FastHelp is an emergency button that Universal Physicians created with the elderly and disabled in mind. The FastHelp medical alert device functions anywhere there is cell service and once activated, it will immediately connect you to 911. The device has a two-way speaker that allows you to speak to emergency operators as you would with a cell phone. Only meant to be an emergency button, FastHelp does not include professional monitoring or additional safety features other than being a direct line to emergency assistance.
On par with most other medical alert providers, FastHelp provides a 30-day money-back guarantee that allows you to test out the equipment and decide if you’re satisfied or if you’d like to send it back for a full refund. Keep in mind you most likely have to pay shipping costs.
The FastHelp medical alert device is waterproof, so you can bring it with you in wet, fall-prone areas, such as the bathroom. One of many selling points customers care about in medical alert devices is that they’re waterproof, so it’s respectable that FastHelp made that a priority when creating its medical alert technology.
FastHelp has a simple business model that focuses only on a simple emergency button that functions anywhere there is cell service. This means reasonably priced equipment you own yourself and no monthly monitoring fee. This also negates the need for any activation fees or necessary contracts. Once you purchase the FastHelp medical alert device, the equipment is yours to do with what you wish with no additional monetary commitments.
Most medical alert providers require you to return the equipment when you are no longer paying for the company’s services. Because FastHelp is a one-time upfront purchase, the equipment is yours after payment.
FastHelp equipment is also easy to use and requires little maintenance or effort to manage. The equipment includes the medical alert emergency device, a charging cradle and port, a belt clip and lanyard to attach the device to, and a quick start guide.
The medical alert device has a two-way speaker that allows you to speak with emergency responders as well as an indicator light that flashes green, blue, or red depending on if the device is idle, requesting help, has a low battery, etc. The quick start guide explains what each color means.
The FastHelp medical alert device has a button that allows you to cancel your emergency calls by holding it down for five seconds. This is convenient if the user accidentally set off the alert device.
Most medical alert devices have a cancel button, and it’s convenient that FastHelp has one as well, even with its simpler equipment and fewer capabilities. It’s not noted on FastHelp’s website how long you have to cancel the call once the button is triggered.
The FastHelp medical alert device only functions where there is cell reception. Similar to cell phone technology, if you are in an area without cell service, the device will be useless as an emergency tool.
The major downside of unmonitored medical alert systems, such as FastHelp, is fall detection is not available. Being one of the major conveniences and safety features of medical alert systems, fall detection is life-saving technology that contacts the monitoring center anytime a fall occurs and the device is automatically triggered without the user having to do anything.
FastHelp does not include professional monitoring. Monitored medical alert devices when triggered will typically contact the medical alert company’s professional moniotring center that has certified operators on call 24/7. The operators when answering your emergency call will speak with you through your medical alert device and determine if they should call your emergency contacts on file or if it’s severe enough to contact emergency responders. Professional monitoring centers can also have your personal and health information on file to make for a quicker and more efficient safety process.
A medical alert device without monitoring and extra capabilities, such as fall detection, is essentially the same as a cell phone. Although you have to press a couple more buttons on a cell phone to contact help and a monthly fee is required, most people own a cell phone and would be able to use it in an emergency, just as they would a medical alert emergency button. So a medical alert device, such as FastHelp, that simply gives you a direct line to emergency responders isn’t much more of a convenience.
Although the FastHelp medical alert device may offer a little extra safety, if you’re wanting more protection that will include fall detection and professional monitoring you can count on, FastHelp may not be the best option for you.
FastHelp equipment only has a one-year warranty. Since it’s a one-time purchase and you own the equipment, the company will not replace or repair your medical alert device equipment if it’s after one year of purchase.
The majority of leading medical alert companies offer lifetime warranties on all equipment, giving customers peace of mind for as long as they have the medical alert services.
Although FastHelp equipment is straightforward and easy to use, it isn’t advanced like its medical alert device competitors. FastHelp’s purpose is to be simple and minimalistic, which is okay if that’s all you’re looking for in a medical alert system. However, if you want more advanced equipment with variety and additional features, FastHelp likely won’t be the best option for you.
Equipment and features that more advanced medical alert companies often offer include the following (and many more):
The convenience of medical alert devices is you can usually wear them in a variety of ways, including around your neck and on your wrist. Unfortunately, the FastHelp medical alert device can only be worn on your belt with the attached belt clip.
Although you can carry the medical alert device with you in your pocket or bag, on your belt is the only other way to actually wear the emergency button, which may be a pain for users who would prefer to wear it as a watch or necklace. The vast majority of medical alert providers typically offer a variety of wearable options, so it’s disappointing FastHelp is limited in this aspect.