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UnaliWear

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LAST UPDATED: February 1st, 2023

UnaliWear is a medical alert company seeking to help vulnerable populations increase their independence while maintaining dignity. UnaliWear’s main product is the Kanega Watch. The company's founder, Jean Anne Booth, got the idea for the Kanega Watch when trying to get a medical alert system for her aging mother. Her mother would not wear a neck pendant and Jean Anne, as an electrical engineer/entrepreneur, felt she could work with her team of developers and investors to create a best-in-class medical alert alternative. The Kanega Watch is that alternative.

The only medical alert watch with built-in fall detection, designed to be worn everywhere (bed, shower, out shopping, visiting family, etc.), uniquely connects to both WiFi and cellular (for the best coverage) and never needs to be removed to charge – so you can truly be protected 24/7. To get help, simply use your voice or the watch’s alert button or automatically via the watch’s fall detection functionality. 

Any of those will immediately connect you to a 24/7 emergency response operator based in the United States with a TMA 5-Diamond and UL certification. The operator will seek to speak to you through your watch. If you are unresponsive, they can contact your emergency contacts as well as dispatch emergency services to your GPS location. 

Customers are charged a one-time fee upfront along with monthly charges to cover monitoring and cellular service. The cost of the Kanega Watch is more expensive than others on the market; however, the watch’s unique fall detection, voice activation, continuous wearing and multiple connectivity features rationalize the increased expense for many wearers – particularly those turned off by neck pendants that can be more stigmatizing

The watch comes in three accent colors: rose gold, black, and champagne gold. The watch is resistant to sweat and water making it easy to wear in the shower or while exercising. The design is both sleek and discreet making it a great companion for everyday activities. 

Keep reading the pros and cons of choosing the Unaliwear Kanega Watch. 

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The Good

  • Fall Detection Machine Learning 
  • 3 Ways to Get Help (Including Voice Activation)
  • 30-Day Risk-Free Trial 
  • No Need to Remove to Charge
  • Wide Call Coverage

Fall Detection Machine Learning

Over time, the Kanega Watch learns your daily routines and movements to create a more accurate fall detection feature. You can also customize how sensitive you want the watch to be. The watch can detect when you’ve fallen and contact the operator to send emergency services. This automatic fall detection is a patented technology exclusive to the Kangea Watch. The technology is meant to cut back on the false fall alerts that notify medical alarm call centers even when there is no emergency.

Other companies often charge for an additional pendant whose sole purpose is to detect falls. UnaliWear offers the convenience of having these features along with others all include in one device. 

3 Ways to Get Help (Including Voice Activation)

Pressing little buttons on a small watch interface can result in a frustrating experience. When you’re in an emergency situation, you need to be able to communicate quickly.  That’s why UnaliWear created a watch that uniquely offers three ways to get help – fall detection, button, and voice. You can also press the watch button to connect with the response center based in the United States. The watch wearers can also set up medication reminders in the online portal. 

The watch does not require a landline or cellphone to work. The Kanega Watch has its own Wi-Fi connection and LTE technology. This gives you the freedom to leave the house without a phone while still keeping a communication device on you. 

30-Day Risk-Free Trial 

All purchases include a 30-day risk-free trial. That means if you are not satisfied with the product within the first 30 days of purchase, you can return the watch for a full refund. Risk-free trials show that the company believes in its product quality and value. 

None of the plans include a contract. You can cancel at any time for a pro-rated refund of all the unused months paid upfront; by simply returning the equipment back to UnaliWear in good condition. The initial set-up fee is not refundable after the 30 days have passed. 

No Need to Remove to Charge

One of the most convenient features of the Kanega Watch is its long-lasting charge. Each purchase comes with four rechargeable lithium batteries. You never have to worry about remembering to charge the watch at night and put it back on in the morning. Just swap out the batteries daily to stay protected. 

Watch batteries are easy to replace and require minimal finger strength. There is also a backup battery in the watch that provides GPS location and enough power to make a 15-minute call or remain on standby for up to 8 additional hours. 

Wide Call Coverage 

The Kanega Watch stays connected to Verizon’s cellular network at all times. In addition to the cellular connection, the watch also has Wi-Fi connectivity capabilities to keep your connection strong while you’re at home. Not all homes have reliable cellular service so this Wi-Fi connectivity helps ensure fast and consistent service. 

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The Bad

  • No Wearable Neck Pendant Options
  • Higher than Average Monthly Cost 

No Wearable Neck Pendant Options

The majority of providers offer medical alert pendants you can wear around your neck or wrist. UnaliWear only sells a smartwatch, rather than wearable pendants. However, this may not be seen as a disadvantage if you prefer a smartwatch over a wearable pendant. 

Expensive Monthly Cost 

UnaliWear offers a monthly and an annual payment plan. The annual plan includes an upfront cost of $199 for the watch and an ongoing service fee of $59.95 per month, paid upfront for the year (with a prorated refund for canceling during the year).

