Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Sharon Feeney

Really have not had to use the service so am not sure

6 years ago

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Mabel East Aurora, NY

Cost is affordable , My Mother has a sense of being safe .

6 years ago

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Ruby A.

Excellent response even when it's accidental on my part.

6 years ago

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nancie greer Petaluma, CA

it takes them too long to answer when activated.

6 years ago

Reply from Medical Guardian

Hello Nancie, under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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L.S. Dublin, CA

They always answear when I push the button

6 years ago

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S.S.

I got it some two years ago because my son wouldn't stop nagging me to get one. I live alone, so he was after me until I finally went and got it. When I called to ask about it, the people there were very nice and helpful. After I decided to get it, they helped me get it all set up too. I have one part in my shower and the other at the bottom of the cellar stairs. I take the mobile unit with me if I'm going to be driving around too. I only use it when I call in to check and make sure that the thing is working properly. Everything works fine every time. The quality of the thing seems fine to me.

6 years ago

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Anonymous Akron, OH

Everyone there is really good. When I call them with the medical alert button they call me back.

6 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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sandyw

would of liked it to work away from home

6 years ago

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Rhonda Barham

I would prefer a unit that doesn't have to be charged nightly.

6 years ago

Reply from Medical Guardian

Rhonda, thank you for reaching out. We have a product that may better suit your needs, the Active Guardian, which features multi-day battery life, all at the same monthly price as the Premium Guardian. We will have a member of our Customer Care team reach out to discuss further. Have a great weekend!

Apr. 6th, 2018

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F. Marlow

never have had problems when signal went off by mistake

6 years ago

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Alan

Operator respnse time is sometimes slightly excessive

6 years ago

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Jeri

Seems to be too long in answering test calls

6 years ago

Reply from Medical Guardian

Hello Jeri, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We value your feedback.

Apr. 5th, 2018

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Teresa

we've had good results in timely contacts with them

6 years ago

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practicalperson

I wish the neck devise was able to respond to the alert as well

6 years ago

Reply from Medical Guardian

Hello, we offer a variety of device options that may suit your needs. We would be happy to speak with you about a unit that has the option to speak directly into the pendant for help. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

Apr. 6th, 2018

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Father Mikael Troy, MI

Ease of use, customer service, value. Trustworthiness

6 years ago

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Brian D. Murphy Akron, OH

For the most part, they got back to me quickly.

6 years ago

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Theresa Colorado Springs, CO

I haven't had to use this yet, so it's hard to give a review at this time.

6 years ago

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Anonymous North Hollywood, CA

It takes a long time for the operators to answer many times over one minute

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your response time issue. Under usual circumstances, it normally takes 60 seconds or less to connect with one of our Operators. Since it seems like your response time is longer than average we would like to troubleshoot this matter. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. As soon as we receive this information one of our Customer Care Specialist will reach out to you shortly. Have a great day!

Mar. 28th, 2018

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Mary Striggow Lacey, WA

I bought it for my mother. She hasn't had to use it, but wears it all the time.

6 years ago

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Kenneth Sweeney

Take too long to get someone it just the same time if I had to get 911

6 years ago

Reply from Medical Guardian

Hello Mr. Sweeney, we are sorry to hear about your recent experience with the Mobile Guardian unit. It usually takes 60 seconds or less to connect with an Operator under normal conditions. One of our Customer Care Specialists can look further into your concerns if you like. Please reply directly to this message. Thanks for your feedback.

Mar. 26th, 2018

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Lin

response is quick when it detects a problem

6 years ago

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Hannoria Taylor Alamo, CA

So far, satisfied with device and customer support

6 years ago

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V H Duncan San Angelo, TX

They seem to care and are available for checks

6 years ago

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Ginger Northbrook, IL

Long time for operator to pick up after activation of fob

6 years ago

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David W Lancaster, PA

works fine, just as advertised, easy to use

6 years ago

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AEB Tempe, AZ

very responsive, quick, friendly, easy to use.

6 years ago

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Robin Tucson, AZ

Uses GPS technology and bypasses line telephone

6 years ago

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C. Balone Ashland, OR

The cost is high compared to others I've heard about

6 years ago

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Anonymous

Pricey. Fortunately have not had to use it

6 years ago

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dorak Frackville, PA

Not a bad company but they are expensive.

6 years ago

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anonymous Farmington, MI

Sometimes a little difficult to get into cradle

6 years ago

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Candy Lexington, KY

Just wish it also had auto fall notification.

6 years ago

Reply from Medical Guardian

Candy, many of our products do have the option for automatic fall detection. If you are interested in hearing more about your options, simply reply to this message with your full name, address and phone number and we will reach back out. Have a nice day!

