November 30th, 2015 Philadelphia, PA
Do NOT trust this company! I can't believe their incompetence! After having engaged their services for five months, I canceled our service when my mother moved to a nursing home. I called RA, canceled the service, and received an RMA so that I could return the equipment, which I did. My mother's phone number has been *DISCONNECTED* for over six months. And then today, I realized that I'm still being billed a monthly charge for RA, and that my mother's account is still active. When I challenged a representative about this on the phone today, she said very kindly that her records show that their Customer Service department has been trying to reach out to my mother for months and months! Well, thank goodness that she really didn't have an emergency. And has anyone from the company bothered to contact me -- they have my email address and my phone number -- NO, of course not. DO NOT USE RESCUE ALERT !!!!