Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

I test it about once a week. I haven't had to use it yet.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Jan. 8th, 2024

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Verified Customer

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Claire Waterloo, IA

Didn't like original equipment. Blinking blue light on pendent could not be worn in public.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Claire. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Nov. 15th, 2023

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Verified Customer

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Anonymous

I made an error and hit it by mistake and they were very quick.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Nov. 8th, 2023

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Verified Customer

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John

They're there right away.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review John!

Sep. 29th, 2023

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Verified Customer

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Eloise

I tested it a few times and it was always satisfactory.

2 years ago

Reply from Medical Guardian

Hello Eloise, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Karen Santa Clara, CA

Easy to set up and monitors great and work s well

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Karen!

Sep. 20th, 2023

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Verified Customer

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Joanne Phoenix, AZ

The customer service was very satisfactory and friendly

2 years ago

Reply from Medical Guardian

Thank you, Joanne. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 20th, 2023

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Verified Customer

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Ron Palmer Othello, WA

I like the Dallas detection and response.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ron!

Sep. 13th, 2023

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Verified Customer

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David

They have great customer service; they call you back right away.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review David! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 6th, 2023

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Verified Customer

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Robert

I tested it and it worked fine. I haven't had any problems whatsoever.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Robert. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

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Verified Customer

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Helen

My device was lost, and they responded right away in getting a new one back to me.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 6th, 2023

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Verified Customer

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Randy Drake Pittsburgh, PA

My mom seems to like it. Very easy to operate

2 years ago

Reply from Medical Guardian

Thank you, Randy Drake. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 17th, 2023

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Verified Customer

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Nicholas Guy

I used it once so far. EMT response was rapid!

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 17th, 2023

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Verified Customer

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Pat Bushkill, PA

Very professional and very quick to respond.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Pat!

Jul. 5th, 2023

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Regina Riddle Atlanta, GA

I actually never used the equipment, but did return it and cancelled my order....which had been prepaid. Never received my refund.

2 years ago

Reply from Medical Guardian

Hi Regina Riddle, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Jul. 5th, 2023

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Verified Customer

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Fern Gilbert, AZ

The necklace is too big, too heavy and I don't like that it keeps flashing all the time.

2 years ago

Reply from Medical Guardian

Hi Fern, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jul. 5th, 2023

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Verified Customer

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Anonymous

It's really hard because it doesn't charge. We just tested it in the beginning and it worked then.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 3rd, 2023

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Verified Customer

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James

Medical Guardian checks in on me and I appreciate that.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, James. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 3rd, 2023

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Verified Customer

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Emma

They're very prompt and they're very kind.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Emma!

Jul. 3rd, 2023

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Verified Customer

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Patsy

It's very simple to use, I'm very pleased with it so far.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Patsy!

Jul. 3rd, 2023

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Verified Customer

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Sandra Summerville, SC

Very pleasant people. I love the mini Guardian.

2 years ago

Reply from Medical Guardian

Thank you, Sandra. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 28th, 2023

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Verified Customer

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Srinivasan Herndon, VA

it is an added assurance that some help within access

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Srinivasan!

Jun. 28th, 2023

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Verified Customer

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Bob Martin Jackson, MS

They seem to be a highly reputable and dependable company.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Bob Martin. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 28th, 2023

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Verified Customer

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Mary Tempe, AZ

Great peace of mind support with reliable equipment.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Mary! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 28th, 2023

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Verified Customer

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Doris

Everything's very clear and they're very knowledgeable.

2 years ago

Reply from Medical Guardian

Thank you, Doris. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 26th, 2023

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Verified Customer

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Jean

They called within 30 seconds, so quick response.

2 years ago

Reply from Medical Guardian

Hello Jean, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

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Verified Customer

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Karen

When it does go off, they answer immediately. It's good quality.

2 years ago

Reply from Medical Guardian

Thank you, Karen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Olevia Three Rivers, MI

Great customer service, response time awesome

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Olevia!

Jun. 14th, 2023

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Verified Customer

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Judy Fort Myers, FL

Very easy to set up, only used once, but quick Response!

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 14th, 2023

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Verified Customer

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Katie Meridianville, AL

I have not had to use it and I've only tested it. Which seemed to be accurate.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Katie!

Jun. 8th, 2023

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Verified Customer

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Anonymous Humble, TX

It's always available. I'm just very happy with it.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Verified Customer

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Debra

Excellent product. Responses are immediate

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Debra!

Jun. 8th, 2023

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Verified Customer

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Dean Stefanides

Easy to use and professional advice and installation..

2 years ago

Reply from Medical Guardian

Thank you, Dean Stefanides. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 7th, 2023

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Verified Customer

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Kenneth Levittown, PA

The device is very well made and it's worth everything.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Kenneth. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

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Verified Customer

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Michael Glennville, GA

By accident it went off and there was a quick response.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Michael.

Jun. 2nd, 2023

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Verified Customer

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Wilburn Harpersville, AL

I like the way that that they check in with us.

2 years ago

Reply from Medical Guardian

Thank you, Wilburn. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

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Verified Customer

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Stefano Syracuse, NY

They answer the phone right away. They knew who we were.

2 years ago

Reply from Medical Guardian

Hello Stefano, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023

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Verified Customer

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Anonymous Highland, IN

One time I tested it and they responded quite quickly.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023

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Verified Customer

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Janis Niles, MI

Medical Guardian is polite and courteous.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Janis! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 2nd, 2023

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Verified Customer

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Nancy Blocher Anderson, IN

I like that it gives my daughter independence!

2 years ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

May. 31st, 2023

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Verified Customer

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Glenn E Spencer, WV

It's hanging around the necklace and its handy. I tested it once.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Glenn E!

May. 31st, 2023

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Verified Customer

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Dorothy Morgantown, WV

There's nothing wrong with it. It gives me assurance.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dorothy! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 31st, 2023

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Verified Customer

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Charles Largo, FL

Easy to use, and quick to answer when button is pressed.

2 years ago

Reply from Medical Guardian

Thank you, Charles. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 17th, 2023

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Verified Customer

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Alva Blackfoot, ID

They are excellent people to talk to. They walk you through everything.

2 years ago

Reply from Medical Guardian

Thank you, Alva. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 21st, 2023

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Bob Lexington, NC

I'm thankful I had it, actually. I think it's got a great yearly charge.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bob!

Apr. 21st, 2023

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Verified Customer

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Adelfio Westfield, NJ

I like knowing help is just a button push away.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Adelfio! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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Diane Greer, SC

I like the convenience of knowing that I'm taken care of.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Diane. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 18th, 2023

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Diana New Fairfield, CT

For the price, it's good. Gives you peace of mind.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Diana! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Apr. 18th, 2023

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Verified Customer

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Arlene Grafton, OH

It's been excellent so far. They've always been pleasant.

2 years ago

Reply from Medical Guardian

Thank you, Arlene. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Delores Pueblo, CO

It was delivered in a timely manner, we were able to get it very quickly.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 18th, 2023

Medical Guardian Reviews