Vital Link is one of the pioneers in the medical alert industry. They have been in business since 1981. One of the things that they pride themselves on is their customers, the elderly and disabled. They have products that help both those that live on their own and those who live in assisted living situations. The medical cord-pulling device is something that we have not seen offered by other personal alert providers in the industry. We also feel like Vital Link's products and monitoring services are affordably priced. Another great aspect of Vital Link is their Founder and CEO, Art Hoffman. He is President of the Board of Alameda's Meals on Wheels association.
Vital Link offers great entry-level medical alert systems with a wides range of options. Customers can choose from the following alert services:
Vital Link has top-notch monitoring centers. The UL and Diamond Five endorsements are industry-standard. Even though government oversight of home monitoring is small, commercial certification keeps fall monitoring services up to standards for customers.
There are a few concerns with Vital Link's products and services. The Home and Yard alert system has a pendant that only works within 40 feet of the base station. Even though the customer can use their pendant up to 600 feet to access the alert button, the efficacy of the two-way voice communication in the Home and Yard pendant decreases the further the client is away from the base unit. Vital Link outsources to Rescue Alert Now to monitor their units, they do not monitor themselves. Some room for improvement includes needing to add a free lockbox to the service. Many seniors are often dependent upon family and friends to get to the property and let emergency professionals into the home.
The lockbox that Vital Link provides cost $35, although these can also be loaned by Vital Link. Across the industry, security lockboxes are provided with the equipment for free and returned when the customer decides to cancel their account.