First Response System

First Response System

First Response System offers a variety of personal emergency alarm systems, medical alarm necklaces and bracelets, and monitoring services for customers throughout the United States. The company offers both landline and cellular systems as well as offering a mobile device that can be used anywhere. There are no required long term contracts and the company offers a lifetime warranty on all equipment. 24/7 professional monitoring is provided by EMT-certified dispatchers at its CSAA certified monitoring station.

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#50 2.4 -- Current

The Good

  • Lifetime price lock guarantee
  • GPS MobileCare
  • Lifetime warranty

Lifetime Price Lock Guarantee

Monitoring rates are guaranteed by the company to never change or increase. There are no enrollment, activation, or termination fees charged to customers except for a $50 activation fee for the GPS MobileCare medical alert device. AARP and AAA member discounts are also available.

GPS MobileCare

This portable device allows customers to go anywhere and still remain protected. This device includes a fall detection sensor with auto alarm alert that sends a signal to the central monitoring station within moments. Consumers are able to speak with operators through two-way voice technology no matter where they are without the need for a base console.

Lifetime Warranty

First Response System includes a lifetime warranty on all of its equipment. Faulty equipment will be replaced with no service charge to the customer. Full details on available warranties can be obtained by contacting the company directly.

The Bad

  • Additional accessory costs
  • No money-back guarantee
  • Lack of policy disclosure

Additional Accessory Costs

If customers desire to purchase accessories, the company charges a fee either upfront or through monthly fee. Adding more than one user requires purchasing pendants which are priced at $34.99 and hallway buttons cost $44.99 upfront. Lock boxes for keys to be given to emergency personnel in order to access the home during an emergency is priced at $44.99. This products can also be leased for $3.99/month.

No Money-Back Guarantee

The company's return policies are not fully disclosed on the corporate website. There appears to be no money-back guarantee if customers are unsatisfied with purchased products and services.

Lack of Policy Disclosure

First Response does not disclose specific details regarding its cancellation and refund policies on its corporate website. It is unclear how the company handles medical record information during an emergency.

The Bottom Line

The medical alert devices from First Response System are best suited for active seniors looking for comprehensive and affordable solutions for their medical safety needs. No long term contracts are required by the company and the self installed systems include a price lock guarantee and lifetime equipment warranty. The medical alert devices can use either a landline or cellular connection and a mobile device allows customers to travel anywhere and still remain protected. 24/7 professional monitoring is provided by EMT certified dispatchers and the company's monitoring station is certified by both the Security Industry Association and the Central Station Alarm Association. However, the company does not offer a money-back guarantee and the company's return policy is not clearly detailed on the corporate website. The company also charges for accessories. The medical alert company does not offer live chat assistance and signal ranges are not clearly listed for the devices.

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