Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Carol

Medical Guardian was a recommendation from a friend. I have not had to use it but I just wear it. I had an experience where I was not at home and not one could be reached to support me, but the fire department showed up at a park where I was having a picnic. I'd like for it to be more disguised and not look like a medical awareness device.

7 years ago

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Verified Customer

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Nora Lydon

I'm 85 years old, I live alone, I'm handicapped and I feel very secure it with Medical Guardian. I've never had to use it yet, thank goodness. If I should fall or something I need help to get up. I do not wear it all the time and If I go out or something I definitely do not to use it. I'm very comfortable and I'm very pleased with Medical Guardian

7 years ago

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Verified Customer

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Joy Overton

A friend told me about Medical Guardian. I personally think it's too expensive but I didn't know who else to turn to. I have not had to use it fortunately. Only one day my granddaughter pushed the button and they are called immediately and I was really impressed. I believe that they do what they say they're going to do.

7 years ago

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RU

My friend suggested Medical Guardian, because I had a bypass operation with my heart and I live alone, and it's a good idea have one in case something happens, if I fall down I have a better chance that some ambulance comes, forth otherwise nobody ever finds me. I tested it a couple of times, I was actually surprised for the self-serving

7 years ago

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Verified Customer

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John Standefer Bethalto, IL

I've never really had to use it yet, I just test it once in a while and I got a response right away. I think the necklace part could be a little better. Medical guardian needs to be a little cheaper after you've had it for a year or two.

7 years ago

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Verified Customer

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John Melia

I got it because I saw an advertising in one of my magazines. I've never had to use it actually. I broke the wrists band and I call them up and 3 days later I got one in the mail. No matter when I test it or anything, there's always somebody right there.

7 years ago

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Verified Customer

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Anonymously Devils Lake, ND

I have been fortunate that I have not had to use it. I call to them just for confirm if it's working and I get very good response, they're very prompt, very courteous response. My daughter researched several on them on the computer and she decided that Medical Guardian is the best fit for me.

7 years ago

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Verified Customer

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Anonymously Parkville, MD

When I got to use it, it's worked out well. The staff is good, whenever I call with Medical guardian they've always been very accommodating, if I need help, paramedics come. They did very well at customer service. I'd recommend them to other people.

7 years ago

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Verified Customer

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Beatrice Springer Harrison, MI

We searched several companies and what the Medical Guardian offered was good for my grandmother. She uses it and she just keeps it with her every day, it's easy to use it. We haven't had to used it yet as far as any for emergencies.

7 years ago

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Verified Customer

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Ileen Cunningham

I got it for my mother in law, I read all the information on several different companies and it's just seem a good company and fair price. She hasn't had to use it, but we know that they'll always be there when you need it which has been rarely

7 years ago

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Verified Customer

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Gayle

I liked what I've saw with Medical Guardian and I also like the price. I like the fact that I have one unit. I use it in my house and right outside of my house but I have the other one that I can take with me wherever I go. I have not had to use it, but if I've had any questions, I've called them and they've answer my questions right away.

7 years ago

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Anges Louise And George Havel And Scott Gray Kyle, TX

I think we got it 3 years ago and we did a lot of research and decided that was the better deal and the better one. We only had to use it one time, but not for an emergency, the device stopped working and then we had to reset it up and re-plug it, and the they helped us with that. When we have any question customer services has an answer

7 years ago

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Verified Customer

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Joan Flanagan

I just like the features that were provided it. The installation was so easy. We had installed in my parents' home. We tried to get the program set up, I will say the initial set up and getting them on the phone was a bit difficult, otherwise anything else we've had to deal with them. They and me used it twice for medical emergency.

7 years ago

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Anonymous Waterloo, IL

We contact to Medical Guardian and they've got a good reputation. I haven't had to use it yet, thank God but it's about the feeling, I can always use that if I need it. The customer service is very attentive, I really like it.

7 years ago

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Verified Customer

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Barb Kaffka Youngwood, PA

I fall too much so I needed to have something or someone I could call for help. After seeing their advertisement on TV I decided to give them a call. When we checked it they were right there on the spot. The only thing is that a part of the necklace makes me kind of itchy.

