Life Alarm Logo
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5 User Reviews
LAST UPDATED: October 12th, 2020

Life Alarm is a fairly reputable company that offers landline based personal alert services. Their alarm services are referred through thousands of organizations, including public agencies, hospitals, community service groups, home healthcare services, and other referrers throughout the nation. They also offer a reputable affiliate service that helps individuals and businesses refer their products. They also have a generous customer service program, with email access, phone service, and the alarm system itself to help customers with personal alerts. They compare their alarm system to an answering machine, in terms of setup. It simply plugs into the existing phone line and gives customers two-way voice communication with the monitoring service. They also provide one auto check a month to help make sure that the system is working efficiently and correctly.

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The Good

  • Low monthly price
  • Base station design
  • Quick response time
  • Free monthly auto check

Low Monthly Price

One of the benefits of Life Alarm's system is that it has the lowest monthly price of many alarm systems out there. The system and service costs $39.99 per month. Life Alarm gives the client a considerable savings amount over competitors.

Base Station Design

Another thing great about Life Alarm is the simplistic and efficient design of the base station. A big red emergency light and a green power light indicate that the product is functioning effectively and efficiently.

Quick Response Time

The response time from when an emergency call is placed for a Life Alarm Product is a fast 25 seconds. 25 seconds is one of the fastest response times found in the industry. Some of Life Alarm's competitors could take up to one minute to respond to an emergency help summons. 

Free Monthly Auto Check

The free monthly auto check of the system is also a benefit. Many major alarm services don't offer an auto check, such as ADT. In terms of customer service, Life Alarm has been in business longer than most of its competitors, for a total of 13 years. Another good feature is that Life Alarm is eligible for Medicaid assistance in some states. State and federal insurance programs do not cover most personal alarm systems.

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The Bad

  • Customer service
  • Two-way communication
  • Manual monthly tests
  • No reset button

Customer Service

There were many things concerning about Life Alarm, especially on the customer service side. A possible issue is that Life Alarm outsources their ordering and return services, potentially creating problems for customers and requiring a large return equipment fee. 

Two-Way communication

Another concern came from the lack of two-way communication in the help button pendant. While Life Alarm answers their alerts very quickly, a customer who trips a false alarm might not have enough time to make it back to the base station to declare that the alarm was false. It is difficult to get any information about the frequency of false alarms, raising the concern about possibly purchasing this product. The lack of a warranty or terms of service printed explicitly on the website made it difficult to understand the contractual obligations of the product being purchased.

Manual Monthly Tests

Another troubling factor is the expectation that a customer performs a manual test every month, in addition to the system's automatic test. The manual test should also not be a factor, especially considering a client is paying for additional automatic tests each month.

No Reset Button

In terms of functionality, the base unit also does not have a reset button. The reset button is necessary for clearing false alarms quickly, as well as rebooting the system.

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The Bottom Line

It is concerning to hear about Life Alarm's manual monthly tests, lack of reset button, and customer service issues. Due to this, Life Alarm is not recommended for alarm service. These points in addition to a few others don't seem to be worth it, especially as the manual test puts undue responsibility on the client. The system should be able to do automatic tests that determine if the machine is functioning correctly without the customer having to worry about it. 

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5 Reviews

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E. Ott Mission, KS

This company actually deserves a rating of 0 stars. It is virtually impossible to get any technical support and if you have a problem with the devise on a weekend or holiday, forget it. None is available. When I was finally able to reach customer service after having been without the alarm system through the weekend and Christmas holiday, they were rude and condescending. I believe this is probably a fraudulent outfit. Beware.

2 years ago

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Joan Powers Sun City, AZ

Will Not Refund Money. Company has a habit of double billing and not refunding the overpayment. Awful Customer Service...does not return calls or respond to inquiry's from BBB. This Company should have a 0 rating!!!

11 months ago

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Steven Burke Winter Springs, FL

They constantly call me and also leave voice mails even though I'm on the do not call list. when I answered they said "Hello this is Steven from Life Alarm" and I said "You say your Steven from Life Alarm?" at which point he panicked and hung up.

3 years ago

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p dagostino Altamonte Springs, FL

This company uses fraudulent methods for sales. They spoof numbers and make robocalls to do not call numbers. They are part of the problem for seniors not the solution. Please do not support this group.

3 years ago

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herrstolk

They keep calling my home even though I have asked them to stop. They say "Have a nice day." and hang up and never acknowledge my request. They have been calling for 10 years now!

3 years ago

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