The monthly plan is a little more expensive with a one-time fee of $299 and a $69.95 service fee per month. 

Other medical alert smartwatches have comparable up-front prices with a range between $49.99 to $199.00. Some medical alert companies offer the equipment for free on lease and only charge you a monthly service cost. Based on our research, UnaliWear has one of the most expensive monthly service charges for its smartwatch. This is something to consider if you are trying to find an affordable medical alert option. 

Note: The company offers discounts for individuals buying two Kanega watches in the same location. You can also get a free month of service if you are an AARP member or a family member of active duty military or veteran. 

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The Bottom Line

UnaliWear has taken medical alert smartwatches to the next level by including several exclusive features such as voice-activation, smart fall detection, and Wi-Fi compatibility. The long-lasting battery makes it easy to wear the watch day and night. Individuals won’t have to worry about forgetting to put it on every day. 

The Kanega Watch is priced above other traditional medical alert products. This watch may not be the right fit for you if you have a tight budget and need a very simple medical alert pendant. 

The company does not offer other medical alert devices. However, the Kanega Watch is a versatile product that works in the home or when you are outside. UnaliWear’s watch is a good fit for individuals seeking a simplified device that provides safety and independence; particularly for those looking for a fall detection device that does not require wearing a neck pendant.

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Message from
UnaliWear

Unali means “friend,” and Kanega means “speak” in the Cherokee Native American language. So we aspire to be “the friend that speaks to you” and helps you stay independent with dignity.

The Kanega Watch is the only medical alert watch with built-in Fall Detection. Until her mother passed away in late 2018, Jean Anne Booth, our founder, continued to run every prototype by her mother to make sure her tech made sense in the real world. Her mother had the title of "Senior Experience Officer" – both literally and figuratively.

That's why the Kanega Watch is waterproof, voice, button and fall detection activated, and it never needs to be removed to charge (among other key features) – providing real round-the-clock peace of mind for wearers and those who care for them.

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Star Rating

3.9

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174 Reviews

Review Breakdown

5 grade

41%

4 grade

22%

3 grade

22%

2 grade

9%

1 grade

6%

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Martha Saint Charles, IL

I had early problems with my first watch. It did not show any settings other than the date, and I could never tell how much charge it had. It was replaced with one that ran perfectly, but had a plastic body that broke. When I called, I was told the material for the body had been changed to prevent the cracking and breaking. That watch was replaced and I have had no problems with the 3rd watch. The only other issue I've had is that it occasionally announces I've fallen, even when I'm sitting still. I've been able to push the stem to override that so far. Lori has been very helpful with all these issues.

5 days ago

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Reply from UnaliWear

Thank you for your review. Yes, we were having issues with a very small percentage of our wearers repeatedly breaking the battery carriers. As you noted, we replaced your watches for free, as part of our service; and we have found a new plastic blend that has solved this issue for wearers that were experiencing these breakages. We hope you have a wonderful experience with your Kanega Watch going forward. Also, as a reminder, we can reduce the sensitivity of your fall detection remotely if you request that from our Customer Success Team - Lori or anyone of our other awesome team members. All the best and stay well and safe.

Feb. 2nd, 2023

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Aileen Musco georgia

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1 month ago

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Larry McIrvin NA

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1 month ago

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lenlyon Indio, CA

I like that it works! I like that it has both cellular and internet communication capabilities. I like the thought that went into the battery charging system. I like the helpfulness and atgtitude of the people at UnaliWare.

4 days ago

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Reply from UnaliWear

Thank you for your kind words. We really appreciate your thoughtful and positive review.

Feb. 2nd, 2023

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Dave Ling Sherwood, OR

UnaliWear customer service is beyond excellent. The customer service I receive with my Kanega watch is the result of a company culture that is dedicated to the well-being of their customers. I know this to be true because I've experienced UnaliWear customer service.

2 months ago

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Reply from UnaliWear

Thank you for your wonderful review. We will share with our CS team and use this as further motivation to help more people stay independent with dignity. All the best and stay well and safe.

Dec. 1st, 2022

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CarylAnn Singleton Anderson, SC

I have a love hate relationship with my watch. I recently had a fall and it did its job. However, there was was no followup from the company to make sure help was recieved. My other issue is the cost of this device. Very pricey and the watch and the charging station are both very bulky. The watch is also very sensitive and goes off when I just brush against my couch.

2 months ago

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Reply from UnaliWear

First of all, we are happy to hear that the watch did its job in your time of need. That is our North Star. Regarding follow up, we reach out to every wearer when an ambulance is dispatched. Did your fall detection lead to an EMS dispatch? Regarding price, you are actually not buying the watch - you buy the service and the watch comes with the service. As you know, you sign no contract and can cancel the service at any time and receive a prorated service refund just by returning the watch and charger to us in good condition. The watch face is about the size of an Apple Watch, but the band is bigger, since that is where the rechargeable batteries go. Our wearers find that design fits their needs, as it ensures they never have to remove their watch to charge (unlike every other medical alert device on the market - as well as the Apple Watch). Regarding sensitivity, our Customer Success Team will reach out to you to adjust the sensitivity on your watch to your liking. All the best and stay well and safe.

