The Eddy is located in northeastern New York and services 22 counties.  Begun in 1928 as a small nursing home, the company has grown to provide a full continuum of healthcare to support today’s seniors, allowing them to remain independent as long as possible as well as to manage and control their various healthcare needs. EddyHealth Alert is a St. Peter’s Health Partner.

Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.5

#2

$37.95-$41.95
9.4

#3

$27.45-$36.62
8.7

#34
the_eddy

$31-$38
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The Good

  • Partnership
  • Features

Recognizing the benefit of a Personal Emergency Response System (PERS) for seniors wanting to retain their independence, The Eddy has partnered with industry leader, Medical Alert and offers their equipment and service.

The Eddy’s systems is called simply, EddyHealth Alert, and offers seniors several industry-standard features, such as personal in-home installation, fall detection, mobile alerts, and equipment which can be used with a traditional landline as well as for those without a landline.

Customer may order additional services such as medication monitoring and dispenser from The Eddy as well, should the desire.

The Bad

  • Availability
  • Installation charge
  • Monthly price

In order to order an EddyHealth Alert, customers must live within the company’s delivery and installation area, even though the coverage for the systems through Medical Alert is nationwide. The Eddy does not currently show the delivery area, online. After speaking with a customer service agent, the delivery range appears to have an outer limit of approximately one hour or 60 miles from Troy, New York. The agent was not able to give specifics on the exact area, and could only estimate and state several cities or towns in which they had previously scheduled and performed deliveries.

Unlike most companies, there is an installation charge. Installing the EddyHealth Alert is $30. Some seniors are more comfortable with someone else installing the equipment, but the installation is simple and straightforward, and can easily be done, without the need for and added cost of a professional installation.

Customers using EddyHealth Alert provided by Medical Alert can expect to pay a slightly higher monthly price than if they purchased the service directly from Medical Alert .

The Bottom Line

EddyHealth Alert offers service to an extremely targeted geographic area. The partnership with Medical Alert allows customers to receive high-quality equipment and service.

Customer service with The Eddy in regards to the EddyHealth Alert products was slightly below par, in that some of the basic queries of the review team were not able to be answered.

For those people living within about a 60 mile radius of Troy, New York, wanting professional installation of a medical alert system and not minding paying a few dollars more for service through The Eddy are great candidates. Their product, features and equipment are all very high quality.

Most people will find that the EddyHealth Alert simply does not make sense for their needs.

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More Information


Technology & Equipment

The Eddy is committed to provide the most up-to-date equipment available and offers the highly recommended service by Medical Alert. Some of the features of the equipment includes:

  • Two-way voice communication from the pendant/wristband to trained staff in the event of an emergency
  • The base unit can be installed either permanently or can be moved around the house
  • Waterproof receiver may be worn in the bath or shower
  • Inactivity reporting can be set for various intervals (8,12 or 24 hours)
  • 32 hour battery back up

Mobile Alerts

Those wanting protection away from home may opt for a Mobile GPRS system which uses a cellular signal to provide alerts nationwide. It is important for new customers to note that there is a system which is based with a cellular system as well as a mobile plan. The cellular-based home plan is best suited for customers wanting in home monitoring and who do not have a landline.

Device Range

Both the landline system and the cellular home-based systems have a range of about 600 feet from the transmitter button (worn as a pendant or on a wristband) to the main transmitter unit. 

Two-way Communication

The transmitter button (worn on the wrist or as a pendant) features two-way communication so that in the event of an emergency, the monitoring center professional can easily communicate with the user.

Mobile Medical Alert System/Mobile GPS

For those wanting protection away from home, a mobile alert option is available.


Location of Certified Monitoring Centers

All EddyHealth Alert emergency calls are monitoring from a monitoring system in Florida.

Monitoring Center

The monitoring center is staffed by Medical Alert professionals and is open 24/7.

ETL Mark or UL Certified

The monitoring center is UL certified.

Automatic Fall Detection

The EddyHealth Alert includes fall detection. According to customer service agents, the fall detection is slightly over-sensitive and can result in false alarms. In the event of a notification to the center (whether it is false or a genuine emergency), there is never an additional charge to the customer for the monitoring, although ambulance fees, etc. may be charged.


Company Details

Price

Installation – $30 Landline Personal Help system – $31/month Cellular Home-Based System – $38/month Mobile (GPRS) System – $38/month

Warranty

The EddyHealth Alert service and equipment are provided by Medical Alert and are guaranteed by the same warranty which is offered for direct customers of Medical Alert. All systems are fully covered except in the case of customer loss or mistreatment. For these cases, a replacement charge is billed to the customer.

Activation Fee

There is no activation fee required to begin service.

Cancellation Fee

There is no cancellation fee for the EddyHealth Alert System. Customers are charged on a monthly basis and billing stops when the equipment is returned and received by the company.

Contract

There is no contract required to begin service with The EddyHealth Alert system.

Support Quality

Customer Support is provided by The Eddy and during interactions with the review team, the agents were helpful. There was some confusion about the exact boundaries of the installation service area, however. In the event of emergencies, subscribers are connected to a monitoring center which is located in Florida and staffed 24 hours per day with trained and certified professionals.

Time in Business

The Eddy has been in business since 1922. Medical Alert began offering medical monitoring in 1977.

Company contact information

The EddyHealth Alert (518) 833-1040

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