Name: GreatCall
Rating: 2.8

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Verified Customer

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Sandra Marlow

This is my go to emergency phone, which I fortunately have not had to use yet. Everyone there at customer support is very pleasant to talk to and they help a lot.

5 years ago

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Verified Customer

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Jerry Hebert

I take it with me wherever I go, and it gives me a little more confidence. Every time I call in to test it they've been really nice, and I have had no problems so far.

5 years ago

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Verified Customer

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Jeanette Borchart The Lakes, NV

I got this because of the fall detection, I wear it all the time but still haven't fallen. I've been very happy with it and they have immediate responses.

5 years ago

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Verified Customer

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Terry Sumrall Longview, WA

The first person we talked to wanted to charge us 25 instead of the advertised 15. When we called back the next day the new lady was really nice and gave us the 15.

5 years ago

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Verified Customer

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Bertina Sauls Smithfield, NC

I found this through the advertisement on the AARP, and every time I have a question all I do is hit that little button and somebody is right there to answer my question.

5 years ago

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Verified Customer

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Rita Vigorito Buffalo, NY

I put the device on around my neck in the morning and take it off at night to charge. I've fallen twice and had to use it, but the fall detection didn't work. Customer support said I didn't fall far enough for it to work. Fortunately, I was conscious and was able to call.

5 years ago

Reply from GreatCall

Rita, We are sorry to hear that your device did not register the falls. Using the urgent response device’s built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. Your device may not detect all falls. In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected.

Jun. 29th, 2018

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Charles Rankin High Point, NC

I recently got my LivelyFlip phone and I love everything about it. Before and since then I have had occasion to call Customer Support and I received courteous professional help each time with highly satisfactory result. I have read numerous decidedly bad reviews from GreatCall customers, but my experience has just been excellent. I highly recommend GreatCall and the LivelyFlip phone. This review soley pertains to GreatCall and the LivelyFlip phone

3 years ago

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Roy Tunnell Crawfordville, FL

I've been a customer for about five years with their medical alert button. I am a frequent faller. And I'm not able to get up on my own. They always answer almost immediately. Most of the time they stay on until help arrives. Seems to depend on how busy the call center is. I've been happy with the service, for the most part. Reception and audio quality are good and clear, even the time I was in the middle of the national forest. Two issues I'd like to see improved. First, the necklace provided to wear this device around the neck has a magnetic clasp. The magnet is not strong enough and it keeps falling off. I wound up going to the crafts department of a local store and getting parachute cord, making my own necklace. Mom had the same issue with hers so I did the same for her. Second, they claim to have GPS service to help locate the patient. Either it is insufficient or the call center reps do not know how to use it. They always ask where I am. It usually isn't a problem because I am usually alert and know where I am. Once, I was in a single car accident, a rollover, in the middle of the night. I was on a rural highway which runs through the national forest. The rep asked where I was. I named the highway and said ten to fifteen miles south of this other highway. He said that wasn't good enough to dispatch rescue. He asked for a more specific location. After I said that's the best I could do, he asked for a nearby landmark. I don't know, I'm in the forest, there are a lot of trees and I'm the only car rolled over on the side of the road. It took about ten minutes for a passerby to stop and give me a nearby forest road number. GPS should have been good enough to get rescue to the area. Google maps show the forest roads and their numbers. On a positive note, the rep stayed on the line for about an hour until rescue arrived.

3 years ago

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Gary Lee Flagstaff, AZ

Best customer service I have ever received from any company, ever. Unfortunately, I couldn't keep the service because up in the mountains where I live the reception just wasn't reliable. I regretted having to cancel, as I found the company excellent to work with, Each time I called to resolve the problems, I spoke with a customer service representative who listened, who sincerely wanted to help get me the best service possible, and was unfailingly courteous and resourceful. When it became apparent it just wasn't going to work in my pocket up here in the mountains, I returned the handsets (I'd been sent a replacement to test if it might have been a problem with the equipment) and received a prompt, generous refund of the entire amount I had paid for the phones, the initiation fee, and even a prorating on the unused portion of my monthly bill. I've given Great Calls only a four star rating for two reasons: 1) many people suspect 5 star ratings to be phony (pun intended) although that is what Great Calls deserves; and 2) helpful as the customer service folks were, they sometimes contradicted each other on certain matters from one call to the next. But, that's a minor quibble, given the entirely satisfactory, if regrettable, outcome of my service.

