I got a collections letter stating I was on notice for non-payment of the S&H fee. I now owed $200! Called their customer service and found out the had my bank account number correct but the bank routing number wasn't even close. When they had tried to bill the $19.95, it didn't go through so they sent me to collections. It was way too much trouble to call me and ask what was going on. I got their issue straightened out and they managed to get paid the $19.95 directly from my account. Had to talk to an additional 3 people to get the collections letter rescinded over an issue they caused. I promptly cancelled the deal. First impressions are lasting and they made an extremely poor impression on me. I do not recommend!

This has to be THE WORST company out there. As far as I am concerned they are a Fraudulent enterprise. I, unfortunately believed the rep who, after examining 6 months of my current provider's statements, promised much reduced rates which would more than cover the $155.00/ 48 month non-cancellable lease. NEVER happened. I tried for over 1 year to get them to correct their billing and let me go, to no avail. Now I will have to pay an early termination fee (36 month on the processing in addition to the equipment lease!) I am so sick of these people. NEVER SIGN A LEASE FOR EQUIPMENT. I SHOULD HAVE STAYED WITH Chase Payment tech who has treated me fairly with no hidden fees. DO NOT DO BUSINESS WITH THIS COMPANY!!!

First Data have hidden end of year tax fees. When I choose this company I asked, Are there any other changes outside of my monthly fees and for each swipe? The representative said there were not. I received a letter about two weeks ago stating First Data charged my bank account 30.20. When I called for a break down on the fees no one could give me that information. I pay my state and all local taxes. I was told I will be charged a annual fee each year for taxes my state charges First Data not me and that those fees are transferred to my non profit organization. First Data is not the company for non-profits, small start up business or direct sales representatives. It cost 150.00 to transfer the equipment and I would remind responsible for the equipment if the business I transfer the services to default. I was totally misled by the representative. Our organization work with over 2000 startup businesses. First Data is another company we have red flagged for our program participants to stay clear from. I will keep the service for 36 months while we continue to use our former data processing company. In doing this we have to wipe each month 25.00 to not incur a 20.00 fee for not using the equipment. We realized that after being charged 25.00 twice. What new charges will be next First Data. Educate your representatives on sharing facts about what you offer instead of just closing the sale. You lost my business and my followers business as well. My next blog will be about choosing the best payment processing company. I trusted the representative because she was a referral from a business colleague who might I add is not satisfied with First Data service.

First Data promotes low costs in their sales pitch. one of their promises are that there is no fee for debit cards, but then charge you for them in non-qualified interchange fees. When my company was first contacted by a salesman for First Data I told him I had my own credit card machine, but he claimed they just give you one. Well they give you one alright and stick you with a four year lease (that can not be cancelled of course) at $82.95 a month. Not only that you get an annual fee of $197.00 but you also get an annual fee of $150 that you don't know of. There are more misc charges then regular charges. You don't even know what you are paying for. I worked it up and am paying more then 5% every month compared to their quoted price. This is the worst credit card company I have ever had to deal with.

NEVER, NEVER, NEVER sign a long term lease. I found a better deal, sent their machine back and they still charged me for 4 years. I tried to buy out of the contract only to be told full amount only. The real treat is each year they charge me a fee to help collect on the taxes of me possessing their leased equipment ( It has been back in their warehouse for 3 years). Terrible customer relations

In addition to other comments, they hang on to you money for three days unless of course you pay extra to get it in two days! They get debit card money almost immediately which most of my business is. Why do I have to wait three days? Rip off!

Fast processing, great rates, awesome customer service you can use your computer

This company works with Vantiv credit card processing. They will not let you out of a lease. They are not a good company to use. The fees and structure of the lease are very detrimental to business owners.

I would have left zero stars if possible. Absolutely no customer service. Have been trying to return a terminal for almost 3 weeks and no one will help.