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Overall Score

LAST UPDATED: June 27th, 2022

For about twenty years, VRI has helped thousands of seniors and people at risk. Over the last ten years, more monitoring solutions were introduced to give a wider range of protection. VRI has a mission to be recognized for the quality monitoring systems it provides. The company clearly lists on its website its mission, core purpose, and values, which gives the sense that the company wants to do business transparently by informing all of their customers what to expect. With a care center that employs RNs, LPNs, EMTs, and other personnel with clinical experience, you can rest assured that you are getting very professional help in the event that you need it. VRI is a diverse company that not only offers medical alert services but also medication and vital sign monitoring so you can feel more secure.

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The Good

  • Customer Service
  • Mobile Monitoring

Customer Service

VRI has a significant track record in medical monitoring services. Their customer service department is exceptional and representatives are easily accessible, friendly and knowledgeable. The company is transparent when interacting with customer service on the phone about their services, policies, and recommendations.

Mobile Monitoring

Customers have several options from which to select so that their service is tailored to their individual needs. VRI offers medication monitoring and vital statistics monitoring for those who are homebound or suffering from a chronic illness. VRI offers mobile monitoring which uses the signal strength by AT&T, with coverage in all 50 states for those who want the protection and peace of mind which is offered by medical monitoring.


The Bad

  • Website Transparency
  • Discounts and Pro-Rated Refunds
  • Limited Equipment Selection

Website Transparency

While customer service representatives are transparent in their communication with prospective customers, the website is not as much so. In order for customers to receive detailed answers to their questions, they must talk to a representative. Many companies with this policy use high-pressure tactics, which is not the case with VRI.

Discounts and Pro-Rated Refunds

VRI doesn't typically offer discounts or pro-rated refunds for multiple-month payments, but customer service said that this was discretionary. Customer service operates with limited hours and is only available during normal business hours (Pacific time).

Limited Equipment Selection

VRI does not have a lot of selection as far as choosing the type of equipment available. They do not offer choices for each plan and have standard equipment for the plans.

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The Bottom Line

VRI offers monthly service for medical monitoring at an affordable price. The equipment is easily installed and is easy to use, with fall detection and mobile options available for protection when on the go. Medication and vital signs can be monitored at an additional monthly cost, which can provide subscribers and their family's peace of mind and allow many to remain independent for longer. VRI is adaptable and flexible for those wanting or needing shorter-term coverage.

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11 Reviews

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