Name: Medical Guardian
Rating: 4.1

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Verified Customer

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J J Ferraro

Failed test twice out of 3 tries was informed after 2nd failure that ATT satellite service weak in my area

5 years ago

Reply from Medical Guardian

JJ, thank you for reaching out. We would like to see if we can troubleshoot your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 24th, 2019

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Eric Jackson, CA

So far, so good! Have only had it a week

5 years ago

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B Knower Henderson, NV

clumsiness in appearance. not attractive wearables.

5 years ago

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Connie Crawford Caldwell, KS

Customer Servive and the products, value for the money

5 years ago

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Jorge Menocal Miami, FL

NEED TO DEVELOP LESS HEAVY EQUIPMENT, IT IS TO BALKY

5 years ago

Reply from Medical Guardian

Jorge, thank you for your review. We offer a variety of device options to meet the needs of our customers. We may have a device that is a better fit for your needs if you want something a bit smaller. If you are interested in hearing about other device options available to you, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Apr. 17th, 2019

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Patricia Wilmington, DE

The initial call I had with them was good, but the follow up was not.

5 years ago

Reply from Medical Guardian

Patricia, thank you for your review. We're happy to hear that your initial call went well, but saddened to hear that the follow-up did not go well. Would you care to elaborate further? We value your feedback and want to ensure that others don't have a similar experience. Please feel free to reply directly to this message with any additional specifics you feel may be helpful such as the approximate date of your follow-up call, your phone number, and full name. This will allow us to locate the calls in question. Any information shared in your response will not be posted publically. Thanks again!

Apr. 17th, 2019

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Robert Timmonsville, SC

I don't like that the alert device doesn't transmit far enough.

5 years ago

Reply from Medical Guardian

Robert, thank your feedback. Our devices designed for in-home use are great but don't allow you to travel as you please outside of your home. We do offer devices designed for mobile use, which may be a better fit for your needs. if you are interested in hearing about our mobile device options, please reply directly to this message with your full name, address and phone number and we will be in touch to discuss these additional options with you. Any information shared in your response will not be posted publically. Have a great day!

Apr. 10th, 2019

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Kenneth And Ane Sun City, AZ

We tested the device and it still works.

5 years ago

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Anonymous

I called the customer service and they have called me back very quickly. Their response time is very good.

5 years ago

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Jodi Stocker

Price is a bit higher than I would like.

5 years ago

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Furman

It takes a little time to connect when testing

5 years ago

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Marilyn Jackson Judy's sister

it needs to alarm when they fall she is not able to push the button at times

5 years ago

Reply from Medical Guardian

Marilyn, thank you for reaching out. We offer a variety of products to meet the needs of our customers and offer fall detection as an option for those who may not be able to push their button at times during a fall. If you are interested in hearing more about options available to your sister, please reply directly to this message with your sister's full name, address, and primary phone number. If you want us to discuss these options directly with you, be sure to include your phone number in your response as well. Any information shared in your response will not be posted publically. Thanks for the review!

Mar. 19th, 2019

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Dr. Fredricka Reisman

It was easy to get. They were very helpful.

5 years ago

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Linda sharpe

The equipment is super. the customer service is responsive

5 years ago

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jack ayers

two bands broke in the same place after 3 weeks of use G S refused to replace them

5 years ago

Reply from Medical Guardian

Jack, thank you for reaching out. We're sorry that you've had difficulties with our products. We would like to take a closer look at what occurred here to see if we can help out. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different than your own), their address and phone number, we will be in touch. Thanks again for your feedback. Have a great day!

Mar. 14th, 2019

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Judy Trittler

It spends most of its time with me recharging. Doesn't hold a charge and I want to return it to get my money back.

5 years ago

Reply from Medical Guardian

Judy, thank you for reaching out. We're sorry that you've been having some technical issues with your device. We will have a member of our Cancellations Department reach out to help you out with your request. Have a good day!

Mar. 14th, 2019

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Judy Brown

easy too use & set up, helpful customer service

5 years ago

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Carol

The device is easy to handle, use, and wear.

5 years ago

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Anonymous

When I tested it, they answered right away.

5 years ago

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Gloria Lunsford

I was testing the system, they didnt know it wasn't an emergency, and they only responded by texting me.

5 years ago

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Hilta Vincent

know i can get help even if i am out and about, guarantee,

5 years ago

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Carolyn Annette

Good product and excellent customer service.

5 years ago

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Marj Woody care giver for Phillip

Have not had to use it yet but the wrist band keeps coming apart.

5 years ago

Reply from Medical Guardian

Marj, thank you for reaching out. We're sorry that Phillip has had difficulties with his wrist band. We should be able to help out with that if he needs a new band. So we can better research your particular situation, would you be willing to help us locate Phillip's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will be in touch. Thanks again!

Feb. 27th, 2019

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James Fox

Cost and customer relations promised free months not given

5 years ago

Reply from Medical Guardian

James, thanks for your review. We're sorry there was confusion surrounding additional free months of service. If this issue has yet to be resolved, please reply directly to this message with your full account information including the name of the device user, their address and phone number. Any information shared in your response will not be posted publically. Have a lovely day!

