Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Alpena, MI

I picked them for my mom because of their advertising and pricing. She is 96 years old and wears the wrist thing primarily. It has helped her a number of times after she fell. They've done a good job responding whenever she needs them. Thing is, their bookkeeping and billing isn't the best.

8 years ago

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Pauline Robillard

At the time I started I was a very active person, I didn't really need all the things that a lot of services offered. Medical Guardian was the only company that didn't try to push all their stuff on me, they just gave me what I asked them for. I haven't had to use it but it has gone off a couple of times because I bumped it against a counter or something. They answered quickly though and resolved things quickly. The price is mostly good. There is one thing I haven't been happy with. When I first started I got the service put on my credit card. I guess I didn't read the fine print or something because I didn't know they would automatically charge me every year to renew the service without notifying me. It has been a constant problem. I mean, for a company that deals with senior citizens they should let them know about these kinds of things right away instead of putting it in fine print. They told me they would notify me, but they never did. I asked them to at least send me a bill whenever they need to charge me again but they never did. If they had told me initially that they would do that I would've been able to just tell them not to. I've been really unhappy about that; it has been a real pain in the neck. It's really aggravating, it feels like they take advantage of us for being old and just take our money automatically.

8 years ago

Reply from Medical Guardian

Pauline, thank you for reaching out. We see that you called and spoke to us just earlier this week about the invoicing issue and this has been an ongoing issue for you. We will look into this on our end and reach out soon to discuss. We apologize for the inconvenience. Have a great weekend!

May. 4th, 2018

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Rita Leavitt

I had Medical Alert and I wasn't satisfied with them that's why I decided to change to Medical Guardian. I haven't had to use it yet but I firmly think that Medical Guardian is a very good company. So far, they had been excellent towards me, I'm happy with them and my devices.

8 years ago

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Ronald Isgitt Georgetown, TX

We just had a phone call from someone offering us Medical Guardian, I only had to use it once back in November my husband fell and was unconscious, I was able to use Medical Guardian to contact emergency care and they were here very quickly. We've been lucky we haven't used it since then, I just press the button once in a while for make sure that is still working. I would just say that sometimes when I contacted them they took a little time to answer me back but they're always right there ready for help us if we need it. I'm really glad that we chose this service.

8 years ago

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Elizabeth Dejesus Detroit, MI

I bought medical service because it was the best price available. I already used it a couple of time. I fell down once and I had a stroke too, both times after I pressed the button they called my son immediately and they send the ambulance with everything that I needed in that moments. it's been there for me since I've had it. God bless them.

8 years ago

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Margaret Goodman

My daughter bought it for me. I have never had to use it but I wear it all the time 24/7. I have interaction with customer service every month because I keep doing my monthly test and they're incredible with me. I just have to replace all the necklace because the original ban is black and I don't like it. I'm happy with it.

8 years ago

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Rose Sackmann

I didn't truly decide to get it myself, it was my daughter and son in law who decided that I needed it. I'm fine with it though. They live 3000 km away from me and feel better with me having it. It also makes me feel safer since I live out in the country. I have the thing around my neck nearly every day.

8 years ago

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Gloria Hernandez Brownsville, TX

I got it after I read all the customer reviews and compare the prices with other companies. We haven't had to use it but when we did the test they were really fast to answer and take care of the situation. It's simple to use and the price is exceptional.

8 years ago

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Dee Sklavos Cotati, CA

My children bought this for me and are paying for it. I'm out in the country so I wear it when I go outside. I keep it in my pocket in case I need it. I have no problems with it, though I haven't had to push the button for an emergency.

8 years ago

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Anonymous Santa Maria, CA

My son bought it for me. I'm coming up on 83 but in all honesty I just keep it in my kitchen. I don't carry it around and when I go out to walk my dog I don't have it on me all the time. I just don't feel like I walk far enough for me to need it. The park is right next to my home. I used it once when I fell down the stairs a couple of years ago but frankly I can't recall what the response was.

8 years ago

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J.J. Malibu, CA

I had two strokes, so I felt I needed this. I carry it next to my heart all the time. I have had positive results with the service. I called an ambulance using the device once and they were here immediately to take me to the hospital. I really depend on them to save my life if something ever happens.

8 years ago

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Anthony Bullock Oakland, CA

I kind of picked them by accident. I was going through companies that provided this kind of service and I just kind of picked Medical Guardian. They provide good service. When I pushed the button the response I got was adequate. They're on top of everything and contact you when they need to.

8 years ago

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Cookie Terry Webb City, MO

I've had it for the last 3 or 4 years. Medical Guardian is a security for me. They're like a security blanket, I feel very comfortable having the device with me all the time, I haven't had to use it but I know if something happened I have this device and it will help me in any moment.

8 years ago

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Lynn Radcliffe Huntington, NY

We got interested in this service because a friend referred this company to us. He hasn't had to use it yet, but when we tasted it, it worked perfectly. customer service is really good, recently I called for switch a credit card number because it had expired and they were really quick and helpful.

