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Life Protect 24/7

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379 User Reviews

5.6

Overall Score

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Kenneth Ishmael

Jo Ann was very pleasing to talk to. She understood the problem I was having with the device and solved the problem I was having. It is a pleasure to do business with you.

4 years ago

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Larry White Upland, CA

Porche was the person who helped me with the cancellation of my mothers account. My mother Olive White passed away two weeks ago and has no use for service.

4 years ago

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Kenneth Garwood Sun City West, AZ

I have tried to cancel this product when I found out the sales 'pitch' I got thru an 800 number was inaccurate. I was never told the name of the company except they said it was a 'medical alert' which I assumed was the name (and there is a company by that name). They also said the payments would be between the 1st and 3rd of the next month (May 2017). They never told me the first payment was immediate. I had told them I did not have money to cover the payment until May. They took the first payment on the 25th of April and caused an overdraft in my account - the first time that had ever happened that I can recall. It cost me an overdraft fee. I called the 800 number that the telephone sales person gave me for any further questions. I called the day after the overdraft and cancelled the product. I was told the refund check for that first payment would be sent right away. I have not yet received it. They did not offer to pay the overdraft fee. In addition they said the actual product material was on the way and they would give me a label for its' return. No product yet so no return. This is a terrible company to do business with. I hate to think what would happen if I was using a call pendent and needed immediate service. Their sales approach is very, very high pressure and will not listen if you try to tell them you do not want the service because you cannot afford it.

4 years ago

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Chester Burgess Mullica Hill, NJ

we was very delighted with your services and personnel, i was treated with respect and was always helped very well. thanks for your services Chester Burgess

4 years ago

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jeffery gall Allentown, PA

very kind.made it easy guiding me through the cancellation.you need a lot more shannons .again it was a pleasure dealing with someone that seemed to care.you dont get that often.2thumbs up thank you

4 years ago

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Karen Runk

David DYB was extremely helpful in canceling out my Service. Because of this I would recommend y'all to others as needed. I have a new Security System that includes a similar necklace, so no longer needed.

4 years ago

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Bevetly POTTER Clearwater, FL

Got a very nice reply from a very nice girl named Mikayla. She said she was new at the job. Very sweet,knowledgable. SHE WAS VERY POLITE,SWEET SPOKEN,ALSO.

4 years ago

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Cynthia Williams Scottsdale, AZ

The person that I spoke to was very courteous, helpful, and understood my reason for the cancellation. It was a pleasure to get good and efficient custome service

4 years ago

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Lisa Veale Cockeysville, MD

Shannon was very helpful, explained my options and agreed to be a point of contact for future issues/services. I may be interested in the Mobile Alert system.

4 years ago

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Hope Las Vegas, NV

The lady I spoke to was a good listener, efficient, polite and had great customer service skills. She made my transaction easy and took care of my problem.

4 years ago

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Meg Ahrenberg Wilmington, NC

I called your customer service team to make sure I understood the product to its full potential and they were so helpful. Thank you for the wonderful customer service!

4 years ago

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Mike Haben Rancho Cucamonga, CA

I called Kaiser Phone number when a woman name Shannon spoke to me. She said they were having a special today: free set, free equipment, I said is this a free service of Kaiser. She said this is not a free service. It will cost you just $29.99 monthly. Then she wanted my credit card number. She and not even told me the company name. I had to ask for name of company and she quickly said Life pro,,,,I didn't catch the rest. She kept pushing for a credit card number. I smelled a scam running wild. I firmly said no, I so not want your service. Then she connected me to some free gift. That did it. SCAM, SCAM, SCAM AND I JUST HUNG UP. My suspicions were confirmed checking online. Here are phone numbers she wanted me to call: 877-525-8346 to cancel, 888-983-291-5712 and another 844-291-1962 to call if I changed my mind. BEWARE! beware! Check out reviews for reputable companies that offer life alert service.

4 years ago

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Randy Ruiz Centre, AL

My mother was a victim of the life protect service they have been taking money out of my mother's account automatically for over a year they never checked if she got the system never checked and see if she hooked it up nothing if they would have then they would know they would call at least and see that they shouldn't have been taking money from her but they did with in that year and something my mother had an emergency had she have the system maybe it wouldn't have been as close as it was we never noticed that it was being took straight out of her bank account until her bank account was overdrawn from them now she's paying overdraft fees and they refuse a refund and William B is rude and is no help they will be hearing from my lawyer

5 years ago

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Robin Scott Scott Angier, NC

