Name: Medical Guardian
Rating: 4.5

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Debbie Bailey Decatur, IL

Billing Issues; RECEIPT of paper bill does NOT allow enough time for payment to be sent back & rec'd by due date!!!!!!!!! Paper statement preferred by & to Lacey's; payment sent back same day bill rec'd & then not getting posted as paid by due date. This has been an ongoing problem since sign up last year. Parents very upset when notice rec'd of payment overdue when they comply as soon as possible for them . They WILL NOT do transactions electronically and 10+ business days should be sufficient time from check put in mail to payment posted on account. Rep named Reggie has assured repeatedly that this will not be a continuing problem, but it has been!

8 years ago

Reply from Medical Guardian

Debbie, thank you for reaching out. Rest assured that when your parents receive their quarterly invoice, they are not overdue. The invoice generates automatically in their system on their due date, but there is a period of 20 days after that for them to pay their bill. They will incur no late fees and are not considered late with their payment at this point. If you have any other questions about this billing issue, feel free to reply directly to this message. Have a great weekend!

Mar. 30th, 2018

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Darletha Moore Wichita, KS

My daughter got it for me. We talked about a few different options and she said that this was the one that I should get, so we got it. I wear it all the time around my neck and usually I don't even notice it's there. I only really take it off at night, but I keep it close by. I've been satisfied with it. I was actually out sweeping the garage once when I accidentally hit my button. Next thing I knew, the ambulance people were out in my house looking for me. They were here right away and it worked very well. The service is very economical. I'm glad I have it, I feel secure with it.

8 years ago

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Susan Flaster Eustis, FL

The reviews I read about them were very compelling, so I thought I'd try it. I haven't used it yet, I just keep it around my neck. It's comfortable. At one point I thought I had lost my neck pendant, so I called them up and asked them to send me another one. A little after I figured out where I had left it, so I called them back and told them I had found it. They said that was alright, they would still send one my way and I just had to call them to activate it once it got to me. That way I would have an extra piece just in case.

8 years ago

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Donna L Bowman Denver, CO

We saw the advertisements for them when we were looking around and just decided to sign up. The equipment is very easy to manage and there's clear directions for how to use it. We have the little mobile unit that goes around my neck and the watch that I wear when I'm outside working in the yard or something. I haven't had to use it, it's just there in case we need them. They seem to know what they're doing. Anytime I've called with a question or anything, they've been there to answer.

8 years ago

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Grace E. Smith

After I had a very mild stroke my children got worried about me. One of my sons looked into this and I decided to go with it. I've had it for some 3 years and so far things have been good. There hasn't been an occasion where I had to use it and I have had very little trouble since the stroke. I usually put the medallion down in my bra to keep it from bouncing around. That way it doesn't bother me at all. I think I've caused them more trouble than anything though. You see, I like washing my hair on the sink. So when I do that I bend over and the necklace gets pushed and sets the alarm off. I apologize whenever that happens, but the gentleman that responds always says that as long as I'm ok, it's alright. From the few times I've talked with them, they've been very nice and I'm completely satisfied with it.

8 years ago

Reply from Medical Guardian

Grace, thanks for the review. We're happy that you have been healthy these past 3 years and haven't had a need for our services. It is not a bother at all when you get one of our operators on the line. They are there to take your call and more than happy to hear when you're doing fine. Have a lovely day!

Mar. 30th, 2018

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Nb Halsell Oakland, CA

I have cancer and other things that are going physically wrong with my body. Because of that, my wife thought that I needed something to be safe, even when she wasn't at home with me. We picked Medical Guardian out of 3 companies we looked at and things have been good. I was out one day during the summer when it was 103 degrees outside. For whatever reason, I felt myself passing out and pushed my button. Next thing I know, the EMTs were there with an ambulance and I was on my way to the hospital. Everything worked well and after that I knew they were on top of things. I trust them. It's almost like having a blanket when you're cold. You've got to make sure that you're fully covered, and I know what Medical Guardian can do just that.

8 years ago

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R&K Carroll, OH

As far as I could find, they were the only company that could provide me with a medical alert system that worked with cellular technology instead of being connected to a landline. We've used it several times for both of the senior citizens that live in my house. They've both fallen when we weren't around and had to use it to call for emergency services. They've responded quickly every time and they don't take too long to call for emergency services when needed. It does what I need it to do and it gives us peace of mind.

