Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tony Buelow Fort Myers Beach, FL

Mathew P was outstanding in his customer service when reviewing the product, how everything works, was very concerned that we would be happy with product and services. I worked with another product rep (L.A.) and they seemed to have a very good product as well but the agent was extremely high pressure (even called My Mother when asked not to). I felt much more comfortable with Mathews approach.

2 years ago

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Verified Customer

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Kathryn Wade Fulton, MO

After a short time with MobileHelp, I am quite satisfied with how quickly the equipment came, my interaction with operators etc. The only thing that has disappointed me is the extreme sensitivity of the fall alert. I have not fallen, but have somehow triggered the fall alert several times. The last time was a few days ago as I was walking across the living room.n with people on teh

2 years ago

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Verified Customer

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CORRINE POVICH Sun City West, AZ

After wearing the device for only four days, I slipped on my driveway. I couldn't get up. I pressed the button my fob. In less than five minutes the firemen came to pick me up. I''m amazed at the quick response. Now I know it really works.

2 years ago

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Verified Customer

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Judy Jaffie Takoma Park, MD

My husband fell off his bike last week, and they dispatched help. They tried to contact me, but when they couldn't that contacted my daughter who was also listed. The device's fall detection worked properly, we were alerted properly, and staff answered all of my daughter's questions.

2 years ago

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Verified Customer

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Linda Ryan Moss Point, MS

Everyone was extremely helpful when I was having problems with connection due to a poor signal in my area. I unfortunately had to return it because it only worked half the time for that reason. If they put up a closer cell tower, I will probably try it again.

2 years ago

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Verified Customer

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Eleanor Marx Howell, MI

Good product. I feel safe wearing it. Two suggestions: device is "bulky" and hopefully could be "streamlined" to a smaller, less bulky unit. Also would like it is white instead of the black. Service is very attentive. I am surprised battery only lasts for two days, rather than the four days promised. Fall detection seems at times "hypersensitive" and reacts with slightest down movement. Having said all this, I feel safe with this program

2 years ago

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Judith H Reynolds Albuquerque, NM

I've only had MobileHelp for a few months, but during that time I had one false alarm which they handled well. Every time I have had occasion to contact them with queries they have answered my questions fully and most satisfactorily. The unit is easy to wear and keep charged. Happily the company will notify you should you have let the charge get too low.

2 years ago

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Verified Customer

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Jeffrey S Waddell Cincinnati, OH

Our family switched to Mobile Help for all their features. My mother in law, who is 83 and has dementia, fell. She had her fall necklace on which detected the fall. Tex were sent to all family members and emergency help was sent. Very happy with the response.

2 years ago

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Verified Customer

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Ali Bassett Tolland, CT

My mother in law dropped her button while putting it on in the morning and they conacted her immediately. She said they were very nice to talk to and she explained that she was fine and just dropped her button. This was her first experience talking to them and it made her more confident.

2 years ago

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Verified Customer

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Beth P Jarvis Pittsville, MD

Just had my first experience with my mom using this this morning. Worked exactly as described, got a text, could hear the voice calling for my mom. Went down and found mom in floor and spoke to person, they verified who I was and cancelled call.

2 years ago

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Verified Customer

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diane Bemidji, MN

i feel that mobilehelp brought me to a good choice of the micro device for 'medical alert' situations. i have had a couple of times needing to understand the function of such 'n have received the help in an expedient, professional manner.

2 years ago

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Verified Customer

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Helen Titzel Mechanicsburg, PA

I do not know how to answer. I am pleased with MobileHelp but have never had to use. I keep forgetting to test once a week. I did it once and pushed wrong thing and the person on the other end was very helpful. I am trying to remember to test each Saturday. I like My wrist device and have had no problem with it.

2 years ago

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Verified Customer

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Melissa Hobbs Fort Madison, IA

I have had several occasions where some action on my part have caused the button to notify Mobile Health of an issue. Each time the button performed as it should. Staff answered in 2-3 minutes. I apologized each time. Unfortunately, I fell twice and the pendant did nothing. I am clumsy due to a history of strokes. I don't know why the alert did not function. Both falls were hard and should have triggered the system. Fortunately I was not unconscious and could have called for help.

2 years ago

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Verified Customer

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Claudia Gilpatrick Trenton, MI

Very easy to sign up and very helpful sales staff to determine what type of equipment was needed after having problems with two other companies. This is our first experience with Kneiding this type of equipment for my 100 year old mother. Our home does not have a solid Internet service on the second floor, nor do we have wired phone jacks on the second floor. I had no idea there were so many different types of equipment, all requiring a different power connection requirement for each type of equipment.

2 years ago

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Verified Customer

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Tonya Robinson Bamberg, SC

They respond quickly even though they have had several false alarms from mom accidentally pushing button. Even had ambulance contacted when she didn't hear them trying to ask her questions. I feel comfortable they will be there for her or Daddy if he is never not a false alarm.

