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Fattmerchant

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130 User Reviews

7.1

Overall Score

Founded in 2014 and based in Orlando, Florida, Fattmerchant delivers merchant services through 0% interchange fee markups, access to wholesale credit card processing rates, fixed monthly subscriptions with no contracts, and proprietary technology. 

Fattmerchant's product suite includes the following: 

  • Keyed payment processor
  • Credit card processor (swipe functionality)
  • Mobile payment processing
  • eCommerce shopping cart
  • Developer API
  • Omni platform 

The products offer services ranging from integrations into existing systems, e-commerce, and online and mobile virtual terminal. Fattmerchant helps business owners of all sizes take in person, over the phone, and on-the-go credit card payments from anywhere within a single, simple platform.

The payment processing company will work with each customer to help them choose the payment option that will work for their business.

Fattmerchant's Omni platform includes financial services like financial reporting, data and analytics, payment solutions, customer management, and inventory to efficiently manage your business. The Omni software platform provides meaningful data analytics and integrates with popular business tools such as QuickBooks Online and Google My Business to let merchants see the health of their business.

Fattmerchant's products and rates are a good fit for small to medium-sized businesses in most industries including the following: 

  • Retail
  • Healthcare and wellness
  • Professional services
  • Field services
  • Food and beverage 

Continue reading this Fattmerchant review for the pros and cons or jump straight to Fattmerchant reviews from customers. 

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The Good

  • Transparent Pricing
  • No Contract
  • Advanced Technology
  • Helpful Website

Transparent Pricing

With Fattmerchant, customers don't need to worry about unreasonable prices or hidden fees. All pricing information is disclosed on the company's website. 
Fattmerchant's flat rate processing includes the following perks: 

  • No batch fees
  • No cancellation fees
  • No PCI compliance fees 
  • No statement fees 

Plus, the company offers a 0% markup, subscription fee model. 

For swiped payments or keyed payments, plans start at $99 per month plus a $0.08 to $0.15 fee per transaction and direct cost. The $99 plans are for businesses processing up to $500,000 annually and give businesses access to the direct, lowest cost of interchange, with with add-ons available such as ECP (electronic check processing) for $49 per month. 

Fattmerchant's Enterprise monthly fee of $199 per month begins when merchants process over $500,000 annually. 

To reiterate, the breakdown of the pricing is as follows: 

  • Merchants processing < $500,000 = $99 per month
  • Merchants processing > $500,000 = Enterprise Pricing beginning at $199 per month and graduates per intervals of $500,000 up to $2 million 

When pricing out merchant services, remember to factor in the transaction fee and direct costs. While those are only pennies per transaction, they can add up. 

No Contract

In addition, Fattmerchant will never lock a customer into a contract. The lack of a long-term contract is a low-risk option for any business investigating Fattmerchant's services, and can help customers determine whether or not it's the right fit.

Along the same lines, you can request a free savings analysis from Fattmerchant before paying any monthly fees. The analysis helps you understand your current statements and learn about subscription-priced merchant services. 

Advanced Technology

Fattmerchant customers have access to a suite of advanced technology solutions for their businesses. 

Fattmerchant offers online and mobile invoicing solutions, integrations into point-of-sale systems and countertop terminals, online shopping carts, and an industry-leading API. 

The cloud payment technology includes the following features: 

  • Invoice management
  • Securely-stored payment information
  • Recurring bill paynments
  • Inventory management
  • Custom payment links
  • Text2Pay SMS invoices
  • Same-day and next-day funding options 

In addition, each Fattmerchant member has access to the company's business analytics dashboard and apps marketplace. 

From the dashboard, customers can access insights such as sales month-over-month, busiest times of day, batch reports, customer loyalty data, and much more. All of these solutions can be viewed from a single login. 

The marketplace gives access to additional solutions, supplies ordering, integrations, and other tools that could enhance payment experience as well.

Helpful Website

Fattmerchant has a thorough and transparent website that gives visitors the majority of the information they will need to decide if Fattmerchant is one of the merchant service providers they want to consider. The company's website has an individual webpage for every service offered, including EMV terminal, shopping cart, virtual terminal, mobile, integrations, and API. Having descriptions of each service Fattmerchant offers is a great way for merchants to research if the company is right for their business without having to call the company or wait for an email.

In addition to Fattmerchant's webpages of information on its services, the merchant account provider also has a blog and a live chat for customer service queries. These are additional resources for merchants who want to learn more about Fattmerchant and the credit card processing industry.

