Since 2003, Matrix Interactive's LifeLink Medical Alert System has provided services for individuals looking to feel safer while in and around their home. With over 10 years in the business, LifeLink strives to offer affordability, quality customer service and what they deem to be the latest in medical alert technology. No monthly fee might be a plus for some, but you won't have access to 24-hour monitoring in a dedicated center and there is no mobile solution for when you're on the go.

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The Good

  • No Monthly or Yearly Fees
  • Prodigy Console

No Monthly or Yearly Fees

LifeLink is the premier medical alert company with no monthly or yearly fees. If you prefer to pay a hefty sum of money upfront and forget about contracts, this may be a viable option.

Prodigy Console

Researchers at LifeLink spent nearly four years researching and testing products to ensure customers top-of-the-line, industry-leading products. The Prodigy Console has the ability to program up to eight different telephone numbers of family, friends or emergency responders. This function eliminates the middleman of operators at a monitoring center and contacts known individuals who can provide immediate assistance.

The Bad

  • Client responsibility
  • Limited range
  • No Monitoring Center

Client Responsibility

With the outright purchase of the device, clients take on much more responsibility for their system. Technical issues, damage to the devices, system malfunctions are more are solely the concern of the customer if the one-year warranty has expired. 24/7 customer service is unavailable and occasionally email is the only contact option. For individuals without Internet or email capability, this may pose a potential problem.

Limited Range

The 600-foot device range is fairly limited and even customer representatives advise against purchasing the cellular adapter as it involves a significant amount of effort on the client's part to ensure the cell phone is constantly charged, within cell range, within the 10-foot console range etc. Also, LifeLink fails to provide customers a mobile device option, limiting individuals to the Prodigy's benefits only when they are home. This may cause some to feel restricted to the confines of their home, or less secure when out and about.

No Monitoring Center

There is no dedicated 24/7 monitoring center for LifeLink. If the wearer only prefers to talk to a person from one of the eight preprogrammed telephone numbers, that might not be a problem. But for those who would like to speak with certified professionals in the event of an emergency (or false alarm), they might want to look into another medical alert company.

View Best Medical Alert Companies

The Bottom Line

LifeLink may be an option for individuals looking to personally purchase a medical alert system and not be tied down to monthly fees, company contacts, or long-term commitments. If they can handle the steep upfront cost and the lack of 24/7 monitoring, this shouldn't be a problem. The Prodigy device offers clients a more intimate type of alert system as it is programmed with friends and family members whom the individual. This could be seen as a negative as well. If your family members are not able to be on call at all times, then you or a loved one could be in trouble with no one to connect with. If you're searching for an alert system with a more hands-on approach from a trained medical alert staff, LifeLink is not the best choice. Furthermore, LifeLink is not a solid option for individuals living in larger or multi-story homes, who spend significant time away from home, or are at a high risk of medical emergencies.

View Best Medical Alert Companies

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User Reviews

Star Rating

3.8
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2 Reviews

Review Breakdown

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Sentiment Criteria

Value for your money
Quality of product or service
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Joan Hendrickson

April 17th, 2017

The product does what it says it will. I get up in the morning and press the test button and it beeps and I know I am connected to the system. Once a month I do a test call to show that if I press the button I will get the help I am looking for. I am very happy with the system. I did not care about being monitored or having monthly payments. I know if I have an accident and press that button help will come.

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J. Dunning

June 29th, 2016 Palm Bay, FL

Purchased my system in 10/2013, product worked great until last week. Now I can find anyone to help me with a product malfunction. Unit keeps saying "phone line in use" regardless of what phone line it is plugged into. Think it's broken, but can't find a representative to find out what is happening and have an 81 year old mother without a system. Help!!!!

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