4 years ago

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Rainbowsea Jasper, IN

First and foremost, GreatCall has the best customer service I've had the pleasure of working with. "Alex", and many others I spoke to went above and beyond. When we had to return the phone for lack of signal in the immediate area, they gave my father a complete refund, and made the process very simple. I honestly wished it would have worked out, because while my experience was brief, I'm now a giant fan of GreatCall. I believe they truly care about their customers and will try to help you have the best service. If you are in the market, I hope you give them a try.

4 years ago

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Sunni Dumfries, VA

My Smart2 was a gift in December 2018. So far I have only one minor complaint. The Call 5* button is located on the lower right end of the phone; which is an inconvenient location resulting in accidental calls made. However, after the 1st X I found out how to cancel the call. I now pay more attention when handling the device. Recently I received an email saying my account was overdue...which was incorrect. I had paid 4-5 days earlier. I responded via email and received immediate reply saying they had researched my account and apologized for the inaccurate email. I have NEVER experienced any of the issues noted above at any time. I notice the ones I read were a year old - perhaps the Smart2 was not out then? Don't know. I get great reception; battery life..[only have to recharge at night when I have been on the phone for lengthy periods of time; or have had multiple texts.I also noticed that it appears that many users had not read the entire wealth of information provided BEFORE purchasing and even not after. So far I cannot complain. yes, my monthly bill is $70+ - that is because I chose unlimited data, text, calls etc. As for ease of use...I can see where it is not for one who may have dementia [Smart2] but the Flip should be fine for making and receiving calls.

4 years ago

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J Calow Mesa, AZ

I recently got the Lively device. My problem with it was that it was very sensitive and would alert them for no reason. Was going to call them but was out shopping and didn't hear the voice so didn't cancel the call. Got home shortly thereafter and had a policeman at the door checking my well being. They had called my contact who was not at home, sent someone to where it showed me to be, tried to call my home several times and finally called the police. Because of the background noise they felt it was accidentally triggered but they did not stop there. I did call them at that point and was told to reboot it (told me how) . Have no problems with it now and was very pleasantly surprised at how thorough they were in making sure I was okay.

6 years ago

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thomas browne Yonkers, NY

I GIVE THE JITTER BUG FLIP 5 STARS FOR EASE OF USE ,PRICING CUSTOMER SERVICE. I received the phone from amazon. Accidently plugged it in out of box before activating it. Had to call customer service to activate it. They were very nice. We had to remove back and reinstall battery to start it. She (the rep) was very patient with me. The price per month is very reasonable because i'm on a fixed income. Ease of use.Very easy to use! Unit was delivered quickly, am very pleased.

6 years ago

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Eckroat, Julie

I have had my Great Call for a couple of years. Whether it was at my gate at 11pm or on a cruise ship in port when I accidently activated my unit I was treated immediately by a polite operator who was concerned that I was OK. I also carry the Great Call cell phone which I like because of the large numbers and its simplicity. I have recommended the Great Call and 4 of my friends have purchased them. They have the new model that detects falls. All are satisfied.!!!

6 years ago

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Ralph G Paslay Edwardsville, IL

I have been using the device for about 4 months and have been very happy with all I have had contact with.My Dad used it to get someone ant 1:30 at night they called me and 911 and followed up afterwards to check on us that all was well.It gives me and Dad piece of mind that they are there if he needs them and they will Get me there.Thanks Foer your support

7 years ago

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Jean Heisler Richmond, VA

I've been very satisfied with the product and the service. I've had the device for over a year now and use it at least twice a month. (I have MS, fall out of my wheelchair, or get it stuck in the yard.) The Five Star rep always answers immediately. He-or-she gets the right 911 people. (When I hook up to 911 directly, we always go through a dispute about whether I'm in the city or county.) The rep stays on the line with me until the 911 people arrive. I can call away-from-my home - and they find me wherever I am. Everything *I* need.

7 years ago

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Chaannah

Luv it! I have had mine for 3 years and have had no problems at all. I can wear it for 3 days without charging it. Maybe even longer-------I just do it every 3 days. I have the one that has ON STAR and can be worn in the shower. They may all have ON STAR, but at one time some could not be gotten wet, so I upgraded to this one. In the bath tub or shower is when it is very much needed in case of a slip and fall. My only complain is the weight of it. I wish it was smaller and less heavy, but, I guess with all it does, that\s life.

