Name: Leaders Merchant Services
Rating: 3.7

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Matt Curan Paducah, KY

Matt was very helpful and such a joy to do business with. He went out of his way to help me and teach me how to use this new machine and went above and beyond for us. he is Excellent!!!

7 years ago

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Amber Kentley

Have had no real issues with their customer service except some wait times! Very easy to get the most recent line of POS systems with their help, although I do wish their contracts were explained a bit more clearly.

8 years ago

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Verified Customer

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vr galaxy Baton Rouge, Louisiana

great customer service, always very helpful, appreciate it a lot

7 years ago

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Cynthia Ronsani Andrews, NC

I am a business owner and reached out to Leaders so I can accept credit cards. The entire experience has not been a good one. I find they are very slow in communicating with me, and I am still not set up. If you decide to use them, be prepared to speak with many different people who will all tell you something different along the way. I DO NOT RECOMMEND THEM.

4 years ago

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Mike Cruz Middletown, DE

SCAM/STAY AWAY from this company they are crooks!! They have taken over $800 out of my account in 3 months for fees they Never explained to me! Customer service is the worst it’s outsourced to Jamaica which is hard to understand them on the phone after they leave you on hold for 55 mins!! When they finally pick up they tell you they will look into your complaints and call you back in 24hrs but they never do! I’m sure the lawsuits are coming.. Worst company ever

5 years ago

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Unhappy customer Rogersville, MO

Worthless scammers... They said will be good for small business they lie... Horrid customer service and hours for wait times... No managers... Fees for whatever they feel at the time in the end my business went negative using this service... Well over $1000 in fees in less than 3 months..."maybe you will learn next time" " take this as a learning experience" is how they reply

5 years ago

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Ryan

I was told over the phone by the sales representative when I signed up that there would no contract for my account. After seeing the high charges for my monthly statements I wanted to cancel and go with someone else. They told me they did not say there was no contract, and charged me 350.00 for early termination fee. Very dishonest, I had a hard time getting anyone to get back in touch with me about this issue. Of course, it goes into the next month and I get charged another monthly fee. I paid all the fees just to get them out of my life.

6 years ago

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John Finley Kaysville, UT

This is the worst company I have ever had the displeasure of dealing with. Starting with the nagging salespeople, I eventually signed up for a plan. Little did I know they had roped me into a 3 year contract, Large Early Termination Fees, Phones that go straight to voicemail, un-returned calls. If I could go back in history, the first time I was contacted by a leaders merchant services sales rep, I would have immediately disconnected the call.

6 years ago

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Angela Powell Taylors, SC

This is the biggest scam I've ever seen. All the information told to me when I signed up was a lie. The % of each sale was quadruple what they said it would be. No hidden fees they said, I've had more fees in 4 months that I've ever seen. In 2 months I've spent more in fees than I did with my previous credit card company in a whole year!! So I cancelled it, now they charge me $350! Funny they said try it and if you don't like it cancel at any time. What a SCAM!!!

7 years ago

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ALLEN EDWARDS St. Marys, GA

this is the most AWFUL AWFUL AWFUL company you can deal with.wells fargo should be ashame they own them.I have never been done so wrong by a 'company'ever ,,was the worst experince ever since we opened business..they robbed our account blind ,ALL BUSINESSES AND BUSINESS OWNERS BEWARE BEWARE BEWARE,DO NOT GET CAUGHT IN SAME TRAP!read all the terrible YELP reviews on them in CARMILLO CALIFORNIA I sure wish i had before getting trapped by them ,,again AWFUL AWFUL AWFUL COMPANY TO DO BUSINESS WITH

7 years ago

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Tim he Troy, OH

Hustler Robber!!! I closed my account two years ago，They automatically take $80 each month form my bank account, I called them several times ，Or can't change them and they always transfer money from bank account automatically， I ask my bank branch To reopen a new bank account, I thought this would be over, but after two months, I received a letter from a debt collection company，I wrote this review after I paid the debt collection company’s money.I hope everyone will not be deceived

7 years ago

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Magali McvGreevy Mokelumne Hill, CA

Worst company ever. Hidden monthly fees going above $100. BEWARE OF THE CLOSING FEE... after almost one year of paying hideous monthly fees, the worst being $186.94 in January, I decided to dump this dishonest company. The punishment, $350 canceling fee. I was sent to 4 different folks before I was able to ask for cancelation... none of those folks advised me about this fee. It would have been courteous to remind me about the cancelation fee. I have been with Leader Merchant for 7 month and I payed a total of $847.05 in fees... wouldn't it be fair if there was a prorated deduction after all the money they got? VERY DISHONEST COMPANY. DON'T EVER USE THEM IF YOU ARE A SMALL BUSINESS. I give one star because there is no option for negative star.

7 years ago Edited September 14, 2021

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Heather Port Isabel, TX

Nothing but Lies and Hidden Fees. Within 3 months of working with them they received over $1,000 in hidden fees and charges from our small business. Don't sign the contract!! It will put you into a 3-year contract which will cost you $350. to get out of. There is also a yearly fee of $120 that they don't disclose to you. Not to mention the monthly hidden fees which ranged from $130-$460. A SCAM!!!!! In fact after paying the $350 and cancelling our services they are still trying to charge us $75.

