Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Margaret Hall

I got it because I could have it without needing a landline. I've only punched my button to check the thing around my neck. It doesn't seem to be necessary and if I forget they won't contact me like the other company I used to have. I try to make sure to do it every month though. The only complain that I have is that, compared to the other company I had, they take a long time to answer. Maybe they don't have as many representatives or something.

6 years ago

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Anonymous

I just wanted him to be safe and I've read Medical Guardian in an advertisement. He typically wears it during the middle of the day. He usually wears the one around his neck so the wristband was a no.

6 years ago

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Elizabeth Calvert

I went online and looked at different medical devices. Medical Guardian just has the appeal of the civil order and I wasn't terribly expensive. I've never used it before. I've seen other devices, but I wanted something small. This device works fine and it's very portable.

6 years ago

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Anonymous Islip Terrace, NY

I did a search and evaluated all the different comments and different sections of what Medical Guardian provides. My mother uses the device, she hasn't had to use it except for when she accidentally locked herself outside of her home on a cold winter night, they had to come and help her. Customer service is very helpful and very informative.

6 years ago

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E.N

I had an accident where I fell outside in the snow. I knew I should have some sort of protection in my age. I'm a senior citizen. I wear it around the house and if I go anywhere outside I take the bracelet. I don't use it everyday, but it feels good to have some sort of protection. I've had it for about a year now. It seems easy to use.

6 years ago

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Anonymous Rochester, MN

I like the size of it, on how portable it is. I don't like heavy things like a big box. I've never had to use it and I just carry it around. I always test it and they always answer quickly.

6 years ago

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Diane Keung Pompano Beach, FL

I chose it because I was on a limited budget and it wasn't too expensive. I've never had any trouble with it. I'm not sure how far away I can be from the base inside the house and still have them hear me when I call though.

6 years ago

Reply from Medical Guardian

Diane, thank you for the review. Your Mobile Guardian can be used both in home and on the go. The mobile base station can stay in the included charging cradle in and around your house (up to 350 feet away from the base). If you push your button and cannot communicate through the base for whatever reason, our operators will assume an emergency is occurring and proceed accordingly. When you are away from home, be sure to take the mobile base with you. You can put it in a purse or the handy carrying case. That mobile base will allow you to communicate directly with our operators in an emergency and also includes a GPS to allow them to locate you if needed. Feel free to reply directly to this message if you have any other questions or concerns. Have a lovely day!

Mar. 20th, 2018

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Anonymous Warren, MI

They were recommended by the people that live with my mom, so I got it for her. The set up was simple and she wears it around her neck all day. When I call to test it everything goes smoothly. The price is also good.

6 years ago

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Peggy Bowles Jackson, MS

I picked them because of all the benefits that it gives you and the price it has. I wear it all day long. Whenever the alarm goes off they contact me immediately. It has just met all of my expectations.

6 years ago

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Louise Miller Reading, PA

I got it for my mother in law. The time we used it everything worked pretty well. We got everything within a few days of signing up. Now she has it with her and everything seems to be good.

6 years ago

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Joyce Boyes

It has been a couple of years since I initially got it for my mom. I have been testing it regularly and it works. Though I think that at some point they called my mom or she called them and she couldn't understand what they were telling her to do.

6 years ago

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Anonymous

I wear the device every day. It's relatively comfortable but it can get in the way sometimes. Since I don't want it against my skin inside my clothing either, I keep it tuck in my shirt's front pocket.

6 years ago

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Charlotte M. Finley

Well the nationwide coverage is what I like since others are more limited. I haven't used it, but I have made it go off several times with my grandchildren. It's very convenient, not bulky or too heavy.

6 years ago

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Hartmut Keller

I had another company, but I saw that Medical Guardian was less expensive. Fortunately I've never used it, but I've only pushed it to to see how reliable it is. I always get an immediate response.

6 years ago

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John Fontan

My son picked it out and told that it was a good company, it would be responsible for what you're suppose to do and I've used them twice and never had a problem. No matter where I am, all I have to do is push the button on my wrist to call them. The paramedics are very professional and know what they're talking.

6 years ago

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Ted Jakovec Montgomery, IL

My stepmother has it, she recommended it to me. I never had to use it, but I wear it all the time. I don't like that they never check to see how it's working or if you're fine. They were supposed to call to test it once in a while, but they haven't. Also I feel the button might be too sensitive as well.

