Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Patti Atkins Mount Pleasant, SC

I have the larger portable pendant ... it is rather large and gets intge way...magnetic clasp detaches easily and catches on things... I may go to the smaller in home pendant.

4 years ago

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Anonymous

Poor service. Later delivery than promised. I am returning the medical guardian alert because my father-in-law died. I am having to pay a $50 restocking fee and it was only used for 2 days actually before he died. I was not told of a restocking fee except for damage and this unit is not damaged. I will never recommend medical guardian as I have use Life alert previously, and it was worked out wonderful. Also I did not have to pay to have my mother's Life alert returned after it wasn't no longer viable to use. Now I have to pay medical guardian $50 restocking and if it's not restocked within 32 days which is their length of time to process it I have to pay for another month. Better business bureau will get a copy of this.

4 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry to hear about your father-in-law and for the less than satisfactory experience you had closing his account. We are going to send you a private message to obtain some account-specific information to investigate this for you. Thank you.

Jul. 28th, 2020

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Anonymous

They always answer my questions fully. I think the device works and can save my life. I don’t like that it is heavy but I have still recommended it to 4 friends.

4 years ago

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Clara

The flexibility of the range of service is great. When I called customer service to make sure that the tested worked and to ask a couple of questions, they were very helpful.

4 years ago

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Joyce L. Olmstead

Ability to get just what I needed and the cost. The gentleman I spoke with was knowledgeable and really took the time to help me with my special needs .

4 years ago

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Kathleen Redding, CA

I haven't had to use it. I have tested it and it works real good. Just the comfort of knowing that if something happens I have help because I live alone.

4 years ago

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S Seville, OH

I tested it the day I got it in the main and it worked fine. It's fairly small and I can keep it under my clothing and most people don't know that I have it.

4 years ago

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Anonymous College Park, MD

They were very responsive and they ensured that I was okay and followed up with the proper alerts. I like that you can press the button in more than one place.

4 years ago

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Anonymous McKees Rocks, PA

It's accurate and I like it. I have tested it and I hae used the device twice for an emergency in the hospital. It's a good product that is important to have.

4 years ago

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Unit could be smaller. Shirley Krall Shiloh, PA

Easy one piece unit wish it would have been smaller. When I first started looking salesmen were very pushy, when I call customer service the phone rings awhile.

4 years ago

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D Lowe Akron, OH

Thank heaven, we’ve not needed to use it for an emergency, but each time my 94-year-old Mom tests her device, the response is timely, professional and friendly.

4 years ago

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Jill on behalf of Susan Naples, FL

The product and service worked exactly as intended. Provided a level of safety and security for my ill mother. The customer service and product are effective.

4 years ago

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Anonymous Santa Barbara, CA

The instruments are quality. We have tested it three times and it worked fine all three times. The young lady that explained everything to use was very helpful.

4 years ago

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R Comstock Park, MI

It came to the house very quickly after ordering it and it was easy to set up and activate. We tested it just one and they understood what we were trying to do.

4 years ago

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Anonymous Ann Arbor, MI

It would be helpful if I needed it, I have not had to use it, thankfully, but it worked fine when I activated and tested it. it is kind of heavy of a pendant. I don’t like that it is heavy around my neck.

4 years ago

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Philomena Buffalo, NY

Medical Guardian is convenient, I like that I can take a shower with it, and I am able to reach them when I need to. I don’t like the thing that goes around my wrist. It keeps sliding down and there is nothing I can do about it.

4 years ago

Reply from Medical Guardian

Hi, Philomena. Thank you for your review. We are sorry to hear that you find the wristband to be less than satisfactory. You always have the option to get a neck pendant to wear instead. You can contact our Customer Care team at 800-313-1191, and one of our agents can assist you. Thank you.

Jun. 10th, 2020

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Joseph Magnolia, NJ

It is really comfortable for me. I feel comfortable doing the thing I couldn’t do before like going up stairs and going in the bath tub and having a walk around.

4 years ago

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Robert North Attleboro, MA

They are not like your normal customer service. They were not in a rush to get me off. They definitely went out of their way to answer all the questions and asked me if there was anything else I needed. They were very polite. I like the device because I am by myself and I need medical help. I’ve only had it for two months and I have not had to use it yet but I would absolutely recommend them because the brief contact I have had with the company is good.

4 years ago

Reply from Medical Guardian

Hi, Robert. Thank you for your review. We are glad to hear that you are pleased with our Customer Care team and the device. Please let us know if there is anything else we can for you. Thank you.

Jun. 10th, 2020

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Anonymous East Northport, NY

Medical Guardian's device is good. The only thing I don't like is that the battery has to be charged. I see some that don't need to recharge the batteries.

4 years ago

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K Cleveland, OH

They call you back right away. I like that it's one little button I have to push. I accidentally bump into things, so I've tested it several times and I like it very much.

4 years ago

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Janet Sandwich, IL

I like the safety of it. Very easy to use, I just love it. They answered all my questions, it was all very well explained and they were very patient with me.

4 years ago

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Joan Littleton, CO

When I tested it, they were lovely people, very nice. They were very business-like in trying to take care of me. I'm perfectly comfortable with the company.

4 years ago

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Mrs Dortha Kingsland, TX

It so handy; I put it on and haven't taken it off. I hit it accidentally one time and they immediately answered my call. I'll recommend it for anybody.

