Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Delores Dimichele Jefferson Valley, NY

I'm 81 years old and have severe spinal stenosis, so it's important for me to have this because I live alone in my studio. Before getting it, I fell and couldn't get up. I was lucky that time in that my niece and her husband were home, so they were able to help me. After that I just knew I should have something like it. I was going to get a different company, but they called me first and I went with it. I don't really wear the necklace, but I have it nearby when I'm home. When I'm sitting down I put it on the end of the couch or just sit next to it.

7 years ago

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Thomas Madeline Fountain Inn, SC

When we've called to test it they've always responded, they're available an answer any questions. Well it allows my husband to be able to go out in his backyard workshop and still I have comfort in knowing if he needs help, I am retired nurse that I can be called first, I did let them know to make a note at before they dispatch, to call me first because we're always together and I can confirm if need.

7 years ago

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Edda Plesa Bradenton, FL

An advertisement. No actually my mother has it and I don't think she's ever used it. All right it makes her feel secure that is what she said and it makes me feel secure as her daughter that she has, they're always available and they get right back to you and then if there is a problem they always fix it. Device could be a little smaller. No just as I said I'm happy that my mother has it.

7 years ago

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Virginia Mueller Plymouth, WI

I guess I saw it advertised and they are all pretty comparable. Well actually it's for my mother and she's ninety four years old and live next door, she slid out of bed so she had to use it, I think just two slides out of bed but we fixed it up so she won't slide out anymore. They are courteous, followed right away, they were very courteous. My mother has a necklace, just easy for her she doesn't like anything around her wrist it just right there to press if she needs, I guess its appropriate.

7 years ago

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Anonymous Raleigh, NC

I just read reviews and it seemed to get good reviews. Well actually it's for my mother and she has it and she doesn't use it very often she's afraid she'll wake somebody up and bother them, they called her and they've been very good to answer when she has had questions, its seems to be working just fine and don't have any complains about it. Not that I can think of.

7 years ago

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Barbara Nelson Oakland, CA

Well I know that I needed it because of my health, so far I have not had to use it but I have accidentally pressed the button and everything just went fine, they called to check on me to see if everything was okay to which I let them know I was okay and I had accidentally pushed a button. they really care about you and they were very nice, is just perfect for me.

7 years ago

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Dorothy Flanagan Auburn, CA

I decided because of the service and the equipment. Yes my first time I used I was in Disney land and somehow I had press button on my chest and they were looking for me in the restaurant that I was in, so the GPS works fantastic I've had a bad couple occasions where it accidentally got dumped and and they've come after me and it's been very good service, feel very protected. It works I'd rather have not to worry about taking it and to remember to keep it charged but its pretty handy.

7 years ago

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Anonymous Lexington, KY

I don't know I researched this two or three years ago and I looked at all the different alternatives and medical guardians to get rating reviews, it's for my mother, my mother hasn't had to use the device yet but she's tested to make sure she knows how it works a couple of times and on those tests the response from medical guardian has been very good and was very fast. Sales staff is pretty knowledgeable about the product as well.

7 years ago

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Anonymous Bullhead City, AZ

My care taker that is my daughter encouraged me for my safety. I have a friend who falls all the time, we are both 88 years old, I have used, I believe in the morning about 9:30 am at the gym every day except the day where I go to yoga class and I get home around 1:00pm and from then I have my device on, it's very good for my daughter to know that nothing happened to me and I'm careful but I realize that it could happen so that's why my daughter got it for me, every time I checked in with someone immediately help, I've only called once.

7 years ago

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Mary Anderson Janesville, WI

Well the only time that I've been associated with is when my mother had fallen and I wasn't there but my sisters were there and they could not get her up and I said just push the button. Their response was very prompt and they notified everybody on the list that needed to be notified and the services we spotted so quickly. it just works and its simple. I haven't had any experiences of issues popped up.

7 years ago

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Judith Newman Metairie, LA

My son and daughter in law were visiting me after my husband passed away and I knew I'd be living alone so, it was their suggestion that I have something similar so I looked up on the internet and found the different brands and I think it was about a whole year that I got the first one and I think it was really good that I lost my dependent so I had to buy a new one, I did have a fall at my house and when I rang the bell they were here in less than five minutes. I've only used it once but it worked very well when I did use it.

