First Response System offers a variety of personal emergency alarm systems, medical alarm necklaces and bracelets, and monitoring services for customers throughout the United States. The company offers both landline and cellular systems as well as offering a mobile device that can be used anywhere. There are no required long term contracts and the company offers a lifetime warranty on all equipment. 24/7 professional monitoring is provided by EMT-certified dispatchers at its CSAA certified monitoring station.

Rank Chart
Price
Consumer Rating
Our Score
#1
$29.95-$49.95
8.5
8.7
#2
$37.95-$41.95
9.4
8.3
#3
$27.45-$36.62
8.7
8.0
#63
First-Response-System
$29.95
--
3.9

The Good

  • Lifetime price lock guarantee
  • GPS MobileCare
  • Lifetime warranty

Lifetime Price Lock Guarantee

Monitoring rates are guaranteed by the company to never change or increase. There are no enrollment, activation, or termination fees charged to customers except for a $50 activation fee for the GPS MobileCare medical alert device. AARP and AAA member discounts are also available.

GPS MobileCare

This portable device allows customers to go anywhere and still remain protected. This device includes a fall detection sensor with auto alarm alert that sends a signal to the central monitoring station within moments. Consumers are able to speak with operators through two-way voice technology no matter where they are without the need for a base console.

Lifetime Warranty

First Response System includes a lifetime warranty on all of its equipment. Faulty equipment will be replaced with no service charge to the customer. Full details on available warranties can be obtained by contacting the company directly.

The Bad

  • Additional accessory costs
  • No money-back guarantee
  • Lack of policy disclosure

Additional Accessory Costs

If customers desire to purchase accessories, the company charges a fee either upfront or through monthly fee. Adding more than one user requires purchasing pendants which are priced at $34.99 and hallway buttons cost $44.99 upfront. Lock boxes for keys to be given to emergency personnel in order to access the home during an emergency is priced at $44.99. This products can also be leased for $3.99/month.

No Money-Back Guarantee

The company’s return policies are not fully disclosed on the corporate website. There appears to be no money-back guarantee if customers are unsatisfied with purchased products and services.

Lack of Policy Disclosure

First Response does not disclose specific details regarding its cancellation and refund policies on its corporate website. It is unclear how the company handles medical record information during an emergency.

The Bottom Line

The medical alert devices from First Response System are best suited for active seniors looking for comprehensive and affordable solutions for their medical safety needs. No long term contracts are required by the company and the self installed systems include a price lock guarantee and lifetime equipment warranty. The medical alert devices can use either a landline or cellular connection and a mobile device allows customers to travel anywhere and still remain protected. 24/7 professional monitoring is provided by EMT certified dispatchers and the company’s monitoring station is certified by both the Security Industry Association and the Central Station Alarm Association.

However, the company does not offer a money-back guarantee and the company’s return policy is not clearly detailed on the corporate website. The company also charges for accessories. The medical alert company does not offer live chat assistance and signal ranges are not clearly listed for the devices.

More Information

Contract Details

No Required Long Term Contracts

The company does not require customers to sign any long term contracts. Customers are able to cancel services anytime without any termination fees. A $50 activation fee is required for only the GPS MobileCare System. The company does not charge customers any enrollment, activation, or installation fees. The company guarantees a price lock on its rates and customers are given the choice to pay monthly, quarterly, or annually. Payments may be made by credit/debit card or personal bank account with routing number.

Disclaimer

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Limited Equipment Warranty Information

The company offers a full lifetime warranty covering equipment replacement on its medical alert systems. Faulty equipment from the manufacturer will be replaced at no charge to the customer. Customers will need to contact the company directly for exact details.

Money-Back Guarantee

First Response System does not appear to offer a money back guarantee to customers on its corporate website. However, the medical alert company does provide customers with a Lifetime Price Lock Guarantee. According to the corporate website, this states that rental or lease rates for equipment and monitoring will never change or increase.

Accreditation

Trained operators have received EMT (Emergency Medical Training) certification as well as certification through the Security Industry Association. The 24/7 professional central monitoring station is CSAA (Central Station Alarm Association) certified. First Response System is also fully accredited with the Better Business Bureau with an A+ rating.

Affiliation

The company does not have any disclosed affiliations with any other companies.

Package Details

Package 1

The company offers customers three systems to choose from. Customers are able to choose annual, quarterly, or monthly payments on equipment rental fees.

Landline System: $24.95- $29.95 Rental Fees

  • Bracelet/Necklace Pendant
  • No Battery Replacement Required
  • Free Product Replacement
  • No Assembly Required
  • Simple Self Installation Setup
  • 24/7 Emergency Assistance
  • No Long Term Contract
  • No Activation/Termination Fees
  • Free Shipping
  • Lifetime Price Lock Guarantee

Cell Dialer System: $39.95- $44.95 Rental Fees

  • Bracelet/Necklace Pendant
  • Simple Self Installation Setup
  • 24/7 Emergency Assistance
  • No Long Term Contract
  • No Activation/Termination Fees
  • Free Shipping
  • Lifetime Price Lock Guarantee

GPS MobileCare System: $49.99 Monthly, Quarterly, and Annual Rental Fees

  • Portable Lightweight Device
  • Two-Way Voice Technology
  • GPS Location Tracker Technology
  • Fall Detection Multi-Sensor Technology
  • Nationwide Satellite and Cellular Communication Signal Range
  • Simple Self Installation Setup
  • 24/7 Emergency Assistance
  • No Long Term Contract
  • $50 Activation Fee
  • Free Shipping
  • Lifetime Price Lock Guarantee

Frequently Asked Questions

How does a medical alert service work?

The user activates the pendant or bracelet by pressing a button located on the device. This connects to a live operator from the monitoring station through two-way voice technology. Local emergency personnel can be dispatched to the user’s home within minutes if necessary. Friends or family members can also be notified. Professional monitoring services are provided to customers 24/7/365. The portable medical alert devices can be used both indoors and outdoors.

Where does First Response System offer services?

The company provides services to customers in all 50 U.S. states.

Are there any staff members who are medically trained with First Response System?

Yes. Monitoring operators are EMT-certified. The operators are also certified by the Security Industry Association and bi-lingual Spanish-speaking operators are available upon request.

Does the device include two-way communication?

Yes.

Can two or more people be included at the same location?

Yes. However, customers must pay for an additional pendant either in full or by monthly lease.

Does the device need to be plugged into a phone jack?

The company offers a system that requires a landline connection but also offers other systems that do not need to be plugged into a phone jack.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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