Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Norma Alonzo Muscle Shoals, AL

At the time we got it we thought it was what we needed. It takes us a little too long to get an answer from them. The biggest problem though is that it is very expensive. I'm seriously thinking about finding an alternative that's more affordable.

6 years ago

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Patricia Dolan Asheville, NC

I wanted the wristband because the one that hangs from my neck just protruded out of my shirt. I've never had to use it, I've just pushed it accidentally. Whoever picked up on it called me back immediately. It all happened within a minute or two of hitting it.

6 years ago

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Norma Smith Jasper, TN

I didn't know about any other service and when I saw the advertisement in a magazine I just got it. I use it a lot when I'm working in the yard. so far it works alright, they always answer in a hurry when I check on it.

6 years ago

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H.B. League City, TX

I can take it anywhere with me, it's very comfortable. I use it everyday. I feel safe no matter where I am. I've never had a problem with them and they always verify with me when I have questions.

6 years ago

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Mary Lee Forney, TX

I picked them because of their equipment and price. We like the pendant, the necklace. It's just hanging around. I have no concerns about it. On the test that we do they answer on a reasonable time.

6 years ago

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Iris Mcginnis Andover, MN

I compared services and prices and decided this looked good. I wear it when I go out in places where there's no one else around, like in my garden or out in my backyard. It seems to work.

6 years ago

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Anonymous San Marcos, CA

I decided to get it after an interview with their representative. I've been with them for a year and a half so far. I use it when I'm around my house. The only experience I've had with it is checking on it to see if it's working. Every time I call them to check it I get an answer.

6 years ago

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Jean Turck Clayton, NY

My daughter picked this for me. I've been lucky, I haven't had to use it. As far as I know it works fine. I call in once a month too have it checked and it seems to be fine. It would be much better if it could cover a bigger area. Mine says it covers 600ft around the unit, so if something happened outside, I wouldn't be able to use it.

6 years ago

Reply from Medical Guardian

Jean, thank you for reaching out. You are correct that your Home Guardian covers you both in and around your home up to 600 feet from your base unit. We do offer mobile options that may better suit your needs if you need protection on the go. If you are interested in hearing more about our mobile options, reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Apr. 18th, 2018

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Imogene Arone Claypool, IN

One of my friends told me about it, that's why I got it. It's on me 24 hours a day. I've never had a problem with it but I've never had to use it. It just sits there, but I like it.

6 years ago

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Anonymous

I have problems falling and balance issues so I was looking for some kind of medical alert system. When I saw an ad on TV I just called them right away. To be honest, I've never really heard anything from them, so I don't know how it will actually work when I need it. I wanted to wear the wristband but that one kind of died so I have to wear the one that goes around my neck now. I'm not too happy with it, but I guess I just have to wear it.

6 years ago

Reply from Medical Guardian

Hello, thanks for your feedback. We would like to research your wristband issue and answer any questions you may have about your unit. Please reply with your full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information one of our Customer Care Specialists will reach out to you shortly. Thanks

Apr. 12th, 2018

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Anonymous Crown Point, IN

I'm delighted to have it. My daughter decided to get this, she signed me up for it. I keep it in my kitchen, it's a great comfort to have since I live alone and I'm 89 years old.

6 years ago

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Saundra Smith Cushing, OK

It's portable and I like the features that it has. They have all kinds of devices that you can use when you're at home or away from home. It's all very good. They're really good with people too.

6 years ago

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Marcia Malloy West Mifflin, PA

I purchased this for my mom. She hasn't had to use it but she wears it all the time. She can use it in the shower too, which is important if she were to fall there. I think that it is of great value considering what we pay.

6 years ago

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Ann Hubbard Springfield, OH

I looked through a few different services and I thought they would be a good one to go with, so I did. If I have any questions I can call and ask them and they'll give me the answers. We probably wouldn't recommend it though, it's too expensive.

6 years ago

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Susan Benson Bozeman, MT

I picked it because of the price. The only time my mother had to use it was when she fell on the bathroom floor. She was able to hit the button and had some people come over to help her get up. It worked really well.

6 years ago

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Gale Armes Rives, TN

I researched different companies and settled on this one in the end. I keep the wristband on me at all times. They have always answered my questions. The only thing is that they need to work on is responding faster, sometimes it takes a while to get connected to them.

