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Prime Medical Alert

Is This Your Business?
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LAST UPDATED: June 28th, 2022

Prime Medical Alert was founded in 2005 with the intent of providing medical alert solutions to seniors and others with medical conditions that had the potential of leaving people in vulnerable situations if they were left alone. The company makes devices that allow users to contact help when they are unable to get to the phone and call 911. With headquarters in Phoenix, Arizona, Prime Medical Alert is an attractive option if you want multiple choices for your medical alert needs. Similarly, if you are on a tight budget, the devices can be yours at a modest monthly price without upfront costs or hidden fees. Prime Medical Alert does not have a feature where you can program in the numbers of family members and loved ones, so if this is an important thing for you, or your loved one, you should continue looking for other options.

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The Good

  • Customized to Your Needs
  • Favorable Pricing
  • Versatile

Customized to Your Needs

Prime Medical Alert is not a one-trick pony; the company does not limit its offerings to one product that you'll be stuck with. Rather, there are a number of options to choose from, depending on what you or your loved one needs or is comfortable with. You can select from four different products, all of which have their own unique, helpful features. Each helps users have protection and peace of mind in case of a mishap or emergency.

Favorable Pricing

Many medical alert device providers don't even divulge how much their products cost. But Prime Medical Alert discloses this information, and the pricing is attractive to just about any budget. To purchase a device, you won't need to come up with anything up-front. Plus, monthly prices start at as little as $24.95 a month. If you decide to keep the device for a year or more, you can pay for the device for 12 months at a time, which adds up to a better value than the month-to-month cost.


One popular product is the fall detection device, which will automatically alert an emergency operator in the event of a fall. The devices can also be worn as a pendant and can be taken into the shower or bath.


The Bad

  • Small footprint
  • Little company info

Small Footprint

The company has a relatively small customer base and does business mainly in the Phoenix, Arizona, area. This means if you live outside this region, you might have a difficult time getting service.

Little Company Info

While the products are great, and there is plenty of information about the devices on the company's website, the same can't be said for Prime Medical Alert itself. There is little to read about the company: how it began, what its mission is, who its leaders are and other essential information people like to know in order to make an informed decision.

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The Bottom Line

The few minor negative issues aside, Prime Medical Alert is one of the top medical alert companies you'll find. The products are excellent and effective in providing the help and assurance users and their loved ones are seeking. The company has clearly taken great care in knowing what its clients need and in addressing those items.In your search for a provider of medical alert devices and services, you can't go wrong with Prime Medical Alert. Customer service is excellent and staff members are well trained to respond to concerns and problems. The only types of customers that might be wary of using Prime Medical Alert would be those who prefer a more established company, as well as those who reside outside of the company's headquarter area. Have confidence that if you choose Prime Medical Alert, you or your loved one will be in secure, trusted hands. Take comfort knowing that you or your senior family member can continue to live independently.

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Lorin Doctor Los Angeles, CA

Quick delivery and immediate responses to my questions. I didn't have to wait on hold and the customer service agent helped me install the unit in my grandmother's house over the phone.

7 years ago

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Carol Flannery

PMA has provided us prompt and excellent service to date. The alert necklace is easy to set up, utilize, waterproof and lightweight.

6 years ago