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Leaders Merchant Services

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92 User Reviews

6.1

Overall Score

LAST UPDATED: February 5th, 2021

Leaders Merchant Services was founded in 2000 and is a registered ISO/MSP of Wells Fargo Bank N.A. in Walnut Creek, California. 

The merchant accounts company specializes in providing point-of-sale (POS) equipment and merchant account services such as debit and credit card payments and processing for businesses of all sizes, including retail establishments, home-based businesses, mail-order companies, and Internet accounts. 

Leaders Merchant Services processes traditional card-present (swiped) transactions as well as keyed (card not present) transactions. 

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The Good

  • Simple Application Process with No Start-Up Fees
  • Variety of POS Equipment Options
  • Several Accepted Transaction Types
  • Additional Services
  • Pricing

Simple Application Process with No Start-Up Fees

Leaders Merchant Services provides a simple online application process, making it quick and easy to sign up for a new merchant account. Additionally, the payment processing service does not charge any start-up fees to open an account, which helps customers to save money right off the bat. 

Variety of POS Equipment Options

Leaders Merchant Services offers a wide variety of credit and debit card processing equipment, including pin pad EMV-ready machines, mobile/wireless machines, virtual terminals through Authorize.net, shopping cart solutions, check readers, and check imagers. 

The payment processor also offers a full line of Clover point-of-sale equipment, including the Clover Station, the Clover Mini, the Clover Mobile, the Clover Flex, and the Clover Go. Clover's integrated suite of POS products replaces the cash register, payment terminal, receipt printer, and barcode scanner, making it simple to streamline the workload. 

Leaders Merchant Services handles all of its equipment sales and rentals in-house, so no matter how you want to accept credit and debit card payments (retail, restaurant, mail/telephone order, wireless, e-commerce, etc.), the company can customize a program to meet the needs of your business. 

Several Accepted Transaction Types

Through Leaders Merchant Services, businesses can accept several transaction types, including the following: 

  • EMV (Europay MasterCard and Visa) transactions — EMV is the new global standard for secure card payments; EMV Credit and Debit cards contain a computer chip that is used to authenticate an EMV card transaction.
  • NFC (Near Field Communications) transactions — With the proper equipment, businesses can accept payments from customers who use digital wallets such as Apple Pay, Samsung Pay, and Android Pay.
  • Visa, MasterCard, AMEX and Discover debit and credit card transactions — These transactions can be accepted in many forms, including in person (swiped, EMV, or NFC), through the Internet, and by phone.
  • Signature debit card and PIN-based card transactions — The most widely used forms of payment, these transactions have the lowest risk of chargeback and are particularly convenient for customers.

Additional Services

Leaders Merchant Services offers a robust selection of features that add value to its payment solution including the following: 

  • Merchant Cash Advance (MCA) — Through this program, customers who have been in business for as little as six months can receive funding fast. The funding amount is based on future sales and is repaid with a small percentage of credit card sales.
  • Business Loan — Customers can receive funding based on future sales. Loans provide the lowest possible rates and come with multiple term options.
  • Instant Accept — This feature gives merchants who use QuickBooks immediate access from anywhere with an Internet connection to complete customer and transaction information without actually having to launch the QuickBooks application.
  • Stamp Me Loyalty Card Application — This electronic loyalty card app rewards customers with loyalty solutions such as simple memberships, VIP discount clubs, and mobile stamp loyalty cards.
  • SimplyPaid — This option allows merchants to convert all of their employees to direct deposit-regardless of whether or not they have a bank account. In addition to saving time and money while eliminating administrative costs that come with paper checks, SimplyPaid also helps minimize exposure to paycheck fraud.
  • Open Dining Network — This feature engages customers and allows them to make orders via smartphone. It also allows merchants to collect email addresses through the built-in marketing system.
  • iAccess — This reporting tool allows merchants to view their account activity, including individual transactions, batch totals, recent monthly statements, and deposit history, around the clock. The first month is free.

Pricing

While the starting monthly fee and transaction fee are not displayed on the corporate website, Leaders Merchant Services demonstrates its confidence in its low rates by offering a $500 assurance program that caters to business owners who are already processing credit cards with another provider. 

Through this program, merchants simply send the company their two most recent credit card processing statements. Leaders Merchant Services will then analyze them and provide the merchants with a side-by-side comparison of what the merchants are currently paying vs. what they would be paying with Leaders, including rates and fees. 

