Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Susan Westfield, NJ

Took 15 mins for paramedics to arrive. Think service is good overall. Customer support great.

8 years ago

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William Saint Louis, MO

Very convenient and with the ability to locate the patient makes it valuable.

8 years ago

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Judy Stockton, CA

The representatives are excellent, and although I haven't had any emergencies, I'm satisfied with the service.

8 years ago

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Audrey S

courteous employee and not pushy explaied different options quick answer on test call

8 years ago

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Katherine B.

Had to use on a few occasions, were fast efficient and professional

8 years ago

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Wanda M

I've never an emergency but have responded quickly when I've called.

8 years ago

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Dolores F

Paul in Sales was so understanding and kind. The response time is excellent.

8 years ago

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Elizabeth S

I still do not have my paper bill yet which has been requested over and over, then I come up looking unpaid. Please follow thru!

8 years ago

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Rose H

Good, but not great. Sometimes it takes 20 minutes for them to respond. I think that is too long.

8 years ago

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Barbara Stephenson Hillsborough, NC

They've been very helpful with the information they provide when I call in. All I do now is put it on in the morning, and keep it on until bedtime.

8 years ago

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J S Falls of Rough, KY

I've been very fortunate because I haven't fallen, therefore, I haven't used the service yet. Their agents are just fine.

8 years ago

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Jesus Hernandez Del Rio, TX

My experience with Medical Guardian has been average. I just plugged it in, set it up, and that's it. Their representatives were good.

8 years ago

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Maryann Naret Central City, PA

It just gives you a peace of mind. The representatives helped us set it up and all, but so far, I haven't had to use it yet.

8 years ago

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Terri Aulman Gilroy, CA

The equipment have been very easy to use - I'm very satisfied.

8 years ago

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Joyce Seeman Woodward, IA

Overall, using the Medical Guardian equipment has been excellent. Sales representatives are fine

8 years ago

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Timothy Rife Murray, KY

They've been very good so far. It was very easy to set up everything and their service is great!

8 years ago

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Delores Welch Claremore, OK

90 yrs old and I live alone. Employee was very nice, pleasant. Simple instructions as they were told. Satisfactory.

8 years ago

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Carolina Landona Shelton, CT

Have a necklace stand alone unit for my mom. Very easy to use. Fine service.

8 years ago

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Diana Parker Panora, IA

I found Medical Guardian by just researching. The sales team is deceiving and the service is irritating and frustrating at times. Hate that I have to charge the thing.

8 years ago

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Lisa Arthun

We have been on contract with Medical Guardian for 12 months. My mom has fallen 2 times without the fall detection going off. Also, my dad was in the bathroom and accidentally pushed the button. The 4th contact on our list was called first!!! The I will do my research and change companies asap.

11 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Lisa. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jan. 16th, 2025

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Keith Granell

So far 2 of the emergency devices have not worked properly - either not auto-responding to falls nearly consistently enough - and the charge indicator is also not reliable. The device is supposed to blink to indicate that it’s charged - blinker doesn’t seem to work. We’re waiting on the 3rd one to be sent right now, but we would expect higher reliability for these emergency devices. The most recent emergency call was re-routing twice before action was taken.

1 year ago

Reply from Medical Guardian

Hi Keith. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Steve kelly

The service, when needed was adequate. However, the cancellation was not straightforward and I continued to receive bills two years after the customer (a family member) passed away, despite multiple efforts to cancel including their formal cease and desist submission. When you file their cease and desist, you are not provided with a confirmation number so make sure you take screenshots and document all conversations with their customer service department. Even with multiple attempts to cancel they are still sending me bills and threatening to send to a collection agency!

1 year ago

Reply from Medical Guardian

Hi Steve, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Apr. 3rd, 2024

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Missy Buss Los Angeles, CA

If I could leave 0 stars I would. This company is horrible. I tried canceling the service and they continued to charge me even after the device was turned off and in route to return. They said I would be charged for the service until the device was restocked….but there is no service because the device is in the mail. After it was confirmed received, they continued to harass me for payment. I called several times but continued to get past due notices. Find another service. They are crooks.

1 year ago

Reply from Medical Guardian

Hi Missy, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 27th, 2024

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Marlene Elgin, NE

Timely response from system. I have not had a real emergency but have good response when there is an unintentional contact.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Marlene.