6 years ago

Reply from Medical Guardian

Hello Gale, we appreciate your feedback. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Kathryn Kretzschmar Phenix City, AL

My sister stays at home everyday by herself. She has a handicap so she needed it, that's why we got it. She has never had to use it, it's there just in case, but it's always working and available.

6 years ago

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Leota Stoica Weirton, WV

It would still work and cover us if we were out in Vegas or some place else. It wasn't limited to just my house, that was why we got it. The button is compact and doesn't get in the way. The only thing I've done with it is test it. When I did that, it took forever for somebody to answer and I'm really uncomfortable with that. I mean, in the case of an emergency, I wouldn't want to wait around for someone to answer on the phone. Right now I'm kind of looking around a bit for something else.

6 years ago

Reply from Medical Guardian

Hello Leota, we are sorry to hear about your recent experience with our Mobile Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We would like to troubleshoot this issue. One of our Customer Care Specialists will reach out to you shortly to speak with. We appreciate your feedback.

Apr. 11th, 2018

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Anonymous Bakersfield, CA

The company that I previously had was not doing a good job, so after I saw the advertisements I decided to switch to them. Their service is just very prompt. When I pushed the button they came on the phone shortly and got me the help that I needed.

6 years ago

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Gerhard Burger

I saw the advertisement, read about them, and decided to go with them. I have it hanging around my neck all the time. I never get into trouble this way. I keep losing signal though. There have been times when I have no connections and that has happened quite a few times...

6 years ago

Reply from Medical Guardian

Hello Gerhard, we would like to research your signal issues. If you would like, one of our Customer Care Specialists can reach out to you shortly. Please reply with your full name on the account, address, and phone number. Any information provided will not be posted publicly. We value your feedback.

Apr. 12th, 2018

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Kay Hale Sarasota, FL

So far, everything has been fine, I haven't had any problems with them. Thank god I've only tried the system and haven't actually needed it. When I did that they answered right away.

6 years ago

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Bryan

Getting this was my daughter in law's decision but so far I'm quite satisfied with it. I pushed it accidentally once without realizing I had done it. The response was very good and I really appreciated that.

6 years ago

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TammaPhillips Oldsmar, FL

They gave me the best deal. I have never had to use the device I've only done testing each month but I do wear it and I carry the GPS with me constantly. I have a really hard time getting through to customer service but it's a very good solid product.

6 years ago

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Olivia Phillips Tarentum, PA

I picked it because it was GPS enabled. The button is easy to use. I had to use it once for a medical emergency. They responded right away, and they do the same whenever I accidentally hit the button.

6 years ago

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D.D. Naples, FL

I got it because it covers every place I go. I use it every day. They've always responded to any questions that I've had. The only thing is that the response from the operators should be quicker.

6 years ago

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De Vera Floral Park, NY

Well when I looked up various products and they had very high ratings. Once I was ill and it turned out I had pneumonia, so I had to press the button and they sent an ambulance out. It worked out very well.

6 years ago

Reply from Medical Guardian

De Vera, thank you for the kind words!Regarding response time, generally speaking, you should be able to reach one of our highly trained operators in under one minute through your Mobile Guardian speaker. While we can't guarantee instantaneous response speeds, know that we will answer in a timely fashion and get you the help you need in an emergency. If you are experiencing response times greater than that, please respond directly to this message and we will reach out to look into your specific situation. Thanks again for reaching out and have a great week!

Feb. 26th, 2018

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Sara May Rockwall, TX

I decided because of all it's features. I wear it everyday without any problem. I've been very fortunate and have not had the need to use it, but they answer all my questions. They helped me undersdtand the machine.

6 years ago

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Hilde Ruland Bishop, CA

It is for my mother, cause she tends to fall at unexpected places and we need it for when she is alone. We haven't had to use it but they are very responsive to questions and very easy to talk to.

6 years ago

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Pamela Preacher Kenansville, FL

My mom had it about maybe 10 years ago before she passed away. No big deal I just put it on in the morning and take it off at night I've had to use it a couple of times and they're right on it, right on the spot.

6 years ago

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Kim Tate Panama City Beach, FL

To be honest I called three companies and medical guardian was the only one that called me back. I had to use it a year ago and I pushed it and nothing happened so I had to get the regular phone call so it didn't work so I'm probably not your best person. About costumer support, calling him or talking to him, when I have to call, your costumer service sucks cause I can never get through to him but when I do a test it's okay. I don't know other devices it's just easy to wear. They need to hire more people to work in their offices.