8 years ago

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James Owens Pacific, MO

My husband fell a lot so, the moment he saw the advertisement for it he thought it was a good idea. The button is pretty great, he can just wear it around his neck. He had to use it once when he fell outside and couldn't get back up. He just pressed the button and they answered right away. They called the fire department and they came out and picked him up. They did a very good and quick job, they didn't fool around or anything.

8 years ago

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Judy Ruffatti Carpentersville, IL

I've had to use it several times in the last 2 years since I had a surgery. It's a nuisance to wear, but it's very good when you need it. I've passed out a couple of times and fallen once, and they have been on the phone immediately every time. Within ten minutes or so, the paramedics are always out there to help me and take me to the hospital. Other services call you constantly and it can get annoying after a while, but Medical Guardian doesn't pester me a lot. I mean, they keep in touch and help me with any problems, but they don't bother me. The price is good too.

8 years ago

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Anonymous San Antonio, TX

I did some market research on my own and decided to get this for my father. He used it probably a week after we first got it. He just pushed the button and they got him medical help. They always pick up the phone and even give us suggestions and options on how to use the product. The only thing is that there are a lot of adapters and things that you have to buy separately and it's very cumbersome. It's all just more stuff to add to what you already have.

8 years ago

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Jo Ann Lewis Butte, MT

They had all the features that I needed and I didn't need to stay in my house for it to work, I could take it with me everywhere, that's why I picked them. I used it once when I fell outside my home and broke my bones. They were able to get my neighbor and an ambulance out there to help me. It does take them a long time to respond when I press the button. I have to wait for them to answer and if I was in trouble that wouldn't be good. It's also a bit pricey but it's worth it.

8 years ago

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J.P.B. Severna Park, MD

I keep it on me most of the time while I'm in the house. There have been a couple of times when the cleaning lady pressed the button by accident. My grand children have also done that. Regardless, the person that responded to those calls took the time to get to me specifically. I just explained what had happened and that was that, he was not mad about it. I was very happy about the situation.

8 years ago

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James Snipes Norwalk, IA

I got to a point in my life where I needed to have some way to alert other people if I had any problems. That's why I got Medical Guardian. I wear it on my wrist and it works fine. I have used it 3 or 4 times already and they have never failed me. On one occasion I just passed out. Before I did though I had just enough stamina to ring the button. Pretty soon someone was talking to me and an ambulance was out there to get me. It saved my bacon.

8 years ago

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Alicia Fountain Laurel, MD

I got it since it's mobile and they had the key holder where you can put the key for emergency services to use. The other company that I had basically said that, if I used the emergency alert, they person that came by would have to break the door down to help me. The thought of that was really terrifying to me since I live alone and I can't afford another expense like this one. I really like that I can take the button with me when I go to the store and not worry about it working or not. Whenever I've called for questions they've been fine.

8 years ago

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Anonymous Pilot Point, TX

I chose them because they seemed to have the best price and the services that I needed. Thankfully we haven't had to use it but every time we've tested it someone has responded promptly and asked if we had an emergency. All we have to say is that it's a test and that's it. The device is easy to use and they have been able to hear us from almost every part of the house. Everybody is also very polite and helpful.

8 years ago

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Maryanne Kollmann Flushing, NY

I looked around on the internet and went with them because they were highly rated. So far I've had no problems. Anytime I've called they've been very nice and give me the answers that I ask for. Thankfully I haven't had to use it so far. I really just test it once a month to make sure it works and I've had no problems with it. The only thing is that I had to change the monitor's location so it could get a better signal, but I'm not sure they'll be able to hear me since it's not as close to my bedroom or bathroom.

8 years ago

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Jean Hayes Los Lunas, NM

It was affordable and I could take it anywhere I went since it had GPS. Since I have to travel 40 miles to go to a larger city fairly often, I went ahead and got Medical Guardian. I've only had to use it once in the last 2 years. It took them a few minutes to answer, but they were very nice and polite about the situation. They answered my questions and that was it. I feel very secure with it.

8 years ago

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Charles Krepto Bridgeport, PA

I needed it at the time because I live alone and I have a heart condition. So far, things have been good. I call in month to month just to check in and they are always very understanding and polite. They also ask if anybody else in my household needs any help and that's great too. I like having it. If I ever have a real emergency, I have it there for me.

8 years ago

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Margaret Ahlqvist Mount Vision, NY

They sounded good in the ads that I looked at, so I got it. I've fallen twice since getting it and all I had to do was press the button to get help very quickly. Whenever I call to check in on the button, there's always someone there that I can talk to. They're always very pleasant and nice. The only thing is that the button only really works around the house, but I already knew that when I got it. I'm satisfied with it anyways.

