First Response System offers a variety of personal emergency alarm systems, medical alarm necklaces and bracelets, and monitoring services for customers throughout the United States. The company offers both landline and cellular systems as well as offering a mobile device that can be used anywhere. There are no required long term contracts and the company offers a lifetime warranty on all equipment. 24/7 professional monitoring is provided by EMT-certified dispatchers at its CSAA certified monitoring station.
Monitoring rates are guaranteed by the company to never change or increase. There are no enrollment, activation, or termination fees charged to customers except for a $50 activation fee for the GPS MobileCare medical alert device. AARP and AAA member discounts are also available.
This portable device allows customers to go anywhere and still remain protected. This device includes a fall detection sensor with auto alarm alert that sends a signal to the central monitoring station within moments. Consumers are able to speak with operators through two-way voice technology no matter where they are without the need for a base console.
First Response System includes a lifetime warranty on all of its equipment. Faulty equipment will be replaced with no service charge to the customer. Full details on available warranties can be obtained by contacting the company directly.
If customers desire to purchase accessories, the company charges a fee either upfront or through monthly fee. Adding more than one user requires purchasing pendants which are priced at $34.99 and hallway buttons cost $44.99 upfront. Lock boxes for keys to be given to emergency personnel in order to access the home during an emergency is priced at $44.99. This products can also be leased for $3.99/month.
The company's return policies are not fully disclosed on the corporate website. There appears to be no money-back guarantee if customers are unsatisfied with purchased products and services.
First Response does not disclose specific details regarding its cancellation and refund policies on its corporate website. It is unclear how the company handles medical record information during an emergency.