Nov. 25th, 2022

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Wegener Bellingham, WA

For my mom's use it has tended to be too sensitive and she can't hear the responses very well. We have had quite a few false alarms and 2 911 responses because of that. Most of the problem is due to her inability to feel the bumps and hear as her hearing has been failing more rapidly now. Your service response has been great in attempting to make adjustments to suit her need

2 months ago

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Reply from UnaliWear

Thank you for your thoughtful review. We are doing our best to match the watch's alert features to her lifestyle. Thank you for working with us. Please contact our Customer Success Team if we can be of any further help in customization/optimization. One thought if you have not already tried this - the watch has one of the most powerful speakers in the industry. You can make volume adjustments only to a certain point on the watch, but we can increase the volume further remotely (it will cause some distortion, but might be a good trade off for your Mom). All the best and stay well and safe.

Nov. 18th, 2022

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Paula Keenan East Bridgewater, MA

I'm a 73 year old who is fortunate to enjoy reasonably good health and mobility, so I initially thought that a personal monitoring device might be something I would need "someday". However, I live alone, and came to the shocking realization that "someday" is NOW when a friend took a fall and wasn't able to get help for several hours in spite of living with family. The Kanega watch has all the features I was looking for: automatic fall detection, waterproof so I can wear it in the shower, a unique charging system that means I never have to take it off, and an attractive design. Equally important, customer service at Unaliwear has been excellent when I needed help with a couple issues that came up. I love the watch and have recommended it to several friends.

4 months ago

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Reply from UnaliWear

Thank you so much for your wonderful and thoughtful review. We will share within our company to further inspire us all to continue to do our best to extend independence with dignity for our current and potential wearers.

Sep. 9th, 2022

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Kay Swanton, OH

I love the concept of the product because I refused to wearing of the buttons on s rope around my neck, however, I wouldn't give you two cents for the watch band, I'm on my third one in as many months. I am always worried that when the clasp lets loose, the watch will fall on the floor and break. A much better alternative would be one that buckles like a belt. Please give that some thought. You have a great product but I am disappointed in the band!

2 weeks ago

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Reply from UnaliWear

Thank you for your review and kind words. We are really sorry you are having consistent issues with our watch band. The band has been specifically designed to integrate with our battery carrier system - a buckle option is not viable, unfortunately. In all honesty, we get very few complaints about our band, but still appreciate the feedback. We'll continue to work on an alternative that meets the needs of all our wearers. All the best and stay well and safe.

Jan. 19th, 2023

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Anne Herkenrath Lake Oswego, OR

November 3, 2022 Kanega I am a 92 year old, fairly active and cognizant woman, who has been using the UnaliWear Kanega Watch for 6 months. And I have a few comments. I find the watch very bulky to wear & it leaves bruises on my arm I took a trip in July and decided I could not take it with me as the charger was too bulky & I don't know why it needs 3 charging ports.for 2 batteries When I got home I couldn't get the watch to work properly so sent notice to company for help. You sent me a new watch. During this time the new watch has fallen off my wrist twice. And I have lost 2 batteries so now I am working with only 2 batteries Other reactions: As much as I like gadgets and would love an Apple type watch. This would not be the watch for ordinary elderly people with low hand/finger dexterity to change the batteries every day. Asking Fred Astaire for the time is not always appropriate. It detects too many falls that are not falls & it may be just sitting down that triggers it. I think you have a great idea in the watch which will detect falls, etc. if you can improve the latching mechanism; have batteries that last longer; a less bulky charger (when you are away from home we need the extra protection). Thank you for the opportunity to test this watch.

2 months ago

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Reply from UnaliWear

Thank you for trying the Kanega Watch for free as part of our partnership with your local support organization. We are sorry your experience was not more positive, but it was also quite unusual: 1. The watch is not heavy to wear (our oldest wearer is 103 and she wears it religiously 24/7) but the "bulk" as you indicate, comes from the watch band - where the rechargeable batteries are stored. Respectfully, it is not a flaw, but a feature. Our patented battery system ensures our wearers never have to remove their Kanega Watch to charge - particularly at night when they are most vulnerable. It is true peace of mind for our wearers and those that love them (many loved ones say we are giving them back the gift of a full night's sleep - as they no longer have to worry about what might happen to the wearer at night). 2. We don't know why your watch is falling off your wrist, except that you might not be securing the clasp. Again, this a very unusual experience for our wearers. 3. Losing batteries is also highly unusual. The batteries easily snap into the watch band and, again, very few wearers have to get additional batteries because they are lost. 4. Regarding ease of changing batteries, our 103 year old wearer is a good example. She has been changing her batteries regularly for over three years and has never had an issue (when her batteries start to lose their rechargeability, we send her new batteries as part of her service). 5. Our voice activation is a huge benefit to all our wearers. Fred Astaire is the watch's wake word. You can certainly ask your watch for the time, but you can also just turn the watch to your face and it will automatically light up for you. Since the watch uses clear/large black on white lettering, we hope it was easy for you to read the dial info. 6. The sensitivity of the fall detection can be adjusted to meet your needs. In addition, the watch gets smarter about your specific movements the longer you wear your watch. We wish you all the best in finding an alternative that best meets your needs. We believe you will not find a better alternative on the market. We'd love you to return as a wearer, if you discover that is actually the case. Either way, all the best and stay well and safe.