If the company cannot show savings, it will pay the merchant $500. 

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The Bad

  • Early Cancellation Fee
  • Excluded Businesses

Early Cancellation Fee

Leaders Merchant Services offers a standard industry contract of three years for its payment processing services, but it automatically renews at its expiration unless the customer has provided proper notification of cancellation. 

Merchants who choose to terminate the contract early will be subject to a termination fee of $250 to $350, depending on how far into the contract they are. 

However, the company has stated that this fee can typically be negotiated before the contract is signed, so individuals who are concerned about early cancellation should contact the company for more information. 

Excluded Businesses

Leaders Merchant Services does not offer service for the following business types: 

  • Non-retail gun sales
  • Marijuana-related goods and services
  • Pornography-related goods and services
  • Travel
  • Third-party billing services
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The Bottom Line

Leaders Merchant Services has been around for over two decades and offers a wide range of processing services and POS equipment, a simple online application process, and some of the lowest rates in the credit card processing industry. 

Leaders Merchant Services is a great option for merchants who want to spend less time worrying about finding affordable, quality merchant account services and more time focusing on their business, regardless of if their business is small, high risk, or even requires an internet merchant account. 

Another good sign is the volume of positive Leaders Merchant Services reviews indicating a high-quality product and customer service. The company's customer service department is available in tandem with technical support 24/7. And many merchants will be approved for a merchant account the same day they apply. Leaders seems to be on the ball with its communication with clients. 

But as you should with any merchant service provider, be sure to rate shop and read the fine print before deciding on a company to work with. 

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Star Rating

3.7

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92 Reviews

Review Breakdown

5 grade

61%

4 grade

7%

3 grade

2%

2 grade

0%

1 grade

30%

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Verified Customer

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Jorge Duncan, NC

Best customer service ever great experience with the way the customer is being treated not only that very helpful with the clover system such as training and communication with I the user I wouldn't change it for the world I hope to continue to work with clover and the leaders they have in there office

3 years ago

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Colby Woods Agoura Hills, CA

Had such a great experience with Leaders Merchant Services that I've referred some of my friends. They all thanked me later after realizing how much money they would spend without sacrificing any of the services that their old providers offered.

3 years ago

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Martha San Jose, CA

, I would looks to say I loek the sevied here C , very nice servire since I want. To change new sericef they eillling to help me with out complaint me or get mad at me Good because they provide me whatever I want for my shop , and vary helpful , nice people as well

3 years ago

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Dulce T. Los Angeles, CA

I had a great experience with Leaders Merchant Services over the past few years. At first I wasn't sure how much money I'd save, but over time, it really adds up... Gotta love those low interest rates.

3 years ago

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Andre

Not sure which representative everyone else had on here, but I've never experienced such great customer service in my 55 years of living. My experience with Leaders Merchant Services happened a while ago, but I was so impressed, I had to share it and let people know that you can count on this company. A couple months ago, my entire business was going through a management transition, and I passed on my entire business to my son. He was ecstatic! Multiple changes were happening and one of them was our merchant processing company. I don't know why it took me this long to even consider changing merchant service providers! Constant cash register problems, recipes and ink problems, credit card transactions taking forever to process, HUGE ridiculous fees! It was horrible! So, my son partnered with Leaders Merchant Services and got the bakery a brand new system! The Clover Station! It does EVERYTHING! I'm so impressed and love its modernism (something I'm definitely getting used to). The system is just so simple and the sales representative at Leaders was such a charm! Her knowledge about the product was on point and her patients was even more impressionable. She walked me through the whole set-up process! Anyways, before I get too off topic, Leaders has been an amazing company to transition into. The team is amazing and bakery is running smoothly.

3 years ago

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Kiya Carpenter

Low rates, 24/7 customer service, no hidden fees or penalties. Overall, a great company to work with. I would totally recommend Leaders to other business owners.

3 years ago

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Georgia G. Castaic, CA

My first time working with credit card processing. I was impressed by how patient the customer service reps I spoke with were in helping me decide on which card reading system to select (I had many questions and went back and forth several times and they were still pleasant to work with). Also, my application was handled quickly and I had approval within 24 hours. I strongly recommend Leaders for new businesses like mine.

