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Rescue Alert

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LAST UPDATED: June 27th, 2019

Rescue Alert proves medical alert systems to customers across the US in all 50 states. Anyone can use their services, even without a landline. There are several system options available including the cellular medical alarm with a 3G network connection. Install is made easy, and shipping is included with purchase.

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The Good

  • Monitoring Options
  • No Minimum Contract
  • Certified Employees

Monitoring Options

Rescue Alert has been offering medical monitoring for their customers since 1986. The company offers a wide array of monitoring options for the home and on the go. Additionally, the company offers the unique option protection of domestic violence monitoring, which is discrete and offers peace of mind to customers and their families.

No Minimum Contract

There is no minimum contract with Rescue Alert so customers may cancel at any time. Rescue Alert gives discounts for the monthly service or for those paying either annually and quarterly, with annual payments receiving the bigger discounts. Should customers who have prepaid for service either annually or quarterly decide that the service is not what they want; they may cancel at any time and receive a pro-rated refund. Rescue Alert's equipment works with landline, cell phones, and VOIP phone systems and is easily installed. The transmitter is waterproof and offers a range of up to 600 feet.

Certified Employees

All of the employees at the Rescue Alert monitoring center are EMD Certified attendants in the United States and the centers are open 24/7.

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The Bad

  • Automatic Account Renewal
  • Equipment Terminology on Website

Automatic Account Renewal

Stated in the Terms and Conditions is the automatic renewal of accounts. Rescue Alert requires customers to notify them in writing should they not want to renew their service. Failure to do so will result in continued billing to the credit card on file for subsequent months.

Equipment Terminology on Website

Rescue Alert customers should be aware of the different options in equipment since some of the material on the website is not necessarily written for those who are not familiar with the terminology. Luckily, customer service agents are available to help determine which plan is the best for the situation. Those who are not sure which plan to choose can simply call Rescue Alert and agents are available to help select the right system and level of service.

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The Bottom Line

Rescue Alert offers plans and equipment which provide peace of mind and protection both at and around home as well as away. The company has a wide variety of accessories available, including transmitters which work well for those with limited dexterity. One may either rent or purchase their equipment from Rescue Alert and there is warranty protection for both rented and purchased systems. Rescue Alert staffs their center with fully trained and certified EMD professionals, which allows assistance to be more rapid in coming as the agents are fully trained to provide triage over the phone and dispatch appropriate help more quickly. Rescue Alert is a fully recommended company for their equipment, staff, customer service and fair pricing and contract terms.

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Star Rating

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9 Reviews

Review Breakdown

5 grade

67%

4 grade

11%

3 grade

0%

2 grade

11%

1 grade

11%

Sentiment Criteria

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