6 years ago

Reply from Medical Guardian

Ted, thank you for the review. We apologize for the confusion surrounding testing. We don't generally outreach to our customers around testing, but we do encourage all customers to test once a month to ensure that their device is working as it should. We will have a member of our Customer Care team reach out to ensure everything is working as it should in your case. Have a great day!

May. 29th, 2018

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Henry Hoelker Altoona, WI

My daughter-in-law studied them all and decided to put up their system. I've been satisfied with it and I used it once accidentally. I was sleeping with the wristband on and I must've pressed the button without realizing it. Next thing I know, medical people are checking up on me. Their response time was pretty quick.

6 years ago

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Joann Harris Las Vegas, NV

My son got it for me. I haven't used it, but I do wear it as a necklace all the time. I never have any problems. I do checkups on it to make sure it works and it always works fine. I've never had any problems.

6 years ago

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Roald Young Port Orford, OR

My daughters picked this for me. The unit is working beautifully. I wear it all the time, except for when I'm in bed. The people that I've talked to when we test the unit have been very nice. I've enjoyed my contact with them. I've only had to use it when I had a fall in a place where I volunteer. I injured myself pretty badly and it went off on its own. The EMTs were there in about 6 minutes and everything worked out well. My only problem with it is that I think it's excessively overpriced. Right now I'm looking for a cheaper model.

6 years ago

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Anonymous Berlin, MD

It was recommended to me. I haven't used it, but I do test the machinery. When I tested it, the response time is too slow. The device itself is fine. The only problem with Medical Guardian is that the response time is too slow when you test the system. It'll take around 1_ for somebody to respond.

6 years ago

Reply from Medical Guardian

Thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Please feel free to reply directly to this message. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Have a lovely day!

May. 29th, 2018

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L.V. Glen Allen, VA

They were recommended by a doctor so I got it. On a typical day I just have it on me. Every time I call to ask questions, they answer them for me. It makes me feel safe to have it.

6 years ago

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Kathleen Govoni

My family members bought it for me after I had a massive stroke. I've had no experiences, but the battery does seem to wear out quite quickly. When I accidentally push the button, they respond immediately.

6 years ago

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George Elliott

My wife was the one that actually decided to get it because I have spinal scoliosis. It's fairly convenient to wear around my neck on the cord and it's easy to use. One time we had to use it because I fell down and couldn't get back up. I pushed the button, they called my wife, and she came home to help me up. They answered that rather quickly.

6 years ago

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Alexander Schilha

My niece purchased my first year for me. Talking to them has been a good experience. When I called them they were very helpful and courteous. They spoke clearly and gave me a good explanation of what I needed.

6 years ago

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MKC Rochester, NY

When the plug on the thing got pulled and the battery on the device was low, they called me and let me know about that so I could plug it back in. Other than that, I haven't needed to call them.

6 years ago

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Paul Hirschberger Deerfield Beach, FL

The device was just given to me. I had to use it once when I fell down the walkway and it worked out well. I feel like a lot of older people need something like Medical Guardian. They should do something about the price for people on Medicare though.

6 years ago

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Cynthia Couch Lake City, FL

I went online and saw the reviews and I liked what I said. I do dislike that there would be so much of an increase in cost at the end of the year. I wouldn't have gotten it. I wore it everyday, I had no problems, but I've never used it.

6 years ago

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Mary Dorn

The button is lightweight, so the person that uses it doesn't mind wearing it. She fell once and had to push the button. They were very quick to respond and got the EMTs out here. It was wonderful.

6 years ago

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Leroy Gudeman Knox, IN

My husband was falling so when I saw it advertised somewhere I decided to get it for him. He wears it every day. When he accidentally set it off, they were right there, calling me at work to let me know that it had happened.

6 years ago

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Nella Rollins Pasadena, TX

We picked it because of the price and I use it 24/7. They are fast about calling us back when we press the button and they're very punctual. The employees are just wonderful about that.

6 years ago

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Anonymous Westlake, OH

I picked it based on my own investigation on the internet. The button seems to be reliable and it doesn't take up too much space. The one thing is, it took several calls for them to correct a billing error. From that I learned that they have some practices that are a bit disconcerting when it comes to the protection plan they put on your account. Other than that, it's an insurance that gives us peace of mind.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We appreciate the feedback about the errors surrounding your billing as well as our protection plan. We would like to look more closely at your concerns. In order to do so, would you help us in identifying your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for your feedback. Have a great day!