7 years ago

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Anonymous Terrebonne, OR

Basically the media, I searched around online and it seemed like the best product. Actually its not for me, its for my father but he hasn't had to use the service. Its easy to use, one button access. I mean its, the price is kind of high but then again for the peace of mind it really makes sense so you have to pay that much for protecting your your elderly father.

7 years ago

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Janelle Nevermann Mason City, IA

I really don't know and there's no specific item as I thought it would be, a good reliable company. I think I'd read something favorably by the customers and so we decided to go with it. We have not had to use it at all and we tested occasionally and it seems like it should work out pretty well, when I was gone one time my wife did use it but she didn't need any assistance, she'd fallen but have not been able to get back up and did not injure, they've been very helpful when we have had questions about it and they seem to be very polite and know what they're doing. it's been no problem with it and it has been satisfactory. I don't have any negative comments.

7 years ago

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Anonymous Shingle Springs, CA

I saw it advertised at the time I was needing and I called them, can't really remember it's been a while back. You know don't think I've ever used it the well maybe somebody else used it once I have a brain tumor and I'm not real stable and I've fallen a lot so that's why I got it, they are prompt and attentive and seem to know what they are doing. It works when you need it. It just gives me a sense of security.

7 years ago

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Mariann Blackwelder Allen, TX

I had information about it I think I saw it online I don't remember for sure but I needed a company like that, so I chose it. I had surgery on my knee had me replacement and I have fallen a couple times I used a walker and I had an accident with it and I fell and so I use my medical alert and was able to secure our local fire department, a man came out and pick me up, they alerted the people that I needed help immediately and they were here. I think it's very good, I think they're a good company and they do what they say they will do. Its very positive.

7 years ago

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Peggy Bragg Oak Hill, WV

The cost, the efficiency and other people's rating. My mother uses it and she has no problem with it so its convenient for her. I've only had one issue in that well it wasn't really an issue was more of a question and it was handled very promptly. There's been no problems. We continue to buy and use it you know my mother will continue to benefit from it.

7 years ago

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Antonette Stroveglia Oakdale, NY

To be honest just looking around and I happen to see it for a good price and I got it. To be honest with you, luckily never had to use it for an emergency but it was used by mistake a couple times by my mother, she got confused and press it and you know then they called but it worked well they did it professionally and was handled well so you know I think it's a good product, I got the wrist band one.

7 years ago

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Anonymous Hayden, AL

I got it just because I thought it was an important service to have. I wear the little wrist strap but luckily I've never had to use it. It's good to know that I have it since I don't have any relatives that live close to me. With the people around me and Medical Guardian, I have a good network of people that can come and help me if I need it. They seem to be the best but I think all services of this type are expensive'

7 years ago

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Mary Vanscoy Glidden, IA

I knew I needed to have something that could help me in case I fell or had an emergency, so when I saw their ad I decided to go ahead and get it. I tried to use the bracelet first but that just fell apart. I've been using the necklace since and I really like it. I haven't had to use it, but I know it works well. That's because apparently I forgot to plug the thing into the outlet and they called me at night to make sure I was fine. They also called my sons to let them know what happened. Anytime I've needed them for anything, they've been there to help me and return my calls.

7 years ago

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Dorothy Moore Redding, CA

I researched about 10 different companies. They had the best ratings and I liked that their service center was in the United States and that the device had GPS in it. They also gave you the wristband and the pendant, so we signed up. We've never had an emergency where we needed to use it, but we have tested the button. It's very simple and easy to use. We did have an issue with the pendant once. It wasn't working but they sent us a new one within a day or too.

7 years ago

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Bobbie Smetak Tucson, AZ

I'm not in good shape and, at the time we got it, my husband wasn't either. I wanted something that he could use even when we left the house, so I got Medical Guardian. My husband has passed since, but I still have it on me. I make sure that I have it in my purse all the time. I've only really had to use it once in January 14th, 2016. The people were on the phone helping me within seconds. They came out here immediately.