7 years ago

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Buzz

I thought this was the BEST!! It was use while my wife was in a Assisted living Facility and I was alerted to her falling and I called the facility to have then check her. the facility always was slow in responding to there alarms. I removed her from that facility and cared for her at home till she passed away. I have purchased for more of these units for family members and friends to monitor there ageing seniors. They were prompt to respond on several instances and very good to deal with.

7 years ago

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James R R Dobyns Homer, GA

I have had this device for over 3 years and am very pleased with it. I just throw it in my pocket and go or just around the house. I like that I can take it out and it knows where I am at. Response time is immediate. Just need to put it on the charger next to my bed when I go to sleep and when I wake up it is ready to go. No complaints. JD in Canton GA

7 years ago

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DR FRANK J FARESE

FRANK J FARESE PhD I HAVE HAD GREATCALL FOR 2 YEARS.. I HAVE HAD THREE FALLS THAT REQUIRED ME TO CALL FOR HELP WITH GREATCALL . THE RESPONSES HAS BEEN WITHIN A MINUTES. THEY KNEW WHAT DO AND THE MEDICS HAVE BEEN AT MY SIDE WITHIN A FEW MINUTES. I HAVE TESTED GREATCALL WHILE AT HOME AND AWAY FROM HOME AND HAVE ALWAY RECEIVED AN ANSWER. I WOULD NOT BE WITHOUT GREATCALL...

7 years ago

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Harriet Boerman

I selected GreatGall because it was active wherever I needed to go. My husband is in a VA Extended Care Facility where I visit him 4-5 days a week. I feel confident that should I fall in the parking lots or am driving on the highway and had a problem, all I need to do is push the button and someone will answer immediately and also be able to see exacting where I am located. It's my security at age 83.

7 years ago

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Kathie Rio Rancho, NM

5 Star Splash Medical Alert Device Do not waste your money on the automatic fall detection package. I found out the hard way that it doesn't work as expected. I slipped on some wet grass out in the yard. It was a "legs flip up in the air, land on your butt" fall, and the device didn't recognize it as a fall. I had to push the button to get help. Yet it recognized a "quick yank it off the charger and put it around my neck" as a fall. When I called to say he automatic fall detection wasn't working and I wanted a refund, I was advised that the terms and conditions (apparently in the fine print) say that it doesn't always recognize falls. Well, if it doesn't always recognize falls, what good is the automatic fall detection plan?

7 years ago

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Verified Customer

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Louell Bryan

The hard part about this device is I don't get service where I live. I don't use it that often because I'm not very knowledgable with it. I can't make a phone call on it, and the device doesn't work since I don't get a signal. I only hope the next person that buys this device finds out whether or not they have service where they live before buying it.

5 years ago

Reply from GreatCall

Louell, We are sorry to hear that you are not able to use your phone service. We make every effort to confirm service availability when the account is established and encourage you to follow up with our Customer Service to confirm that your account is setup properly. Our Customer Service can be reached at 1-800-733-6632 and is available seven days a week between 5am and 8pm pacific time.

Jun. 29th, 2018

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Verified Customer

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Shirlea Roman

Great Call's customer support is extremely helpful. They're good at sorting things out for those of us who are not technologically advanced.

5 years ago

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Verified Customer

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Bobby Shortt

Great Call's customer support is very polite and answers all your questions. The phone is just too complicated, and I think the price for it is too high at $20.

5 years ago

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Verified Customer

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William Fessel

Someone I know suggested I get Great Call's medical alert system. I wear it around my neck everyday, and customer support helps me with any information I need.

5 years ago

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Verified Customer

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Anonymous Fairbury, NE

My eyesight is bad and I'm going blind, but I can see it better than other phones. I do think it could be cheaper, though.

5 years ago

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Verified Customer

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Frank Tesauro Folcroft, PA

We had some problems where it wouldn't charge at night, but the guy I called was very helpful and told me how to fix it.

5 years ago

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Verified Customer

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Vivian Neal Rockport, IN

The phone is ok, I have some problems getting the battery to charge. I'll have it plugged in at night and it's showing that it's charging but it doesn't charge.

5 years ago

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Verified Customer

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Patricia Stetler Fort Wayne, IN

I wear it every hour that I'm off, and I only have to charge it at night so it's available 24 hours. They answer and get help for you right away.

5 years ago

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Verified Customer

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Virginia Smith La Verne, CA

I hear a lot about this from ads and now I wear one all the time. I like that it has a magnetic fastener, so I don't have to worry about it.