7 years ago

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Verified Customer

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Mario Desnatis Syracuse, NY

I picked them for my parents because their customer service was pretty highly rated. The product is good. It was all very easy to set up and the instructions were very easy and simple to follow. They are very easy to contact and solve my problems very quickly.

7 years ago

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Verified Customer

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Mary Tolento

It just seemed to have the best reviews. I got it for my mom. We had one situation where my mom had to go into the hospital and they were very accommodating. Then my mom was going to be attended by a nursing home for a few weeks so they put the account on hold and the charges for those couple of months.

7 years ago

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Verified Customer

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Julie Bell Powder Springs, GA

I got it for my father, he has to use it, because he fell on the floor and couldn't get up and used it to get the fire department so they ended up having to knock the door down to get into helping him. My mom uses it now because my father passed away. They are very helpful and always answer when we need them.

7 years ago

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Verified Customer

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Linda Morgan Yuba City, CA

We switched to them because they were way better than the one we had before. My wife's mother is the one that uses it. She puts it on whenever she leaves the house. The unit has GPS so it works just fine. It's a good company.

7 years ago

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Verified Customer

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Nancy Mell Sun Valley, NV

It seemed to be what I needed and has done what I needed. I haven't had to use it yet but my sister in law has one and she fell one day and she had to have the ambulance to came to pick her up so she used her device to call the ambulance I've been satisfied with it and they worked fine for my sister in law and it's easy to use.

7 years ago

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Verified Customer

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Margaret Kitten San Antonio, TX

I look at options online and Medical Guardian has everything that I wanted. It's been wonderful so far. We've never had to push the button and call for help. It's easy to use it and works as far as I know. If we ever push it, we know that somebody is going to be right there.

7 years ago

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Verified Customer

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Eunice Rebecca Josey Climax, GA

I just saw it advertised and I thought to go with it. I got it for my mom because she lives alone, and with Medical Guardian we have peace of mind knowing that she is wearing a bracelet and that if she falls or something she can get help. We've had to use it, only for testing the equipment and they were very prompt.

7 years ago

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Verified Customer

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Susan Hilker Florissant, MO

I picked Medical Guardian for their attitude and their help with the equipment. A couple weeks ago I fell and it was two o'clock in the morning and I pressed the button the operator came on and then, that people were here in few minutes to help me. They answered so quickly and they were very concerned and they got me help right away.

7 years ago

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Verified Customer

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Elizabeth Granier Pierre Part, LA

My children got it for me, because I live alone, I usually always wear it, the only time I don't use it is when I'm in my vehicle going somewhere or by have people at home. I have had absolutely no problem no interference and no neglected. I have never had to use it for an emergency.

7 years ago

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Verified Customer

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Luella Prenger Maria Stein, OH

We picked them because of the price. We've had them for a few years and every time we test it we get a quick response. They always make sure that they can hear her too and that everything is ok. I would only like them to change the Velcro strap on the devices. Other than that, everything is fine.

7 years ago

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Clara Harris Pensacola, FL

I live alone and my niece decided the Medical Guardian is the best option for me. I had some problems with my heart, I'm not being able to call my son because I couldn't remember the name, if I have an emergency I just press the button and they call to my son and call to the EMS at the same time. I don't like it is kind a bulky, I would probably wear it all the time if it wasn't so big.

7 years ago

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Verified Customer

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Florence Lucas Pasadena, TX

My sister did research online and it had a very good recommendations-ratings online. We got it for my mom; She lives alone so far she hasn't have to use it. customer serve was really kind to her when she had to call them, they were very helpful.

7 years ago

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Anonymous

we haven't had to use it but I wear the bracelet all the time, it's better than the necklace in my opinion, is more comfortable and handy. I'm happy with the price for the service and customer service has been really responsible and responsive in every way with me.

7 years ago

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Verified Customer

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Julia Garbrandt Asheville, NC

My daughter bought it for me, she was the one that checked it up online and she did the research. I just wear it all the time; I just take it off when I'm taking a shower. I never have a problem with it even my batteries are excellent. I recommended it to all my friends all the time. I feel more secure since I have it with me at home.

7 years ago

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Verified Customer

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Diane Robinson 60484, IL

I bought Medical Guardian because one of my friends has it. I've never had to use it. I just tried it a couple of times but the device that is like a watch is really sensitive. I have to be very careful when I use it because it really went off a couple of times after I pressed the button accidentally.