May. 22nd, 2018

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Mary Jo Mattison Naples, FL

I first saw Medical Guardian on an advertisement. It's been a while since I've used it. I've use it to call and do some checkups. In the beginning it was very uncomfortable having it, but the staff were very nice and helpful.

6 years ago

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Lois J Gardner, KS

Cost was the main reason we picked it. I've only used it once when I fell on my front porch. I couldn't get up since I had arthritis so I pushed the button and they got me the help that I needed.

6 years ago

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Michelle Pearson Saint Helens, OR

My husband is the one who made the decision. He research different options into emergency devices that we can have at home if we were ever in a situation. I once used it because I was having trouble breathing and I could barley talk. I decided to have the ambulance take me to the hospital. It's nice to have a type of security with you.

6 years ago

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Tom Hess Eagle River, WI

I got them because of the ratings they had. They have been very responsive. Once I accidentally hit the button and Medical Guardian sent out an ambulance right away. It does take them a long time for them to answer though. Another thing is that the price went up after the first year and I couldn't negotiate it down.

6 years ago

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Verna Stark

I got medical guardian just for the advertisements that I saw. I just keep it around my neck, but it is simple and easy to use it. It's not too expensive, I think it's very economical

6 years ago

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Anonymous

I called several and Medical Guardian was the only company that called me back. I use it when I go out because of my sore back. I have only accidentally pressed it, but they were quick to respond.

6 years ago

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Elizabeth Arlotto Auburn, NY

We checked it against other companies and chose Medical Guardian. I had to use the device when I fell in my house and also when I fell outside. They were very prompt and the people that they sent out were very competent too.

6 years ago

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Jesse Jeffs Salt Lake City, UT

I figured this would be the best bet for me and my mom, because, she is older. It's just a great unit, it's just nice to have Medical Guardian, I know that I can get help anytime that I want. I feel comfortable with Medical Guardian because I know if she needs something, they will be here

6 years ago

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Anonymous

The reviews and the economical price was the deciding factor. We haven't use it, but we have done some tests on it. I'm very happy with them, they seem to be very attentive and can explain everything.

6 years ago

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Ben And Geraldine French Mount Vernon, KY

Between the price and features, it seemed like the right choice. My in laws did a test, they pushed the button and Medical Guardian would call the college and the ambulance. They are pretty quick to respond any questions you have.

6 years ago

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Marjorie Stevenson Dufur, OR

Medical Guardian had what I wanted and I got the more reasonable price. I've never had to use it. Had a problem with the device, one of the pieces broke, and I just called them and they replaced it the next day.

6 years ago

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Donna And Robert Colosimo Houston, TX

I got it for my wife who is disabled and needs it because she needs help when she is at home alone. I think they're generally helpful but there are some limitations. The device works extremely well it's in the way we have is the GPS unit so it's transportable and knows where you are, it works pretty

6 years ago

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Diane Carpenter Toccoa, GA

I'm eighty seven years old and I live alone and I just feel real comfortable having that right here at my fingertips. I have not had a problem in emergency to where I' ve had to use it at all.

6 years ago

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Carolyn Carlisle New Smyrna Beach, FL

I had another medical alert device and I was unhappy with the service so I switched to Medical Guardian. I haven't used it, but I haven't had any problems with it so far. It's very convenient to use.

6 years ago

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Robert Lacroix Redmond, OR

Well it was the first one I checked out. I have never used it, never had any problems. Though customer service could be more professional, had a bit of issue with the payment. I was a bit disappointed.

6 years ago

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Dorothy Shippen Prattville, AL

I have not had to use it but I have tested it and that seems to be what I would need to have if I'll have an emergency. They were helpful when I called and I feel better because I have it.

6 years ago

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Doris Wainright Colquitt, GA

Well I can't recall exactly, but we did research on the computer. We did a small comparison, but saw no difference. I did have an incident on late November. I was alone and I broke my hip, but I had my bracelet on, I pressed the button and received help within twenty minutes. I have always gotten the help I needed.

6 years ago

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Henry Ohmer Yale, MI

It was the very first one I saw. I looked it up on the internet. My dad had to use it once. It worked well for him. They are really good at making sure you're okay. It's very handy and simpler to use.

6 years ago

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Linda Goodall

I've had to use it 2 or 3 times when I couldn't get up and needed help. Last time I called I had forgotten to change my address but they went through and tracked me down anyways. I only wish the bracelet was an expansion bracelet so putting it on or off was easier.

6 years ago

Medical Guardian Reviews