Feb. 12th, 2019

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Ujjwal Datta

Very prompt in calling back even if it's a false alarm.

5 years ago

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Armand And Helen

When I have called customer support, some people seem to know more than others.

5 years ago

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Gail New Port Richey, FL

It just seem to be very reliable and good quality.

5 years ago

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Wayne Junction City, KS

The service is convenient and the device is very handy.

5 years ago

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Judi Lemoore, CA

The actual device is fine, it's like any other medical alert device. But, the employees are rude.

5 years ago

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Lonna Kahn

bracelet is very annoying; haven't had to use it yet so hard to rate anything

5 years ago

Reply from Medical Guardian

Lonna, thank you for your review. We're happy that you haven't actually needed to make use of our services in an actual emergency as of yet. So you are aware, the wristbands for your wearable buttons are user replaceable. We have had customers who have had success in taking their buttons to a watch repair shop to help change the band. Please do not hesitate to reach back out if you have any other questions or concerns.

Jan. 17th, 2019

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Lawrence M Jefferson City, MO

Customer service was very helpful in every way.

5 years ago

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Carol Buffalo, NY

The service is kind of hard for my mother to use.

5 years ago

Reply from Medical Guardian

Carol, thank you for the review. We definitely want to help your mother out with anything that has been causing difficulty for her. So we can best assist her, can you help us in locating her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will reach out to her. Any additional information you could provide about what she has been having difficulty with would be able to help us better meet her needs. Have a great day.

Jan. 10th, 2019

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Berniece Kansas City, MO

Customer service is very helpful with everything.

5 years ago

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Penny Schneider West Chicago, IL

To many rings before the operator answers!

5 years ago

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Terri Fussell New Johnsonville, TN

The product is great, but the info that I provided was never entered correctly.

5 years ago

Reply from Medical Guardian

Terri, thank you for reaching out. We're sorry about any confusion that may have occurred with regards to setting up the account in question. If this issue has still not been fully resolved, we would like to help. Could you help us in locating the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user we will be in touch. If any of that information is wrong in our system, the correct information and a contact number for us to reach out to you to fix this. Thanks again for the review.

Jan. 9th, 2019

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Steve Moore Dublin, OH

"Monthlt check" took too long to be answered

5 years ago

Reply from Medical Guardian

Steve, when you test your device, you should receive a response from one of our highly trained operators in under a minute. If that is not the case, please reply directly to this message and we will look further into your concerns. Have a lovely day!

Jan. 10th, 2019

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Ashley

Ease of setup, product quality, friendliness of staff

5 years ago

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Miriam Harris

Customer service for device not working was confusing and negligent. I was left with no coverage for several days!

5 years ago

Reply from Medical Guardian

Miriam, thank you for the review. We're sorry that you had issues both with your device and our Customer Care team. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your address and phone number, we will be in touch. Thanks again for reaching out!

Jan. 2nd, 2019

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Barbara Steinbeck Okatie, SC

When testing response phone rang four times.

5 years ago

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Michele Jeannette, PA

They've been pretty nice to me and cooperative with me.

5 years ago

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leo Homosassa, FL

too bulky shows thru my shirt and feels heavy

5 years ago

Reply from Medical Guardian

Leo, thank you for the feedback. We have several device options to meet a variety of needs. If you are interested in hearing about some other options that may better meet your needs, please reply directly to this message with your full name, address, and phone number, and we will be in touch. Thanks again for reaching out!

Dec. 13th, 2018

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B Stone Greensboro, NC

Instills feeling of security..easy to wear

5 years ago

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Don Gibson Bridgeville, DE

Great reception. Sometimes a little late in answering

5 years ago

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Christine Surprise, AZ

Customer service was available to me when I had a question.

5 years ago

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Jacqueline Walker Milwaukee, WI

Like the option of necklace versus wrist.

5 years ago

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Debby Phoenix Baldwinsville, NY

They explained everything very well and price is fair.

5 years ago

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Robert Coquille, OR

They don't test it enough and it's not successful in all areas.

5 years ago

Reply from Medical Guardian

Robert, thank you for the feedback. We apologize for the service issues you experienced. While extensive testing of all of our products occurs, unfortunately, we cannot account for every location and for environmental factors that may limit service. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Nov. 27th, 2018

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Peppi

Response time for an alert is a little bit slow.

6 years ago

Reply from Medical Guardian

Peppi, thanks for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Please reply directly to this message with you or the device user's full name, address and phone number. Any information shared in your response will not be posted publically. Thanks again for the feedback!

Nov. 16th, 2018

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Dinny & Alex Seattle, WA

They've always answered my questions when I've asked some.

6 years ago

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Anonymous

The key box was a little puzzling, but we figured out how to open it.

6 years ago

Reply from Medical Guardian

Thank you for the review. If you have any other questions about your device or accessories, don't hesitate to reply directly to this message with your concerns. Have a lovely day!

Nov. 14th, 2018

Medical Guardian Reviews