4 years ago

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Mary Farmington, MO

I feel secure having it with me I take it with me everywhere when I go to the mailbox I have it with me when I go anywhere I have it with me I feel so much better having it.

4 years ago

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Paul Turner, OR

It's convenient and the security of knowing that at the push of a button things will happen. It's a good device. They've been very courteous and it's a good product.

4 years ago

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Abel Ardsley, NY

It's very good. You can hear it clearly. I've tested about 3 times and each time it went nicely. They're reliable; it works every time and they immediately know where I was.

4 years ago

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Lori San Antonio, TX

I like that it's always there and I feel confident that if I hfall I have a response quickly. Everyone has always been kind anytime Iv'e called to ask questions.

4 years ago

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Mitzie Canton, MI

They've been really good about answering my calls anytimes I've called and I've never had a problem with that. I tested it and somebody got back with me right away.

4 years ago

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Phyllis Brooklyn, NY

I like that it doesn't bother me, just hangs around my neck. I tested it once and wanted to know why the lights were going on and off. They were very nice.

4 years ago

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Elaine Jamesburg, NJ

They promptly called me back and wanted to know if there was a problem and if they could help. They're good. The device that I wear around my neck is a little bit too heavy.

4 years ago

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Dale

Have had medical guardian for several months now and I find having it is peace of mind to me in safety and help at a touch of a button with quick response.

4 years ago

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Billie Ruth Mason, daughter Martye Smith handling

Haven't "needed" your services so can't really give a 5 but thus far the interactions with staff to set up has been seamless, pleasant, and overall very professional, stress free experience!

4 years ago

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Gladys Bridgeview, IL

Customer service has been great. I always thought that it the first time it didn't work properly we did some changes on there and tested it again and it worked great.

4 years ago

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Thomas A South Saint Paul, MN

It's it's a little bulky but it works great the other day I wasn't at home at located me right away. Customer support has always been helpful and answered all my questions.

4 years ago

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Shirley Montauk, NY

It's easy to use. when I was testing it the alarm it's very loud I don't know if I can lower it or not but I suppose it's loud so I can hear it wherever I am in the house.

4 years ago

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Mary L Carnegie, PA

Katrina, on Saturday, yes she was the one I first talked to when I signed up and everything for they were very nice very you know very helpful very patient with an old lady like me.

4 years ago

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Mary North Richland Hills, TX

Well the person I gave it to did not activated until just recently and had a bad fall without it and went in the hospital but they charge me for all those months that she didn't turn it on because she got it December and did not turn it on until partway through March so I got charged for all those months even though it wasn't on because she had just left it in the box after her fall I went over and turned it on and made her used it but I still don't know if it works.

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Apr. 8th, 2020

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Joan Pasadena, CA

Yesterday I called because in the regional package somehow I didn't get all the information there was. They said they mailed me another one and it was very quick.

4 years ago

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Anonymous North Las Vegas, NV

It would be nice if it held the charge longer than three days. I was working this is at the kitchen sink and it hit the sink and it went off so they knew it worked they were very nice whoever called. Customer service calls back right away.

4 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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anonymous

I'm very happy with it and haven't had any problems with it. I tested it when I first got it and got an immediate response with someone. The response was immediate.

4 years ago

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Carol Cheyenne, WY

It's convenient and easy to use. I tested it and someone answered right away. I've always been able to get through someone on the phone or by pushing the button.

4 years ago

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George

I like that I can use it wherever I am traveling. I can use it not just for medical problems but for the police or fire department. Whatever I have a need for.

4 years ago

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anonymous

It has to be recharged a little more frequently than I understood so I'm recharging it about every two, two and a half days. The device is fine I just don't like that it is very very sensitive and for that reason I'm basically not using it.

4 years ago

Reply from Medical Guardian

Hello! Thank you for your review. We would still recommend charging it every night - like a cell phone so you won't have to worry about its battery level. Additionally, we can look into the Fall Detection feature for you and provide some options. We could definitely take a look into your device and see if there any issues. We'll send you a message to get your phone number to reach out to you. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Susan

They respond quickly. I accidently pushed the button one day and they came on right away to see what I needed. I hang it by my bed where I can reach when I go to bed.

4 years ago

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Connie Iona, ID

I accidentally hit it when I was cleaning. Somehow I knocked it. They called me and I said I was fine. The problem is I'm always forgetting it when I leave the house.

4 years ago

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Helen

I've tested it five times and they answered after about two or three rings. They're very friendly and they ask all the right questions and it was just a test.'

4 years ago

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Barbara

I had to get used to it. But it's relatively very lightweight, it's not difficult to wear, and it lets me know when it needs to be charged. I wear it all the time.'

4 years ago

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Nancy Wallis

I would think that after 2 months of service, someone would contact me to see if I have any questions. I also think that there should be a way to remove the neck cord so it can be washed, as I'm sure it is loaded with perspiration. Can only imagine what it will smell like in the hot weather.

4 years ago

Reply from Medical Guardian

Hi, Nancy. Thank you for your review. We greatly appreciate your valuable feedback and will forward your suggestions to the appropriate individuals at Medical Guardian! Thank you again.

Jan. 31st, 2020

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Dianna

It's very handy. My grandson happened to hit the button when I was in the other room and it took no time at all for them to call asking if I was alright.

4 years ago

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Anonymous

Medical Guardian was helpful and they were, they answered immediately when I tested it. The only thing I don't like is that when it gets wet, it feels cold.

4 years ago

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