6 years ago

Reply from Medical Guardian

Hello Kim, we apologize for your past customer experience. We were experiencing high call volume in February. This issue has been resolved and calls are being answered in a timely fashion. We are happy to know that your Mobile Guardian unit is working well.Thanks for your feedback.

Apr. 11th, 2018

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Debrah Pulliam Sacramento, CA

I decided because It was simply the first one that I came across but I haven't had the time and need to use it, when I call in it rings and rings and rings and rings before I can get someone and I also had an issue with the billing. It's not very attractive and It's very conspicuous so I'm not very happy with It's appearance. I had an issue with the billing, they've been making automatic payments off and suddenly I think in February I received the billing and said that I was months behind and I have to make a payment and I am not understanding why all of a sudden they stop making automatic payments and then when they did automatic payment out again they didn't restored the original date that I had been taken out so they put me in a financial situation that was not good for me because they had picking it out after I would have gotten my disability, considering it is the first of the month I did finally got that corrected but it was really cumbersome because it was really difficult to get through and talk to someone.

6 years ago

Reply from Medical Guardian

Hello Debrah, we are sorry to hear about your experience with our Home Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot this issue. Also, they can review other device options that may meet your needs. Thanks for your feedback.

Apr. 6th, 2018

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Elissa Lane Silver Spring, MD

I got the watch for my mother. Her typical day is just wearing it all the time. So far it seems to be a very adequate service, they're pretty responsive. It serves it's purpose.

6 years ago

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Anasuya And R.N. Rao Hockley, TX

I googled them and since they had good rates and reviews, I selected them. Fortunately I haven't had to use it, but I keep it in case of an emergency. It's kind of a support system for me. Whenever I've talked to them, customer support has been very helpful, polite, and courteous.

6 years ago

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Marvin Oberlin Milwaukee, WI

I needed one for my father, so I got this one after I saw it advertised on TV. He hasn't had to use it yet but it all seems to be working fine. Their customer service people are always good when we talk to them.

6 years ago

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Robert B. Powell Taylorsville, UT

My husband wears the thing every day when he goes out for walks. That was the main reason we got it. Previously he had a fall while he was walking out and we wanted him to be safe. It's really easy to wear, it's not bulky.

6 years ago

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Mary Norton Holiday, FL

We got it for my mother in law because it was a convenient service. It was a battle to get her to wear the button. It might just be old people since they just forget to use it or don't remember that they have it. At least that's what we have observed. Sometimes it takes forever for somebody to answer the phone. My husband has gone through the calls with her and it takes them a long time to get through to somebody.

6 years ago

Reply from Medical Guardian

Hello Mary, we are sorry to hear about your recent experience with our Mobile Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We would like to troubleshoot this issue. One of our Customer Care Specialists will reach out to you shortly to speak with. We value your feedback.

Apr. 11th, 2018

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Mae Hage Parrish, FL

I looked at all the different companies available and thought they were the best one for me. It was also something I could afford. I've used it accidentally and the response I've gotten has been great. They are there right away. In fact, one time it happened while I was taking a shower and they came into the house to ask me if I was ok. The one thing I don't like is that the strap that I wear around my neck is really long and heavy.

6 years ago

Reply from Medical Guardian

Hello Mae, we are happy to hear that your Premium Guardian unit is working well. We are happy to be there for you in your time of need. One of our Customer Care Specialists will reach out to you shortly to speak with you about your lanyard. Thanks for your feedback.

Apr. 11th, 2018

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James & Carol Sager Ocklawaha, FL

My wife has a problem, so we got Medical Guardian for her. The device is a lot more mobile than any others we saw. I've only had to use it once and we've never had a problem with it.

6 years ago

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Marvin Fry Thiensville, WI

It was not really just one thing, I just changed companies, I only used one time when I fell in the house and could not get up, it was quite an experience because when the EMT s came they could not get into the house, they were trying to get into my garage door, the lock box is in the front door.

6 years ago

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Anonymous

I got it because they only did medical response. I have it from my mother and it makes her feel safe to have it. They're very responsive even when it's hard to reach one good customer service. it's quite easy to use and has everything you need.