8 years ago

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Pat Barhite Iowa Falls, IA

I got it because I live alone and I'm old, it was something necessary. A friend of mine recommended them specifically and she was also the one that helped me get things connected. I haven't had t use it for anything but I wear the wristband all the time and I'm very careful with it. Whenever my friend helps me call them, they're very helpful. I'm satisfied and happy with everything.

8 years ago

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Anonymous Hull, GA

After I had a fall, my daughter did a lot of research on these services and came up with the best one on the market. She did all the talking for me and got it. She told me that in her dealings with them they were extremely nice. I just wear the wrist thing on me all the time. Trouble is that, when I was taking off my top the other day, the thing came flying off my wrist and now it's not working anymore.

8 years ago

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Gerald Whipple Red Wing, MN

I used to drive hundreds of miles to see my daughter and Medical Guardian could protect me all the way there. I no longer do that though. On a typical day I put it on first thing in the morning and wear it all day long. I take it off at night since I've accidentally set it off while I'm asleep but I keep it by my bed. When the alarm went off accidentally their follow up was good. They called to make sure I was alright, I was able to hear them clearly, and things got straightened out. They are right on top of things.

8 years ago

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Angelina Corrales Tucson, AZ

The person that I talked to convinced me of getting it. He gave me all the details and particular advantages of the system and it just seemed to be perfect compared to what I had seen before. The button is easy enough to carry and wear. It's also not so bulky or inconvenient. I haven't had to use it yet, but I keep pressing the button by mistake. They get in contact with me immediately though and they're always very prompt and helpful.

8 years ago

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Ann Dimartino Ellicott City, MD

We picked it because of the equipment they had. It's really small and you can carry it everywhere very easily. It's very convenient, I can just put it in my purse and take it with me when I go shopping. That way, if anything happens, all I have to do is push the button and they will find me. I actually have not had to use it, the most I've done with it is test it to make sure it works correctly. They're always very prompt and courteous when they answer. It's comforting to know that it's there for me.

8 years ago

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C.L. Portland, OR

My son was the one that decided to get this for me. I've never really had to use it since I got it. In the daytime I have it on me all the time and I even wear it in the shower. It seems to be working just fine so far. I haven't had any problems with it. I've gotten a very good response from them when we call for anything. Recently I had to move and they were very helpful when we hooked everything back up.

8 years ago

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M.S. Binghamton, NY

I was with another company for several years. They were very expensive, so I asked around and Medical Guardian came up a couple of times. I decided to check them out, gave them a call, and since everything sounded pretty good I went with them. I have the necklace and it's very easy to use and very comfortable. If I need it, I just have to push the button. Thank goodness I haven't had to use it.

8 years ago

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Joan Longmire Gibson City, IL

I looked at customer feedback and reviews on the web before getting it for my mother since she lives 2500 miles away from me. She uses it daily and so far she hasn't had any issues with the device itself. It has worked when she needed to use it and she even gets notifications when the battery is getting low. We've gotten emails and updates from them only when something happens. I just wish they'd give us a call back about closing the account...

8 years ago

Reply from Medical Guardian

Thanks for the kind review. It looks like your mother's account was successfully closed out on 3/5/18. Feel free to reach back out if you have any other questions or outstanding concerns.

Mar. 27th, 2018

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Raylene Perry Naples, FL

My husband got it for me. I haven't had any problems at all. I have the necklace around just in case I need it and it works fine. I've only used it once since I got it. I fell and pushed the button to get help. That part worked out just fine but it took a while for the paramedics to get out here. To make a long story short, everything turned out fine. It wasn't a medical emergency so to speak, I just fell and got caught up on things. Everybody has been telling me I should've called 911 but pushing the button was just the same.

8 years ago

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Jeanette Fumarola Rome, NY

They've done a wonderful job. I have not had to use it, but I'm very comfortable with it. I can go any place with the device and they can track me down if I need them. With some of the other services you have to wait with the thing just ringing and ringing until someone answers, but not with Medical Guardian. When I press the button they respond right away and take care of the problem. They're fantastic, the best I ever had. I love it

8 years ago

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Clara Engle Camden, NY

I used to have a different company for my mother that I was dissatisfied with, so I switched to Medical Guardian. It was a mostly random decision on my part. Whenever she doesn't feel well, she uses it. They've given her a good response and also contact me immediately via phone or email when something happens. They've done exactly as they said they would do. I've been pleased with that.

