Receiving their incorporated status in 1999, MedScope has been in the personal emergency response industry for over 15 years and they are a privately owned company as well. MedScope is well established in healthcare organizations such as United Healthcare, and Aetna, as well as others. These relationships keep them updated on related news and topics about the elderly population which they believe helps them produce better products. They have a wide range of products for personal safety so you know that you can get what you need in one place.
Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.5

#2

$37.95-$41.95
9.4

#3

$27.45-$36.62
8.7

#22
MedScope Logo

$29.99-$43.99
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The Good

  • Technology
  • No activation fee or service contract
  • Customer service

MedScope offers their customers the latest technology. The devices work with landlines, phones with DSL connections, cellular phones and VOIP phones, offering peace of mind for their customers and their families.

New MedScope customers are not charged an activation fee and there is never a service contract, meaning that customers pay for their services month-to-month and can cancel at any time without penalty. TO add another person onto the account, there is no fee.

MedScope also has an optional fall detection feature, meaning that the device alerts the medical alert team should a fall be detected. Emergency personnel are contacted as well as a designated friend or family member.

Their customer service is exemplary and agents are available to answer any and all questions between 9AM and 5PM (eastern time) Monday – Friday. Should customers need assistance after hours, technical support is available 24/7. Customers simply leave messages and are called back within a few minutes.

The Bad

  • Prices
  • Not geared towards individual customers

MedScope’s prices are slightly higher than their competitors. Some features are add-ons, such as fall detection which is an additional $5/month.

The company’s main focus is selling and servicing large companies, such as nursing homes. As such, finding information for individual customers can be slightly problematic. However, with a few clicks, one can access customer service and sales’ information.

The Bottom Line

MedScope is a recommended company for one’s medical alerting needs. They offer many features as standard in their packages as well as add-ons or upgrades, such as fall alerts monitored medication dispenser and cellular and mobile medical alerts.

Their customer service agents are only available during regular business hours on the east coast, but technical support agents are available around the clock. Agents are friendly and knowledgeable when fielding questions about individual service plans and equipment, in spite of the main focus of the company’s sales being to institutions.

MedScope allows multiple family members to be on the same account (which is not always the case in the industry) for no additional monthly charge. They do charge for an additional pendant, however. Terms of service for MedScope are extremely simple and fair, with no activation fee, free shipping on equipment rental, and no long-term contract.

One can be confident in selecting MedScope for their medical alerting needs.

View All Medical Alert Systems

More Information

 

Equipment Details


Land Line Medical Alert Device

  • Compatible with DSL and Voice Over Internet (VOIP) telephone systems including Magic Jack and Magic Jack Plus
  • Patient must be within 600-800 feet from the base unit for this device to work properly
  • Two-way, hands-free voice communication
  • DSL and VOIP ready – no need for special alarm filters in phone line
  • Automatic 24-hour battery backup – The system will continue to work for 24 hours if there should be a loss of electricity. Battery is rechargeable, so it will simply recharge itself when the electricity is restored.
  • Silent automatic check-in – The system will automatically perform a self diagnostic test every 7 days and report the system’s status. This feature is completely silent.
  • Room temperature sensor – Automatically activates the base unit and calls the medical alert response center if the room temperature rises above 100 degrees or dips below 55 degrees
  • UL Approved – Conforms to ULSTD 1637 & ANSI/UL 1635 standards
  • Weight – 2 lbs. 9.6 oz.
  • Dimensions – 8.5 in. (width) x 6.5 in. (depth) x 2.25 in. (height)

Cellular Medical Alert Device

  • Compatible with any existing telephone service and even works when the patient does not have a telephone
  • Patient must be within 600-800 feet from the base unit for this device to work properly
  • No need for the user to have phone service
  • Simply plug the unit into any working electric outlet
  • Two-way, hands-free voice communication
  • Automatic 24-hour battery backup – The system will continue to work for 24 hours if there should be a loss of electricity. The battery is rechargeable, so it will simply recharge itself when the electricity is restored.
  • Silent automatic check-in – The system will automatically perform a self-diagnostic test every 7 days and report the system’s status. This feature is completely silent.
  • Complies with FCC standards
  • UL approved
  • Weight – 1 lb. 5.4 oz.
  • Dimensions – 7.9 in. (width) x 5.9 in. (depth) X 2.2 in. (height)

Mobile Medical Alert Device

  • Compatible with any existing telephone service and even works when the patient does not have a telephone
  • No need for the user to have phone service
  • Two-way, hands-free voice communication
  • UTDOA Location Technology – 911 approved technology to help locate you in an emergency
  • Extended Battery Life – Will last up to 2 months before needing to be recharged
  • Shower-safe – The device can be used in the shower (though not designed for submersion)
  • Convenient Recharging – Simply plug the included charging cord into the device when it is time to recharge.
  • Audible Notifications – The device will let you know when to recharge it.
  • Simple setup – When the button is pressed, the device is activated.
  • Practicality – There is one button to press to talk with our response operators anytime.
  • Complies with FCC standards
  • UL approved
  • Weight – 1.2 oz.
  • Dimensions – 1.5 in. (width) x 0.5 in. (depth) X 1.5 in. (height)

Fall Detection

These are great options for those that might fall but can’t push the button themselves. A response team is notified just by the fall itself.

  • Provides access to help when you can’t push the button
  • Completely waterproof
  • Will reach 600-800 feet from the medical alert system base unit (the distance of a standard cordless telephone).
  • In the case of a fall, the pendant can automatically place a call for help.
  • Weight (including lanyard): 2 oz.
  • Dimensions (transmitter only): 2.25 in. (height) x 1.5 in. (width) x 0.75 in. (depth)
  • Chain length – (necklace) – 30 in.

 

Featured Details


Price

The prices listed here are flat rates which include:

  • Free shipping
  • New Equipment Rental which includes a base unit plus one and transmitter.
  • 24 hour monitoring of your alert system.
  • Option to cancel at any time you choose.
  • No extra charge for more than one person under one account.
  • Access to a medical records service.  This allows you to access your medical information on the Internet during an emergency.
  • Customer Service &Tech support.

Medical Alert System $29.99 a month Cellular Medical Alert System $34.99 a month Cellular Medical Alert System with Fall Detection $39.99 a month Mobile Medical Alert System $39.99 a month Monitored Medication Dispenser $43.99 a month

Warranty

This information is undisclosed.

Activation Fee

There are no activation fees issued whatsoever.

Device Range

600-800 feet

Contract

No contracts with this company; simply month to month and you can cancel anytime.

Support Quality

Customer support is available 9 AM to 5 PM, Monday through Friday. Tech support is on call after business hours. You simply call and leave a message, and you will receive a callback.
259 East Lancaster Ave Suite 101 Wynnewood, PA 19096 Email: [email protected] Location of Certified Monitoring Centers (if available). There is a center in North Carolina and a few others but the representative we spoke to did not know where the others are located.

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