Name: MobileHelp
Rating: 4.6

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Carol Cone Manchester Center, VT

My local lifeline or mobile assistance program only cover the situation where you need help in the home or within 100 feet of the home (garden, driveway, etc,) I was happy to find Mobile Help which offers a help connection wherever you go inside the entire United States, and for a lower price per month than the local device. The delivery was quick and directions were excellent, so I could set it up and make sure it was working myself, no service personnel needed. I am very pleased. So far no emergencies, but I feel much more fully protected.

8 years ago

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Patricia Mock

As it turns out, I needed a new charger for my device. There was a period of checking and then no hesitation to send a replacement and instructions on how to proceed until it arrives. I have been totally blessed in that I have not had to use my Mobile Help and I will endeavor to keep it that way. But, should the need arise, I have total faith that it will be there. So far, my experience has been limited to testing it every month! Thank you.

9 years ago

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Anne McKinney

I have had MobileHelp for several years AND two times I have had to use it. The last time I was wedged sideways in the bathtub and could not free my left leg. Didn't have my phone with me BUT I did have my MobileHelp pendant hanging around my neck. I was able to get help very quickly. Suddenly I had a bathroom full of two paramedics and two Firemen. Fortunately I only had a severe sprain of the left knee and ankle. After all was well, I had to laugh about it. That had to have been a funny sight!! Thank God for MobileHelp AND my daughter thanks you too..

9 years ago

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Carole Rothberg Las Vegas, NV

I have had Mobile help for over 4 years now. I have used the services twice myself and found that it worked very well. The paramedics were here promptly. Customer Serviced is always very police and efficient when I call with a question. I have recommended Mobile Help to several of my friends and family and they are all pleased with the service. If you are a senior citizen or if you live alone I highly recommend having Mobile Help.

9 years ago

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Brenda Mariani Pomona, CA

Have had very good service from this company and would recommend them to others. I have this service for my 91 year old father. Even though we live in the same home, circumstances can occur when I am not around. For example, one night while I was in the farthest part of our home, he had a panic situation where he felt very dizzy and I did not hear his calls for help as he was weak. He pushed the Mobile Help pendant and I was notified immediately by phone. Paramedics arrived and transported him to the hospital. That incident itself proved the worthiness of having Mobile Help for my Dad.

9 years ago

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So, if I want the transmitter to alert Mobile Help

I have had my Mobile Help equipment for about two weeks now. Actually, of the three devices, I use only one, the Fall detector, plus the transmitter/ receiver. On more than one occasion I have accidentaly set off the transmitter, even while just sitting down and talking to another person. Perhaps I sat down a bit too fast, which registered as a fall. So,I feel quite safe. If anything the equipment is too sensitive, but I won't complain. I'm sure with a little more experience on my part things will settle down.

9 years ago

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Adria Gallagher

MobileHelp provides peace of mind for the entire family. The wireless unit allows our loved one to venture out alone, knowing that help is just a push of a button away. US based customer service is professional and always patient and helpful. Tech Support is outstanding - competent and friendly. The ability to receive text alerts and emails to learn of an issue, whether it's a low battery or an actual incident, is comforting. I've recommended MobileHelp to friends and family because of its functionality and options (remote unit / wristwatch / pendant). We have not yet subscribed to the newest unit option that has the ability to recognize when your loved one has fallen and send a signal but it's nice to know that MobileHelp is always trying to improve its products and service. The MobileHelp system is definitely worth the money to protect someone you love!

9 years ago

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Betty Blatt

MobileHelp is a great system. Reliable & so easy to wear & check in every month. Always friendly help. I hit the button by mistake a couple times & they were very gracious about it. Like knowing that the GPS in the system will know exactly where I am if I do have a problem. And that they already have all my medical information to help me if I need it. Thanks!

9 years ago

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billmahan@hotmail.com Silverdale, WA

Your service worked perfectly when my wife fell and hit her head on the coffee table! on July 27, 2016 I was not home and she needed help immediately. She pushed her wreist button and the people at MobileHelp went into action. MobileHelp called 911, the paramedics arrived and soon after my wife was in surgery to remove a blood clot in her brain. MobileHelp services was critical in saving my wife's life. Thank you, Thank you, Thank you!~

9 years ago

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Helen Fisher Milford, CT

After a fall in the living room depressed my button and when the base in the bedroom went off the gps Iin the living room followed. This worked well because I wear 2 hearing aids and I was covered in both rooms..Paramedics arrived within minutes. Very happy with your prompt,professional service! any older or handicapped person should have this security!

9 years ago

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Jackie Dukes-Strey Clyde, TX

I love Mobil Health & rate their service as top notch; however I have stopped wearing my Fall button because it is so sensative that even if you just lean forward & then sit up & it barely thumps against your chest they start calling to ask if I'm okay. Happens so often it becomes really frustrating. I realize that's the purpose of having the service but too much! Do love the GPS locator function & always carry it in case I have trouble away from home. More expensive than other services but the GPS feature is what I need most. Wear the wrist band instead of neck unit all the time now & I'm happy with that.

