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1 User Review
LAST UPDATED: August 18th, 2021

Moni Smart Security (formerly Monitronics) is primarily a home alarm company that offers a medical alert pendant/watch as part of its security package. Plans start at $46.95 per month and contracts last for 3-5 years.

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The Good

  • CSAA Certified Operators
  • Also Monitors Smoke, Carbon Monoxide, and others

CSAA Certified Operators

Moni Smart Security (formerly known as Monitronics) has certified CSAA monitoring service operators to answer the call from a remote monitoring center when you press the emergency help button. These operators pass through rigorous training to ensure a high standard of customer service.

Also Monitors Smoke, Carbon Monoxide, and Others

Moni Smart Security systems not only monitor you for medical alerts, but also monitor water, heat, smoke, freeze, carbon monoxide, and burglar alarm monitoring. The vast majority of medical alert companies don't do this. 

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The Bad

  • Requires Moni Home Security System
  • Activation Fee
  • Long-Term Contract
  • Lack of Equipment Details

Requires Moni Home Security System

Truthfully, Moni Smart Security is primarily a home security company, so you have to purchase a home security system in order to qualify for the medical alert service. This means you won't only be getting a medical alert button, but you'll be investing in a control panel, door sensors, window sensors, motion detectors, the works. If you want a home security system, that's great, but it also presents a myriad of caveats listed below.

Activation Fee

There is a one-time activation fee of $149 when you purchase a Moni Smart Security system. Some top-rated home security companies won't require an installation fee at all, and certainly not medical alert companies.

Long-Term Contract

A contract with Moni Smart Security lasts a minimum of 36 months. It's rare for a medical alert company to issue any kind of long-term contract at all, but absolutely standard of a home alarm company. Most top-rated medical alert companies deal with month-to-month payments so you can feel like you can cancel anytime. With a long-term contract, you'll likely have to buy out of the monitoring service if you decide to cancel early.

Lack of Equipment Details

Moni Smart Security offers little details on the medical alert aspect of its systems, other than you can wear it as a pendant or bracelet. There isn't any information regarding its range, battery life, or mobile systems.

View Best Medical Alert Companies

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The Bottom Line

If you're in the market for both a home security system and a medical alert system, Moni Smart Security is a smart option to provide extra peace of mind. However, if you're looking for just a medical alert system, it's a wiser decision to check top-rated medical alert companies before signing Moni's long-term contract.

As we don't have many Monitronics security system reviews, we suggest comparing its home security system with our top-rated home security companies.

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LaineyC Mesa, AZ

I have been a customer of Brinks (formerly Monitronics) for 5 years and have been happy with their support. I have not needed emergency care, but they have acted immediately if I have inadvertently triggered my device.

2 years ago

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