Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Phyllis Spradlin Bishop, CA

Good product. Have to wear backward because of very distractinng flashing blue light. Not good in shower because the lanyard gets so wet. Can't wear for 2 - 3 hours until it dries.

3 years ago

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Anonymous Belen, NM

The only at the experience I've had with medical guardian was negative. I couldn't trust them enough to help me activate the device by phone call. I don't like how hard it is to activate, the only way was to activate it through U.S.P.S. and I found that to be very inconvenient. I still haven't been able to activate it so I don't even know how the device works.

3 years ago

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Anonymous

I used the device once and everything worked, they called all the people and the fireman showed up. It was reassuring that it works.

3 years ago

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Verified Customer

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Mary Newton, KS

I have already recommended them to a friend. The device works, I'd say the value for your money is comparable to everything else in the world.

3 years ago

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Michael Chicago, IL

I tested it one time and everything was good except for connectivity. That's the big issue is connectivity went from yellow to red since I've had the device.

3 years ago

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Verified Customer

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Richard Booneville, AR

It's always handy and it's always right there. I don't have to look for it. I keep it on the at all time. They'll save your life.

3 years ago

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Anonymous Beckley, WV

It's rather expensive I think. I tested it and it worked fine. They came on right away and ask if I need any help or anything.

3 years ago

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Dariush Pittsburgh, PA

We tested it when we first got it and they responded immediately. We're pleased with the program. It's like Peace of Mind.

4 years ago

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Verified Customer

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Joyce Tucson, AZ

They answer right away. I like it very much and I usually use it just on my waist rather than the neck. So I like that I can do that.

4 years ago

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Linda Saint Louis, MO

I like having it so nearby that I feel protected. I tried calling customer service several times and got no answer over the weekends and so forth so I was disappointed with that.

4 years ago

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Verified Customer

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Nancy Greenbrier, AR

My mom had to use it for a fall and they responded timely to prevent something catastrophic. It gives my family peace of mind.

4 years ago

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Dave Mansfield, OH

Gives me some peace of mind. We haven't had to use it although my husband dropped it and it works. They responded immediately when he dropped it.

4 years ago

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Claudia Fort Worth, TX

I like that it is a good helping me out. We tested it when I first got home and it seemed to work great. It's an extremely reasonable price to me.

4 years ago

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Carmala Hastings On Hudson, NY

It's been tested a couple of times and when we tested it, It was effective and the operator answered promptly and answered any questions.

4 years ago

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Alex

I haven't really needed them for anything except for getting it all set up and they were very good about that. I'm happy with it.

4 years ago

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Verified Customer

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Melissa

I had very informative conversations on the phone with them. I tested it once and it was fine. But it only holds the charge for three days.

4 years ago

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Verified Customer

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Bonnie Costa Mesa, CA

Good customer support, I have already recommended it to someone. I like that the device gives me comfort, there is nothing I dislike about it.

4 years ago

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Verified Customer

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Marie Carmen Gainesville, GA

Haven't had an issue with the customer service. I like the fact that it's accessible and that you can travel with it. But one thing that I kind of dislike is that I have used it four times and they've only responded once. I should be getting a better reaction.

4 years ago

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Verified Customer

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Harvey Oswego, NY

I found them to be very responsive people. The device makes me feel safe when I'm not at home, we tested it and it works fine.

4 years ago

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Verified Customer

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Elaine Hamden, CT

They are very prompt, courteous, and professional. We have not had to use it, however when we tested it twice, the company was very responsive.

4 years ago

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Verified Customer

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Juana Phoenix, AZ

Medical Guardian is very helpful and polite. I like that the device is convenient and reliable. I tested it and it worked fine.

4 years ago

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Verified Customer

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Allan Poole Tampa, FL

Have been professional and quickly. Though we have not had a real emergency, I have accidentally hit the button and immediately got a response.

4 years ago

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Alma Sidlin Dundee, IL

I was disappointed that it flashes 24/7 and that it needs charging every day. It is also heavy & ugly around neck. I have never had to use it so I do not how good it is. Have never called customer service.

4 years ago

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Topping Ann Brooksville, FL

Very good in general, but I've dropped the device accidentally a couple times and haven't received a call either time. I wonder if fall detection works.