Nov. 18th, 2022

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Barb Lundy Aurora, CO

My daughter-in-law found Kanega watch for me. I've loved it since I put it on. I have Cerebral Palsy, and I live alone. Falls have become more frequent in recent years. Now that I have the watch, my kids are far less worried. I love keeping it on night and day, even in the shower. I have both morning and evening pills, so I change the batteries when I take my pills. Kanega spells freedom for me.

1 month ago

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Reply from UnaliWear

Thank you so much for such a wonderful review. We will share internally to inspire our entire team. Your words make our work so rewarding. All the best to you and your family and thank you so much for being a part of our growing Kanega Watch community.

Dec. 20th, 2022

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Rosamond Prince Tampa, FL

I have had my Unali Wear watch for over a year, and during that time, I have had a few problems. BUT--the problems were mostly of my own making--lost battery when I was careless about the jacket sleeve; didn't wear the watch for a couple days and therefore didn't change the batteries so the internal battery wore down, as examples. Each time when I have called the company, the customer service has been excellent. The watch is very responsive to my stumbles (which so far have not led to injuries), but it has alerted the operator, and my emergency contacts. The best part is that the watch works with both WiFi or cell-signal. That is a necessary feature for me because I live in a rural part of NC which requires that capability.

1 month ago

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Reply from UnaliWear

Thank you, Rosamond, for this wonderful review. We so appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 7th, 2022

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Katherine Corey Chester, NJ

There comes a time in one's life when vulnerability rears its head. In my case it was when I tripped, at night, on the way to the mailbox. Silly me, what was I thinking. I'd noticed some of my lady friends, in out Grief Group, were wearing pendants not because they had fallen but because they lived alone and might fall. So, I tried one. It was not for me. I kept forgetting to put it around my neck and my cellular signal throughout the house was sketchy. I expanded my research to include watches and found that Unali's Kanega Watch is the ONLY one that offers fall detection. It uses both Wi-Fi and cellular for complete coverage. Wearing a watch is second nature, you put it on, forget about it, change the batteries once a day. Simplicity.

2 months ago

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Reply from UnaliWear

Thank you for this wonderful review. We so appreciate your positive comments and are thrilled your Kanega Watch is keeping you protected and safe 24/7. We will share your review internally as motivation for our entire team to make the Kanega Watch even better and to reach/help even more people. Thank you again!

Nov. 16th, 2022

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Kevin Wood Enville, TN

Instead of pointing out the obvious of a wearable 24x7 watch I'd like to point out 2 things. My mother has had one fall since having the watch. The watch detected the fall. Fortunately she was not seriously hurt and we didn't have to get help but it brought her, and us greater confidence in the product. Secondly any issue that we had with the watch, including a replacement band, damage to the watch itself, and battery replacement for not taking charge was shipped to us typically in 2-3 days after reaching out. The customer service is wonderful, easy, and no questions asked. My mother would much rather have a leather watch band just for comfort reasons and hope that becomes available soon.

7 months ago

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Oonagh Ross Littleton, CO

I chose Unaliwear Kanega Watch first of all because I did not want something hanging round my neck. I aery deaf and already wear round my neck a volume control device. The first day I wore it, I took it off when I went to bed and put it down on the bedside table - obviously I laid it down a little hard, but, as I was not wearing my hearing aids, I did not hear the prompt that suggests a fall. The result wa that the emergenc system set in motion a call too my daughter, she arrived sometime later (by that time I was fast asleep). As she wa assured there was no emergency, she took care of cancelling the alarm. Since then, I have had the Fall Detected alarm come on when I have made an abrupt movement, but have no had a fall. It is simple to press the button and assure there is no emergency. I had a problem with setting the batteries early on - I was probably pushing them too hard - and the service call wan answered by a very kind, clear spoken gentleman who arranged for replacements immediately. So, every dealing I have had with the company has been resolved quickly and courteously. In the spae provided for this review I cannot read back and corret any errors, you will have to do that, or show me a printout. Thank you.l for y earing aid

7 months ago

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Reply from UnaliWear

Thank you for your 5-star review, Oonagh. We appreciate the confidence you have in your Kanega Watch and that our Customer Success Team served you with professionalism, empathy and speed - as that is what we strive to do everyday. In addition, please note that, unlike every other medical alert system available, the Kanega Watch learns your specific movements the longer you wear it, thus reducing false fall alerts. All the best and stay well and safe.