I ordered the Belle via LifeProtect 24/7 through a third party representative who identified as a LifeProtect agent. This offer was made available through my home telephone service contractor Century Link. An agreement was made on June 20,2016 via phone with above representative I could cancel this service after receiving the monitor device and review of contract. I was informed the device was FREE and I was to pay $99.99 for quarterly service. I was given the option of a black or white mobile unit. I was informed I could cancel the service at any time for full refund. Upon receipt of the device, it was black, not the white mobile bracelet device which was sold to me. I contacted LifeProtect at 1-888-983-5712 the date of my receipt of the device during the week of June 20, 2016. . I was told the white was only for the home device not the mobile. I explained the seller gave me that color option and device option. The CS representative at that time was aggressively persistent that I keep the device and she continued to remind me "You need to be reminded the device is not a fashion statement, but a life saving device." (This critical care nurse of 34 years does not require such degrading obstructing responses.) I telephoned today, August 2, 2016 to ensure the service had, indeed, been cancelled from our conversation the week of June 20, 2016. Customer Service Representative, Tori, reported although I called and requested the cancellation, "you did not request a refund, therefore, no refund was made." If you bought a product and returned it back to the seller what would you do if the seller refused to return your money unless you ask for a refund? In addition, Tori claimed since I did not truly cancel the contract, I would be responsible for two months of services at a fee of $79.97 and I would receive a refund of only $ 20.02 Seriously? I asked to speak with the CS Manger. William returned a phone call to me at my home and agreed with his CS representative. However, after much discussion he finally agreed to refund $66 dollars, charging me with one month of service that I never used nor agreed. He requested I send the device back before he would reimburse me and I agreed. He reported he would send me a shipping label and once LifeProtect 24/7 received the device, $66 of the original $99.99, would be in my bank account within 2-3 business day. I voiced considerable argument over the CANCELLATION and REFUND POLICY on the contract provided to me. It is the #1. item on the contract. It states: "If Subscriber cancels this agreement pursuant to any statutory authority, within 30 days or within such time as such statute specifies, upon such cancellation, SELLER will refund to Subscriber any advance payment for services not yet rendered." I claim I gave immediate and prudent notification of cancellation the day I received the device, therefore I claim, according to the contract, SELLER is obligated to refund my $99.99. However, William shared the contract was not legally binding because, although I was told it did not need to be signed, nor was I instructed to sign and return, that an unsigned contract was voided. Therefore, according to William the contract doesn't really exist and I am not eligible for any refund. Yet, being courteous to me after a quick, "please understand the majority of your clients are seniors and seniors consist of attorneys, doctors, nurses, professors, bankers, teachers, etc. We are not stupid , nor do we take kindly at attempts to manipulate us as though we are less than a toddler", followed by my informing him I would be offering a serious review of LifeProtect 24/7 he did offer the refund of the $66 (not the $27 as the first rep cited) and he would cancel my service, as long as I sent the device back. I have spent my entire adult life in the hospitals setting and as a nurse educator and I willingly submit back to LifeProtect 24/7 the device to be made available for another needy individual. I received a cancellation confirmation number. Yet, I will continue to share with others the experience I received from LifeProtect 24/7 non-existent contract, its process of postponing cancellation of services in attempts to keep from returning our money and its business ethics of forcing the subscriber to actually ASK for a refund or none would be made available, along with mis-representation of items and options available.

5 years ago

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Marjorie Henderson Jacksonville, FL

My Mother-in-law had this service. Unfortunately, she passed in June of 2015. We canceled the service and upon doing so was ask to return the equipment in exchange for a $25 gift card for our trouble. Not only did it cost me $4.13 and my time, they debited $39.99 out of my moms bank account for an extra month after she passed. Although I have spoken to numerous customer service reps. on at least 9 occasions, they all say the same thing. The card was sent and the will send another one, This has been going on for a year! It's not about the money but the lies they continue to tell. Not only should they send the $25.00 gift card but they should also reimburse the money for the extra month.

5 years ago

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D'Lauren Kite Glendale, CA

I CHOSE A 'TERRIBLE' RATING IS THAT I AM 86 YEARS OLD AND I USE A TRANSPORTATION COMPANY TO ARRANGE A TRIP TO THE DOCTOR. I CALLED THE 'ACCESS'COMPANY IN THE EASTERN REGION OF BURBANK, CAL., 91505 AS I HAVE DONE FOR ALMOST TWO YEARS TO DRIVE ME...THE AGENT, TOOK CARE OF MY NEEDS AND THEN SPOKE TO ME ABOUT LIFE PROTECT 24/7....AND, I RESPONDED BECAUSE HE MADE A GOOD PRESENTATION...I DO NOT HAVE A CREDIT CARD AND HE SAID I COULD IN ALL GOOD FAITH GIVE HIM MY ACCOUNT # AT THE BANK.......WELL, I CAUSED A REACTION FROM MY BANKER, MY FAMILY FOR DOING THIS.........THE AGENT, WITHDREW $29.99 AND NOW I HAVE HAD TO FREEZE THE ACCOUNT IN FEAR OF THE AGENT TAKING MORE FOR OTHER REASONS....MY SON, WHO IS ANGRY, IS RETURNING THE EQUIPMENT WHICH ARRIVED TODAY...EVEN THOUGH I TRIED TO CANCEL THIS ORDER AT 1.877.525.8346 AND 1.888.983.5716 THE AGENT HUNG-UP ON ME...........! BY THE WAY, I DID GET A CONFIRMATION NUMBER 144257391...MY FAMILY CALLS ME AN OLD FOOL NOW. ALL THIS ON 5.13.2016.....PLEASE REFUND THE AMOUNT BY CHECK TO ME: D'LAUREN KITE 225 North Evergreen S t. Burbank, california 91505

