Name: UnaliWear
Rating: 3.9

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Marcia Samoiloff Oceanside, CA

Love the fact that I do not have to fall to get help. There are many other reasons to need help right away. The thing I dislike most is the size I would like more colorful bands.

2 years ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with this kind of peace of mind is what drives us everyday to make the Kanega Watch experience better and better for our growing community. Regarding the size, the rechargeable batteries do make the band bigger than that of most smartwatches, but the design intent is that our wearers never have to take their Kanega Watch off to charge - providing real 24/7 protection. That said, the watch is quite light - at less than 50 grams - or about the weight of 2 slices of bread. All the best and stay well and safe.

May. 31st, 2022

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Verified Customer

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Jim Gozon Pompano Beach, FL

I ended up with a watch that stopped working properly. A non-cost exchange of watches was made.

1 year ago

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Verified Customer

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Adele E. Zimmermann Embudo, NM

Rugged. Responsive. Some false fall detections. Option to reduce sensitivety. Not completely waterproof, some water

2 years ago

Reply from UnaliWear

Thank you for your thoughtful review. You can wear it in the shower but we do not recommend submerging it in the bath or a pool. All the best and stay well and safe.

Nov. 18th, 2022

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Verified Customer

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marie h owen Coolidge, AZ

when I have a question, I either receive a call back or an email, answering my questions.

2 years ago

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Verified Customer

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Donna Artis Mebane, NC

Great customer service and a great product. I can't say enough good things about this watch.

2 years ago

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Verified Customer

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Rich Miller West Grove, PA

Comparing all the personal alarm systems the UNALIWEAR had all the best features at a great price.

2 years ago

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Verified Customer

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Claire Siegel Patchogue, NY

because it is easy to reach them and they are always available immediately on my wrist .

2 years ago

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Verified Customer

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Roberta San Leandro, CA

It still startles me when it thinks I need help. The band is made of metal and it has caused my skin to bleed even though it is not tight.

2 years ago

Reply from UnaliWear

Note that both the voice activation and fall detection sensitivity can be adjusted remotely by our Customer Success Team. You may want to consider that to relieve you of this issue. The band is made of a mesh stainless steel, which most people love. We may be able to provide you with an alternative band option. Simply contact our Customer Success Team at 888-343-1513 and press option 1 for assistance. All the best and stay well and safe.

Aug. 26th, 2022

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Verified Customer

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Lois J Bjelke

The watch is a bit clunky, needs to be waterproof for swimming. Great customer service when my watch broke.

2 years ago

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Verified Customer

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Ellen Mihok

The ear comes on too often foe no reason. The watch still says I've called for help too often even though the sensitivity has been adjusted.

2 years ago

Reply from UnaliWear

Note that we are very conservative regarding the lowering of both Fall Detection and Voice sensitivity -as we don't want to lower it beyond what makes each wearer comfortable - so they have the most protection possible. Our Customer Success Team will reach out to you to lower the Voice Activation further, which is currently triggering the ear icon. All the best and stay well and safe.

Jul. 19th, 2022

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Verified Customer

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sally sedler

the watch registers "fall Detection and the ear symbol appears for no apparent reason Too sensitive and you cant seem to correct it

2 years ago

Reply from UnaliWear

Our Customer Success Team will reach out to you to lower your Voice Activation and Fall Detection sensitivity further. We tend to be conservative with these efforts, so we don't lower them beyond what makes you comfortable - so you have the most protection possible. All the best and stay well and safe.

Jul. 19th, 2022

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Verified Customer

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Linda L Parish Chesapeake, VA

Watch works great, but quality needs to improve> I have numerous replacements of batteries, straps, etc.

2 years ago

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Verified Customer

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Benjamin J Weinraub Philadelphia, PA

Great concept, simple and easy to use. Would prefer metal housing on the watch/batteries for durability.

2 years ago

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Verified Customer

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Barbara Cambria Kilmarnock, VA

I feel pretty secure, but a piece of wire/fabric from watchband has poked out and catching on fabric, annoying

2 years ago

Reply from UnaliWear

Thank you for your review. Our Customer Success team will reach out to you shortly regarding the replacement of your watch band.

Jul. 7th, 2022

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Verified Customer

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Charles Todd Lawrenceville, GA

My experience is that the electronics is first rate but that the material and finish of the watch needs significant development and improvement

2 years ago

Reply from UnaliWear

Thank you for your feedback and thoughtful response. We have many happy wearers who have never had to replace their watch after a number of years who might disagree with your assessment regarding the finish and materials. That said, about 2-3% of our wearers can have issues changing the batteries and, in forcing the batteries into and out of the watch, breakage can occur. We have a pretty generous replacement policy when that occurs. We also review every watch that comes back to assess ways to improve the experience going forward for all our wearers. We hope you continue to be a Kanega Watch wearer and that you stay well and safe.

