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HelpButton

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6 User Reviews

HelpButton is accredited with a TMA certification and is backed by a UL-listed monitoring center. The company strives to create innovative products to keep you and your loved ones safe and independent.

With a 30-day money-back guarantee, free shipping, and no-cost activation, HelpButton is a competitive medical alert company on the market. You can find out more about the company in The Good, The Bad, and The Bottom Line sections below.

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The Good

  • Battery Life
  • Waterproof Equipment
  • Flash Response
  • Multiple Features
  • Special Offers

Battery Life

HelpButton’s medical alert device has a five-day battery life. For many medical alert companies on the market, medical alert batteries typically only last for 24 hours. With HelpButton’s device, you don’t have to worry about charging it every day.

Waterproof Equipment

HelpButton’s medical alert device is waterproof, so you can wear it in the shower and other water-prone areas. This is convenient for consumers who don’t want to bother with the hassle of taking the device on and off, especially if they want to have protection at all times.

Flash Response

When you trigger your medical alert device, HelpButton will answer your call within seconds. The average response time is 20 seconds. Quick response time is a necessity for medical alert companies, so it’s comforting to know HelpButton makes this a priority.

HelpButton’s monitoring center is also UL-listed and TMA certified to ensure its care specialists are highly trained and are always ready to assist you.

Multiple Features

HelpButton’s medical alert packages have multiple options and features to choose from. Monthly monitoring plans start at $29.95, and packages can include the following:

  • In-home protection
  • On-the-go protection
  • GPS tracking
  • Enhanced Wi-Fi location
  • Embedded speakerphone and microphone
  • Easy device locate

Special Offers

HelpButton is currently offering free shipping and a 30-day money-back guarantee on all of its products and services. The company also does not charge for activation.

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The Bad

  • Limited Pricing and Plan Information
  • No Online Ordering

Limited Pricing and Plan Information

HelpButton states on its website that its medical alert plans start at $29.95 per month. However, beyond that and a few other plan details that we note above, HelpButton does not list specific packages and their pricing. This makes it difficult to compare its packages to other medical alert companies on the market.

No Online Ordering

HelpButton has two options available for ordering its services. You can call and speak to a HelpButton consultant, or you can complete a form online, and HelpButton will reach out to you to complete your order. Because you provide your phone number as well as your email, it is unclear if HelpButton will contact you by phone, email, or both.

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The Bottom Line

HelpButton is a medical alert provider that offers competitive response times, affordable pricing, and quality equipment. The company’s downsides are that you cannot access specific pricing and plan information on its website, and you are unable to order HelpButton’s services online.

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Star Rating

4.4

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6 Reviews

Review Breakdown

5 grade

83%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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John Falk

I am VERY HAPPY with our Help Button. I purchased this for my Wife who has Medical Issues. During the first week after receiving it my Wife required help after I had left for Work. She had fallen at the door of the house while letting out the dog and couldn't get up. VERY QUICKLY the Help Button team was talking to my Wife and calling help for her. The Ambulance arrived promptly and helped her to her chair and even let the dog out and back in. This is a LIFE SAVING Service when I am out of communication with my Wife.

1 year ago

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Verified Customer

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Walt Stratton, Jr.

The call center is always quick to respond to my father. The callers are always polite and helpful. The call center is staffed with polite and easily understood staffers. Dad also lives in area with mediocre cell service but Help Button's calls are always received. Have had Help Button for over one year and there has never been an issue.

1 year ago

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Verified Customer

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Ida

Very friendly, responsive, and helpful. Information and service was right on and excellent.

1 year ago

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Connnie Easley, SC

I called to get this medical help button for my elderly parents in August they never sent the button, I called back in Sept and a representative told me my order had been cancelled but yet money had been taken out of my parents account, I told them to please place my order again and they said ok, still never got the button. I called back in Oct they again told me the order had been cancelled, and more money had been taken out of my parents account. I told them I will not ever place another order with them and that they need to refund my parents for both times they took money out. Very unprofessional, would not ever recommend this company

2 years ago

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Verified Customer

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Carmela Tacoma, WA

Quick response. Always understanding when it's unintentionally triggered.

1 year ago

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Verified Customer

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Linda Campbell - Wiltshire Lakewood, OH

My alert button is Life Alert. It always works .I feel more secure with it.

1 year ago

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