7 years ago

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William F Green Tucson, AZ

I'm pleased with the service they've offered me so far. The service is great and they answer any questions that I have. The response I've gotten from them has always been very quick. On October 13th of last year I had a very quick low blood sugar episode where I ended up falling on the floor and rolling around. I set the alarm off and they responded quickly. By the time the paramedics got here my blood sugar was at 23. They saved my life that time. Having it gives me a lot of freedom to go out that I wouldn't have otherwise.

7 years ago

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Virginia Kessell Twin Falls, ID

I called them and I was just impressed with the gentleman that I spoke with. He explained everything to me really well and, since the price was really good too, I decided to just go with Medical Guardian. The button is very comfortable. The only time I press it is when I do the monthly check on it. They're always very polite, courteous, and helpful when they respond. I'm very happy with the company and the service.

7 years ago

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Hugh Latta Palmetto, GA

I looked at the reviews of companies that were listed at the very top and compared them to each other. They covered everything that I wanted and I liked that they had the remote system that lets you travel with it. Since their rates were not as high as others and provided more, I just went with them. I've never had to use it, but when I've accidentally bumped it, they responded immediately. I was able to just cancel the alarm and everything was fine.

7 years ago

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Sandra Tidman Marietta, GA

I wear it all the time. I haven't had any situation where I needed them to come out and get me. However, there was one time when I was coming up from the basement. It was very high, I tripped and fell off. They came on right away and talked with me to check if I needed help. Apparently the thing just knew when I fell and things worked out for me after that. They are very accommodating and I trust them.

7 years ago

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Alice Jastrzab Lansing, IL

I was interested in them because of everything they covered. The price was also just right and fit within my budget, so I gave them a call to learn more about it. They explained everything to me and, since I was very satisfied, I decided to go ahead and sign up. It's a very good service. I'm always very pleased when I talk to them. They always speak to me very plainly and in ways that I can understand everything they say. They don't use high terms or anything of the sort.

7 years ago

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Judy Kavanagh Carpinteria, CA

They are much better than the other company I had. I haven't used it much lately but I have a tendency to fall and I'm usually unable to get back up on my own. Whenever that happens I push the button and ask them to call security in the place where I live so they can come for me. Their response time is good, I'm pretty happy with it. Of course, I would prefer if I didn't have to wait at all. I always get a phone ringing before somebody answers and after that I have to wait for them to contact someone else to help me. I wish I could just go straight to whoever can come for me. I like the way it works though. I'm pleased with it and I'll continue using it.

7 years ago

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Alice Ludlow Overland Park, KS

It's for my mother. I picked it because it was reasonably priced and we didn't need to hook it up to a telephone line for it to work. The one time she should've used it she forgot she had it on her wrist. I've never had a problem with it though, it seems to be doing pretty well so far. They've always been there for us when we test it. We haven't tried moving it around and testing it, so we'll do that next month.

7 years ago

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Louise And Charles Mangano Sayville, NY

We decided to go with them because of the price and because we could cancel the program if we needed to. My mother hits the button and we get to called her. Any time I've called them they take good care of her and solve the problem or issue. The only thing is that it is not loud enough. It's comfortable to know that my parents have it in case they need it.

7 years ago

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Anonymous Macon, GA

I'm 93, almost 94 years old. After my husband died my children were after me so I would either move closer to them or get Medical Guardian. Since I didn't want to move, I got it. My son is the one that installed everything and pushed the button to test it. When he did, the ambulance responded right away and my next door neighbor came out. Usually I wear the device around my neck everyday when I get up from my bed, when I go to the front door to get the mail, or do that kind of thing. I feel secure having it in case I need it. I'm not really happy with the price though, it's a little high especially considering that I don't use it much.

7 years ago

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Deborah Ross-Cole

I saw an advertising for them and realized that I needed it. My husband works and sometimes has to work double shift. Because of that I'm alone at home a lot, so I keep the device on me all day long. The button has given me no problem whatsoever. It works the way it's supposed to. They are very alert and always take care of me. I've made a couple of mistakes and called by accident, but I let them know that I'm ok and they're very nice about it.