2 years ago

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Verified Customer

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Beverly Cavin Boise, ID

I've mistakenly dropped mine a few times while taking it off to shower and itvwill immediately say a fall has been detected. It shows me that if I were to fall it will detect it and call for help. Thankfully i haven't had any falls.

2 years ago

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Verified Customer

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Irby Jimi

I had my pendant 1 week when my husband fell at 2 am. He has Alzheimer's dementia. I pressed the button and my response was quick and 2 guys showedup and got him up.They we're so nice. I am very happy with mobile help and have told countless people about

2 years ago

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Verified Customer

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Jennifer Evans

My mother dropped a bottle of water but it registered and sent the alarm in. Immediately they were in contact with her to make sure all was OK. The fall detection is on point. Equipment is wonderful! I and my mother are very happy and feel so much happier.

2 years ago

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Verified Customer

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Jean Tomlin

I feel very safe wearing the fall button and the whole system is working fine. I did have trouble with the mobile device that I need to take with me when I go out. It wouldn't hold the charge, but customer service quickly addressed the issue and are sending me a new one for which I'm very happy.

2 years ago

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Verified Customer

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Anita Hansen

It started out rocky because after I had Mobile Help for two or three days AT&T was transforming their local tower from three gigs to five gigs and it screwed everything up. But Mobile Help was very diligent and helpful and everything turned out just fine and they are doing a marvelous work.

2 years ago

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Verified Customer

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Dave Koster Livermore, CO

I enlisted Mobile help to help us equip a relative with their device in spite of his lack of computer knowledge or use. I agreed to forward any info during his early use. He really enjoys the new sense of security that Mobile help provides.

2 years ago

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Verified Customer

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RICHARD DUGO Escalon, CA

I am new to mobilehelp and have had several accidental alarms due to bumping the device. When trying to negate the alarm the call still goes to an operator. cancelling the alarm does not seem to be working. the good news is that someone always answers.

2 years ago

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Verified Customer

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Joan Peck Penn Yan, NY

I do not know much right now but what I do know the people are absolutely wonderful and will help you every which way they can. I thank God I haven't needed their service yet however I know they are wonderful people. I believe they will do everything to assist you.

2 years ago

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Verified Customer

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Ann Wilbanks Crowley, TX

I was out of town and they could not reach me and I try calling them and they called my daughter and to she called me to see if I was ok the went on and dispatch ems to my house and my other kids had to tell them I was ok I finally got intouch with with I told I was ok

2 years ago

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Verified Customer

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Richard J Piereth Nitro, WV

I really like not having to have a base unit. It is truly mobile and I have coverage everywhere that I go. It is also a great value compared to other plans. The fall detection is an important feature to have and it really does work. I bent over a little too quickly and it thought that I had possibly fallen. I was contacted almost immediately to make sure that I was OK. Getting help is just a button push away.

2 years ago

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Verified Customer

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MARGARET OLIVER Fairfax Station, VA

Had to replace help button. Came in 3 days. very helpful when I called to get it turned on. Love the fact that I can talk to someone if I get in trouble. I like that I can use it if I have a problem when I go for a walk or out shopping etc.

2 years ago

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Verified Customer

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Carol St.Claire Bakersfield, CA

It is very responsive to every move. I set it down on a hard surface and apparently it was a little faster and harder than intended, a sweet voice told me a fall had been detected. It told me to push the button if there was no fall. I did and no EMS came. I feel very confident I am being monitored and am safe.

2 years ago

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Verified Customer

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Sylvia Michel Beaver Falls, PA

They are interested in me getting the best use of my purchase. The only problem I really have is the fall detection devise is to sensitive. It goes off when you are not even moving. I didn't want it going off while getting my hair done so I put it in my purse. Yes, my purse was talking some guy told me

2 years ago

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Verified Customer

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Peter Guido Aurora, IL

The Mobile Help system saved my uncle’s life. He fell last year, hit his head and fractured a shoulder. The fall detection worked flawlessly, received a call within minutes and the ambulance was there when I arrived. This is an amazing product and I would highly recommend it to any senior living on their own.

2 years ago Edited January 10, 2024

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Dennis Cormier Worcester, MA

Gratefully I have not had to use the MobileHelp equipment in an emergency, but the equipment instructions, setup, testing etc. were quite easy, and I received excellent help from customer service when I asked for it. I am quite happy so far.

2 years ago

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Verified Customer

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Lance Heern Iowa City, IA

Very quick response from the operators, everyone has been quite polite and helpful. Getting a text from the person helping my wife before I got a call threw me the first time, but now I realize it's a very good backup system . Couldn't be more pleased with the program so far.

2 years ago

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Verified Customer

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Jane Bittner Akron, OH

The response to the button being pushed is very quick. Almost immediately the operator is talking from the base. If they don't hear anyone answering they immediately call the phone numbers that we have set up. If they talk to my mom and paramedics are being called they immediately call me to make sure I'm aware. Very reliable.