7 years ago

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Verified Customer

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Bertie Carnes Cumming, GA

This service fits perfectly for me, I have it with me all the time. I can walk around the yard and go outside without worries. I have not needed it thank God. But I know that if I need it, it will help me really fast. I'm satisfied so far.

7 years ago

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Verified Customer

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John Carvey Severna Park, MD

I googled it and I found that Medical Guardian had a really good offered and price. I bought it for my father, so far, he hasn't had to use it but he wears it all the time. The device is really simple and handy. It gives me piece of mine while I'm away of home. He will have help if something happens and I'm not around.

7 years ago

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Verified Customer

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Virginia Maxey Charlotte, NC

My children bought it for me. I have had a cerebellum stroke and I'm very susceptible to fall down. I'm dizzy all the time and I live alone. During the day I wear it all the time; Fortunately, I have never had to use it but I try to test it every month and they had been answering me on time and in a courteous way. For me, in general is very good.

7 years ago

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Verified Customer

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Colleen Slaughter Las Vegas, NV

My mother is the one that chose it, she already passed away. But, while she was still alive she used it all the time. We had to used it once at the middle of the night; The response was good and really professional. The Device is small and unobtrusive; she was really comfortable with it.

7 years ago

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Verified Customer

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Irene Locker Mission Viejo, CA

I was browsing around the internet and I found that Medical Guardian has really good rates and reviews, that's why I chose it. I never had to use it thanks to god, but I feel really secure with the device near me. I already talked a couple of times with customer service and they had been excellent with me. sometimes they take a little time for pick up but they're really polite and knowledgeable.

7 years ago

Reply from Medical Guardian

Irene, thank you for the review. With regards to reaching out to our Customer Care team, we want to apologize for the recent difficulty you've had reaching us. We have been experiencing high call volume as of late, but we are actively working to address this issue and you should be seeing improvements the next time you call in. With regards to how far you can go from home with your Mobile Guardian, it has an unlimited range so long as you take the mobile base station with you. We include a handy carrying case for you to carry the base, which you can tuck away in a bag or purse if you so choose. When at home, you can leave that mobile base in it's charging cradle and use either your neck pendant or wristband to call for help if needed. The buttons have a range of 350 feet to your base and should cover you well within an average sized home. Feel free to reach back out, you can reply directly to this message if you have any additional questions about the functionality of your Mobile Guardian or any other concerns. Have a great day!

Mar. 2nd, 2018

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Anonymous Livonia, NY

Medical Guardian was on TV and I thought it sounded pretty good, so I bought it. We already used it once in the night because my wife was having a heart problem. The response time is excellent, it always works, the people is courteous and polite. We're more than pleased with our service.

7 years ago

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JM Sedalia, MO

I have medical problems and I had seen Medical Guardian advertise, so, I ordered it. I haven't used it yet. I just tested it once and they answered me right again, They're always prepared. The device is fine and I'm good with the service that I'm getting.

7 years ago

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Linda And Jack Riverton, UT

Medical Guardian offers more features and better price than the other medical alarms, is more transportable and affordable. That's why I bought it. So far I didn't have problems with my device at all. Everything's been great and functional. It makes good service for the money that we're paying.

7 years ago

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Anonymous Missoula, MT

I bought Medical Guardian because it has really good reviews online. I just carry it with me all the time; When I'm out or in the house. The device's not as good as durable as I'd like. I have the device that has GPS and I already tested it a couple of times in a pretty populated area and the device didn't work, so, That's worrying me. When I tested it at home they answered me very quickly. I hope that Medical Guardian can improve more in their areas of coverage.

7 years ago

Reply from Medical Guardian

Thank you for the review. We would like to take a closer look at your concerns and troubleshoot your device if possible. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again the feedback!

May. 14th, 2018

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Phyllis Tell Weslaco, TX

My daughter checked several medical alert systems and Medical Guardian was the option that she chose. I have never had to use it but I have called a few times to verify that it's still working and they've always been kind and courteous towards me.

7 years ago

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Sandy

Response has been immediate. My Dad is waiting to go into a nursing home as he has fallen many times in his own home and lives alone 1/2 hr. from me. Medical Guardian has given me the piece of mind that if he needs help, he just has to push the button on his bracelet to get help.

