RescueTouch

• Direct-to-Family Medical Alert System
• RescueTouch Service Plans
• RescueTouch Medical Alert Devices
• Optional 24/7 Monitoring
• No Contract Required
• RescueTouch Moneyback Guarantee

Direct-to-Family Medical Alert System

Family Response is an industry breakthrough service not commonly offered by other leading medical alert brands. RescueTouch offers a direct-to-family medical alert system designed to prioritize communication with family and caregivers before engaging emergency services. This approach allows users to connect directly with their loved ones during emergencies, ensuring timely and personalized assistance, while also avoiding potentially unnecessary medical examinations and expenses.

Key features and benefits of RescueTouch’s direct-to-family medical alert system includes the following:

• Family-centered alerts — Users can program their RescueTouch medical alert device to contact up to five family members, friends, or neighbors in emergencies, allowing trusted individuals to assess situations and determine the appropriate response.
• Two-way communication — RescueTouch devices function similarly to a cell phone, enabling direct conversations between the user and their contacts. This feature facilitates immediate support and reassurance during critical moments.
• Family-initiated contact — Family members can initiate calls to a RescueTouch medical alert device, allowing them to check in on their loved ones at any time.

RescueTouch Service Plans

RescueTouch offers three different service plan options that facilitate differing family/caregiver contact needs, ensuring that users can tailor their medical alert system to their specific living situation. Plans differ in price and are charged monthly, requiring no contract for service. RescueTouch offers the following three plans:

1. Family Response — An unmonitored plan that connects users directly to their chosen contacts.
2. Family Response with Fall Detection — This plan includes all features of the Family Response plan, plus automatic fall detection.
3. Chit Chat Twin Pack — Designed for couples or roommates, this plan includes two devices that can communicate directly with each other, in addition to the standard features.

By focusing on direct communication with family and caregivers, RescueTouch provides a personalized and efficient approach to medical alert systems, ensuring that you receive the most appropriate assistance tailored to your needs.

RescueTouch Medical Alert Devices

RescueTouch offers two primary medical alert devices designed to enhance personal safety and ensure immediate communication with family members or emergency services. RescueTouch offers the following two medical alert device options:

RescueTouch Pendant

The RescueTouch Pendant is a compact and lightweight device that is designed to be accessible and easy to wear. The device features one easy-to-find SOS button that allows users to call family members directly or send text alerts, ensuring swift assistance in an emergency. Additionally, the RescueTouch Pendant includes GPS tracking, instant communication capabilities, and automatic fall detection (if included in your chosen service plan), providing peace of mind without the need for 24/7 monitoring.

RescueTouch Watch

The RescueTouch Watch is a sleek, GPS-enabled watch that combines safety with convenience. The watch is designed for active lifestyles, providing around-the-clock protection, and includes a discreet, comfortable design suitable for everyday use. The RescueTouch Watch offers real-time location tracking and one-touch connectivity to family members, ensuring that help is just a touch away even when you’re on the go.

Both the RescueTouch Pendant and RescueTouch Watch include the following customizable features that increase the functionality of your devices, based on your needs and preferences:

• VoiceConnect — The VoiceConnect features allows direct communication through the device with functionality similar to a cell phone.
• Family text alerts — RescueTouch devices can be programmed to send text alerts to family members, friends, or caregivers during emergencies or falls.
• Family initiated contact — Family members can call the RescueTouch device to check in on their loved ones.
• Unlimited range — RescueTouch devices operate from any location and at any time, ensuring continuous protection.
• Durable and showerproof — Lightweight and showerproof design ensures usability in various environments.

By offering two device options with customizable features, RescueTouch provides flexible solutions tailored to individual safety needs, ensuring users remain connected and protected in various situations.

Optional 24/7 Monitoring

While RescueTouch’s devices are primarily designed to first connect users with family members/caregivers instead of emergency responders, the company does provide 24/7 monitoring services that can be added to any device. The option to add 24/7 monitoring could be especially useful for individuals who don’t have family members nearby that could respond quickly in emergency situations.

RescueTouch has multiple U.S.-based Five Diamond rated monitoring centers, ensuring that you can receive immediate emergency services when needed. Thus, instead of contacting a family member first when you press your SOS button on your medical alert device, you will connect with a representative at a RescueTouch monitoring center who will then dispatch emergency responders.

No Contract Required

RescueTouch offers a flexible payment system without long-term contracts, allowing users to cancel their service at any time without penalties. This means that you aren't locked into using the product for several years or a contract buyout.

In addition to no long-term contracts, here are some other key aspects of RescueTouch’s payment system:

• Device purchase — RescueTouch medical alert users are required to purchase their devices upfront, ensuring they receive brand new equipment. Device costs range from $99 for a single device to $178 for twin packs, which include two devices.
• Service plans — RescueTouch offers various service plans with monthly fees ranging from approximately $30 to $75, depending on the selected features.
• Payment options — RescueTouch users can choose to pay for their service on a monthly, quarterly, or annual basis. Opting for quarterly or annual payments can result in savings ranging from approximately 4%–15%, depending on the plan.
• Cancellation policy — RescueTouch doesn’t charge any cancellation fees, and users can terminate their service at any time. Those who cancel before the end of their prepaid period (quarterly or annual subscribers) are eligible for a refund of up to 80% of their unused balance.

RescueTouch’s payment structure provides users with flexibility and assurance, allowing you to choose the best plan for your needs without the constraints of long-term commitments.

RescueTouch Moneyback Guarantee

RescueTouch provides a 30-day money-back guarantee, allowing you to return your medical alert device(s) within 30 days of purchase for a full refund if you aren’t satisfied with your device and/or service.

In addition to its moneyback guarantee, RescueTouch offers various discounts that can make medical alert devices and services accessible to more customers. While discounts are subject to change, RescueTouch typically offers a prepayment discount for customers who choose to prepay for their service plans on a quarterly or annual basis. In addition, group discounts are available for certain groups, including AARP members, veterans, first responders, nurses, and individuals with disabilities.

• Equipment Fee
• 12-Month Warranty

Equipment Fee

As outlined above, RescueTouch charges an equipment fee for its devices — fees range anywhere from $99 to $180 depending on your chosen device(s). It’s worth noting that many other medical alert system companies charge equipment fees, so this isn’t an uncommon practice in the industry. However, some medical alert companies may offer re-loaned/returned equipment options that will waive any equipment fee.

12-Month Warranty

RescueTouch provides a 12-month warranty on its products. As far as warranties are concerned, a 12-month warranty is not a robust offering. However, not all medical alert companies provide warranties; thus, some protection for your investment may be better than none at all.

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