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The Bad

  • Time in Business
  • Unclear Processing Cap 

Time in Business

Fattmerchant is fairly new within the merchant services field. The company has only been in business since 2014, which is a relatively short time in business compared to some of its competitors. 

Unclear Processing Cap 

It's unclear at what point a company is too large to use and benefit from Fattmerchant services. The company's pricing page says that it offers larger packages including the processing of over $5,000,000 annually but there may be a defined annual processing max amount. 

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The Bottom Line

With transparent pricing, no hidden fees, no binding contracts, advanced technologies, and dedicated account managers, Fattmerchant is worth considering for your payment processing needs as a business owner. 

If you're unsure if it's a good fit for your business, read Fattmerchant reviews below and take advantage of the company's free savings analysis to determine if it's the right payment processing solution for you. 

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Fattmerchant Frequently Asked Questions

What card providers does Fattmerchant work with?

With Fattmerchant, you can accept credit, debit, and gift cards from VISA, Mastercard, Discover, EBT, and American Express. Contactless payment options including Google Pay and Apple Pay are also accepted.

Does Fattmerchant offer a money-back or service guarantee?

At Fattmerchant, we charge an all-inclusive, no markup monthly subscription. With transparent pricing and no contracts, you’ll always know what you’re paying and why.

What makes Fattmerchant different from other payment processors?

  • Easy Flat-Fee Processing — No more mark-ups or inflated interchange rates
  • Pricing Transparency — You’ll always know what you’re paying and why
  • Award-Winning Customer Support — Real people are available to help answer your questions at any time
  • Cutting-Edge Technology — Access to advanced business tools, insights, and integrations you need to succeed.

How much does it cost to use Fattmerchant services?

Fattmerchant’s subscription-based pricing offers flat-rate, month-to-month services with transparent credit card processing and no contracts. With packages starting at $99 per month, businesses save an average of 40 percent on processing every month.

What payment processing solutions does Fattmerchant offer?

Fattmerchant provides merchants with the payment solutions they need to process as efficiently as possible. Solutions include Omni Integrated Payments, Swiped & Keyed Payment tools, Contactless payments, Mobile payment services, eCommerce shopping cart, Virtual Terminal, Quickbooks Online Integration, and Developer API. 

Message from
Fattmerchant

Fattmerchant believes that any business, no matter how large or small, should be able to process payments affordably. It all started in 2014 with the idea that merchants deserve better. Our innovative payments tech levels the playing field for businesses to achieve greater success, and that means bringing fair, transparent, and simple processing to everyone.

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Star Rating

4.7

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130 Reviews

Review Breakdown

5 grade

86%

4 grade

7%

3 grade

1%

2 grade

2%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Featured Review

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Colleen Meichtry Hillsboro, OR

FattMerchant has exceeded my expectations as a Merchant Services provider. The sales staff was very easy to work with and answered the many questions I had about their process and other reviews I read. Their answers were timely and reasonable and best of all they have been true to their word in providing the services as they promised. Our funds are deposited within 24 hours and any time I needed assistance the support team was immediately responsive. I had some questions and a few work around with the QBO integration and tech support gave me an immediate response and helped me solve my problem. They are A+ in my experience!

2 years ago

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Reply from Fattmerchant

Thanks for your kind review, Colleen! Looking forward to continuing to deliver a great experience for you for years to come.

Jun. 4th, 2018

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Featured Review

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Scott Mann Orlando, FL

We've saved 5 figures in fees the first year using Fattmerchant vs Quickbooks merchant services. Also, their fees are transparent and the technology on the backend has enabled us to do more with less. The initial move to get everything working took some effort and planning, but the end result is worth it and pays itself back every month.

2 years ago

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Reply from Fattmerchant

Thank you so much for this kind review. We are glad that you are happy with our technology and our customer service. We look forward to continuing to provide the best processing for your business!

Jun. 4th, 2018

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Verified Customer

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Sasha Rowe Arlington, TX

Fattmerchant has been incredible since the day began working with them. Their entire platform is everything we needed as a small business, and more. Low cost, no hidden fees, fast turn-around times for deposits, flexible and custom solutions, quick support responses, and the list just goes on!

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Aug. 26th, 2020

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Verified Customer

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Steve Klooster Sioux Falls, SD

When you call you can talk to a human. They deposit the transactions in your account the next day. If you have a problem or a question the person you are visiting with doesn't know the answer they can send you over to someone that does.

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Aug. 26th, 2020

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Verified Customer

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Tracie Baiz Sacramento, CA

I love the low fees and the interface. I've had an interaction with a customer service rep that didn't seem to know what she was doing and never responded to my questions but what I needed did get done quickly.