7 years ago

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Northflguy

Awesome service. Mom has used the remote wrist button 2 times so far in the last couple of years after falling. Saved her life 2 times i would say and since she wasnt injured has been able to maintain her independence. Great job guys.

7 years ago

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Anonymous Bountiful, UT

I'd had a bad fall and needed some protection. I saw it on television and it looked like it would fit my needs best so I decided to give it a try. Since I got it, I really haven't had to use it, but I got a call from them once. I accidentally bumped it or something while I was working in my yard. An ambulance was there right away to check that I was alright. They were really nice too. Overall they're just pleasant to talk to and they respond to any concerns you might have. They're there for me and occasionally call me to see that I'm ok. They're just very attentive.

7 years ago

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Ed Ray Columbus, IN

I think I picked them because they had an advertisement somewhere. I've never used it, just tested it to make sure it works. I've done that 3 or 4 times and the first two times they answered right away. The third time I did it took them a long time to come on the phone. It was probably 3 minutes or so and that really bothers me. I mean, if I had a heart attack, that would be an awfully long time to wait.

7 years ago

Reply from Medical Guardian

Ed, thank you for the review. We want to make sure your Mobile Guardian is working as it should. We will have a member of our Customer Care team reach out to ensure that it is working as it should. Have a great day!

May. 7th, 2018

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Verified Customer

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Mary Rector Huntsville, AL

Fortunately I've never had to press the button and call them so it's very convenient. I do appreciate the fact that I can check it every now and then to make sure it's working correctly. I just feel much safer having it here.

7 years ago

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Sandi Moore Davenport, IA

I went with them because it was cheaper. It has been quite a while since I used it though because I've been able to move normally again. Still, I think the company is great. They give you a lock box to keep on your door so that when I call for help they can get in easily. Their staff is very nice too, they treat their customers well. I haven't used it but I'm sure that they will call and come out here immediately if I need them.

7 years ago

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Anonymous Littleton, CO

I picked it because of the feature that allows me to take it with me wherever I go. I've never had to use it but I wear the necklace all the time. I take my little GPS device sort of thing with me when I go anywhere. I have called them a couple of times to check the device and make sure that the machine is functioning properly and everything is working well. I swear I heard a weird noise that seemed to come out of the machine, but they assured me it wasn't. I'm perfectly satisfied with it even though it is expensive.

7 years ago

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Virginia White Wilmington, NC

I didn't really use it myself while going around the house. I just kind of left it sitting by the bed. It's pretty convenient though. It doesn't weight much and it's easy to wear around your neck. As I said though, I wasn't using it much so I decided to cancel and save the money.

7 years ago

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Anonymous Alpena, MI

I picked them for my mom because of their advertising and pricing. She is 96 years old and wears the wrist thing primarily. It has helped her a number of times after she fell. They've done a good job responding whenever she needs them. Thing is, their bookkeeping and billing isn't the best.

7 years ago

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Pauline Robillard

At the time I started I was a very active person, I didn't really need all the things that a lot of services offered. Medical Guardian was the only company that didn't try to push all their stuff on me, they just gave me what I asked them for. I haven't had to use it but it has gone off a couple of times because I bumped it against a counter or something. They answered quickly though and resolved things quickly. The price is mostly good. There is one thing I haven't been happy with. When I first started I got the service put on my credit card. I guess I didn't read the fine print or something because I didn't know they would automatically charge me every year to renew the service without notifying me. It has been a constant problem. I mean, for a company that deals with senior citizens they should let them know about these kinds of things right away instead of putting it in fine print. They told me they would notify me, but they never did. I asked them to at least send me a bill whenever they need to charge me again but they never did. If they had told me initially that they would do that I would've been able to just tell them not to. I've been really unhappy about that; it has been a real pain in the neck. It's really aggravating, it feels like they take advantage of us for being old and just take our money automatically.

7 years ago

Reply from Medical Guardian

Pauline, thank you for reaching out. We see that you called and spoke to us just earlier this week about the invoicing issue and this has been an ongoing issue for you. We will look into this on our end and reach out soon to discuss. We apologize for the inconvenience. Have a great weekend!

May. 4th, 2018

Medical Guardian Reviews