5 years ago

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Kimberly Puryear Grand Rapids, MI

I love this company. I am young but disabled. This monitor go with me when I have to be out without help. I have even crossed state lines and had coverage.

5 years ago

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Kim Holmes Plymouth, CA

I am very disappointed in this company. I returned the equipment within the 30 day period back in July, 2020. I have been told three different times that I must fill out a particular form before I can receive a refund. Each time I was told that a form would be mailed right away. It is now October 19, 2020 and I still have received NO FORM AND NO REFUND. I WILL BE CONTACTING THE BBB RIGHT NOW. Don't be sucked in!!!!!

1 year ago

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Mary Davidson North Hollywood, CA

Whom it may concern I'd like to have my refund back of $39.99 I have sent back the equipment on the same day it arrived sent back with Mail carrier to post office Now I've tried calling the customer service but it seems that I'm getting the run around playing phone tag with you people's this is not the way to treat people's now I'd like to have my refund back $39.99 your equipment was sent back check your return department thank you Mary Davidson

1 year ago

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N Marse Denver, CO

Paid (39.99) for the equipment on 29 May 2019. Never received. Contacted them and they said that they were waiting for the 39.99 to clear their books. (Note: it had already cleared my bank) on the 29 May 2019 . I should have it within the first few days of the following week. Today is the 5th of June 2019 and I still haven't received it. Supposingly it is already activated.

2 years ago

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Kathleen Mayo Indianapolis, IN

This is a high pressure sales pitch. Once they have your credit /debit card, it's difficult to get a refund. My husband is a disabled vietnam vet who was pressured into this. I have requested a refund, but do not have it. I requested a label to return it, but do not have that. I had to sit through 20 minutes of a sales person offering to lower and lower the cost. THEY DO NOT LISTEN. I cannot tell you how disgusted I am by this company taking advantage of him.

2 years ago

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Diane Nichols Whitewater, KS

I am in a nursing home and called to cancel my service. The lady I spoke to offered me a discount twice even though I REPEAT ED several times that I was in a nursing home then she put me on hold to talk to her manager and came back and offered me another deal at which time I told her to cancel. She gave me the address to return it then offered me a deal of O returned it in 7 days

2 years ago

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Kaiserlichehoheit Marina, CA

I needed to use this service January 21st, 2019. I pushed my pendant numerous times and it took more than 10 minutes for someone to respond. When someone did answer it wasn't the monitoring service. I canceled service today 22nd of January and was told it may take time to stop the auto pay set up with my bank. So I put a stop payment and had to pay a fee of $31. The experience with this comapany has been terrible.

2 years ago

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Michael Manning Canton, MI

I recently lost my life alert father while traveling so in airport. Stacy was able to take care of the problem in a very professional manner.

3 years ago

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Janice Heffner Witkowski Reading, PA

Theodore was extremely helpful and allowed me to postpone payments as I am undergoing an unfortunate financial situation.

3 years ago

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bebe Boynton Beach, FL

This company is not interested in helping people. They are interested in selling seniors products they don't need and then when a family member tries to straighten the order out they just keep trying to sell you. The rep would not let me cancel the order and it was in the first 30 days. I finally had to dispute it through the bank. This is very sad on many levels.

3 years ago

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Shirley Meyerholt Cumming, GA

My experience with Jo Ann was very helpful. She shared information with me about use and care of the equipment that I was not aware of.

3 years ago

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Belita Quilliams Willis, TX

I am the daughter of an 81yr. old man who received a yellow card in the mail, without Name of the company, no return address just a phone number. and the big FREE on the card saying you have qualified for a monitor. FOR FREE> he called and they got him to give his Checking info and got him to ok. for a yearly charge. wiped out his checking acct. I called and they said they cant do anything until he gets the device in the mail.. then they can refund him.. and change his account. I curious has anyone else have this problem.