Jun. 17th, 2022

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Garnet Persinger Chapel Hill north Carolina

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8 months ago

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ROSAMOND PRINCE Connellys Springs, NC

Since I hike and bike, I would never consider wearing one of those clunky pendants around my neck instead I have an attractive Kanega watch. There is no cell phone signal here, so the WiFi capability of the Kanega is extremely important I need coverage at home, and during hiking- and bicycling-time. I never have to take the watch off, (for charging or shower), so 24/7, I have help immediately. I can cancel the call, or the operator will call my emergency contacts, and if necessary, call 911. That happened recently when I stumbled badly, didn't hear the Kanega respond because I was in a building with a tin roof during a hard rain. I finally heard the watch, and was able at the last minute to tell the operator to cancel the ambulance. On two other occasions, I have been contacted to inquire if I was OK when I had fallen but didn't actually get hurt. It is such a comfort to know that there is always a quick, and courteous response to my (perceived) falls. I love that the watch has become attuned to me, and responds appropriately. So, Kanega is the perfect choice far better than the alternatives that all have to be removed for charging, have no WiFi, and/or are ugly. Plus Unali's customer service gets 6 out of 5 stars!

8 months ago

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Reply from UnaliWear

Thank you so much for your thoughts and kind words. Yes, WiFi connectivity is a huge differentiator between your Kanega Watch and all other medical alert devices that are cellular-based only. All the best and stay well and safe.

May. 31st, 2022

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Carole Hart NA

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8 months ago

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Nancy Powell NA

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8 months ago

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Martha Monastero Lincolnwood, IL

I am impressed at the sensitivity of the watch. Several times a day it will tell me it detects a fall when I have not fallen. I like that because now it has become a habit to respond correctly. I feel much safer wearing this watch.

5 months ago

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Richard Strauss Chappaqua, NY

I really love my Kanega Watch. I never have to take it off, which is really comforting, and I don't have to look like an old person with an alert device around my neck. Customer service is great and I have contacted the response center through my watch several times and they are always prompt and professional. Company makes a great product and I recommend it to all my friends.

7 months ago

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larry d shoup New Berlin, WI

have not had an emergency, will give you a rating when i see how well the system works. There have been a number of false alarms that i have had a fall.

1 month ago

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Reply from UnaliWear

Thank you for your review. We will have our Customer Success Team reach out to you to see if you would like the fall sensitivity adjusted while the watch continues to learn your personal movements.

Dec. 9th, 2022

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Vicki Cortez Land O' Lakes, FL

Very sensitive to bumps that were not a fall. More concerning was a true fall that did not register. Easy to wear and change batteries. Appreciate not worrying about moisture. Will need more time to assess all of its features.

1 month ago

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Reply from UnaliWear

Thank you for your review. We will have our Customer Success Team reach out to you to see if you would like us to adjust your fall sensitivity. We also would like to know more details on the fall that was missed - as it will help us train your watch and all watches in our community to be even smarter about fall detection. Glad you find the watch easy to wear and keep active through regular battery changing. All the best and stay well and safe.

Dec. 29th, 2022

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Jerome Morse Herndon, VA

A great alternative to an Apple Watch designed specifically for seniors. I have been very pleased with my watch so far. It is a reasonably priced way to ensure that someone left alone for many hours in the day is still connected to the outside world to maintain his safety.

1 month ago

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Reply from UnaliWear

Thank you so much for the wonderful review. We are so happy you are pleased with your experience so far and look forward to your Kanega Watch providing you with the discreet peace of mind you deserve for a long time. All the best and stay well and safe.

Dec. 6th, 2022

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Iris Porta Greenville, TX

Service is excellent and the customer support people are very responsive. There are only two things I don’t like. The Fred Astaire function rarely works. I’ve tried using a suction bulb on the hole it uses to “hear”, and that sometimes works, but only for a short time. By the same token, if I place a test call, the person that on the other end can’t hear what I’m saying. The other issue is the battery life . If I remember correctly, the batteries were advertised to last 2 years. In my experience, they only last about 3 months. They do replace them for free though.

2 months ago

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Reply from UnaliWear

Thank you for your thoughtful review, Iris, and for being a Kanega Watch wearer for two years and counting. A few quick follow ups on your comments: 1. Regarding the microphone/Voice Activation, you are rather a unique case, because of your cat sanctuary, which causes the microphone hole to get consistently clogged with cat hair. Your issue has motivated us to work on a solution that hopefully will resolve this for you in the future. We will, of course, reach out when we have that long term solution for you. 2. The batteries do have an average lifespan of 18 months, and the vast majority of our wearers experience that lifespan or longer. We are really sorry your batteries have had such a short life. Hoping this will not be your experience going forward but, as you indicated, we did replace them free of charge. All the best and stay well and safe.