8 years ago

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Anonymous

I wasn't the one that decided to get this, it was my children. I've never had to use it, I just wear it all the time. One day I hit the button accidentally and they were quick to respond. It makes me feel safe, I know that I'm not alone if something happens to me.

8 years ago

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Theresa Seftel Salt Lake City, UT

I'm 85 years old and I live alone. I chose Medical Guardian after I saw a few advertisements on the TV, I just called to the number and I bought it. Since I have it luckily I had not occasion to use it, just when I tested. It's a very simple device and I feel very safe with it around me.

8 years ago

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Roger Mergenthal Hillsboro, ND

Medical Guardian seemed for me the right one. It's handy and the size of the device is good. I've never had to use it, but I wear it all the time. I pushed the button by mistake a couple of time and they've been quick to respond so I'm very satisfied with the service in general.

8 years ago

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Joann Leatherbury Apache, OK

I had some falls before and I thought that I need something for protection that's why I purchased it. Every time that I tried it for the monthly check process it worked perfectly and they answered right away asking if I need something. Customer service is really good, Whenever I call they answer me quickly and in form.

8 years ago

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Larry Gerbing Jefferson, OR

My partner is diabetic and has seizures sometimes. I have had occasions where I have fallen and had to crawl out to get help. Because of that I thought it would be a good idea for us to get it. Every time I've called them with a problem or something they answer the phone and talk to me. I prefer the necklace over the wristband. The only problem I have with it is that the string on the necklace piece is not great. The plastic case that holds the button also scratches my body and it's very uncomfortable. It's not really usable as far as I'm concerned and I'd like them to change that.

8 years ago

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Ann Rakip

They were the first service that I found and the one I liked best because of what they offered. I've never had to use it but I wear it all day and all night. I check the thing to make sure that it works. When I push it they respond and I just have to tell them that I'm checking the thing. I'm perfectly satisfied with it.

8 years ago

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Lois Fayetteville, AR

Trustworthy, researched at time of purchase. Have not had an occasion to use. Value according to money well founded BUT FOR ME, I may have to cancel because I now have to severely cut the budget. I can't afford top quality.

8 years ago

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Gretchen Burton Fullerton, CA

Reasonable cost for reliable, comfortable & easy to use devices. My 92 year old mom switches between wrist band for sleeping & pendant for daytime. She's used it several times with very prompt response. Highly recommend this company!

8 years ago

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Chris Z. Huntertown, IN

I purchased this for my mother and she has hit the button on accident a few times and the response is always fast and the people responding. It is also nice to know that the reps are right here in the US and not 1/2 way around the world.

8 years ago

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KathrynPrichard Saint Clair Shores, MI

My Mom is 92 and finds it easy to use and feels much more comfortable about being alone now that she has it. You have sent 3 emails when her battery has run low and this also made us feel comfortable about the device and that we know you are supporting her safety at all times.

8 years ago

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Bruce

Rated 5 Star because it is reliable, and with the GPS Option I have protection away from home. And the GPS Option really does work since I accidentally activated the device while playing golf and the next thing I knew 2 Paramedics came looking for me and found me on the golf course.

8 years ago

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Alice Rosano

They're always there for you. Two times in the last year I accidentally pressed the button on the necklace and I was immediately contacted by Medical Guardian to ask me if I needed help. I ALWAYS wear the necklace. You cannot have more protection than having MEDICAL GUARDIAN.

8 years ago

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Anonymous

We had to call for assistance twice and both times service was excellent, emergency services were called and everything ended up being ok.The man who established our service was OUTSTANDING...knew his product, made excellent suggestions based on our needs. Hopefully our account has his name on the records because he should be commended.

8 years ago

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pierre

mil used it three times in the last year+ response was fast and the agents worked hard to address the situation to everyones satisfaction. worth every penny for the knowledge that help is just a click away. Mg has allowed my MIL to continue to live independently in her home.

8 years ago

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Susan Powers Chesapeake, VA

Got the best reviews I could find. I've never had to use it I tested once a month but it works fine. They've always been there when I needed when I tested it to lead to questions they were at the right answers very quickly. Its easy to use, the response time is good.

8 years ago

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Robin Chestertown, MD

We checked different ones and this is seemed to fill the needs, I actually I have not had to use it I only checked it you know called in to check but I haven't had to use it for a medical alert. Um, they're very quick to return the phone calls It's very easy to take with me. It just been very good, no problems with it

8 years ago

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Bob Confer Lakewood, WA

We decided to buy Medical Guardian because it's easy for my to use husband. So far we have not had use it. We just did the first test and everything went wonderfully. To be honest we have it just in case and for our security.

8 years ago

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Gil Merkle Seguin, TX

I bought it because of the coverage that the device has, I travel a lot so is really convenient for myself. I'm fortunate I haven't had to use it other than to test the device, the Medical Guardian team is really prompt and helpful. I feel good having it near me, is a security.