8 years ago

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Thomas Delain Manitowoc, WI

They were the first company that I came across while looking. Since their price was reasonable, I just went with it. I wear it when I'm in the condo, though I use the wristband more often than the neck piece. When I test the unit someone comes on right away. The results are always good and I just have to let them know that it's a test and that's it. I only wish that the button was usable outside of the condo. If I get too far away from the receiver it doesn't work.

8 years ago

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Teresa Rawley Terre Haute, IN

I picked them because they had a GPS unit that you could take out with you. They also had more safety options than the other services out there. I have everything: the door hanger, the wrist thing, the necklace, the GPS unit...I'm just covered everywhere. I've never had a problem with it. Anything that comes up, they take care of it. I've used it several times to call for an ambulance and stuff. It's just very handy and more convenient than a phone.

8 years ago

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Videla Davis Los Lunas, NM

I usually use it in the evening when I go to my ladies Bible Study group. I have to drive quite a distance in the dark to get there, so I wanted to make sure I had something that could give me extra security in case something happened. I've only pressed it to test it and everything has worked fine so far. I like the fact that they can come in to help without having to break in and that they have all the information they need. I feel well prepared in case of an emergency and with it neither my husband or I have to worry about anything.

8 years ago

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Maria Waters Glen Allen, VA

I compared 3 or 4 different companies and decided that Medical Guardian was the best fit for me. I've had to use it a few times to call an ambulance and get treated. They come immediately, unlock the door, and get me the help that I need. They have even stayed with me until everything is settled. They're very nice. The device has also gone off without me even touching it. After the second time it happened, I called in and they replaced it. It hasn't happened since.

8 years ago

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Larry Gardner Frisco, TX

I checked the online reviews of different companies in the same business, and Medical Guardian seems to be the best. I've never really had an emergency when I needed to use it, but I check it every now and then make sure it always works, and it always is, so it's there if I need it. For anything I've wanted done, or anything I've asked about, they have taken care of it, and so they are just great at customer service.

8 years ago

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Ellen M Avellar Brewster, MA

I didn't really do any research. I saw it advertised on television, I called, and they had a good deal. Mobile Help gave me the option to wear the wrist alert button, and the necklace, and also the button for when I'm away from home. I decided it was a good thing to do. I like it because if I do fall or something does happen, and I can't get to the phone, it's right there on my wrist. Just with the testing, the person came on right away, so I feel secure that if I do push the emergency button, somebody's going to answer right away.

8 years ago

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Roberta Vale Pompano Beach, FL

My mother did research online and talked to different people over the phone, and she liked the customer service when she contacted them. That's how she decided on Medical Guardian. She was living alone in Florida at age eighty six, and we live up north, so we thought it would be wise for her to have one. It gave her and us comfort, in that she could just press the button if she needed it. Every evening it's next to her bed, and she does wear it if she's alone in the home. She says it's comfortable, and she's talked to customer support a couple of times, and they did a fine job.

8 years ago

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Anonymous Janesville, WI

I fell, and I looked at different alert services, and I've chosen this one. I wear it all the time but I will only have to use it if I fall, so I have had to use it only once. They came right away when I fell. It's very expensive. I wouldn't think I would recommend it to anyone that doesn't need it, but it is working, so as long as it's working it's fine.

8 years ago

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Mary Stephens Stewartsville, MO

I did not decide on it myself; my good friends took care of it for me, but I won't hesitate to recommend it. I haven't had any trouble with their support or with the device at all. The only trouble I've had was myself: I bumped it 3 different times and it turned on. I have no complaints with the company. They would just be there immediately, so that's made me feel good, because I feel that if something goes wrong, they would be there really fast.

8 years ago

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Anonymous Belleville, MI

My dad doesn't wear the stuff because he accidentally hit the alarm all the time, and he doesn't hear well, so when that person talks he doesn't hear them. As a solution we keep the watch in the bathroom, and he has the necklace hanging by his bed, and then the machine is in his living room. I researched it all based on the price. It's great equipment but it takes just a little bit of time for everything to get through. He's used it a couple of times, and we tested it, and it has gone off accidentally. Everybody that we've encountered in customer support has been very nice and polite. When I called the first time, the person I spoke with was very, very caring and understandable. Everyone we speak with is very nice, so I'm really happy with that.

8 years ago

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Ralph Carr Magalia, CA

My daughter picked it, but the criteria we wanted was to have a system that would work away from the home as well as in the home, and Medical Guardian meet our needs that way. I would say that this works; it fills my needs. They're always responsive, and I know they're there, so that's a source of comfort. Several days ago I kind of fell into bed, and the company actually called me to see if everything was okay. I thought that was kind of nice.

