- MedScope
MedScope
Receiving their incorporated status in 1999, MedScope has been in the personal emergency response industry for over 15 years and they are a privately owned company as well. MedScope is well established in healthcare organizations such as United Healthcare, and Aetna, as well as others. These relationships keep them updated on related news and topics about the elderly population which they believe helps them produce better products. They have a wide range of products for personal safety so you know that you can get what you need in one place.
Top Ranked Companies
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The Good
- Technology
- No Activation Fee or Service Contract
- Free Additional Accounts
- Customer Service
Technology
MedScope offers their customers the latest technology. The devices work with landlines, phones with DSL connections, cellular phones, and VOIP phones, offering peace of mind for their customers and their families.
No Activation Fee or Service Contract
New MedScope customers are not charged an activation fee and there is never a service contract, meaning that customers pay for their services month-to-month and can cancel at any time without penalty.
Free Additional Accounts
To add another person to the account, there is no fee. MedScope also has an optional fall detection feature, meaning that the device alerts the medical alert team should a fall be detected. Emergency personnel are contacted as well as a designated friend or family member.
Customer Service
MedScope's customer service is exemplary and agents are available to answer any and all questions between 9AM and 5PM (eastern time) Monday through Friday. Should customers need assistance after hours, technical support is available 24/7. Customers simply leave messages and are called back within a few minutes.
The Bad
- Prices
- Not Geared Toward Individuals
Prices
MedScope's prices are slightly higher than their competitors. Some features are add-ons, such as fall detection which is an additional $5/month.
Not Geared Toward Individuals
The company's main focus is selling and servicing large companies, such as nursing homes. As such, finding information for individual customers can be slightly problematic. However, with a few clicks, one can access customer service and sales' information.
The Bottom Line
MedScope offers many features as standard in its packages as well as add-ons or upgrades, such as fall alerts, monitored medication dispenser, and cellular and mobile medical alerts. Customer service agents are only available during regular business hours, but technical support agents are available around the clock. Agents are friendly and knowledgeable when fielding questions about individual service plans and equipment, in spite of the main focus of the company's sales being on institutions. MedScope allows multiple family members to be on the same account (which is not always the case in the industry) for no additional monthly charge. They do charge for an additional pendant, however. Terms of service for MedScope are extremely simple and fair, with no activation fee, free shipping on equipment rental, and no long-term contract.
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User Reviews
Star Rating
4 Reviews
Review Breakdown
Sentiment Criteria
Suzy
As an installer, their support for portal issues and job completion issues is minimal. To try to get to technical support for the portal, I have left messages with live bodies who insist that tech support will be in contact but then it disappears into thin air. When I did have the time, the first contact sent me to technical support for the consumer account rather than tech support for the portal. Once there I was immediately presented with a judgement on my attitude rather than having them listen to my issues. It did turn out that I made a mistake which I fixed while on the phone with them but because of my attitude, I was fired from being an installer rather than having them work with me to resolve issues. When I asked to speak to higher management, I was told that is not possible because I am an installer.
Carolyn C Cavnar
They seemed to be ok. However they seem to take forever to answer. They r curious. But so far it's the responce time.
Verified Customer
Beverly Coleman
It seems to be working. I wasn't totally satisfied with them because they seemed to be pushing towards me having this and they got the okay from my doctor.
Verified Customer
Robert Ingwerse
I live alone and my walking is getting a little unstable, so I thought it was a good idea to purchase Mobile Help. I am very satisfied with their services because I don't have to worry about being alone or falling without being able to get up. The service is great, although the necklace is a little touchy but other than that, it's fine.
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