4 years ago

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Tonya Michael Marshfield, MO

It has detected a fall a few times when there wasn't one , which is fine, I have no problem with that. But the speaker is hard to understand. The clarity is awful

4 years ago

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Verified Customer

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Stephen K. Scher New York, NY

The most serioue drawback is the lack of connection in areas with weak or no wi-fi connection. For me this is true at one of my residences and was also experienced when I was recently inArizona.

4 years ago

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Verified Customer

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Leta Rocklin, CA

Medical Guardian was very responsive to the questions I had. I like that the device is small, it's easy to maintain. It's a good product

4 years ago

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Verified Customer

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Jeanne Marion, KS

Yesterday I bumped it as I was getting to the sink and they were tight there. They were on top of it to see if I am okay. I like that you can shower with it.

4 years ago

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Fran Rice, VA

I'm not happy with the size but other than that it seems to work okay. The young man answered pretty quickly when I pushed the button.

4 years ago

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S South San Francisco, CA

It's very convenient, I have the watch. When I first got the device they answered all my questions. I'm very happy with it.

4 years ago

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Verified Customer

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Sandy Onaway, MI

Getting the device and and getting explanations as to what it does and how to use it was excellent. I just feel a lot safer having it.

4 years ago

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Verified Customer

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Myra Kingsport, TN

I've never had to use it and my son tested it. It work's fine. I like the whole thing and I do not dislike any part of it.

4 years ago

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Verified Customer

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Donna Hebron, IN

It cost a lot of money but I had peace of mind so it's okay. I feel good that I have it now. I like that I don't feel by myself anymore.

4 years ago

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Verified Customer

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lisa campbell Hobson, MT

Extremely easy to use, immediate response from guardian when Mom does a weekly test call. Very friendly, kind voice on the other end.

4 years ago

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Verified Customer

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Suzanne Ferrin Clearfield, UT

I know MG is there when I need them. I have accidently set off the alarm and they have responded every time. They are patient with me!!!

4 years ago

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Verified Customer

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Lynn Shay

I've only been using Medical Guardian for a short period of time but during that the service and customer support was very good.

4 years ago

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Mike and Vicky

From the start staff has been extremely helpful, answering questions and making sure we knew everything we needed to know.

4 years ago

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Larry Ball

Very knowledgeable people. Very helpful too. Are willing to help set you up with your needs and very pricing compatible.

4 years ago

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Donna Hawkins0

I have not had to request help but the test connection was immediate, friendly and helpful. I have been pleased with the security it provides.

4 years ago

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Verified Customer

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Christina Holland

It was easy to order and set up for my mother. A piece a mind for her family so she can continue to live independently.

4 years ago

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Matthew Murphy

Terrible. Elderly people need this service and you have made it so difficult. We received the wrong and missing equipment twice. Customer service kept calling my mother and contacting her about the service agreement and the device was terrible and difficult to set up. When I crashed to return the divide and cancel, the customer service rep was not helpful and even made that process too complicated for an elderly person that would need this type of device. Med Guardian is completely tone deaf to the needs of its customers. I will never recommend or use again for an elderly friend or relative.

4 years ago

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Anonymous

I haven't had it very long but I guess it's average. It was explained very well and it was supportive and helpful. It doesn't look very good when you wear nice clothes.

4 years ago

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Carol

Well the necklace broke and I called about it and they said they would send another one right out. I haven't received it yet. I tested it but I haven't had to use it

4 years ago

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Anonymous

Its pretty simple. We tested it the day we hooked it up a couple of days ago and everything worked fine. They've responded to a timely fashion.

4 years ago

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Margaret

I accidentally activated it two times within a few days that they were very nice about it and helpful and understanding and I appreciated that

4 years ago

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Betsy

It is kind of expensive but I feel confident with them. It has done me some good. I do think I call too often because I lean on it. I will try to be more careful.

4 years ago

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Bridget G. Kennedy Carrollton, TX

Immediate response from the fall detection. I had dropped it. I was immediately asked if I needed help and what to do if I didn't.

4 years ago

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Catherine Ulysses, KS

Its all in one GPS instead of three or four pieces so I really like it. I tested it and they answered really fast and they spoke good English.

4 years ago

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Anonymous Coraopolis, PA

We haven't had to use it yet. We tested it and everything and they reached out and they answered the test immediately. They were very responsive

4 years ago

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Rosalie Barto, PA

Support is very helpful. The value is very good. We checked around different places and there were a lot that were more expensive.

4 years ago

Medical Guardian Reviews