Nov. 9th, 2022

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LISA KIMBALL Kitty Hawk, NC

The batteries fell off of our first watch. The watch and band were replaced. The metal adjustable part of the new watch band is of lesser quality the the first band. I guess 'flimsy' is the word I would use. It works but it is not as formidable as the first watch.

5 months ago

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Reply from UnaliWear

We are a bit confused by your review, as the metal part of the band of your new watch is the same as for all watches. Most people love the mesh stainless steel. All the best and stay well and safe.

Aug. 26th, 2022

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Doris Oglesby Lawrenceburg, KY

I love the concept, but there have been problems with the watch itself. Battery prong broke and the casing for the attachment of the batteries to the watch began to chip away until the one side no longer made power contact. The staff was wonderful and responded to my needs immediately in a very pleasant manner, but, I now have concerns regarding reliability of the physical endurance of the watch itself.

5 months ago

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Reply from UnaliWear

We are glad you like the concept. We have wearers who have had the same watch for over 3 years, so durability is not an issue. The main reason the batteries break is that wearers try to force the batteries into or out of the battery cases on the band. There is a very helpful instruction visual that comes with the watch and our Customer Success Team can also walk you through the best practice for changing the batteries, which should prevent this issue from happening further, if that would be helpful. All the best and stay well and safe.

Aug. 26th, 2022

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BARBARA R MYERS

I have had several problems with the watch itself and am on my fourth replacement watch. Problems included microphone not working; watch draining battery power too quickly; chipped battery compartment and broken hinge. However, I do have peace of mind knowing that I can reach a live person at the monitoring service 24/7 if I am in trouble. Customer service has been excellent in providing quick responses to each problem I have had with the watch.

6 months ago

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Reply from UnaliWear

Thank you for your kind review. We are sorry you have had the number of issues you have had with your Kanega Watch. That is not the normal experience for our wearers. We appreciate your understanding and willingness to help us resolve these issues for you promptly. We hope your experience from here on in is flawless and we can continue to provide you the discreet peace of mind that you deserve. All the best and stay well and safe.

Jul. 19th, 2022

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Ellen Naor Seattle, WA

I love the Kanega watch and the extent to which it is designed and engineered for older people including those with arthritis or other dexterity issues. The only problems i have had with it are the difficulty in getting a stretchy band small enough to fit my wrist snugly while allowing it to slip over my enlarged knuckles (small magnetic mesh band is still too large); and secondly, the batteries fall out and get lost rather frequently. However, Unaliwear has always been quick to replace the batteries at no charge, and to work with me in trying to get an ok fit on the band.

6 months ago

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Donna Wesely (for Mary Becker) Lake View, IA

My mom has been wearing the Kanega watch since Sept 2021. The watch has broken twice. The company has replaced the watch free of charge thus far which I am grateful but it seems like it broke without being abused. In the last few months, the watch is detecting falls when Mom is sitting at rest. I have watched Mom when a fall was detected and she barely moved. Another time, when we were driving it detected a fall when we went over a medium sized bump in the road. Mom gets agitated when it goes off for no apparent reason and feels like she needs to get help. One day the display on the watch was flashing the ear and vibrating or buzzing. We couldn't get it to stop by pressing the crown button so I took out both batteries until it stopped. That was really agitating her. Sometimes the volume is so low that even I can't hear it. I asked customer service what I could do to make the volume louder and they just referred me to the instructions. I never did find anything on volume but the next day it was a little louder. The representatives have been very helpful and courteous. I would rate them as excellent. When I have called to report problems with the watch, I really haven't had my questions answered. Replacement of the watch has been prompt and without hassle.

6 months ago

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Reply from UnaliWear

Thank you for your review. Our Customer Success Team will reach out regarding your questions and concerns. You and your Mom should be having a seamless experience and we will ensure that happens going forward to the best of our ability.

Jul. 7th, 2022

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Phyllis Schene Dallas, TX

The technology is very good but not great. While I like the mobility for being able to use these devices in the home as well as when you are out and about away from home, they are still not intelligent enough to separate regular spoken words, say while talking on the phone, from a real and demonstrated need for emergency services. These interruptions are annoying. Additionally, because the devices are made with sub-par cheap plastic, the battery clips break very often and need to be exchanged out. I really like the product idea, but its ugly, bulky and cheap materials make it something that I don't want to wear. I think they need to go back to the design team and come up with something that is intelligent and looks great with quality materials.

7 months ago

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Reply from UnaliWear

Hi Phyllis, we do have a very small percentage of our wearers who break the battery carriers over time. Mostly this is due to improperly changing of the batteries. Please contact our Customer Success Team if we can be of help in identifying why these breakages are happening with your watch. All teh best and stay well and safe.

Jun. 28th, 2022

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Patricia Peko Novelty, OH

My Mom is very happy with her Kanega watch, and it gives me peace of mind knowing she is wearing it. Unfortunately, the band broke after just a couple of months, but customer service responded and a replacement is on the way.