8 years ago

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Thomas Peppas East Greenbush, NY

They are good fit for me, and there's no price on saving our lives. The equipment was very convenient and easy to work. Technically I haven't had to use it yet, but when I accidentally hit certain buttons and it did work, it reassured me and reduced the anxiety of not knowing that someone on the other end can help me. the technicians are very good: they understood about accidents, and did their job on their end. They responded pretty fast to the accidents that I had, and that made me feel even more sure that the system works.

8 years ago

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Antonio Torres New York, NY

I looked at the alternatives. Between 2 or 3 other companies, Guardian seemed to be the most complete. It has a history and a good price. Fortunately for us, we never had to use it, but we were very concerned about my Dad. He is by himself and I needed to make sure that if something happens they can notify us. We've tested it a few times on a regular basis, and it just works just fine. Whenever we had a problem or questions, they'd answer quickly, and whenever we check the system, there's always somebody available. The device that goes around the neck is pretty simple and easy to use; you just press it. For older people that's very important. When our parents reached this age and they wanted to keep their independence, this was very essential tool for us. It's good to know that there is a company out there that's looking out and providing the service for us.

8 years ago

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Patricia A. Willis, TX

They've been very good. I haven't had any medical emergencies so but the customer service staff is always very helpful. They've been very polite, very, very considerate, and very, very good-natured. If I've had to call them, they've always been very prompt, so everything's okay. I chose the bracelet and it seems a little heavy on my wrist. At the end of the year it started to give. It was too lose, and it slid off a time or two, but I just switched to the neck pendant. it's more lightweight.

8 years ago

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Anonymous Sierra Vista, AZ

I decided on them by calling around and talking with different companies. Before I got it set up on auto pay I had to call quite often because I'd forget to pay, but everybody was just wonderful, and very helpful. It's for my mom, and we've never had a problem; she's never had to use it, but I have her test it every once in a while. She has hit the button once by accident, and of course they were right there.

8 years ago

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Vivian Tartak

My family decided that Medical Guardian was the best option, and I listened to them and bought it because of their information. I think I paid more than other people did, but I just feel secure with it, so that doesn't bother me. I wear it especially when I'm outdoors. In the house I'm with my family, but afterwards, with broken pavement and cars coming by, I feel more secure when I have it.

8 years ago

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Anonymous Pawleys Island, SC

We did some research on the internet. It's got a good speaker on it, the range seems good, and my Dad's able to hear it, so that works. We've been fortunate in not having had to use it, but we've done a couple of tests, and the people were really nice to talk to. It has been set off accidentally, and they respond right away. When we call them and we have a question they always are able to answer. The employees are professional and really nice to deal with; very respectful courteous. We've always gotten the help we need. I'd recommend it.

8 years ago

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Anonymous Canton, MI

My husband has epilepsy and I purchased a guardian alarm for him to have in the house while I am gone. I left written as well as verbal instructions that if he pushes the button 911 is to be called 1st and then myself. One day he started to get the aura that a seizure was going to happen so he pushed the button. The dispatcher verified it was my husband and that it was an actual emergency, but called me 1st instead of calling 911 1st like I had asked to be done. My husband was at home with our 3 year old by himself when he pushed the button. I was able to call my neighbor to run across the street and stay with him and my son until first responders arrived. Luckily my husband just had the aura and not the full seizure that time. I just felt that my specific instructions were overlooked and by calling me first it delayed first responders to get to him first.

8 years ago

Reply from Medical Guardian

Thank you for the feedback. We would like to take a closer look at the situation you are discussing here. Would you help us in locating your husband's account? Please provide his full name, phone number and address, as well as the date of the incident in question. Any information provided in your response will not be posted publicly. Thanks again for reaching out!

Mar. 27th, 2018

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Jan Dixon Sugar Land, TX

I have only used them a couple of times, but they got an ambulance to my house quickly and stayed on the phone with me until they arrived. The one thing I didn't like was that they took almost $600 out of my bank account for the next year's payment for my usage of their services and they did this without asking me first if this was okay. They should not have done this without my permission. They did put it back into my account within a few days which is good. But the fact that they took it out to begin with keeps me from giving them 5 star. my account could have been overdrawn because of that!!!

8 years ago

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Ken Cain Mentor, OH

I got it because of the cost. I've never really had to use it, but they have been quick to respond when I've tested it and during some unnecessary taps. Customer service is always very thorough when explaining the services and everything. Overall it's pretty good, though I'd like them to put the speaker on the pendant itself so I could communicate using that.

8 years ago

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