7 years ago

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Lillian Pratt Mansfield, LA

I did a little research and looked at reviews before picking them for the person that uses it. She lives 75 miles away from me and, on a typical day, she wears the device around her neck. It seems to work when we do the occasional test run. The time she used it they informed me right away and updated me on things as the situation progressed. When I had an issue with the button they just exchanged it and got me another one.

7 years ago

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Anonymous Edinburg, TX

I called different places and felt that the gentleman from Medical Guardian that explained everything to me was very kind and courteous. When I called them back, they answered right away. After that I just had a really good gut feeling about it and chose it for my mother. She has tested it to make sure it's still working. They've answered right away whenever she tests it and have been very courteous every time. They're always very kind and understanding with her, even when she presses it by mistake.

7 years ago

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Nancy Stiles Columbus, TX

We have not had to use it for an emergency. Actually, it has been years since we last pushed the button on purpose or by accident. Whenever we pushed it though we got an immediate response. I'm satisfied with the way the system works. The one thing I don't really like is that they said that emails would be sent out to the people in our emergency list if anything happened. That does us absolutely no good in an emergency situation. The situation was addressed though and even if its an accidental push they call the people and also send them emails.

7 years ago

Reply from Medical Guardian

Nancy, thank you for the kind review. Looking at your account, it appears we were able to address the issues you were having with emails going out. Please feel free to reply directly to this message if you have any other questions or concerns. Have a great day!

Mar. 30th, 2018

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Leroy Klein Baltimore, MD

I'm the neighbor of the person that uses Medical Guardian and whenever something happens they usually call me. So far he has used it 3 times already. They usually call him first when the alarm goes off but, since he is hard of hearing, they end up calling me. When he needs it, they sent out the paramedics and send him to the hospital. It definitely works, they respond right away and are very friendly and helpful. It doesn't cost much money, but it's definitely worth it.

7 years ago

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SG Elkhart, IN

I had an accident before getting it where I ended up unconscious on the floor and had nobody to help me until I woke up. That was the reason I got it. I've never had to use it, but I feel comfortable having it now. I think that everybody that is getting older should get one of these just in case. I wouldn't want anyone to figure out they need it the same way I did.

7 years ago

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Jacqueline Savitz Clearwater Beach, FL

We went through them, mostly checking the price, and we choose Medical Guardian based on that. I've had to use it twice already. On one occasion my husband was the one that used it to call them and got me an ambulance. They are there any time I need them. I've checked with a friend that has something like this too but the one he has is not as good.

7 years ago

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Anonymous Port Orchard, WA

My husband is 94 years old so I wanted him to have something in case of an emergency that would work both in our home but also while we were out together. They seemed to cover exactly what we need for him, so we got it. Fortunately we have not had to use it, but it's a great service to have. Anytime we've had a question they have been able to answer it just fine. We're happy with it.

7 years ago

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M.A. Franklin, PA

Most days there's no one around in the house with me. So, on a typical day, I put it on in the morning and keep it on me until I go to bed. I use the bracelet, because I just don't like wearing pendants or necklaces all the time. It's not comfortable for me. I haven't had to use it yet but I've tested it in various areas of the house and it works well everywhere. They always come through and whenever I call them for that, or if I have any questions, they are very kind and courteous. It's well worth whatever it costs. I trust them and I know it will work in case of a real emergency.

7 years ago

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Anonymous Butler, MO

A niece that works with doctors recommended this one to me. They have given me good service so far. I call in once a month to check it. They answer within 4 or 5 minutes, which is a good policy. I just tell them it's a test and not an emergency and everything is fine. They are always very kind, polite, and caring. Right now it's there as a sort of a back up support in case I need it. I feel like it's a good unit and a good thing to have.

7 years ago

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Mrs. Anne H. Gray

My daughter was the one that decided to get it. She is a nurse and did some research before recommending this one to me. I never take it off and I've had to use it a couple of times already. They answer immediately and send help out right away. They also call and follow up with my children to let them know what's going on. They're just always on top of things and respond when I need them. I'm very pleased with them, they're very reliable.