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! We will forward this feedback to our team, thank you for taking the time to leave a review.

Sep. 9th, 2020

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Verified Customer

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Susan Giuffre Sunset Beach, NC

They intergrated with our system easily and when I have questions Erin was awesome to deal with. She was patient and answered all my questions and taught me even more than I knew already available to me.

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Sep. 9th, 2020

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Verified Customer

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Peter Denver, NY

Fees are better than other processors but comes with inconveniences. You must monitor your statements because there are always new fees and services occasionally added on that you will have to contact customer service to remove. Customer service isn't a phone call away so emailed requests take a day or two. I miss a 24/7 customer service phone number.

8 months ago

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Reply from Fattmerchant

Thank you for taking the time to post this review. We are sorry about your experience and will be forwarding this feedback to our team.

Sep. 2nd, 2020

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Verified Customer

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Mark Shropshire Ellicott City, MD

User experience is very intuitive. As a non computer guy that runs a small gym I'm really busy. I don't have time to invest in learning complicated programs. This is easy!

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Aug. 26th, 2020

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Verified Customer

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LYNN RHODEA Jeffersonville, IN

One of a very few credit card processors that work with our point-of-sale system. Their rates are good and we get paid in a timely manner. I could not ask for more.

8 months ago

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Reply from Fattmerchant

Thank you for taking the time to post this kind review and for your continued support!

Aug. 26th, 2020

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Verified Customer

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Bob McDonough Peachtree City, GA

I have been able to lower my cost of processing cards. The transition was quick and easy and I'm really saving quite a bit of money.

8 months ago

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Reply from Fattmerchant

Thanks for your feedback and the 5 star review! Looking forward to continuing to deliver a great experience for you for years to come.

Sep. 2nd, 2020

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Verified Customer

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Scott Land O' Lakes, FL

Great pricing and Great Service!! Their customer service is there to answer questions and guide us when needed. Great job Fatt!!

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Aug. 26th, 2020

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Verified Customer

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Scott Sugar Land, TX

They treat our company well. Our business matters to them and that's important to our small business.

8 months ago

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Reply from Fattmerchant

Thanks for your feedback and the 5 star review! Looking forward to continuing to deliver a great experience for you for years to come.

Aug. 26th, 2020

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Verified Customer

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Greg Ansley Atlanta, GA

Great price and great service. I am saving almost 1/3 of what I was before. I am very happy with Fattmerchant.

8 months ago

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Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing for your business!

Aug. 26th, 2020

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Debbie Mexico, NY

As a restaurant owner, we appreciate that Fattmerchant understands the business and processing tips. They have made it easy and painless when tips have not been adjusted before closeout. Our servers and bartenders appreciate this as it can be lost income. Our questions / issues are answered in a timely, friendly manner. In addition, deposits are made quickly into our account.

2 years ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your restaurant and staff.

Jun. 4th, 2018

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Colette a Laegeler Virginia Beach, VA

I recently became a new business owner through the sad loss of my former boss. Fattmerchant worked with me and my POS system to integrate everything over to the new accounts. Everything went smooth and communication was awesome. Questions were answered smoothly and no hidden fees to get everything rolling. Need I say more?? Nobody can give such personal seamless service.

2 years ago

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Reply from Fattmerchant

Thanks for the support! Glad to have provided you with the best processing and customer service.

Jun. 4th, 2018

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Mr Rooter Plumbing of NW FL Panama City, FL

The mobile app is easy to use. Any questions or concerns are answered quickly by customer service. The process runs so smoothly that we rarely have questions. The saving on merchant fees from previous merchant services companies was well worth the change. We were doing $1M in sales with 1.08% of sales for Merchant Fees. Now we are doing $2M in sales with .90% of sales for Merchant Fees. Great savings, easy to use. Thank you FattMerchant!

3 years ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company and that we could save you so much money! We look forward to continuing to provide the best processing for your business.

Jun. 4th, 2018

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James Groves Orlando, FL

FattMerchant changed the way we do business. The ability to use your desktop as well as an app on your phone, make it very easy for our customers to pay. This is far more advanced than the other payment services we have used. Inventory, online payments are a huge plus. Plus, the flat fee makes it more affordable than before. I'm so glad we found FattMerchant.

3 years ago

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Reply from Fattmerchant

Fattmerchant is glad you found us, too! Thank you for taking the time to post this kind review and for your continued support!