2 years ago

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Chelsey Vargas

I have been a customer for over a year and happily recommend Leaders to businesses looking for a merchant service partner. As someone completely new to this category, I value and appreciate the customer service department at Leaders Merchant Services. They were tremendously helpful in educating me on credit card processing and the few times that they didn’t have an answer to one of my questions, they circled back and made sure I was comfortable with the info. Who does that?!

2 years ago

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Akash Inglewood, CA

A few months ago I launched a business and needed to set up credit card processing. Asked around and someone mentioned Leaders Merchant Services. I checked out their site and just like it says, they approved my application in less than 24 hours. The customer support guys helped me pick a rate plan and a POS card reader, which arrived quickly. So far so good and much easier than I would have guessed. Very happy I went with Leaders!

2 years ago

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Braylee B Oxnard, CA

These guys definitely know what they are doing. Very competitive rates and quality products. I wasn’t able to find any rates that compared to Leaders in my search. They approved me same day and laid out the contract clearly by explaining exactly what I was getting with them. True business partners! I am happy with my decision to go with Leaders, as I have had some bad experiences with other merchant service providers.

2 years ago

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Mandy Hahn Sherman Oaks, CA

I’m so thankful for the great customer service offered by Leaders… I’m not sure I can say that about companies I’ve worked with in the past. The service reps were very helpful in walking me through the sign-up process and talking to me about the important info (fees, services offered, etc.). I’d highly recommend them to anyone who is looking to get quality products and service at a great price!

3 years ago

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Eden

Dear Leaders Merchant Services... THANK YOU SO MUCH for your help in working with my husband and me, to adjust those rates and getting us signed up to accept American Express cards. Please pass this on to your Support team, and that I would rate my experience with your company 10 out of 10 (even though it only allows you a 5 out of 5 on here) You guys were awesome!

3 years ago

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Ashley Pine

About a year ago, my credit card fee's where at an all-time high. I was stressed out constantly about payments and if my cash register was going to shut down in the middle of a transaction again. Came home from the shop one night, and did my nightly FB rant about work and its stresses and I fell upon a Leaders Merchant Services post. So, I read into the company and what they offered, called them the next day and the rest is history. Thanks Leaders. Proud client for over a year now!

4 years ago

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Theodore Dayton Gustine, CA

Leaders was the clear choice for my business when we decided to start accepting credit payments. Their flexible options made us confident that they could provide us with the best service. This, along with their 24 hour customer service line, seemed like a winning combination. My business and customers thank you!

2 years ago

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Terry Somis, CA

Have had a very good experience working with Leaders Merchant Services for our company’s credit card processing. The application process was simple and we received the approval very quickly ( the waiting can be nerve wracking). Leaders is great - very satisfied with their rates and their customer service.

2 years ago

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Paul T Ventura, CA

Had a terrible experience with the last two processing companies we used. Both were very dishonest and it was impossible to get a live person to call us back. Googled lowest rates and Leaders popped up - they’ve been much better to work with and we actually get to speak to real people when we call.

2 years ago

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Brad Basso Newbury Park, CA

We’ve been with Leaders Merchant Services for just over a year and happy to say working with them has been hassle free. Low rates, solid customer support and a good selection of plans/POS system options is what we were looking for and definitely what they’ve delivered. Thumbs up, Leaders.

2 years ago

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Nic F. Los Angeles, CA

My review: I checked out several merchant service companies when we were looking to switch ( had a lot if issues with our old provider) Landed on Leaders Merchant Services ( good rates, 24/7 support, pre-tested machines). They approved our application quickly and got us up and running much quicker han we expected. Very happy.

2 years ago

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Mark Granada Hills, CA

Leaders has always been there when I needed them. If you have any concerns or questions, they always follow up in a timely manner. It’s important to have great communication with your merchant service provider and Leaders does exactly that.

2 years ago

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Alisha B. Camarillo, CA

Leaders Merchant Services gave me an excellent rate for my credit card processing needs. They always answer my questions quickly and provide the information I need. Their professional team always works hard for my business and I am very thankful for them! Not to mention, everyone I have spoken with has been nothing but helpful and friendly!

2 years ago

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Sandra Ventura, CA

This merchant service provider is one of the better companies I have worked with over the years. They have shown complete professionalism every time I have spoken with them. Great customer service! For anyone who is on a search for a quality merchant service provider, I would recommend Leaders.

2 years ago

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Mike Oxnard, CA

Great company! Very low processing fees and sign up was super easy. Received my system quickly and I was able to get it set up over the phone with a customer service rep within an hour. I have been enjoying it as a new addition to my business so far! I even recommended it to a business partner for his small business!