Jun. 17th, 2022

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Phyllis Willis Lexington, NC

Too heavy. Closure mechanism unclasped and falls off arm. Can go off without provocation, yet takes several minutes to respond when actually needed. I can reach 911 much quicker while I am waiting for UnaliWear to respond and I had to ask for a family member to be contacted. If Battery can fall out easily. You can tell that a certain connection is loose. A UnaliWear rep is working with me to obtain a stretch band. Why wasn't that offered initially like choice of color was?

1 year ago

Reply from UnaliWear

We are really sorry you are so disappointed with your Kanega Watch, but happy to know you are wearing it regularly. It's true the watch has more ways to get help than traditional medical alert devices, and two of those ways - voice and fall detection - can cause false alerts. That said, we will have one of our Customer Service team members reach out to you, as we can adjust the sensitivity of your alert systems remotely at your request. In terms of emergency response, the average time is approx. 30 seconds - though that time can vary. The batteries snap into place and are locked in through the battery prongs. When our Customer Success team member calls you, he or she will see if they can be more helpful regarding this process with you. We hope the stretch band works for you and hope you stay well and safe.

Apr. 21st, 2023

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Verified Customer

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Amy Floom La Pine, OR

The customer service is great, but the watch itself is too hard for our 94 year old father to manage independently. He cannot change the batteries himself and he doesn't remember to say "Fred Astaire" to activate the voice commands.

1 year ago

Reply from UnaliWear

Thank you for your review. Regarding the batteries, we have wearers in age from 25-103. The battery system, which means your father never has to remove his watch to charge, is designed for those with limited dexterity. We are sorry he is having issues. If it would help, our Customer Success Team would be happy to speak with him directly about any issues he is having changing the batteries. Regarding the voice activation, some wearers find that asking the watch for the time a few times a day helps build the habit/memory of using our wake word to activate the watch using the wearer's voice (just like Alexa or Siri). Alternatively, if he is never going to be able to use the voice command feature, we can turn it off remotely (leaving him the ability to get help via button or fall detection, neither of which requires him to use his voice to activate), to simplify the watch experience for him. If that is something you think would be helpful, please let us know and we would be happy to reconfigure his watch remotely that way. All the best and stay well and safe.

Mar. 16th, 2023

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Allen Reed Allen, TX

While my Unaliwear watch did register several of my falls, it registered more “ false alarms.” The company did reduce the sensitivity of the device, but I have continued to get these notifications when, for example, I simply lower my arm in my chair. Overall, for the price, this watch has not proved totally satisfactory to me.

1 year ago

Reply from UnaliWear

The watch can take time to adjust to your personal movements and it looks like you have only been wearing it for a few weeks or so. As you know, you can simply push the crown button to disable the fall alert and that helps the watch learn your personal movements faster. We are also really happy to hear that the watch has detected several of your actual falls. Note, we can remotely lower your fall detection sensitivity further at your request. We will have our customer success team contact you to see if that would be something you would like us to do for you. Note also that you did not purchase the watch - the watch came with the service. You are paying for the service - 24/7 monitoring, fall detection, Verizon cellular plan, free battery replacements, watch replacement warranty, etc. All the best and stay well and safe.

Dec. 29th, 2022

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Verified Customer

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Ed Levy Silver Spring, MD

Calls service center when I don't intend it to. Batteries don't hold charge all day. Difficult to understand voice connection.

2 years ago

Reply from UnaliWear

We have alerted our Customer Success Team to your review. They will reach out to you to help improve your experience, including increasing volume on your watch's speaker and adjusting the sensitivity of your watch's fall detection and/or voice activation to meet your needs. They can also check your battery performance. It is possible that you are experiencing low battery performance for several reasons and we are happy to troubleshoot. If the batteries are actually not holding a full day's charge, we will replace them for free. That is part of your plan with us. All the best and stay well and safe.

Nov. 18th, 2022

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Verified Customer

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Charlotte Joynes Dunedin, FL

Great customer service. I feel safe now that I have it. It works!

2 years ago

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Verified Customer

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Henry Martens Lafayette, MN

Remembering Fred Astaire is hard. Watch batteries are hard to change for diabetics with numbness in finger tips.