Mar. 14th, 2018

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Nancy Moses Lake, WA

New, adjustment to something new for my mother to get used to

6 years ago

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greg golden New Roads, LA

nothing is perfect this form is an example

6 years ago

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Barbara Bush Las Vegas, NV

Everyone was helpful but we never had to use it!

6 years ago

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Pam Wolpert Lakeview, MI

After numerous phone calls regarding our vacation trip to Florida, we still do not have the proper unit for down here.

6 years ago

Reply from Medical Guardian

Pam, thank you for reaching out. We will be in touch shortly to make sure your concerns are addressed appropriately.

Mar. 12th, 2018

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Anonymous Racine, WI

They are there if I need them. No problems with them.

6 years ago

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Lori Huntley, IL

They have been great with response and feedback

6 years ago

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lyle Pewaukee, WI

trustworthy and straitforward and easy to use

6 years ago

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Judy Vail Lapeer, MI

would have given 5 star did not like automatic renewal at $100. more

6 years ago

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Margaret Stephenson Dayton, OH

Low battery life of unit-approx 24-30 hrs

6 years ago

Reply from Medical Guardian

Margaret, thank you for the review. We now offer a newer unit, the Active Guardian, with increased battery life over your current unit. We will reach out with additional information shortly. Have a great day!

Mar. 14th, 2018

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Denise Vaughan Westminster, SC

There seems to be a delay before a response is received

6 years ago

Reply from Medical Guardian

Denise, thank you for the review. Regarding response speeds, under typical conditions, you should see a response in under 60 seconds. If that is not the case, reply directly to this message and we will have a member of our Customer Care team reach out to troubleshoot. Thanks again for the feedback and have a good day!

Mar. 14th, 2018

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Anonymous Cheriton, VA

They don't check on customers. We skip service monitoring, NO ONE contacted us

6 years ago

Reply from Medical Guardian

We are constantly looking for ways to engage with our customers more and appreciate the feedback. We would in fact like to check on your particular situation further. If you provide us with the name of the user, their phone number and address, we will reach out to ensure everything is going as it should. Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian. Thanks again for the review!

Mar. 12th, 2018

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Jodie Smith Scottsdale, AZ

I don't like that you have to carry the base station with you when you leave the house.

6 years ago

Reply from Medical Guardian

Jodie, thanks for the review. You have our Mobile Guardian, a 2 piece portable unit for both in the home and on the go. There is a newer product available, the Active Guardian, that may be of interest to you. It is an all-in-one unit with the emergency button and speaker in one unit that you wear around your neck. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will have a member of our Customer Care team reach out and discuss it further with you. Have a great day!

Mar. 12th, 2018

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Anonymous Upland, CA

VERY GOOD ON SERVICE and follow up on instalation

6 years ago

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Violet Peoria, AZ

Seemed to be slow to answer button call, but maybe me?

6 years ago

Reply from Medical Guardian

Violet, thank you for reaching out. Generally speaking, you can expect a response time of under one minute when pushing one of our buttons. If that is not the case in your experience, we would like to have a member of our technical support team look into your concerns. Would you be willing to provide us with some additional information to help us locate your account? If you reply to this message with the full name of the device user as well as some identifying information (address and phone number), we can reach back out. Any information shared will only be provided to Medical Guardian and will not be posted on . Thanks again for the feedback!

Mar. 7th, 2018

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Debra Buhl, ID

So far has been great have not had an emergency

6 years ago

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Howard Morton Grove, IL

There were times when it took to long to answer

6 years ago

Reply from Medical Guardian

Howard, thank you for the review. We would like to hear a little bit more about your particular concerns to see if there is anything we can do about them. Would you be willing to provide us with some additional information to help us locate your account? If you reply to this message with the full name of the device user as well as some identifying information (address and phone number), we can reach back out to get a better sense of what is happening with your unit. Any information shared will only be provided to Medical Guardian and will not be posted on . Thanks again for the feedback!

Mar. 7th, 2018

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Dawn Ridgeway, WI

Poor connection , takes along time for someone to answer when we hit the help button

6 years ago

Reply from Medical Guardian

Dawn, thanks for the review. Generally speaking, you should expect a response in under one minute after pushing the help button. If this is not the case, we would like to have a member of our technical support team have a look at the device. Would you be willing to help us by identifying the account in question? Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we can locate the account and reach back out. We thank you for the feedback and hope you have a great day!

Mar. 7th, 2018

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VH Allen Park, MI

so far so good,have only had it one month, but no issues

6 years ago

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