6 years ago

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Robert Teske Buckley, IL

My wife picked that out, she decided she wants like this one and I said okay, everything's fine but I never had to use it The watch band, I'm not real happy about that thing cause always gets me in trouble all the time.

6 years ago

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Anonymous Sapulpa, OK

Well I live alone and I just felt that would be good idea I could get hold of somebody real fast and that was my reason to get it. I haven't had to use it yet. Well they're always there if you need them.

6 years ago

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Janis Butts Schenectady, NY

I got it because it's convenient and when I fall or I slip on the floor and can't get up as I have bad balance and that's when I have to call the paramedics to get me up. I is a good thing to have.

6 years ago

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David L. Hack Port Saint Lucie, FL

I picked it because of their features. During the initial stages, customer support was fine. I've never had to use it, I just test it periodically. Apparently it works well. It is a little expensive though.

6 years ago

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Jane

I have never called --- should do monthly checkup--- I did have someone call me and send it was sending a bathroom light -- it was a additional costs ---i did not like getting a call for and more money and was not told of it before getting the calls. Very trouble for me and the older pupils using this service.

6 years ago

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Jeanne Maleckar

It's great...convenient and reliable.I am writing a five chapter book about a thirty-two hour episode I experienced last June. I had put my hip out of place and was on the second floor of my home waiting to be rescued.

6 years ago

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Fern Brandt

I did research on the medical alert products and found that Medical Guardian was highly recommended. However after our experience with them I was very disappointed. We purchased the upgrades of a GPS system and the fall alert. Our first alert "necklace" we received seemed to have a charging problem. After a charge it would alert us when the charge only had half a day left, then within the hour would get another alert the device was completely dead. (Talked with 3 people about this and all gave us a different view of how to charge, not consistent). We got a second "necklace" after my mom had a fall and damaged the charging unit. She was never checked on by an operator to see if she was alright. I called Medical Guardian about this since we had the "fall alert" and was told if they can detect movement on the individual they figured they were alright. After we received the 2nd "necklace" we had the ambulance dispatched to mom's home 3-4 times. Problem with this was she was not at home on any of these calls and she never pushed the button. A couple of times when they called she was either out to dinner, staying with a friend or asleep (her necklace was on the charger for at least twice ). So don't pay for GPS tracking on the necklace because it doesn't work. We finally returned the device because we were going to be charged for false calls to the local emergency services. And the big issue with me was even though they want 4 emergency contacts to call, non of us were ever contacted when an ambulance was sent to her home.

6 years ago

Reply from Medical Guardian

Thank you for reaching out regarding your mother's device. We strive to make sure our customer service meets the needs of our customers, but it sounds as though you and your mother could use some additional assistance. We will be reaching out to discuss your mother's device features and check into the issues she is having with her battery. Have a great day!

Feb. 23rd, 2018

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Debbie Burch

Because they're very compassionate and understanding when it come to dealing with their customers, they treat you like a family member and genuinly seem very concerned about the safety of our loved ones.

6 years ago

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Dorothy Worthington Banning, CA

I haven't had to use it for an emergency but sometimes it isn't working and it goes off and I mean it's not working and I don't realize, but it's my fault because I don't mind at all. Well I haven't had to use it except to check it once a month and when I do this I get immediate answers. Yeah I thought I was getting something that would cover more area and after was installed I hear that it only covers the length of two football fields which it hardly covers the mobile home park that I'm in so I don't think that they cover enough I take a walk every day and when I go out of the park sometimes and so I don't know whether that would cover me when I was in the park.

6 years ago

Reply from Medical Guardian

Hello Dorothy, we are happy to hear that your Home Guardian unit is working well. We have a variety of device options that may meet your needs while you are on the go. One of our Customer Care Specialists will reach out to you shortly to discuss your options. We value your feedback. Thanks.

Apr. 3rd, 2018

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Frances Bell Tucson, AZ

I had to use it about 2 weeks ago at 3 o'clock in the afternoon. I fell on the floor and hurt my hip but fortunately I didn't break anything. For about 20 minutes they kept saying that my call was on hold and I had not expected that to happen. I ended up calling 911 and getting help directly from them. I have no idea why it didn't work. I'll be getting rid of it.

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your response time on your Mobile Guardian unit. We would like to troubleshoot this issue with you. We will have one of our Customer Care Specialists reach out to you shortly. Thanks for your feedback.

Apr. 10th, 2018

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