3 years ago

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Becky Ventura, CA

Great product with good pricing. My credit card processor has been a great addition to my growing business the past two months! They have very low processing fees and I have not experienced any hidden charges. After reading mixed reviews, I can honestly say my experience with them has been nothing but great!

3 years ago

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Courtney Miller

Leaders Merchant Services has assisted me and my company so smoothly in the transition from my old merchant service provider to them. Since signing up with Leaders, we have enhanced our efficiency in being able to process all types of payments. Especially EMV! I highly recommend Leaders Merchant Services.

4 years ago

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Janet Miller Woodland Hills, CA

Leaders Merchant Services is an all-in-one credit card merchant provider. They offer flexible low rates for high-volume business, such as myself! ( I own and run a bakery here in SoCal) Not only does Leaders have low rates, but their application process was extremely easy and have 24/7 customer support!

4 years ago

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P woodridge

I am a small business owner, so when I get a charge back, I take it very seriously. Several weeks ago, I got a large charge back that threatened to put me out of business, but fortunately, Leaders Merchant Services was there to help me get through it. I was able to dispute the charge back and I eventually won, thanks to the kind folks at Leader Merchant Services.

4 years ago

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Daryl Wendell

I switched my credit card processing to them 7 months ago after they showed me what they would charge me vs what my old company was charging me. I'm saving about 20% each month and I haven't had any issues. I couldn't be any happier that I made the change.

4 years ago

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Rebecca Hurt

I opened my flower shop many years ago, but only started working with Leaders Merchant Services last year. Since then, managing my business has become a lot easier, especially the payment processing side of things. Overall, I've been satisfied with their products and services. Not a bad merchant services provider for a small business like mine.

4 years ago

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Cynthia Ronsani Andrews, NC

I am a business owner and reached out to Leaders so I can accept credit cards. The entire experience has not been a good one. I find they are very slow in communicating with me, and I am still not set up. If you decide to use them, be prepared to speak with many different people who will all tell you something different along the way. I DO NOT RECOMMEND THEM.

7 months ago

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Brian Newbury Park, CA'

Switching to Leaders Merchant Services is definitely a good investment. You'll save more money in the long-run.

3 years ago

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Cynthia Edmisten Westlake Village, CA

You can't go wrong with Leaders Merchant Services. Simple sign-up, quick response time, no hidden fees.

3 years ago

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Casey R. Carpinteria, CA

Leaders Merchant Services was recommended by a family member. We’ve been using them for almost a year. Our rates are still low and our customers appreciate the new card reader. Very happy with Leaders.

2 years ago

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V. Wade Santa Paula, CA

Merchant service companies get a bad rap but Leaders has been nothing but straight with us. My experience has been that they provide good customer service, reliable equipment and great rates. I am happy to recommend them!

2 years ago

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Caiden Oxnard, CA

Leaders provided me with great equipment for my retail business upon signing up! I have never used a merchant service before, being a cash-only food truck. So to have such an easy payment system is so beneficial!

2 years ago

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Joe Randel Ventura, CA

Finally a merchant service company that I can trust! Rates are fair and customer service is great! With Leaders, I have been able to boost business for my small coffee shop and provide a better experience for my customers!

2 years ago

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Nick Woodland Hills, CA

Most of our sales are online but we also process payments on the road as well. Leaders recommendations have worked out great. The rate was great, setup was smooth, and the customer service has been very quick.

3 years ago

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lynnLYNN

Great merchant services from standpoint of pricing and customer follow up. Laurie is always in touch to make sure that our needs are met and that we are satisfied with the service and pricing.

3 years ago

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Fred P Fieni Jr. Oxford, PA

I put 3 stars so people would read this . I don't normally write reviews so here goes.I was a customer for 4 months I was promised a rate as low as 1.85 % and the highest would be 6.25% . The truth was anything but that . In 4 months time they charged me 11% with fees I urge anybody thinking of signing up with them to save your money and move on . They clearly lied to me and mislead me. Good luck stay away from these crooks

3 years ago

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Rebecca Weiland

Equipment arrived at my store on time and in good condition. Of course I didn't expect anything less. Good people and good service…I was able to call in the middle of the night once and thankful that their service is 24/7.