8 years ago

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Joan Frey Red Lion, PA

I got it for myself because I live alone. I put it on every morning and I already used it a couple of times. Three weeks ago I fell out in the yard and I had no one to help me, as soon as I pressed the button I received the help that I was needing in a really prompt time. I'm happy with the service in general.

8 years ago

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Dorothy E Merhige

I saw Medical Guardian advertised on the TV and I called. I already used it once when I fell and broke my wrist, the emergency team arrive on time and everything was really quick and precise. They're ready when I need it. The equipment and the service is exactly what they're offering.

8 years ago

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Georgina Mankato, MN

We picked Medical Guardian for the features. It works through the internet rather than a landline which is really convenient for us. Fortunately, we haven't had an emergency where we have to use it, but, when we test it, it works really well. With customer service every time that we had and interaction they had been really helpful with us.

8 years ago

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Frances Capwell Rifle, CO

I saw an ad on TV, I already had a medical alert system, but it was pricier than Medical Guardian. I haven't had to use it, all I do is once a month I call in and make sure that is working properly. Customer service has been courteous and very helpful towards me. I'm very pleased with the service of Medical Guardian.

8 years ago

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Loretta Sue Hope Mills, NC

I was at home and I had a call offering me Medical Guardian, I knew that I need something like this so I ordered it by phone immediately. I haven't had to use it yet, I just wear the necklace around my neck and all I had it set up. I feel safe with it on me.

8 years ago

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SN Belen, NM

I like the options that Medical Guardian has and the pricing comparatively to what they provided. I haven't had to use it yet, but the monthly test has been always successful. It's a good device, handy, and easy to use. Customer service is really good, I talked with when I set up my device, everybody was very gracious they're very helpful.

8 years ago

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Rosalie Pelletier

We got if for my mother, the price is good and the customer service is very good. We already used it once and they took care of the problem fast. We test it once a month and the people always call back within minutes, so, I feel very secure with her having it. My mother wears the bracelet and after a year the device is still working perfectly.

8 years ago

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Noreen Marquez Union City, CA

I actually already use it; I was in Alaska and I had an accident inside the place where I was staying. I just pressed the button and I didn't even tell them where I was but they already knew it and sent send help right away. I'm really satisfied with the device and the service.

8 years ago

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Mary Ann Marrin Torrance, CA

The device is easy to use, I bought it for my mother, she's elderly and she lives alone. One night she was alone and she fell down in the hallway of her home, she pressed the button and she received the help that she was needing, the fire department was the first one in answer and they took her to the hospital, she was fine after all but it gives me calm that we can rely on the medical guardian 24 hrs.

8 years ago

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Anonymous Benton, LA

My Daughter saw the commercial on Television and she got it for me, I wear it practically around the clock. I have not had to push it for any emergency yet, but I know that it's there if I need it. Is comfortable I just put it around my neck and I have it everywhere I go.

8 years ago

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Eva Morgan Milford, OH

I have it all the time with me, I'm and old lady, I'd just like to stay in bed, when you get older you need all the help you can get. So far the service had been good in every way, they called me time to time for check my device; I'm really happy with it.

8 years ago

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Margaret Johnston Garland, TX

Before we bought it, we Googled the service and your company was the first option, that's why we bought it for be honest, My wife uses it all the time around her neck even in the night when she has to go to the restroom. She doesn't feel secure without it. Is a really good service. We are happy with it.

8 years ago

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Vauna Peterson Salt Lake City, UT

I got it because my sister has one medical guardian. I already have been with it for two years, so far I haven't had to use it but every time that I do a test they answer really quick. I have it all the time hanging around my neck.

8 years ago

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Paul Egan Griffin, GA

I purchased it because all the good rates and comments that this device has. I haven't had to use it yet but I have it with me all the time, around the house or even outside. The customer service are great, they explained me everything very clear and I didn't have any problem. I'm really happy with medical guardian.

8 years ago

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Patricia Fair-Booth Ft. Washington, MD

I bought it because I need it for any emergency. I have not had to use it yet but when I tested it it worked perfectly. I've been in touch with customer service and they always help me right away and they give me the clear and concise answer for what I need. Is a really good medical service alarm.

8 years ago

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Betty Ortlieb Oceanside, CA

I chose Medical Guardian because it knows where I am all the time; it is not limited to being close to my house. I really haven't had to use it for an emergency, but I do my checks with the support team periodically to be sure that the device is working properly and they have always answered very quickly.

8 years ago

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Beverly Zelinsky Casa Grande, AZ

We purchased it for my 'in laws' that lives in Arizona, we did it because Medical Guardian has the best reviews on line. So far they didn't have to use it but when they set it up it worked perfectly. The customer service is really good, the personnel is really knowledgeable and friendly all the time.

8 years ago

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Anonymous Hillsboro, OR

Someone told me about Medical Guardian. I researched four different companies and the top option was this one for the accessibility for older people and user friendliness. I bought it for my father, so far we haven't had to use it apart from the day that we set it up. But we tasted it once in a while and it works perfectly.

8 years ago

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