7 years ago

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Leo W Flushing, NY

I don't know how you ranked leaders number. Customer Service and sales are terrible. They work with National Bank Service whose rates and costs are much higher than leaders' advertising. Sales and customer services have little of knowledge of E-commerce, simply regarded you as "high risk", and transferred / directed your calls to NationalBankServices without notifying you.

7 years ago

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Robin Smithson

Their rates are fair, and they were able to get me a second terminal for our showroom in a short amount of time. Super happy with them!

8 years ago

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Holly Clark

Leaders Merchant Services never disappoints! They hooked me and my team up with an incredible Clover POS system that was perfect for my business.

8 years ago

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Antonio G Tampa, FL

My worse experience ever, this company practically took over $500.00 from me, for a few transactions total $390.00, don't use the company, I was looking for something different, I regret my decision, please, please don't use Leaders Merchant Services, you will be sorry!

5 years ago

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Mitchel Green Hallandale, FL

One of the worst merchant companies in US. False advertising, scam. Hidden fees. Once you open an account with them - you let the thieves get an access to your money. Close an account - termination fee at least $250.00. We have been with them 2 years. BEWARE. SCAM. The fees can be up to 40% of the processed amount.

5 years ago

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Claudis Martin Conroe, TX

The terms they state do not match what they do. Before even setting up this little telephone plug in device, and without making a single charge, they took $268.48 from my account. They offered to reduce the fees if I would agree to an extended contract. LIARS!!!!

5 years ago

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John Hayesville, NC

Bait and Switch tactics use to sell us on service then snuck in a $15/month fee for the "free" reader. They charged us for 4 months before we caught them. We cancelled the service and are returning the device. Don't do business with them and don't trust anything they say.

6 years ago

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Gheno B Rocklin, CA

Deceptive advertising, deceptive sales tactics, untransparent tiered pricing. Too many promises that they cannot hold on too and in addition they will not notify you about anything at all, especially about upcoming payments, or any charges about to happen. The customer services is one of the worse I've ever had.

6 years ago

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Grass Gods llc Charleston, SC

They lie, steal and cheat. Do not go with this company. Do not give them any of your bank info. They are scammers with lots of hidden fees and will never give you an contract and will straight lie about there practices in business

6 years ago

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Deb Alpharetta, GA

Please DO NOT USE THIS COMPANY or Their services for your business. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE SCAMMING PEOPLE BIG TIME!!! What your sales rep tells you is all the fake. It was my biggest mistake I ever made in my life while choosing Leaders Merchant Services company.

6 years ago

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Peter Los Angeles, CA

My credit card processor has been very efficient and quick. Competitive rates are a plus too!! Thanks Leaders!

6 years ago

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AA Holmes Plumbing & HVAC

We had a problem with my rate my first month but a very nice rep called me and corrected everything thank you. Great company

7 years ago

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Nick

Phenomenal service and expertise. They totally brought our company into the 21st century (better late than never).

8 years ago

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Star Smith

I switched to Leaders almost two years ago, and I am so glad I did. My business runs so much more smoothly now.

8 years ago

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Verified Customer

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Anonymous Denver, CO

Told me I was approved, then told me I could only run $1000 charges or less. Our average ticket is $5000!

7 years ago

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Jeremy Buckey Kremmling, CO

The most horrible credit card processing company I have ever delt with! Hidden fees, deceitful staff, and the SLOWEST processing time, 4 to 5 days Dont waste your time and money! Save your sanity!

5 years ago

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Victor N. Oxnard, CA

They have very good rates for the industry. Easy to work with. I strongly recommend them.

6 years ago

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Elisa Beckert

Good people, local too. Pretty sure I can contact my rep anytime whichs a good thing to know.

8 years ago

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Chanda Roberts

Actually received my reader and check machine way earlier than I thought. Works great!

8 years ago

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Verified Customer

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Eric

Your Manager was finally able to resolve my ongoing issue.

7 years ago

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Boban Torma Houston, TX

Terrible customer services, misleading information, name it and all frustrations are there. I do not recommend this company to anybody. Disaster!!!!!!

6 years ago

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Juan Lazo San Jose, CA

Very friendly and efficient. Searching for one affordable merchant services.

7 years ago

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Brian Rawlins

Simple and straightforward. An excellent company to work with.

8 years ago

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larry love Slidell, LA

make sure get a contract before you agree to anything. jerry told me no cancellation fees as long as you return the reader

7 years ago

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Anonymous Hialeah, FL

Very professional and their reviews are great

7 years ago

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Todd Simi Valley, CA

Great service and reliable customer service department

8 years ago

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Jenny Apex, NC

Always very receptive to our questions or concerns.

8 years ago

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Steve H Gevelekian Sr Culver City, CA

Best In The West have very good relationship great service

8 years ago

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Dave DeLullo St Marys, PA

Seemed like a trusting reputable company and it had good reviews

7 years ago