7 months ago

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Reply from UnaliWear

Thank you, Patricia, for your kind words and 5-star review. We are so happy the Kanega Watch is providing the peace of mind that you and your Mom both deserve. All the best and stay well and safe.

Jun. 17th, 2022

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Paula Kirkpatrick Decatur, GA

I have no complaints about my UnaliWear Kanega watch. I gives me and my children peace of mind as I live alone. It is waterproof so I am protected in the shower. The customer service is superior. The watch is attractive to wear. Gold stars!

7 months ago

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Reply from UnaliWear

Thank you, Paula, for your kind words and 5-star review. We are glad you are wearing it everywhere, including in the shower, to provide you and your family the peace of mind you all deserve. All the best and stay well and safe.

Jun. 17th, 2022

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T James Reichardt Wimauma, FL

It's been interesting working with your great staff. After returning my first watch, you engineers made several changes allowing my new watch to be modified and personalized. In addition, I love the new design. I feel very confident with my Kanega watch. Thank you!

7 months ago

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Reply from UnaliWear

Thank you for your kind words and 5-star review. As you have discovered, for the small % of wearers who have issues with wearing their Kanega Watch, we have a few modifications that can make a real difference. Thank you for giving us the opportunity to work with you to make your Kanega Watch a device that provides you with the 24/7 peace of mind you deserve. All the best and stay well and safe.

Jun. 17th, 2022

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Shirley Lundin La Grange, IL

Contacts are very responsive, but the ultra-sensitivity of radiio contact has created some unnecessary alarms that have brought help when none was needed. This mornng, for example, the watch picked up a radio commentator's voice and reported it as an alarm, while we were still in bed. Responders came and woke us up. I suppose this can be considered "a learning experience."

7 months ago

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Reply from UnaliWear

We are sorry you are experiencing this, Shirley. Note that the Voice Activation feature is listening to activate the watch if it believe it hears the wake word and Get Help - so lots of ambient noise (like a loud TV or radio over extended time) can sometimes trigger it. Note that you can contact our Customer Success Team to reduce the sensitivity of your watch's Voice Activation. We can even turn it off remotely, with your permission, if that is something you would prefer. The most important aspect of the Kanega Watch is that you wear it, so if you are finding these alerts annoying, know you have options to make it better for you and your lifestyle. All the best and stay well and safe.

Jun. 17th, 2022

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Peter Witt Chapel Hill, NC

I had troubles to begin with UnaliWear. They stuck with me through them all, replacing a battery and the watch itself, no extra charge.

2 months ago

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Helen Rush Martinez, CA

Because batteries are poorly designed for elders. I've already had one replaced at no charge but told there would be a charge for any future orders. Now I have a second battery where prongs failed so only operating at half power. I think the idea great but battery design flawed.

2 months ago

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Reply from UnaliWear

We are very sorry for your experience. As to your comment, we should note that our oldest wearer is 103 and she has never had an issue with our battery system over the two years she has had her Kanega Watch. Just to clarify, batteries that are lost you have to pay for (we replace the first one for free); batteries that lose their rechargeability we replace for free. Our Customer Success Team will reach out to you in the hopes of ensuring you are changing the batteries properly. If so, in our experience, the process if quite easy for people of all ages. All the best and stay well and safe.

Nov. 25th, 2022

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Allen Reed Allen, TX

While my Unaliwear watch did register several of my falls, it registered more “ false alarms.” The company did reduce the sensitivity of the device, but I have continued to get these notifications when, for example, I simply lower my arm in my chair. Overall, for the price, this watch has not proved totally satisfactory to me.

1 month ago

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Reply from UnaliWear

The watch can take time to adjust to your personal movements and it looks like you have only been wearing it for a few weeks or so. As you know, you can simply push the crown button to disable the fall alert and that helps the watch learn your personal movements faster. We are also really happy to hear that the watch has detected several of your actual falls. Note, we can remotely lower your fall detection sensitivity further at your request. We will have our customer success team contact you to see if that would be something you would like us to do for you. Note also that you did not purchase the watch - the watch came with the service. You are paying for the service - 24/7 monitoring, fall detection, Verizon cellular plan, free battery replacements, watch replacement warranty, etc. All the best and stay well and safe.

Dec. 29th, 2022

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Gail OToole Smyrna, DE

Love the watch concept. I've had it for about 2 months. The last month it doesn't hold a full charge. Paid a lot of money for this protection. I'm glad we still have life alert.

3 months ago

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Reply from UnaliWear

The watch should hold a full charge. Our Customer Success Team will reach out to you today to troubleshoot. All the best and stay well and safe.

Oct. 28th, 2022

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Joanne Dermont Rowland, PA

When l fall Unaliwear watch really does what it says it should do: calls an ambulance and my children to tell them l have fallen!

