Since 2003, Matrix Interactive's LifeLink Medical Alert System has provided services for individuals looking to feel safer while in and around their home. With over 10 years in the business, LifeLink strives to offer affordability, quality customer service and what they deem to be the latest in medical alert technology. No monthly fee might be a plus for some, but you won't have access to 24-hour monitoring in a dedicated center and there is no mobile solution for when you're on the go.
LifeLink is the premier medical alert company with no monthly or yearly fees. If you prefer to pay a hefty sum of money upfront and forget about contracts, this may be a viable option.
Researchers at LifeLink spent nearly four years researching and testing products to ensure customers top-of-the-line, industry-leading products. The Prodigy Console has the ability to program up to eight different telephone numbers of family, friends or emergency responders. This function eliminates the middleman of operators at a monitoring center and contacts known individuals who can provide immediate assistance.
With the outright purchase of the device, clients take on much more responsibility for their system. Technical issues, damage to the devices, system malfunctions are more are solely the concern of the customer if the one-year warranty has expired. 24/7 customer service is unavailable and occasionally email is the only contact option. For individuals without Internet or email capability, this may pose a potential problem.
The 600-foot device range is fairly limited and even customer representatives advise against purchasing the cellular adapter as it involves a significant amount of effort on the client's part to ensure the cell phone is constantly charged, within cell range, within the 10-foot console range etc. Also, LifeLink fails to provide customers a mobile device option, limiting individuals to the Prodigy's benefits only when they are home. This may cause some to feel restricted to the confines of their home, or less secure when out and about.
There is no dedicated 24/7 monitoring center for LifeLink. If the wearer only prefers to talk to a person from one of the eight preprogrammed telephone numbers, that might not be a problem. But for those who would like to speak with certified professionals in the event of an emergency (or false alarm), they might want to look into another medical alert company.
The product does what it says it will. I get up in the morning and press the test button and it beeps and I know I am connected to the system. Once a month I do a test call to show that if I press the button I will get the help I am looking for. I am very happy with the system. I did not care about being monitored or having monthly payments. I know if I have an accident and press that button help will come.
Purchased my system in 10/2013, product worked great until last week. Now I can find anyone to help me with a product malfunction. Unit keeps saying "phone line in use" regardless of what phone line it is plugged into. Think it's broken, but can't find a representative to find out what is happening and have an 81 year old mother without a system. Help!!!!