9 years ago

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Philip Sidel Pittsburgh, PA

I purchased/leased Mobile Help after sending back the product for another company (due to their poor customer support response and other factors),. I was immediately pleased with the Mobile Help products and support,. 1) They provide a key storage box with a combination lock to hang on my front door. They have the combinaton and can give it to paramedics who might come when I am unable to get t the door. 2)The pricing is right and terms are reasonable 3) their support staff is helpful and communicate well 4) when I have forgetten to do my monthly test of the instrument, they have called to remind me and we have done the test on the spot 4) The belt-mounted carrier for the GPS communications unit is very convenient and practical.l.. Some problems (that they have resolved satisfactorily): 1) The mobile GPS unit went dead at one point. I noticed that I didn't get the red "charging" signal when I put it in the base. Then tested it and no connection. Called customer service and they replaced the unit at no charge. 2) The mobile GPS unit gave a beeping signal at one point and false call went in. I have no idea what was going on. Called customer service and they apparently resolved it. I still don't know what happened. 3) A pendant call button would not work well for me. They provide a wrist mounted button, and I wore that for some time, but it was rather uncomfortable. So now I wear the wrist-band button on my belt (on the other side from the GPS communications base carrier). That works pretty well, but a couple of times, I have inadvertantly pressed the button and sent a false signal when bent over picking somethng up or working in the garden.The responder is very understanding about it 4)I I would feel more comfortable if the response on my test were more prompt. Usually it takes them longer than I would wish if i were in difficulty.

9 years ago

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J.M. Boca Raton, FL

I was interested in buying a device for my parents who are older and live in TN. The representative explained everything clearly, answered all my questions and even delayed billing to meet my parents financial needs. I live 15 hours from my parents and knowing they have access to help if anything were to happen has given me peace of mind that is priceless. Thank you Mobilehelp!

9 years ago

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Taylor Hanlon

I have had MobileHelp for my mother for about a year now. The sales process was so simple and easy to understand. Every time I have called to change my billing or my mothers profile information they have been so nice and it has been just overall such a great experience. We test the equipment on a regular basis and they know exactly who she is and her information. It is great!

9 years ago

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Jan S

MobilHelp is a great company. The person I spoke and worked with was very knowledgeable, courteous, and professional. I ordered the MobileHelp Duo System for my mom. She loves it and feels very comfortable and safe knowing that she can contact their 24/7 emergency for any type of assistance any time of day or night. I high recommend MobileHelp.

9 years ago

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Melissa Engelke FL

My grandmother has MobileHelps system. She's had it for over a year. It has worked very well for her and her active lifestyle. She feels so much more secure with it and loves bringing it to all of her bridge games. My favorite thing about MobileHelp is how simple they make it when you have to call in to make changes. Everyone is so polite and caring. It's a great feeling knowing that my grandmother is in safe hands. Thanks Mobilehelp for all that you do!

9 years ago

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Verified Customer

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Kathryn

When I needed help they got it to me fast, one unit works in shower, and has GPS, I can use it anywhere and help will find me

1 year ago

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Verified Customer

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Lucy

I have not had a real emergency, but have fallen over hard enough to trigger the alert. My only problem was , I couldn't understand the voice issuing the instructions.

1 year ago Edited May 2, 2024

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Verified Customer

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Patricia

I have not used it yet, thankfully, but the bracelet is very comfortable to wear and the monitor device is simple to use if necessary.

1 year ago

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Verified Customer

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Ronald

When I am driving heavy equipment I hit a bump and it triggered a fall. I think I will take it off until I'm done working

1 year ago

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Verified Customer

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Patricia

The app is not at all helpful .. the features on it are useless. The features shown in the App Store are not there when downloaded. That is extremely disappointing.

1 year ago

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Verified Customer

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Francine

Service was quick. I have had the fall detection go off when I am sitting in a chair. I guess it's better than not going off.

1 year ago

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Verified Customer

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Janice Gillespie

I’m not too happy that she has to be right in the house close to it and she has to push button if she fell. Really needed one that detects falls in case she hit her head or was so bad hurt she couldn’t push button

1 year ago

Reply from MobileHelp

Hi Janice, We received your review and we value your feedback. We do offer an automatic fall detection feature for our cellular systems. At MobileHelp we pride ourselves in providing customers with a great experience and peace of mind. Our Technical Support team will be more than happy to help add this feature to your system. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Mar. 29th, 2024

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Verified Customer

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Janice

We had lots of dancing around before we got everything straightened out. We are now very happy with our mobile Help Alert.

1 year ago

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Verified Customer

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Jean Regan

Easy to set up. In the process though, I accidentally pushed the button and got immediate response. Couldn’t ask for more.

1 year ago

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Verified Customer

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Donna

Things are going great! My mom wears her device all the time and I have peace of mind that she can get help if she needs it. Thanks so much.