5 years ago

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Verified Customer

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Reba Shearon

Whenever we've had to call in there's been someone there. We don't really use the alert that often, it's just in case there's an emergency.

5 years ago

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Verified Customer

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Wanda Allred

I haven't really had to use the device but I'm glad I've had it. The customer support has been really nice, and I've had no problems.

5 years ago

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Verified Customer

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Sarah Tuckwiller Salem, VA

It's really convenient and you can take it anywhere. I haven't had to use it, but my girlfriend has, and they got there immediately.

5 years ago

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Verified Customer

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Katherine Zaloudek Benton City, WA

I saw this in the AARP magazine and now I mainly use it when I'm out in the yard working. It's reliable and fairly attractive.

5 years ago

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Verified Customer

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Georgia & Howard Harmon Dundalk, MD

I like to have this around the house just in case there is a power outage, my husband and I are both handicapped so if anything goes wrong we have a way to call.

5 years ago

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Verified Customer

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HATE IT SOOOOOOO MUCH

Phone is like a dinosaur so they can't give you a tech solution for things like adjusting volume during calls or how to make the low battery beep louder. Plus it's more of a medical service than anything...it's not what I wanted to get for the high monthly rates. I just wanted a good solid basic flip phone w/o Internet that was easy to use. I didn't get it.

5 years ago

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Theresa Servais Green Bay, WI

The alert device itself works relatively well and does allow the wearer to push a button for emergency assistance. For the most part, the fall detection works well but there have been "gentle falls" where the fall detection sensor has not alerted the call center of a fall. When the call button is used, response personnel answer quickly and efficiently For these reasons, I would rate the devise itself 4-5 stars. However, I lower that score to only 3 stars overall for the following reasons: -The functionality of location services and tech support for the GreatCall Link app is abysmal. We pay an additional monthly fee for this location tracking service which is supposed to allow family members to track the location and status of their loved-ones who are wearing the GreatCall device via a mobile phone application (GreatCall Link). My siblings and I have gotten alerts that my mother is all over the local area when, in fact, she's merely gone from the living room to the kitchen. Numerous, numerous calls and emails to tech support resulted in a myriad of lame excuses and explanations. We power-cycled and restarted the device, charging station, and our phone apps many, many times. Each time I contacted the help desk, there was a different explanation for why my mother was being reported as being in the middle of the woods, in a lake, or other absurd, false locations. Honestly, I think the techs themselves were embarrassed by the poor quality system.

2 years ago

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Renee Deibert Clarkesville, GA

First the good: The customer service people were awesome. Very professional and bent over backwards to help activate, etc. Great attitudes hands down. I was so impressed. Now the bad: 1. In the middle of transferring the number over, the phones (old and new) were caught in an in-between stage. Unfortunately, this was over a four day period where my Dad needed to call his Dr.'s about appointments. I didn't know....because my Dad couldn't call me. (See the problem?) Anyway, on day 5, I was able to hook Verizon up with Great Call and they fixed the issue....but someone at Great Call dropped the ball initially - causing my Dad to have to pay $50 for an uncanceled appointment. Not cool. Problem 2. My Dad's new Jitterbug Smart 2 stopped calling out or receiving calls during week 3. There is nothing in the literature to explain how to fix it. After walking him through re-booting (via text message), he then phoned me and we learned that this would fix the problem. Still don't know what caused it. So, that's my experience at week 3. Only time will tell from this point forward.

3 years ago

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Suza Bisbee, AZ

Loved it from day one when i called customer svc sev times and many since! They answer on first ring 90% of the time! (After enormous frustration with Verizon in past year!! Over 1\2 hr on hold and 4 reps 4 answers!!) So glad i switched...so far love Jitterbug flip phone fetures also...

4 years ago

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Randall H Reed SR. Green Bay, WI

i have used my great call 2 timed a nd withe each time,in less than 2 seconds i had help. i am 79 years old. i feel so safe with this great call and my family is so glad that i am save 24 hours a day. THANK YOU GREAT CALL RANDALL R.

4 years ago

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Dell Woodland Park, CO

No company ever talks about battery life. We bought a Lively Mobile several years ago and was told the unit could go for 96 hours on standby before the battery would need to be recharged. NOT true the battery needs to be recharged every evening. So if my 99 year old mother needs to get up to go to the bathroom in the middle of the night she has to wake up enough to put her device on or she goes unprotected. My advice before buying any device is to triple check the information regarding batteries. Even Consumers Reports, which was our original source, was inaccurate when it came to battery life.