2 years ago

Reply from UnaliWear

Thank you for your review. "Fred Astaire" is our wake word for the watch's voice activation functionality (eg: "Fred Astaire, Get Help"), just like Apple has Siri and Amazon has Alexa. Just to clarify, you don't need to use your voice to get help via the watch's built-in Automatic Fall Detection or by pushing the discrete crown button of the watch. Regarding the batteries, with very numb fingers, we can understand this may be difficult for you. We are sorry. Our rechargeable battery system, as you know, ensures you never have to remove the Kanega Watch to charge - just swap out the batteries - a unique benefit. For the vast majority of our wearers, including our oldest at 105, it is an extremely easy process. We are sorry it is not so easy for you. If we can be of any further help with your Kanega Watch, please call us at 888-343-1513 and press option 1. All the best and stay well and safe.

Oct. 21st, 2022

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Verified Customer

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Bobbie G. Awalt Phoenix, AZ

They are very sensitive and have more features than other brands.

2 years ago

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Verified Customer

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Joyce Wynn Chesapeake, VA

I have only had my watch for 6 months and this is the first of any kind of safety watch.

2 years ago

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Verified Customer

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Beverly Hellstern

The comfort level of the safety I have with still working away from home at 82.

2 years ago

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Verified Customer

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Shannon Trezil

Poor battery life, could be more user friendly for the elderly. Battery holder cracked less than 2 weeks into use

2 years ago

Reply from UnaliWear

Our batteries are designed to last 24-36 hours. If you are not getting that level of coverage, we can replace your batteries at no charge to you. Regarding the battery holder, that rarely breaks and when it does it is almost always due to wearers forcing the batteries into and out of the watch, which causes the holders to fracture over time. Please reach out to our customer success team for a quick walk through on changing the batteries, in the hopes resolving this issue going forward. All the best and stay well and safe.

Aug. 1st, 2022

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Verified Customer

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Suzanne Kemp

Love the convenience of the watch and the functions. Hate that it activates when I move my hands quickly.

2 years ago Edited July 14, 2022

Reply from UnaliWear

Glad you like your Kanega Watch. Note the fall detection sensitivity can be reduced, to limit the number of false activations you are getting. We will have our customer success team reach out to you to make that adjustment remotely. All the best and stay well and safe.

Aug. 1st, 2022

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Verified Customer

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Gregory Kokosko Cortland, OH

very professional last encounter very good, sales person got the job done

2 years ago

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Verified Customer

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Lorraine Clemens Roseburg, OR

Usually always someone to help me if I need help when I call.

2 years ago

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Verified Customer

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judy hermann Bella Vista, CA

The product is first rate and the customer service is superior.

2 years ago

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Verified Customer

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Dayton Thornton Princeton, IA

I am not convinced the fall detection works. We have had many, many false alarms and the one actual fall that occurred did not generate an alarm.

2 years ago

Reply from UnaliWear

Thank you for your review. We appreciate your concerns, but want to assure you that the Fall Detection works as advertised. That said, no fall detection catches all falls and how you fall will impact how the watch interprets your movements. That said, our Customer Success Team will reach out to you to discuss your options for modifying the sensitivity of your watch's fall detection.

Jul. 7th, 2022

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Verified Customer

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Pamela Ness Pawleys Island, SC

Easy to communicate with. The watch is an excellent protection devise.

2 years ago

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Verified Customer

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Leola Gebauer Sturgeon Bay, WI

I've had problems with the watch since the beginning, the batteries, the band, and the last customer service situation.

2 years ago

Reply from UnaliWear

Very sorry for your experience, Leola. We know you had issues with changing the batteries, despite our best efforts to help you. We wish would could have kept you as a wearer and hope you find an option that works better for you going forward. All the best and stay well and safe.

Jun. 28th, 2022

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Ann Folsom Pacific Grove, CA

Comfortable; don't remove it to re-charge. Best of all, my daughter looked at alternatives, and opted for this; I totally trust her judgement.

1 year ago

Reply from UnaliWear

Thank you, Ann, for your kind words and for being part of our growing UnaliWear Community. All the best to you and your daughter and stay well and safe.

May. 17th, 2023

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Linda Bindrim Ashland, NH

I sent back three watches, they all had a problem. I fell and did not show up. One time I was in the shower and didn’t even show it was on. I couldn’t depend on the watch in case I fell.

1 year ago

Reply from UnaliWear

We are so sorry for your experience. We really wish we had served you better, obviously. We are providing you, of course, with a full refund and wish you all the best in finding a system that works for you and gives you the peace of mind you deserve. Your experience with our company has been highly unusual, in terms of returning a watch due to faultiness. If, in the future, if you wanted to give us another chance, we would love to have you return as a Kanega Watch wearer. For now, all the best and stay well and safe.
One note - regarding the watch having a black screen in the shower, the watch face is black unless you do one of five things to light it up:
1. Trigger the fall detection
2. Trigger the voice activation
3. Ask the watch for help, the time and/or the date
4. Push the crown button
5. Turn the watch to your face (the haptics of that movement of lifting your wrist and turning to your face cause the watch to light up)

Dec. 29th, 2022

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Barbara Davis Mesquite, TX

It does give me comfort that if I fall a family will be notified. I had a little trouble getting use to It thinking I had fallen, but I am doing better.