1 year ago

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Verified Customer

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Ray Oliveira Brownsville, TX

I hooked up my Mom with the mobile help system. They’ve been very professional and helpful throughout the entire process.

1 year ago

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Verified Customer

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Geneva Crockett, TX

I'm not happy with it. Actually, I should have been told when I ordered it, it would need to be charged. I wouldn't have gotten it. Also, the only thing I'm using is the button. I don't need the lock. I don't need anything during the day. The main reason I got it was to have it at night, but that's the only time I am able to charge it. then.

1 year ago

Reply from MobileHelp

We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives you may need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Jeanette Mundelein, IL

Liked ability to use out of state. Liked quick response time to emergency call (was made in error) Was easy to install.

1 year ago

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Verified Customer

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Leodyne A. Raleigh, NC

I like the MobileHelp plan I have subscribed too as well as the outstanding customer service I have received since my subscription.

1 year ago

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Verified Customer

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Diane Daggerhart Cary, NC

Excellent service -- from moment of order, to receiving, to calling with a question, to quick response when my mobile help beeps... as it should.

1 year ago

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Verified Customer

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Ann

I like the fact that you receive a quick response. I leaned over and I inadvertently set it off. I wished I didn't have to charge as frequently as I do.

1 year ago

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Verified Customer

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Ron Coram, NY

First call box delivered did not work, Customer Service immediately sent another call box, I installed, Tested and it worked perfectly.

1 year ago

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Verified Customer

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Susan Amherst, MA

There is nothing to like or dislike. The device works as advertised. It helps with assuring family members about safety & contact in emergencies.

1 year ago

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Verified Customer

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Leonard

I love the ease of set up. Not complicated at all. If you set it off accidentally you have time to disable before the process starts.

1 year ago

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Verified Customer

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Jill Fox Lake, IL

I feel that it is the best choice for my 86 year old mother in law that lives alone. It makes us feel better in case she falls or has an emergency.

1 year ago

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Verified Customer

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Thomas Hull Falls Church, VA

Easy and quick to work with. Value. But fall detector continued to false alarm so we returned it. Return and refund were easy

1 year ago

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Verified Customer

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Cynthia Fedish Binghamton, NY

Such a blessing to us to know dad can get help or be detected if he needs help with the GPS and fall defector features when needed.

1 year ago

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Verified Customer

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Lawrence Pensacola, FL

All the sales people were very courteous and treated me with respect answering all my questions. I think I got a good deal.

1 year ago

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Verified Customer

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Connie Kolosey

This product is easy to use and easy set up. The company support was exactly what I needed. Everything happened as needed.

1 year ago

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Verified Customer

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kimberly renfro Tucson, AZ

Signed up for it late October and was charged 3 times, one was valid and the other 2 were not. They say they only see 2 charges and refunded one of them but I am still charged twice. I have been calling and calling and getting the run around. I still haven't got to use the system since it is for a parent who hasn't come home yet. But as for first impressions this is not a good one.

2 years ago

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Verified Customer

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Larisa Kopylovsky

2 years ago

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Verified Customer

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Margaret Jacksonville, FL

Works great for alerting rescue but sooo sensitive and hard for visually impaired and hearing impaired to turn off when accidentally pushed. Rescue here more than needed ☹️

2 years ago

Reply from MobileHelp

Hi Margaret, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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James

Battery needs charged is nice feature; thought it should have a wrist and/or waist option. I find it big and cumbersome as a necklace piece

2 years ago

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Verified Customer

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william kilburn Yuba City, CA

The sales representative Jessica was extremely helpful and patient with us. She even called us back the next day to finish the paperwork.

2 years ago

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Verified Customer

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Sharon Naugatuck, CT

I'm new to MobileHelp and initiating an account with monitoring went smoothly from the start and continues to be effortless!

2 years ago

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Verified Customer

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Cheryl Pittsburgh, PA

Very dependable. I do have false calls but you all respond to them quickly. I am glad I went with you all. You all give me such peace of mind.

2 years ago

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Verified Customer

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Paul Sarsany Massillon, OH

Like- great service. Fall detection works well. Dislike - recently received a large bill from an out of county EMS service for a lift assist. We were blind-sided by it.

2 years ago

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Verified Customer

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Eugenie LA

Excellent service. Each alert (even if accidentally triggered) is answered immediately. This gives me and my family peace of mind.

2 years ago

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Verified Customer

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Regyna Yates Cincinnati, OH

I like the customer service. I did not like the products because they were too big and bulky the watch was too big and easily accessible for a child to hit and the necklace pendant was about the size of a pager too big

2 years ago

Reply from MobileHelp

Hi Regyna, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs. We would be happy to discuss alternative systems that may better suit your lifestyle. You can reach us directly by dialing 800-800-1710. One of our Senior Sales Consultants will be happy to assist.

Oct. 4th, 2023

MobileHelp Reviews