7 years ago

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Anne Harding Scotts Valley, CA

I'm off and alone in my house. Since I'm 88 years old I could fall anytime, so I needed to have something to call for help if that happened. That's why I looked for a service like theirs. They were really the first ones that I heard about and the first ones that I applied to. They were just very kind and understanding when I talked to them and that was enough for me. I've never had to use it except for when I test the system, but I wear the button all the time, day and night. It's very comfortable.

7 years ago

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Joan Henderson Solvang, CA

I got it because they offered what I was looking for. I use the pendant, but I haven't tried it yet. It has gone off twice already by accident though. One of those false alarms happened in the middle of the night. I was unaware that I had pushed the button and they just showed up. I thought it was great that they came out even if it had been a false alarm on our part.

7 years ago

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Lynn H Sumter, SC

Even though my health is not that great, I know I can relay on it and I'll be safe. The necklace is always on me. One time my little dog jumped on me and pressed the button accidentally. Their customer service was just brilliant. They called me and made sure that I was alright. They didn't want to hang up until they were really sure that I was ok. Everyone is really kind, brilliant, and sweet. I feel comfortable with it.

7 years ago

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L.T.J. Keystone Heights, FL

I saw some ads and decided to go with them. I'm 86 years old and have MS, so I'm kind of crippled. I fell down once so I pressed my mechanism to get help. It took several seconds for them to respond, but when they finally came on they did what they needed to do. Things were ok in the end, though it felt like I was waiting for several minutes before they responded.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We would like to look into the response speed of your device, given what you mentioned in your review. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address or phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely weekend!

Mar. 30th, 2018

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Cleone Lawrence Placerville, CA

The features and price convinced me of getting it. One time I was out of town when my mom called them. She was having problems breathing so she hit the button and they were there for her in no time. They responded quickly, calmed her down, and things worked out well. Everything worked as advertised and, after that, my mother felt much better about having it with her. It has been worth every penny. It's a very cost effective and helpful system.

7 years ago

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Diane & Ralph Inman Gaylord, MI

I have to take care of my mother who is 93 years old. I'm in my seventies so it's a really good thing to have around. She usually has it around her neck and if we ever need it, all we have to do is grab the button and push it to get help. We've had to use it 3 times already. On one occasion my mother fell out of bed and hit her head so bad that it split and she started bleeding. They responded right away and asked us if we needed help. Someone got here quickly and helped us. I'm glad we have it here, it gives us security.

7 years ago

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Joyce Taylor Alexandria, VA

My daughter looked at all the different services and picked this one for me. I don't want to fall but I can't help it if that happens because of my bones, so I have it in case I need it. I have both a bracelet and a thing for my neck and I can wear either one. Once I accidentally pushed the bracelet one and they called me on the machine to see if I needed any help. That was the only time I used it but I'm happy that they answered immediately.

7 years ago

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Debbie Bailey Decatur, IL

Billing Issues; RECEIPT of paper bill does NOT allow enough time for payment to be sent back & rec'd by due date!!!!!!!!! Paper statement preferred by & to Lacey's; payment sent back same day bill rec'd & then not getting posted as paid by due date. This has been an ongoing problem since sign up last year. Parents very upset when notice rec'd of payment overdue when they comply as soon as possible for them . They WILL NOT do transactions electronically and 10+ business days should be sufficient time from check put in mail to payment posted on account. Rep named Reggie has assured repeatedly that this will not be a continuing problem, but it has been!

7 years ago

Reply from Medical Guardian

Debbie, thank you for reaching out. Rest assured that when your parents receive their quarterly invoice, they are not overdue. The invoice generates automatically in their system on their due date, but there is a period of 20 days after that for them to pay their bill. They will incur no late fees and are not considered late with their payment at this point. If you have any other questions about this billing issue, feel free to reply directly to this message. Have a great weekend!

Mar. 30th, 2018

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Darletha Moore Wichita, KS

My daughter got it for me. We talked about a few different options and she said that this was the one that I should get, so we got it. I wear it all the time around my neck and usually I don't even notice it's there. I only really take it off at night, but I keep it close by. I've been satisfied with it. I was actually out sweeping the garage once when I accidentally hit my button. Next thing I knew, the ambulance people were out in my house looking for me. They were here right away and it worked very well. The service is very economical. I'm glad I have it, I feel secure with it.

7 years ago

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