3 years ago

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Jason Crase Union, KY

Actually rating is lower, but it doesn't go to negative 10. Sent the system unsolicited to my 77 yr old mother, then badgered her (calling multiple times per day) into paying for subscription. The 1st check, filled out incorrectly and thereby VOID, was still processed. Won't stop charging her account until device is returned, I'm not even sure it was EVER SENT!! Companies like this should be closed and the owners prosecuted!

3 years ago

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Paula J Villars Port Orchard, WA

My mother bought this system and before she received the item, she was moved to a care facility. When i tried to cancel the service that was never used, i got the hard sell to keep the system. She paid $200.00 and it would not be refunded. If i returned the unopened box, i would get a 20.00 gift card if i filled out the gift card paperwork. This system was never used nor was it ever taken out of the box.

3 years ago

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George Fells Fort Lauderdale, FL

I decided to go with life protect and pay quarterly $100.00 My Dad only used this devise for 1 month I was told there would be no refund for the other 2 months (luckily I hadn't paid for 1 year) their other option. I was told twice I would receive paperwork in the mail for a $20.00 gift card that I would have to fill out and return to them in order to get the $20.00 card. you guessed it no paper work and no card. I would never recommend this company to anyone. Also when I called to return the devise I was asked if I knew of anyone I could give it to. (how cold)

3 years ago

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Beverly Raze Albany, OR

THE EXPLANATION OF THE PROGRAM AS TO WARRANTY, BILLILNG AND SERVICE WAS VERY INFORMATIVE AND HELPFUL AND THE TEST THAT I DID WAS VERY SLOW AT FIRST.

3 years ago

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Lorenzo L. Ashe Santa Clara, CA

I needed to suspend my account for 1 month and Annette was very helpful, very friendly, and enjoyed talking to her. She was the best.

4 years ago

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Zetta Taylor

Mia 's customer service skills are excellent. Had to cancel due to duplication of services. It's a shame reps have to read "script".

4 years ago

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Connie Rowles

Crystal was great. She lowered the price an d explained how important it is to keep it. Great service. She is a 10 . Keep this girl .

4 years ago

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Sue Beeler Louisville, KY

Jo Ann was a very pleasant and professional person to work with. She explained everything thoroughly. It was a joy to work with Jo Ann.

4 years ago

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Gloria Nixon Pomona, CA

This rep was extremely helpful and friendly. She was knowledgeable, answering all our questions, helping us to upgrade to the equipment needed.

4 years ago

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charlie a. Manassas, VA

It was wonderful to speak with Terrance. He was very helpful, extremely upbeat, which was uplifting since it was a gloomy, rainy day. He made my day!

4 years ago

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Judy Collins

Jo Ann was very professional and tried to make sure I knew all of the benefits of your product. She is an asset to your team!

4 years ago

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Ellen Newcomb Lucama, NC

Joya was very patient with my questions. She answered them to my satisfaction...She responded promptly, and was very professional and personable.

4 years ago

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Pam Ismail

I AM VERY PLEASED WITH 24/7CUSTOMER SVC AND QUICK RESPONSE , FRIENDLINESS, AND HOW WELL I WAS TAKEN CARE OF. THANK YOU. *****

4 years ago

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Sharon panning

Shannon was great! Changed to mobile device rather than home device. Have 5 acres with live stock and thought other unit covered that area.

4 years ago

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Dorothy E. Dove

I was very pleased with the service I received today. Your representative was courteous and extremely pleasant. He is a benefit to your company.

4 years ago

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Anthony Capone

Listen and understood the confusion that may occurred and trusting all goes well we will re-instate our cancelled account. Will check for the unit

4 years ago

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Daniel Lawrence Gorham, ME

Really great sales rep got everything set up and online and very courtious lady. Im sure to have great service for some time.

4 years ago

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Morgan OCailleigh Albuquerque, NM

I was very unhappy when I spoke with Eric. He was professional and courteous and dealt with my issue competently. I appreciate his polite manner and think he should get a raise for his patience and sense of humor!

4 years ago

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Thomas Williams Ocala, FL

The friendly young woman in customer service cheerfully offered to send me a replacement charger when I misplaced the original one.

4 years ago

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Thomas Quinn Sr

I just received the Life Protect system today and so far I like the system. Hope I never need to use, but 2 week's ago I fell couldn't get to the phone, had to get some help over the computer.

4 years ago

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Dianna Dumler Medina, WA

I needed my account number and Terry made it painless. First of all.he was prompt with my answer, treated me with kindness and respect.

4 years ago

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Barbara Lee

Extremely helpful, giving me confidence in preparing, using, calling for help. A very voice keeping me calm in a new 'techno' world!!!

4 years ago