Jan. 25th, 2024

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Edna Charlotte, NC

Having Medical Guardian for my 89 yr old mom has been a blessing. It gives her confidence and security and that gives me peace of mind.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Edna! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 7th, 2023

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Patricia Harmony, ME

This was purchased for my mother, the person I spoke with to get information about the device was fantastic, answered all my questions

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Patricia! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 14th, 2023

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Verified Customer

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Dianne Greensboro, NC

I’m very satisfied with your product, it provides me with that sense of security and confidence that I was looking for.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dianne!

May. 17th, 2023

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Verified Customer

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Diane Tucson, AZ

I have only had this for a few months so too soon to evaluate overall. I will say that I find the connections on the charging device to be rather flimsy. I also have been unable to use the watch or pendant.

2 years ago

Reply from Medical Guardian

Hi Diane, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 5th, 2023

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Verified Customer

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Betty Chicago, IL

My mom feels very secure with her guardian. She even dropped it on the carpeted floor and they notified her right away.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Betty.

May. 3rd, 2023

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Debbie Mazurczak San Antonio, TX

Randomly goes into learning mode, and needs to be re paired. Several calls for help have been made without touching any equipment. Standing directly at the main box, you have to yell for it to hear you, and end call for help. After a fall, I learned we were over promised, and told our unit had fall detection, which it does not. It is an additional piece of equipment and monthly charge. We are canceling service for another.

2 years ago

Reply from Medical Guardian

Hi Debbie Mazurczak. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 13th, 2023

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Verified Customer

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Betty Waterfield Sylvania, OH

I would really like to give Medical Guardian a five star rating but I have found it to be unreliable. In the morning (7 am) it says it is 100% charged; but sometime during the day it completely discharges. What if I were to need help at 3 pm? Guess I would just be out of luck getting any assistance. Needless to say, I plan to call Medical Guardian with my complaint.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Betty Waterfield. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 10th, 2023

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Verified Customer

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Carol Asheville, NC

My mother really likes the security she feels having her Medical Guardian around her neck. She feels safe everywhere she goes.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 5th, 2023

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Verified Customer

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John Van Horn Osceola, IA

Got my father to wear it with little resistance. He actually used it once, and it everthing worked as it was supposed to.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, John Van Horn. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 30th, 2023

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Bob Merchantville, NJ

All seems to be working fine, tests ok. The best part is I have not needed to call for actual medical services, which is a good thing.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Bob. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 27th, 2023

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Timothy Curran

I like having the security that my mother at 100 years old and when no one is around can contact emergency to get assistance.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Timothy Curran! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 14th, 2023

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Anna Watsonville, CA

Wouldn’t use another company. This has proven to be amazing! So compassionate, so kind, invaluable responses when needed. Such a peace of mind.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Anna. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 3rd, 2023

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Bill South Windsor, CT

Everyone is very helpful and professional. From financial to equipment guidance to medical calls. We are very happy with the service.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bill! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 3rd, 2023

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Tim Schulz Venice, FL

Contacted Medical Guardian because we needed a new alert system. I was very clear with the agent concerning our needs for a certain type of wristband. He assured me they had exactly what we wanted so placed the order and when it arrived it was not as promised and we had to return it, never even took the unit itself out of the box. They refunded everything but shipping as is their policy but very disappointing ad we never would have ordered it had the agent not flat out lied to make a sell.

3 years ago

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Tanya Evers San Antonio, TX

After falling for the hype and because I am prone to losing my balance, I purchased a necklace. The battery which brags that it holds a charge for up to 5 days, ran down after two days. I charged it again (overnight each time) and it stopped with no warning (no flash, no chirp) after another 2 days. Customer service told me I was too far from a Verizon tower for clear reception. I live right in the middle of one of the largest cities in the nation, so I doubt the veracity of that excuse. Best advice I can give: pass this by and get another device.

3 years ago

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Tim Englert DeLand, FL

We purchased this program 2-5-21 , we were buying the freedom guardian watch. After all was paid( in advance for first year) we were told the watch was not available till the end of Feb, no watch.. then told end of matchbox watch, then told end of April. No watch… on and on , now told end of July. Your company needs to get its act together, if it’s available as advertised send it ,if it’s not available be honest and tell us what’s going on instead of the Texas two step…. The program is for my wife’s 85 yr old mother.