2 years ago

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Verified Customer

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Michael Santostefano Hillsborough, NJ

I have had the Mobil Help system for only two months and although I haven't needed assistance, I did push the help button by accident and It triggered an immediate response from the support center to ask if I needed assistance. It is reassuring t ik know help is only a push of the button. As part of my package I received a lock box to allow emergency assistance to gain entry to my home without breaking dow nb a door.

2 years ago

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Verified Customer

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Lynette Dettinger La Crosse, WI

I have dealt with absolutely awesome people. They are compassionate, knowledgeable. They make you feel like you are the only customer they have. My aunt has not had to use her system yet but I feel confident that it will work when it is needed.

2 years ago

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Verified Customer

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Barbara A Hammond

I have only had MMobile Help service for a month have been so pleased with the Customer service. Each person I have spoken with has been most friendly, courteous, and helpful. They seem to be right "on top" of things. So far I am delighted.

2 years ago

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Verified Customer

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M. Kalman Manchester, CT

I have not had to use the service and hope I won't, but I'm glad to have it "just-in-case" I chose it because it had the wristband for home and also a device for away from home, which is small and easy to take with me when I'm out.

2 years ago

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Gary Nerger Glendale, AZ

I guess the ultimate test is whether we actually need to use the system which we have yet to need, thankfully. However the entire order, delivery, setup, training and customer service part of the program couldn't have been more seamless.

2 years ago

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Audrey T Singleton Richmond Hill, GA

Mobilehelp has been an added player of support in assisting our elderly parent's in to remaining at home as they are. When my mother fell, mobilehelp responded promptly assessing that medical help was needed and EMS arrived quickly. MobileHelp contacted me and I was able to arrive within a few minutes.

2 years ago

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DONNA Timberville, VA

I really havent had mine but 3 months its accidntly went off twice once I dropped the necklace it was a matter of seconds and they responded very quickly actually both times that made me feel really safe I grateful for it

3 years ago

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Verified Customer

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Joyce Guthrie Boise, ID

New user. So far, I am impressed with the features of my Mobile Help . I have the use of the basic unit plus the On The Go ability. My daughters feel that they don't need to " hover" over me as much. I like that Mobil Help has the button near my commode and shower for help.

3 years ago

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Verified Customer

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judy m fanetti Reno, NV

It has given me a great sense of security. I found out how sensitive the wrist and pendant were when I sat down too abrupt in the shower and when I tossed forgive me) onto a table. Everyone was very courteous and understanding. It told me that someone is there very quickly, though.

3 years ago

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Verified Customer

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William Bass Hartford, AL

The package came complete. Became operational in about 30 minutes. Detailed inventory list. No hidden charges. Only zits are having to recharge the fall detector and remote device. Remote device does not seem to be as sensitive as I was expecting.

3 years ago

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Dwight Fine Palm Springs, CA

Fortunately, I have not yet had to use the services of Mobile Help. I do have a good friend who has used the service several times, and received excellent response. This influenced me to acquire Mobile Help, after suffering a recent fall.

3 years ago

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Verified Customer

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Larry Norgaard Saint Charles, IL

It is giving me a strong sence of security. I am alone and drive some distances. Also. I see so many people having un predictable health and physical accidents. This system and testing abilities gives me a sence if security as I age.

3 years ago

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jackie bond Fort Walton Beach, FL

had a problem with my testing. Was able to connect with a tech and matter resolved quickly. I had had this problem with another company which was not resolved to my satisfaction and that is why I chose your company to rely on.

3 years ago

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Marsha Martin Spokane, WA

When we called to order it, he was awesome and very helpful. He said that when it arrived and we called the number to set it up they would go over all of it with my mom and test it with her to make sure she could hear everything and understood how it worked. However, that didn't happen. They just had me test it to see if it was connected. They were very nice but they didn't work with my mom at all.

3 years ago

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Verified Customer

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Anne Giselle Marks Laurel, MS

I set this up for an elderly relative, got detailed and easy to follow explanations and instructions. The customer service representatives were super nice, patient, and helpful. I can't really rate the service according to how it would work in case of an emergency, as that has not been necessary at this point.

3 years ago

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Gerry Vuchetich Rosemount, MN

I gave MobileHelp 4 stars overall, based on two aspects. I give the sensitivity of the pendants 5 stars as my wife dropped her small pendant about two feet to a carpeted floor and it immediately activated - excellent sensitivity. However, I must give the call center response time 3 stars at most. When the pendant hit the floor, it took 4-5 minutes for a call center team member to respond.

3 years ago

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Verified Customer

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william Taylor Bridgewater, VA

The device works exactly how it was intended. We have tested it accidentally and the response was as promised. There have been several calls for customer service and all of the responses exceeded our expectations. Would definitely recommend this product.

3 years ago

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Verified Customer

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Edward Bayard Salem, MA

We have been very impressed and pleased with the reliable functioning of the MobileHelp equipment, and with the prompt and very professional and courteous response of the operators when have (accidentally) activated the fall button pendant or the emergency button.

3 years ago

MobileHelp Reviews