Personal Response has been in business since 2001, providing assistance in medical and emergency alerts for families nationwide. While most of their customers are senior citizens, they also provide monitoring services for persons with varying disabilities. Personal Response is a dynamic company and offers many options for their services, with monthly or annual payment plans, equipment rentals and no contracts required.

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The Good

  • Equipment
  • No Landline Required
  • No Activation or Shipping Fees

Equipment

Personal Response offers their customers complete peace of mind for their medical monitoring. The equipment used with the medical monitoring system is based upon the latest technologies and offers the customers quality protection in and around their home with the home unit. The base unit and transmitter have at least a 1000 foot range. Personal Response includes fall detection as well as monitoring should the help button be pressed. The transmitter unit is small and waterproof and may be worn as a pendant or on a wristband, like a watch.

No Landline Required

All of Personal Response's plans work even if there is no landline in the residence and they offer an affordable mobile monitoring system with GPS for medical monitoring away from home. One can select the mobile system and use it both in and out of the home, so there is no need to double up.

No Activation or Shipping Fees

Personal Response does not charge an activation fee and all shipping is free for the customers, with a warranty against equipment defects and failure. Personal Response also offers either month-to-month billing or discounts for longer billing terms, which is paid up-front. There is no minimum contract length and customers may cancel at any time and receive a pro-rated refund after the equipment is returned to the company.

The Bad

  • Deposit

Similar to many of their competitors, Personal Response offers month-to-month billing terms. However, unlike the competition, they charge a $100 deposit for all customers signing up for month-to-month service. For those on a limited budget or wanting to save money by avoiding the pre-payment of services for several months in advance, this added expense can be quite significant.

View Best Medical Alert Companies

The Bottom Line

Personal Response has maintained quality customer service and provided their customers with monitoring and equipment which gives both the customers and their families' peace of mind. They have received positive mention and recommendations from AARP as being a company which can be trusted for seniors' medical monitoring needs. Except for the $100 deposit for those signing up for monthly billing, the company's prices are in line with the competition and are affordable. Personal Response is fully recommended for anyone wanting or needing the peace of mind which medical monitoring can bring.

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