Jun. 4th, 2018

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Verified Customer

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Reni Evanston, IL

Everything has been great since we switched to Fattmerchant, customer service and all!

8 months ago

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Reply from Fattmerchant

Thank you for taking the time to post this kind review and for your continued support!

Sep. 9th, 2020

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Verified Customer

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Erik Lewis Atlanta, GA

I think they are working to improve their product, I did not feel that with Elavon.

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Sep. 2nd, 2020

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Verified Customer

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Ashlyn Bauer ( WIlliam Stauffer ) Raleigh, NC

Because they're easy to work with, easy to process, and quick to resolve any issues you may have

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Sep. 9th, 2020

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Verified Customer

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Liz McDougall Tacoma, WA

The omni platform is easy to use and they have saved me a lot of money in merchant service fees.

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Aug. 26th, 2020

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Verified Customer

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Cheryl S Napa, CA

Ease of use and great fees. Our clients are able to make a payment directly on our web site!

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Aug. 26th, 2020

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Verified Customer

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Madeline Anne Lane Stone Mountain, GA

Excellent client representative with the tools needed to work with me and my company.

8 months ago

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Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing for your business!

Aug. 26th, 2020

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Charlie Lewis Orlando, FL

They went out of their way to provide over the top service to several referral companies that I sent their way. In several cases Sunny personally got involved to make sure the potential clients were taken care of. I would recommend anyone to work with them.

2 years ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Jun. 4th, 2018

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Matthew Johnson Durham, NC

So far so good. The things I appreciate the most is the phone support, the turnaround time, and knowledge of the systems. In my case I was purchasing a drop-in daycare center and it was my first business. They walked me through a lot of high level things needed to get started.

2 years ago

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Reply from Fattmerchant

Thanks for your feedback! Looking forward to continuing to deliver a great experience for you for years to come.

Jun. 4th, 2018

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Jeff Holder Lake Mary, FL

The Fattmerchant concept is smart and timely,. However any service is only as good as the people behind it, and in a couple of years of dealing with Fattmerchant, the leadership and employees come up aces. They are high energy, always pleasant and really care about getting it right.

2 years ago

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Reply from Fattmerchant

Thank you for these kind words and show of support. It's always our pleasure to deliver the best experience for our members!

Jun. 4th, 2018

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Connie

Who knew payment processing could be so easy! The user experience is phenomenal, and I had the opportunity to work with Alex, who made the customer service aspect very simple and helpful. I will definitely be referring Fattermerchant to my friends!

3 years ago

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Reply from Fattmerchant

Thank you for taking the time to post this kind review and for your continued support!

Jun. 4th, 2018

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sean hughes Winter Park, FL

Fattmerchant has been a terrific business decision for our company since day one. We save on average $400-$800 per month in processing fees alone. The customer service and web portal for processing have been amazing as well. Definitely worth all 5 stars.

3 years ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company and that you are saving on processing fees.

Jun. 4th, 2018

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Christopher Lester Bedford, TX

After having worked with other credit card processing companies, Fattmerchant has been a breath of fresh air. The rates are fair and there's a real focus on customer service. I would recommend them to anyone who takes credit cards.

3 years ago

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Reply from Fattmerchant

Thanks for your feedback! We are happy that you are pleased with our rates and customer service. Looking forward to continuing to deliver a great experience for you for years to come.

Jun. 4th, 2018

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Mayte Aguilera Miami, FL

For the professionalism of your team, especially one of your Manager Carlos S, the speed in critical moments that customers can have, the ethics they maintain, the service they offer each day of work and because I hope we can always work as a team. Endless thanks from Lemay Jewelry Corp

3 years ago

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Reply from Fattmerchant

Mayte, thank you so much for the kind words - we're so glad Fattmerchant has been able to support you and your team! Thanks for your support!

Jun. 4th, 2018

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Speidel Natural Clinic Poulsbo, WA

We are extremely impressed with the transition and ease of changing merchants. It's so awesome to be saving money! I don't feel like we are being taken advantage of. Any question I've had I've easily researched the Fattmerchant website and each time found what I needed. Youtube has really helped too. Thanks for being great and HONEST!

3 years ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! It's great to hear that you are utilizing our resources to the fullest. Thank you for these kind words and show of support.

Jun. 4th, 2018

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Verified Customer

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MIchael Dyer DMD Georgetown, TX

The ease of use. The cost savings. We enjoy the entire process

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Sep. 9th, 2020

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Verified Customer

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He Dong Smithsburg, MD

They do have fabulous service and perfect systems of operation

8 months ago

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Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing for your business!