1 year ago

Reply from UnaliWear

Thank you for your review. Please note our Customer Success Team is here to help you ensure you have no trouble with the fall detection on your watch. The sensitivity can be adjusted remotely, so please contact us if that is something you would like to test out on your watch. All the best and stay well and safe.

Dec. 13th, 2022

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Vincent Corrao Madison, ME

This is a Life Saver..Automatically will Notify Emergency Response Team in the Event of an Emergency where the Wearer of the Watch Cannot Respond

1 year ago Edited January 10, 2024

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Mary DeJong Delray Beach, FL

I love it’s simplisty. I don’t need all the things that went with life alert. Just wear the watch 24/7 and it’s easy to use.

2 years ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with discreet and simple peace of mind 24/7 is what drives us everyday to make the Kanega Watch experience better and better for our growing community. All the best and stay well and safe.

May. 31st, 2022

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Verified Customer

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Claudette Rice Sutton, MA

It's easy to wear and batteries are easy to change and charge.

1 year ago

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Verified Customer

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Sally Pearlstein Studio City, CA

very good customer service & helpful precise information

1 year ago

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Verified Customer

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Jean campisi Miller Place, NY

Feel secure wearing it and very easy to maintain

1 year ago

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Verified Customer

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GLENN W MAUSTON Placida, FL

Functionality of product and customer service

2 years ago

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Verified Customer

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Dorothy Mattson Naugatuck, CT

Have not needed to use it, but it seems to be aware of my moves.

2 years ago

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Verified Customer

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Catherine Rosengren Saint Paul, MN

Very reliable, very responsive to calls and movements that are questionable.

2 years ago

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Verified Customer

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David Rothel Troy, VA

The watch clock does not always come on and the fall sensor is overly sensitive.

2 years ago

Reply from UnaliWear

Our Customer Success Team will call you today to walk you through how to ensure your watch lights up every time you want the time or date; as well as remotely adjust the sensitivity of your watch's voice and/or fall detection to your liking. All the best and stay well and safe.

Oct. 28th, 2022

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Verified Customer

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Lillian Carson Macungie, PA

You are always checking on me. I don't feel alone.

2 years ago

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Verified Customer

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Raymond O. Worden Bagdad, FL

The people are most helpful and interested in my well being

2 years ago

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Verified Customer

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Linda Mobley Winter Haven, FL

It really works! And the service department is awesome.

2 years ago

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Verified Customer

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Virginia Mareks Laguna Hills, CA

Button toodifficult to activate . Uncumfortable to wear, too sensitive to body movement, have to change batteries too often.

2 years ago

Reply from UnaliWear

We are sorry for your negative experience, but we are a bit confused by your review, due to the following:
1. The watch is fall detection, button and voice activated. It is rare that wearers tell us they have issues holding down the crown button of the watch to get help, but you can always just use your voice to get help. No other system on the market offers this feature.
2. The batteries last 24-36 hours on a single charge. In order to ensure wearers never have to take their watch off to charge, we use this patented battery system. The available size of the batteries to fit in the watch band dictates how long they can go before needing to be recharged. It's about a 5 second procedure to swap out the batteries (we usually tell people just to do it when they are brushing their teeth, to create an easy habit - though the watch will tell you when the batteries need to be changed, as well).
3. You are able to adjust the sensitivity of the fall detection if you are getting too many false alerts. Just contact our Customer Success Team at 888-343-1513 and press option 1 for prompt service (as we can adjust this on your watch remotely). In addition, over time the watch learns your movements, naturally reducing false alerts. Again, no other system on the market offers this feature.

All the best and stay well and safe.

Aug. 26th, 2022

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Verified Customer

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A.M.DAWSON

Customer service they all speak American makes it easier for me to understand.

2 years ago

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Verified Customer

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Christopher K Lanzone

It goes off for no reason even when you make an adjustment, batteries do not last long.

2 years ago

Reply from UnaliWear

Thanks for being a Kanega Watch wearer for nearly 3 years. Our Customer Success Team will reach out to you to adjust the sensitivity on your watch for both Fall Detection and Voice Activation, which should resolve your "go off for no reason" issue. Regarding batteries, they are designed to last 24-36 hours. If you are not having that experience, please let our Customer Success Team know, as well.

Jul. 19th, 2022