4 years ago

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Jordan West Palm Beach, FL

GreatCall is awesome!! We got the Jitterbug flip and the speaker is loud and clear! We pushed 5 star as a test and they answered within seconds!! I am very satisfied and know if my Grandma needs help she can get help fast! Customer service is also very prompt and helpful! Love GreatCall and the Jitterbug Flip.

4 years ago

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Carole Riverview, FL

Having three family members using the 5 star alarm I am really thinking about changing companies! My alarm has been going off that a fall as been detected when I am sitting in my chair and not even moving! This has happened 4 times sine they have put the fall detection aspect on it about 1 month ago. When I called, the rep said I have to use a laniard in stead of my gold chain on my neck because it has to reach my breast bone which it does. I was not told when they asked me if wanted that addition to the alarm that I had to wear it on a laniard! I have had this alarm or a different one on my gold chain for as long as I have been with great call. The laniard is hot and frays and it gets wet in the shower. What that has to do with anything makes no sense with out an explanation as to why a laniard has to be used instead of a pretty chain. The alarm is ugly to begin with and with my gold chain it makes it a little more attractive. Would someone explain to me what a laniard has to do with this device being defective.

5 years ago

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Thomas Kulaga

Can you name any other company that bills your credit card days before you get a billing statement in the mail? I didn't think so. In my case my billing statement consistently came in my mail a week or more after I paid it through my credit card. Also, when I called to suspend my service I was not allowed to do so mid month/billing statement. Their clerk told me my service had to run through the end of the month (billing month). Can you name any other company that does that? In addition, even though the charges are minute, I find it discouraging to have to pay for incoming messages considered spam. Keep in mind the incoming message charge is paid by you prior to finding out about it because your billing statement arrives a week or more after you been charged for it. It turned out we used great call service very little so I quit. I recommend the company with the above reservations.

5 years ago

Reply from GreatCall

Hello Thomas, we are sorry to hear you were not completely satisfied with our cancellation process. We appreciate your time and feedback. We bill in advance and when you cancel the account we allow you to use the phone through the end of the current billing period because you are paid through that day. Like most carrier’s minutes are used during incoming and outgoing calls.

Oct. 5th, 2018

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Allen D Benge Coolidge, AZ

I EXAMINED THE LIVELY FOR OVER A YEAR BEFORE PURCHASING. I AM A HUGE FAN OF jOHN W AND I PREVIOUSLY HAD ANOTHER BRAND ALERT DEVICE I WAS NOT HAPPY WITH. I HAD ONE HICCUP WITH MY UNIT. BUT CUSTOMER SERVICE WAS VERY HELPFUL.

5 years ago

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Diane Miller Morriston, FL

I like the Jitterbug for its size, I can and do carry it in my shirt pocket, that way it is with me no matter where I am and can easily get to in emergencies, all I need to do is hit the 5* button and it connects me to a 911 help. I dislike the fact that it has ability to take photos yet for some reason it does not work on the phone I have, been waiting on answers on why, but still have not heard from anyone. Was very easy to set up, able to make and receive calls no problem. As far as the texting it took a little more time to figure it out, once I did it works fine. Would still like answers as to why can not use camera. Edit to my review. I was able to speak to someone from customer service and they walked me though the camera and I can now take pictures

5 years ago

Reply from GreatCall

Diane, Should any questions come up regarding a feature on the phone, please call our Customer Service at 1-800-733-6632. We are available seven days a week, between 5:00am and 8:00pm pacific time to assist you.

Jun. 29th, 2018

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Joanne Cregger

I am very satisfied with the Lively. Since I had it I have not fallen, but I once flung the lanyard on to my bed when I was dressing and Immediately I got a call, "Are you all right?" Very reassuring. The only complaint is the constantly flashing light while I am charging it at night. I like to keep it nearby, in case I need it, but have to charge it somewhere that the flashing light will not keep me awake. I hope the company is working on this because others have complained.

6 years ago

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Vicky Reynolds

I have used the heat call pendant for 3 years now. I have MS and live alone. I have had to use the great call 3 different times and was pleased with the service I received. The operators stayed on the line until help arrived after a fall. I've recommended it to several friends.

6 years ago

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C Jennings

Gave Mom a Jitterbug 10+ years ago. She loves it. Added Medical Alert monitoring 2 years ago. Absolutely no problems. She claims that Customer Service folks are very friendly & patient when she's had questions. If she is pleased - then so am I. ?

6 years ago