The Walgreens Ready Response Medical Alert system comes in 3 different package options which are designed to accommodate any budget. These systems are offered on a month-to month basis without any penalty for canceling service. The Ready Response System was created by Tunstall Americas who specializes in developing innovative medical communication technologies.
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The Good

  • Response centers
  • Equipment
  • No long-term contracts

Walgreens Ready Response was created as a partnership between the pharmacy leader and Tunstall Americas, an industry leader in healthcare communication technologies. As such, much of the communication is with representatives of Tunstall rather than Walgreens.

Standard to the medical monitoring industry, the response centers are open and staffed 24 hours per day, 7 days per week. When an alert is received, the agents will perform a quick triage and determine the best level of intervention which is needed, whether it be to summon emergency personnel or to contact a family member.

The equipment offered to customers of Walgreens Ready Response is fairly basic and standard to the industry. They offer home monitoring units with options for either landline or cellular customers as well as mobile medical monitoring with GPS for monitoring away from home. As with most medical monitoring companies, the system is fairly straightforward and can be self-installed. The system includes a base unit and transmitter, which is a small button which is typically worn as a pendant or on a wristband.

Walgreens Ready Response does not require long-term contracts and payment is paid in advance on a monthly basis.

The Bad

  • Limited range
  • Activation fee
  • No warranty or money-back guarantee

Walgreens Ready Response has a much smaller range than many of the competition, in some cases, around half of the range. The range of the system is reported at 390 feet, meaning that for an in-home system (not the mobile product), one must be within 390 feet of the base unit for it to transmit data or register a fall. This can be quite limiting in some homes and could be prohibitive for customers with larger homes. Additionally, the company reports that they do not guarantee the range and that certain factors may increase or decrease the actual range of the product.

The mobile plan requires an activation fee of $14.95, which is not the case with the competitors.

Finally, this equipment does not come with a warranty or money-back guarantee.

The Bottom Line

With all of the choices available for medical monitoring, there is significant competition. In spite of a familiar name, Walgreens Ready Alert does not meet some of the basic needs for exemplary service.

While simple to purchase, install and use, the limitations of this product are significant and the pricing is about the same as that from the competitors, many of which offer comparable plans or features with a larger range and a warranty. At this time, Walgreens Ready Alert is not recommended as a good choice because of their limited range, lack of a guarantee and the B- rating awarded to Tunstall Americas for customer service concerns. For the same price and improved service and equipment, it makes sense to look elsewhere.

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Equipment Details

The Walgreens Ready Response medical alert systems come in 3 different packages offering a variety of different options to suit the needs of almost anyone.

CEL500 System (Mobile)

  • Uses a 3G cellular connection
  • Two-way voice communication
  • Long-range cellular antenna
  • Includes waterproof Personal Activator Button
  • Activator button can be worn 3 different ways
  • Immediate connection to Response Center 24/7
  • 30-hour backup battery

Vi System (Landline)

  • Compatible with land line, cable and VoIP services
  • Two-way voice communication
  • Includes waterproof Personal Activator Button
  • Quickly connects to Response Center 24/7
  • Features a sleek and contemporary equipment design
  • 30 hour backup battery

Mobile Safety Device

  • Uses AT&T 3G network
  • Features GPS and location based services
  • Hands-free two-way communication
  • Automatic Fall Detection
  • Includes charger and power cord
  • Highly water-resistant
  • Comes with lanyard and belt clip
  • 36 hour standby battery life
  • Lightweight and durable

Featured Details


The 3 different medical alarm systems range in price starting at $29.99 a month for the traditional Vi medical alert system and $34.99 a month for the CEL500 cellular system. The most expensive option is the Mobile Safety Device which costs $39.99 a month for GPS and location based services.


Walgreens does not protect this product with any kind of warranty system and sells each alarm system under an “As Is” policy.

Activation Fee

The CEL500 and Vi alert systems do not require any activation fees and can easily be self-installed. The Mobile Safety Device does require a one time activation fee of $14.99 to set up long-distance services such as GPS.

Mobile Alerts

The Mobile Safety Device alarm system is designed to travel anywhere. It is a cellular-based system that carries service to any location, ensuring you have access to the Response Center in the car, at the gym, or in the grocery store.  This device has more capabilities than a regular cell phone including Automatic Fall Detection and GPS location services so emergency services can find you quickly. It is also completely waterproof so you never have to take it off no matter where you are.

Device Range

The Vi and CEL500 alarm systems come with a personal activator button that can be carried with you while moving inside your home. These devices are designed to travel as far as 390ft from the home base device which sends the call to the Response Center after you make a call. The Mobile Safety Device uses a cellular signal and does not have any range limitations. However, you may want to contact customer service before buying the system if you have any doubts or concerns about your particular location.


None of the alarm systems offered by Walgreens require a long-term contract. Service is provided on a month-to-month basis and can be cancelled at any time without penalty. When you sign up for service, you will be asked to pay for the first month of service before the system is shipped to your home.

Service Map

  • Walgreens Ready Response Systems Available in All 50 States
  • Walgreens Ready Response Alert Mobile Alerts Work With 3G Networks
  • Powered by AT&T

Support Quality

The Ready Response System is supported by Tunstall Americas, which is a leading provider of healthcare communication technologies. When you press the alarm button to signal for help, a highly-trained Response Center Operator will receive your call to determine the best course of action. This could be to call paramedics, or to alert a family member of your situation. Response Center Operators are able to speak 140 languages to ensure that you can get help even if you are not a native English speaker. The Response Center stays open 24 hours a day so you can receive help whenever an accident happens.

Time in Business

The Ready Response System was developed and produced by Tunstall Americas, which was started on December 22, 2011 in New York.

Company Contact Information

Address: 36-36 33rd Street Suite 103 Long Island City, New York 11106 Email:[email protected]

Location of Certified Monitoring Centers

The Tunstall Americas’ Headquarters is located in Long Island City, New York. However, the Tunstall Data and Operations Center is located in Pawtucket, Rhode Island. It is not specified whether there are additional locations in the United States. Tunstall Americas is a global provider with many company and distributor locations around the world.

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