LifeBeacon Alert Systems was founded in 2013 and is based in Salt Lake City, Utah. The company offers free shipping and a 30-day money back guarantee for customers throughout the United States. Refunds after 30 days are restricted to certain specific circumstances. The cellular devices are equipped with GPS tracking technology, two-way voice technology, and 24/7 professional monitoring from a UL-listed central station. Monitoring payment plans range from $29.99-$39.99 along with a $39 activation fee.

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The Good

  • Full Mobile Capabilities
  • 24/7 Professional Monitoring
  • Money-Back Guarantee
  • No Long-Term Contracts

Full Mobile Capabilities

The medical alert devices allow consumers to have the ability to travel anywhere outside the home and still be protected. GPS tracking capabilities help friends, family, and medical personnel quickly in the event of an emergency. Two-way voice technology helps the user speak with dispatchers until help arrives. Instant text notifications are sent to emergency contacts when alarms are triggered.

24/7 Professional Monitoring

Customers are able to reach trained operators at the push of a button whenever they need help. Bi-lingual operators are available at the UL and CSAA certified central monitoring station upon request. These operators will remain connected with the user until emergency personnel arrive. According to the corporate website, the average response time for operators to respond to alarm signal is approximately 20 seconds. The company's operators have over seven years of experience in the industry.

Money-Back Guarantee

The medical alarm company provides a 30-day money-back guarantee on product purchases. Unsatisfied customers can return the product in its original packaging during this timeframe to receive a full refund.

No Long-Term Contracts

Customers are not locked into long term agreements with the company and are given three choices of payment plans. Customers may choose monthly, quarterly, or annual payment agreements and there are no installation fees.

The Bad

  • Limitations on Features
  • Cancellation Limitations
  • Additional Costs

Limitations on Features

LifeBeacon pendants are not water-resistant. The company offers pendants that can be used in and near water but customers must pay an additional charge. The pendants also do not offer fall detection capabilities unlike similar marketplace offerings in the industry. It is not clear how the company handles medical records of the user during an emergency situation.

Cancellation Limitations

Customers are able to return the equipment within the first thirty days for a full refund. However, certain restrictions apply after this point in order to receive a refund. These restrictions are detailed in the customer's service agreement and not publicly disclosed on the corporate website.

Additional Costs

Customers must pay an extra cost if they desire a water resistant pendant. An optional web portal monitoring service also costs customers a monthly fee and customers must pay extra for accessories. If any damage is inflicted to the equipment by the customer, the customer may be required to pay an undisclosed equipment replacement fee. The company does not disclose any equipment warranty information and customers may be required to pay service fees to repair faulty equipment. Customers must also pay an activation fee at the time of enrollment.

The Bottom Line

LifeBeacon is best suited for active seniors who desire medical safety protection anywhere they go. The medical alarm pendants feature a cellular connection that can transmit a signal to the 24/7 central monitoring station from any location. Two-way voice technology and GPS tracking features allow emergency personnel to speak with and find users in the event of an emergency. There are no required long term contracts and the company offers a 30-day money-back guarantee. Customers pay on a monthly basis for equipment and the company offers free shipping. An activation fee is required upon enrollment. The pendants are not water resistant and customers must pay extra for devices that are. Additional equipment costs and service fees may also apply. Unlike many other industry competitor offerings, the devices do not have fall detection capabilities. Customers must also meet certain requirements for cancellation after the 30 day guarantee period ends.

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    September 7th, 2017

    Changing and charging the battery is a dexterity challenge, and, because the monitoring is so prompt when the battery is low... my responsibility to change the battery every 24-36 hours is a pain.

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