4 years ago

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Pia Nelson Clinton Township, MI

I purchased this item for my mother in law with the intent to keep her safe. Please don’t believe what they’re selling. They charged my account $226.68 my refund amount was $150.67. The device was never open nor activate and returned within 10 days as the policy states. This company is a scam don’t believe anything your told. It’s really sad when elderly people are taken advantage of especially during a pandemic when money is very limited for our seniors citizens. Never never never let someone sale you anything over the phone. Bad Business……Pia Nelson

4 years ago

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Richard Berg Sherman Oaks, CA

This company is a sham. I purchased service and had to cancel. I was told if I returned product I would receive a prorated refund. I paid for shipping and was told two months later when I contacted them about refund three different stories and finally when I complained they told me they would not send out a refund. I was very unhappy about the way they answered emergency call during gthe time I had the service. Do not believe all the hype when you read their reviews.

4 years ago Edited September 14, 2021

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Dawn Rudio Valencia, CA

I'm only giving a 1 star for customer service when we activate the device. We pay for two pendants, one is the fall protection that does not require activation of the button. In 12 months my mother has fallen three times, broken her hip and the device never activated either time. It has been replaced since her hip fracture and today she fell on her face and again the device did not activate. Not sure where to go from here, but I am not at rest with this company's devise at all!! Very disappointed, very sad to know she would have lost her life if we were not present.

4 years ago

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Stanley R Gilreath Massillon, OH

disappointed the prorate is NOT from date of death. Also discouraged there is not away to cancel the subscription on line even when an account is set up. Now we are at the mercy of the delivery system to return the equipment. The remedy is prorate from date of death after equipment is received.

4 years ago

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Vernon cline Fort Mill, SC

Great service when Dad was alive, BUT THEY LOVE TO CHARGE DEAD PEOPLE!!!! Dad passed away 12/31/19 and his account was paid in full and equipment paid for in March 2020. In October 2020, Medical Guardian charged charged me for the month of October and tried to bill me for two more months since then. This is after sending my third signed "Cease and Desist" letter to them, which they have finally acknowledged receiving. Now I have to wait a couple more weeks before I have to call back and request a refund for the payment they charged me without my permission.

5 years ago

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Michael Giampapa Merritt Island, FL

First of all, I have no complaints about the service at all. I used them several times and they were always right there for me. My complaint is that I've been trying to cancel my account for months, I changed the autopay feature to OFF but they still charged my account. I left multiple emails and have never received a call or an email response. After debiting my account I explained in one email that I expected my account to be canceled and that they took my rent money which I had to borrow to avoid penalties.

5 years ago

Reply from Medical Guardian

Greetings Michael and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 10th, 2020

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Dante H Detroit, MI

Would give a lower star if I could. Beware if you are paying for this service for your loved one. My father passed nearly 2 months ago, unfortunately, the device is over 1000 miles away, and due to COVID retrieving it is not practical at the time. After speaking to several people I am basically being told that I will have to pay $350 dollars for a lost device and there are no exceptions even under the circumstances. They don't seem to care that I am not even the subscriber I just took overpayments when my father declined. Please beware!!! I would not recommend this service.

5 years ago

Reply from Medical Guardian

Hello, Dante. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Michael Woodside Santa Maria, CA

Great service I found you online and Rudolph Terrell was great in helping me and especially his persistence and follow through.

5 years ago

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Karen Olszewski Plymouth, MI

This company is out to rip you off! I ordered a gps necklace and had to return it. It was too heavy for my neck. They charged my AE immediately but I didn’t receive the unit for 2 weeks! I returned the unit the next day. They charged me for a month of use 124.00. Give me a break! Terrible customer service! Taking advantage of older people. A total scam! Please do not use them.

5 years ago

Reply from Medical Guardian

Hi, Karen. Thank you for your review. We are sorry about the experience you had cancelling the account. We're going to send you a private message with more information. Thank you.

Aug. 25th, 2020

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Craig Carmichael, CA

If I could give them less than 1 star I could. The first device they sent would not hold a charge, so it was replaced at no cost. The second device they sent would only hold a charge for a couple of hours and quit - dead as a door nail. I have absolutely no confidence in their piece of junk, and will demand my money back. I will post a review on their willingness to refund my money. BTW if Medical Guardian is monitoring these reviews, I will go to court if I have to.

5 years ago

Reply from Medical Guardian

Hi, Craig. Thank you for your review. We are sorry that your experience with the equipment was less than satisfactory and understand your wanting to cancel the service. We're going to send you a private message to collect account-specific information so that we may look further into this issue for you. Thank you.

Jul. 7th, 2020

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