Sep. 9th, 2020

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Verified Customer

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David Darovikh Glendale, CA

Best processor and support always helped me when we need service or support

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Sep. 9th, 2020

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Verified Customer

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Ina Portland, OR

The system is super easy to use and everyone is very helpful and kind.

8 months ago

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Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing for your business!

Aug. 26th, 2020

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Verified Customer

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Anahit Grkikyan Glendale, CA

It is easy to use. User friendly and the rates are good as well

8 months ago

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Reply from Fattmerchant

Thanks for your feedback and the 5 star review! Looking forward to continuing to deliver a great experience for you for years to come.

Aug. 26th, 2020

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Verified Customer

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Stephen hunt West Newbury, MA

Is of use With the portal. Speed of getting the money in by bank!

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Aug. 26th, 2020

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Verified Customer

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Natalia Ouellette Land O Lakes, FL

Excellent, easy to use service. Customer service is easily accessible.

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Aug. 26th, 2020

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Verified Customer

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Rick Skipworth Alpharetta, GA

It is fairly easy to use but they don't list payment customers by date. Only the totals

8 months ago

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Reply from Fattmerchant

Thank you for this review. We will be forwarding this feedback to our product team.

Aug. 28th, 2020

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Verified Customer

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Mario Paiva Greenwich, CT

I like the flat fee, square was charge me high percent for transition

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Aug. 26th, 2020

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Verified Customer

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MARK A. BUTTERWORTH Muscatine, IA

EASE OF USE FOR THE PLATFORM. PROMPT PAYMENT. ACCURACY. FRIENDLY SERVICE

8 months ago

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Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing for your business!

Aug. 26th, 2020

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Verified Customer

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Andrew Fanelli San Jose, CA

They are Great! They go above & beyond! There customer service is amazing.

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Aug. 26th, 2020

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Verified Customer

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Ironwood Golf Course Cowlesville, NY

Super people to work with! Rates are great :) They've save us a LOT!!

8 months ago

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Reply from Fattmerchant

It's always our pleasure to deliver the best experience for our members! Thank you for these kind words and show of support.

Aug. 26th, 2020

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Verified Customer

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Chris Tucson, AZ

Never any issues service is as described money always recieved on time

8 months ago

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Reply from Fattmerchant

Thanks for the support! We are so happy that Fattmerchant was the right fit for your company.

Aug. 26th, 2020

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Verified Customer

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tom pickard Tulsa, OK

just good service is excellent and they are very helpful when ypu have a problem

8 months ago

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Reply from Fattmerchant

Thank you for taking the time to post this kind review and for your continued support!

Aug. 26th, 2020

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Ryan Allison Ketchum, ID

The pricing model is so simple and different that it has taken me a few months to confirm it really is this much better. And it is. Its great to see disruptive technology work so well.

2 years ago

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Reply from Fattmerchant

Thanks for the kind review! We look forward to continue delivering a great experience for you and your company.

Jun. 5th, 2018

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Ann Prohaska Orlando, FL

Overall, we have had a great experience with FattMerchant. Their technology is top-notch, money movement is seamless, and there are no hidden fees for anything. We have had very few issues since we have been a customer. Anytime there was an issue, customer service handled it promptly. We are very satisfied customers!

2 years ago

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Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing for your business! We are especially glad that your company has saved so much by avoiding hidden fees.

Jun. 4th, 2018

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Jesse Lake Mary, FL

Fattmerchant is a great service, easy to use, and simple. On boarding was quick and easy and so was getting started using my account. The customer service is on point and have fully heard my suggestions

2 years ago

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Reply from Fattmerchant

Thanks for your feedback and continued support, Jesse!

Jun. 4th, 2018

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David Kaneohe, HI

It was such a pleasure working with this compant. Their virtual terminal was incredibly convenient. Blaze was great to work with and I couldn’t be happier with the service he provided.

2 years ago

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Reply from Fattmerchant

Thank you for taking the time to post this kind review and for your continued support! We are happy that you find our virtual terminal so convenient.

Jun. 4th, 2018

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Frances Buresh Ely, IA

Every one I encountered was very friendly and helpful. Please ask for Blaze S. He is an excellent PR (Public Relations) person and very knowledgeable of the advertising and sales involved in the business. Keep up the Good Work everyone.

3 years ago

Fattmerchant Logo

Reply from Fattmerchant

Thank you so much for this kind review. We look forward to continuing to provide the best processing and customer service for your business!

Jun. 4th, 2018

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