4 years ago

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Charlie Samuels

Really good people. I had to cancel my contract and we worked out a good exit deal. They're not nearly as strict as others make them out to be. Their equipment served me and my staff well while it was in use.

4 years ago

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Karly Stoppel

EXCELLENT terminal…exactly what we were looking for with regards to apple pay. Customer service is slow to get on the phone sometimes, but I wont dock them because the service is worth the money.

4 years ago

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Nicholas Romano

My primary concern was security for transactions in my office. Found Leaders online and they told me that their machines work with EMV chips, which make them much safer. Up to this point I am extremely satisfied.

4 years ago

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Jamie Broad Agoura Hills, CA

They registered me really fast, like in the same day I called, pretty crazy but no issues at all so far except took me a while to get in contact with the person I needed…customers seem to like the mobile pay a lot. Good pricing.

4 years ago

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Virginia Granger Reading, PA

Excellent service, reasonable costs. Can't say the same of too many merchant service companies

3 years ago

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David Shamoun Brookyln, NY

They are very good. Our rates for monthly charges have dropped considerably since we switch from Flagship.

4 years ago

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Jason Jacobs West Palm Beach, FL

First off i spoke to a sales rep by the name of David G 6/12/2019 who fed me miss leading information, I have another merchant service so I knew what questions to ask for. I gave David my information asked him about PCI fees, Regulatory fees, monthly fee and Early termination Fee. on the phone David told me the only fee there would be is a monthly $5 fee to try and meet my other service provider and processing fee for each card thats it. I received and email saying my account was active 6/18/2019 I called them right away to ask how comes my account was active without me seeing the contract details, a paysafe rep sent me the contract to my surprise there were almost $100 a month worth of fees even if you make no transactions David G was dishonest with and held from me after I asked him what were the fees. I've been trying to close my account they started since 6/18/2019, less than 1 hour of them activating the account I've been trying to close it and they want to charge me $350 early termination a fee I was told wouldn't be charged by the sales rep David G. warning Very dishonest sales reps make sure all emails are in writing.

2 years ago

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Shelly Las Vegas, NV

Was given deceiving information about their fees. Was told there was only $9.95 fee a month which does not kick in for 90 days Just to find out I was charged $660!!!!!!!!! On the first two months, that’s without charging not one single transaction ( had a delay with my business website). When I called them it was impossible to get someone on the phone. Called so many times, it said no one is available to take your call, left my info, no one called back, when I finally got someone in the line he promised to refund $101 but never did. Instead, he charged me another $350 for early termination fee since I requested to close the account. Took forever to get someone on the line again and asked about the $350 , was told “it is on the contract”. Of course I did not read the million pages on the contract , I trusted the sales representative that what she said was true. I’m still waiting to speak to a supervisor (for 3weeks now). Was told he’d call back within 24-48 hours. Stay away from this company please!!! They found a way to rob us without guns and without going to jail for robbing us just cause “we signed a document” we didn’t read. This company is 100% misleading and 100% fraud.

2 years ago

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Harry Ventura, CA

I saw Leaders in an online advertisement and I decided to give them a shot. I am happy with my decision! Rates are very competitive! Perfect for my local business.

2 years ago

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Joy Glen Burnie, MD

The original sales person made the entire transaction of switching between companies sound as easy as can be. Lie!! They said my current processing software could be used LIE! Could not get anyone who knew what they were doing after the first initial phone call. For a week I tried to setup their processing software and nobody knew what I was talking about. Cancelled after a week. My account was charged a 350.00 early termination fee. In the original conversation with Kenny he said "you can cancel anytime" never mentioned the fee to me EVER. Needless to say from October to March I called numerous times and finally received back my 350.00. Horrible company!! Horrible customer Service!! It's all a big LIE!!

3 years ago

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Tom Los Alamitos, CA

I would give them a zero if that were an option. This company's sales person is possibly the most dishonest individual I have ever spoken to in retaining services of any kind. Their salesperson told me over the telephone how their fees are low by industry standards, and that they have no long-term contract, so I could leave at any time without charge. After the sales pitch, they send you a very short agreement over the Internet for your online signature. In the small print, they reference a "Guide" that you will be receiving once you've signed up. AFTER you have engaged them, you receive a 64 page "Guide" chock full of fees which were never discussed by their salesperson, including a $350 fee if you discontinue their services. So far, their "low" fees have averaged approximately 6% of my total receipts. I wouldn't wish this company on anyone.

3 years ago

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