3 months ago

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Barbara Zahn Longmont, CO

I find that the ability to wear is on my wrist is both comfortable and preferable to something dangling around my neck. No matter what I wear it can appear to look like any of today's oversized style watches. It is very sensitive to any unusual movement that I might make. But, very simple to control if there is no actual emergency.

1 month ago

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Reply from UnaliWear

Thank you for your review. Please note that the sensitivity of the watch's fall detection can be adjusted remotely by our Customer Success team if you would like it reduced. It is whatever is your preference. If you'd like to try that out, please call 888-343-1513. All the best and stay well and safe.

Dec. 7th, 2022

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Kt miller West Grove, PA

It is annoying as it reports a fall several times an hour. It's embarrassing and I don't want to wear it as I find it very inconvenient. I'd like to know why it has reported to me "calling operator to report fall"so,many times and most of the time I am sitting perhaps having a conversation or eating a meal at a restaurant. Id like to find an alternative

5 months ago

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Reply from UnaliWear

We are very sorry for your experience. Please note a few key points: 1. Our Customer Success Team can lower the sensitivity of your fall detection. That will quickly reduce and likely eliminate the false fall alerts you are getting. 2. You may be confusing an alert from a fall with an alert from voice activation - where the watch thinks you asked for help. This would match where you are finding these alerts happening. For example, in a restaurant, with lots of ambient noise, it is possible the watch thought you asked for help. Again, our Customer Success Team can lower the sensitivity of your voice activation, as well. We will have our Customer Success Team reach out in hopes of connecting with you and making these adjustments. All the best and stay well and safe.

Sep. 3rd, 2022

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Kristine Woodside, NY

Ever since my mother started using her watch, it has been consistent in it's monitoring. Our family feels comfort in knowing that she can get immediate support when needed.

5 months ago

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Loren McKee Bellevue, NE

I have had multiple issues with my watch, cracked battery cases, batteries that failed to hold a charge for 24 hours, false fall detections after adjustments were made for that reason, and another issue with the webbing part of the band. The plastic material that makes up the casing of the watch is brittle and cracked lbs easily. It has detected a fall while I was sitting and the watch was motionless and a k so when I was changing batteries. It is too sensitive for anyone who is physically active, even after adjustment. The concept is great, but mire work needs to be done in the sensitivity of the watch and the quality of the materials that make up the watch. In fairness to the company, the service for repairs and time taken to make repairs has been extremely good!

6 months ago

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Reply from UnaliWear

We are sorry for your experiences, as they are not reflective of the vast majority of Kanega Watch wearers. We are glad our customer success team has been responsive. In addition, note that the watch has two forms of automatic alerts - Fall and Voice. It's likely that the watch's voice activation went off while you were sitting motionless, not the fall detection. That said, if you contact our customer success team with the date and time of that activity, we can look at the watch logs to see what happened. We have many wearers who wear their watch while exercising and doing other physical activities and have no issues with false fall alerts. You note that the fall detection sensitivity can be adjusted, which is true. So can the voice activation sensitivity. If you would like either/both to be adjusted lower, we can do that for you. Just contact us for support. All the best and stay well and safe.

Aug. 1st, 2022

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Judy Ray

They are extremely helpful and patient on the telephone for questions. Reading the numbers on the batteries is very hard to see. I keep track of batteries just put in watch and those in charger. Then I know which ones work best.

6 months ago

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Patricia Nellen Louisville, KY

At first I had a rocky start my first watch hinge broke I was unaware and the batteries were not working correctly. I called and the batteries and watch was replaced at no charge

6 months ago

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Mrs. Carol Pfister Palatine, IL

My watch frequently sends an alert when it shouldn't. I do prefer it to those worn around the neck. One of the contacts, James, often answeres before listening to the complete question, answers before he knows what I asked and makes noises when he is on the phone, so I am not sure what he is doing.

6 months ago

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Reply from UnaliWear

Thank you for your review. Regarding the alerts, please note that the Voice and Fall Activation sensitivity can be customized to your preferences, which would reduce the number of alerts you are getting. Please contact our Customer Success Team if you would like to discuss those options further.

Jul. 7th, 2022

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Carol Wessel Green Valley, AZ

Excellent operator support but watch goes off far too often, when there is a phone call, when there is a loud voice, when the tv is high. Sensitivity is supposed to be adjusted after the first few weeks but still having many "false alarms." Customer support for batteries and trouble shooting is excellent.

6 months ago

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Reply from UnaliWear

Thank you for your review. The alerts you are referring to are all voice activated - and we need to reduce that sensitivity through our Customer Success Team. They will reach out shortly to discuss your options.

Jul. 7th, 2022

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Ralph Wendell Keesling New Castle, IN

I am always getting a response when I get in what might seem a precarious position. Since the loss of my wife and living alone and being age 93 I feel more safe from an accidental fall.

7 months ago

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Peggy and Paul Brockington Decatur, GA

Great customer service and support, reliable device, ease of use, fact watch never needs to be taken off, easy to change batteries without ever removing watch, very caring staff.

7 months ago